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Articles from Mehul Shah | Selfgrowth.com
- Call Center CRM Integration Advanced Functionalities - by Submitted on Dec 31, 2018 from Mehul ShahThere are many companies, call centers, KPOs and BPOs that use the call center solution to take care of their inbound and outbound calling campaigns. Also, they use the CRM system to take care of lead management. The Call Center CRM Integration is a service that integrates both of these systems ...
Views: 759 - VICIDial Integration with CRM - by Submitted on May 25, 2019 from Mehul ShahVICIDial is one of the most popular call center solutions. It is provisioned with an amazing range of features and it is available completely free as it is an open source solution. This makes it one of the most widely used call center software. The missing features of the call center software ...
Views: 755 - How to Use Call Center Solution in an Insurance Company? - by Submitted on Nov 29, 2019 from Mehul ShahCall center software is one of the renowned solutions gifted by VoIP technologies. In the past, this solution was used only in the call centers, KPOs, BPOs, and similar organizations. Many changes were made in the past few years in the call center solution . The technological inventions made ...
Views: 547 - Top 3 Reasons to Get Turnkey Call Center Solution - by Submitted on Jan 17, 2019 from Mehul ShahWhether you are thinking to change your existing call center software with an advanced contact center solution which supports all different channels of communication or you are looking for a brand new call center solution for your startup BPO, you will need both hardware and software. Generally, ...
Views: 532 - Sticky Agent and Its Benefits in Call Center - by Submitted on Jun 25, 2019 from Mehul ShahCall centers are highly reliable on call center software they use to run inbound, outbound or blended calling campaigns. The call center solution is a very big system and it comes with a lot of features. It is impossible for anyone to explain all features of the call center software in a single ...
Views: 527 - Top 3 Tips to Perform Call Center CRM Integration - by Submitted on Oct 07, 2019 from Mehul ShahThere are many companies that use a call center solution and CRM software in parallel to handle customers in a personalized manner. And why not integrate these solutions? There are many benefits of integrating a call center software and a CRM system. If you are thinking to get the call center ...
Views: 524 - Call Center CRM Integration to Increase Lead Conversion Ratio - by Submitted on Jan 10, 2019 from Mehul ShahSummary Call center CRM integration is a process in which the call center solution and CRM system are integrated with each other in a way that both systems can be streamlined to provide many benefits. One of the major benefits is lead conversion. Know more about it in this article. Body If ...
Views: 505 - How Web Phone Integrated in Call Center Solution Can Be Beneficial? - by Submitted on Oct 21, 2019 from Mehul ShahBusinesses like call centers and BPOs use multiple solutions to effectively run their businesses. The call center software is one of the solutions used by call centers and BPOs. Generally, the call center software comes with a wide array of features. The call centers and BPOs can get all ...
Views: 503 - How a Hired VoIP Developer Gives Better ROI? - by Submitted on Jul 09, 2019 from Mehul ShahVoIP based communication solutions are in demand and many business owners have started jumping into this arena. Some get VoIP development for their own staff and business use while some get expert VoIP development to start a new SaaS based business model. Regardless of the agenda, when someone ...
Views: 501 - How to Improve the Productivity of Call Center Agents? - by Submitted on Aug 28, 2019 from Mehul ShahAre you the manager of a call center? Then improving the productivity of your call center agents may seem like a difficult task. However, that doesn’t always have to be the case. You can actually make some basic changes that can have a huge impact on the way your call center agents engage with ...
Views: 496 - How to Choose Call Center Solution for Small Business? - by Submitted on Dec 19, 2018 from Mehul ShahThe call center solutions work really well for customer care and lead generation campaigns if any company. Earlier the small businesses either outsource these two departments to the call center service provider or settle down with traditional tools like a telephone and an excel worksheet to take ...
Views: 494 - Why Must IT Companies Outsource Software Testing Projects? - by Submitted on Nov 21, 2018 from Mehul ShahError finding in the core functions of the software is a continual process because of the changes and upgrades made in the product to deal with competitors. After completion of software, an experienced software tester needs to engage in QA of the nascent software to ensure that the product is ...
Views: 477 - CRM Call Center Integration for Small Businesses - by Submitted on May 28, 2019 from Mehul ShahThe small business owners often look for options which help them to save money and resources. Thus, a majority of small businesses use a traditional way of calling which includes a list of numbers stored in excel or doc or database and then manually dialing the numbers. Some tech savvy SMB ...
Views: 468 - Top 3 In-Demand Call Center CRM Integrations in Market - by Submitted on Mar 19, 2019 from Mehul ShahCall center solution and CRM system are used by many industry verticals in their business or call center. Some companies use these two solutions as separate solutions. In this case the agents need to switch back and forth between these two solutions. However, with invent of the call center CRM ...
Views: 466 - 3 Must Have Functionalities in VICIDIal: Call Center Solution - by Submitted on Dec 28, 2018 from Mehul ShahSummary VICIDial is an open source call center solution and it is one of the most widely used call center solutions. The call centers can double their ROI by adding 3 major functionalities with the VICIDial customization. Body Call centers are a lifeline for many companies and the call center ...
Views: 464 - VICIDial Add-ons Make It a Futuristic Solution - by Submitted on Aug 06, 2019 from Mehul ShahVICIDial is a leading call center solution. It is available as an open-source system. This system has been helping startup call centers to overcome initial challenges by providing a complete call center solution needed to run basic call center campaigns for free. The VICIDial system has all ...
Views: 457 - Why Asterisk-based Contact Center Solution Is Best? - by Submitted on Oct 11, 2018 from Mehul ShahIf one is talking about impeccable customer support functions, then it is the duty of the contact centre of a company to provide services that are at par with international standards! The level of service relies on the agents operating the contact centre and also the call center software ...
Views: 450 - Call Center CRM Integration for Businesses - by Submitted on Nov 08, 2019 from Mehul ShahA few years ago, only call centers and BPOs used to use the call center software. However, this is not the case anymore. Call center solution is a widely used solution in almost all industry verticals these days. Almost all scaled businesses use call center solutions to generate new leads and to ...
Views: 449 - WebRTC Solutions for Enterprises - by Submitted on May 29, 2019 from Mehul ShahVoIP is a very big industry and there are many people who use the VoIP technologies to empower their businesses. The VoIP development companies can build amazing solutions with the usage of different VoIP technologies to meet different requirements of the enterprises as well as to provide more ...
Views: 446 - WebRTC Client Solution: Compendious Guide - by Submitted on Nov 29, 2018 from Mehul ShahCommunication has become an unavoidable part of each human life; whether we are talking about a personal or professional life, we all face the massive communication need daily. As people have started travelling across the globe and increasing oversea business relations, communication need has ...
Views: 443 - Benefits of Web and Video Conferencing Solution for Businesses - by Submitted on Sep 09, 2019 from Mehul ShahThe businesses usually make use of different solutions to support their business operations to achieve their visions. The conferencing solution is one of the most useful communication tools used by businesses. Whether one gets a white label solution or subscribes to the SaaS based conferencing ...
Views: 441 - How to Use Call Routing Features of Call Center Solution Effectively? - by Submitted on Jun 13, 2019 from Mehul ShahThe call center solution is an amazing tool for any company. It comes with a wide range of features which empowers the sales, lead generation and customer support operations. It is difficult to talk about all features available in the call center solution in a single article. Thus, we are going ...
Views: 441 - ABC of VICIDial vTiger Integration - by Submitted on Apr 18, 2019 from Mehul ShahCall centers and many companies belong to other industries use VICIDial and vTiger. The best way of using these solutions more effectively is integrating them with each other with the best VICIDial vTiger integration service. In fact, it is common to integrate both of these solutions to double ...
Views: 439 - Call Center Software Solution: A Perfect Tool for Call Centers - by Submitted on Dec 11, 2019 from Mehul ShahThe call center is a growing industry all across the world. It is making its mark by generating exponential growth. To keep this industry running, call centers need skilled staff and powerful infrastructure. A call center software solution is one of the best tools that provide all required ...
Views: 437 - Top 3 Benefits of Using Web Conferencing Solution - by Submitted on Oct 14, 2019 from Mehul ShahWeb conferencing solutions can be used in any business. This article shares the top 3 benefits of using this powerful conferencing software, regardless of the industry that uses it. Conferencing solutions were invented to provide a platform to manage virtual meetings and conferences. There ...
Views: 437 - Call Center Solution and CRM System: Use Both Wisely - by Submitted on Jun 18, 2019 from Mehul ShahIn a company, there are many entities to be handled such as customers, prospects, resellers, affiliates, staff, etc. To handle all these types of business entities, companies use various solutions. Also, to stay in touch with all of them companies use various types of communication solutions. In ...
Views: 434 - Omnichannel Call Center Solution Guide - by Submitted on Aug 13, 2019 from Mehul ShahCall center solution industry is one of the fastest growing industries. There are so many advancements happening in the call center industry. The call center software offers different types of features and based on the list of features available in the call center solutions, it usually gets ...
Views: 431 - Why Call Center Integration over Call Center Integrated CRM Solution? - by Submitted on Nov 12, 2018 from Mehul ShahCRM system and contact center solution are commonly used tools in BPOs, KPOs and enterprises to perform lead generation and customer care activities. Earlier, the companies used to use these two different systems separately and the agents and executives used to switch back and forth. However, ...
Views: 431 - Call Center Software and Its Types Based on Call Center Operations - by Submitted on Oct 17, 2019 from Mehul ShahCall center solution is an amazing invention made by the VoIP companies. It is made up of a wide array of features to help call centers and companies to take the benefit of the automated and enhanced calling. Different vendors provide different types of call center solutions . In this article, ...
Views: 429 - How to Use Different Call Routing Rules to Increase Customer Satisfaction? - by Submitted on Aug 19, 2019 from Mehul ShahCall center solution is one of the most widely used products developed with the best VoIP development practices. There are many companies that use call center software to run their calling campaigns, unlike the earlier time when only call centers and BPOs were using the power of this powerful ...
Views: 427 - Call Center WhatsApp Integration Benefits - by Submitted on Jul 18, 2019 from Mehul ShahCall center solutions are pretty much in use by almost all different industry verticals. It is also used by all different types, scaled and sized businesses. Thus, the industry has become more conscious and dedicated to the growth and development of call center software. The major function of ...
Views: 424 - How to Choose Call Center Solution for Your Call Center? - by Submitted on Jul 01, 2019 from Mehul ShahThe call center is a huge industry. There are many small, medium and large scaled businesses that connect with the call center. All businesses in the call center sector, regardless of their operational area, use the call center software. The call center solution is the one that let the whole ...
Views: 424 - How WebRTC Client Solution Contribute in Business Growth? - by Submitted on Jul 23, 2019 from Mehul ShahYour business development, sales, support and customer care teams have to be proactive to grab each lead coming to you. Also, you, being a leader, have to make sure that your team is always there to talk with your existing customer when he / she is facing any issues with your product. The real ...
Views: 421 - How Live Chat Solution Increase Revenues and ROI for Business? - by Submitted on Oct 05, 2018 from Mehul ShahAn ultimate goal of any business is to increase its revenues. To do this the businesses need expert staff and advanced tools. The combination of these two assures to increase revenues as well as ROI (Return over Investment) aka profit of the businesses. Thus, you must hire skilled staff and get ...
Views: 418 - WebRTC Development, Solutions, and Benefits - by Submitted on Oct 25, 2019 from Mehul ShahVoIP based communication solutions can be built with different VoIP development technologies. WebRTC is a leading VoIP development technology. In this article, we will talk about WebRTC development along with the brief details about the solutions that can be built with this VoIP development ...
Views: 415 - Must Have Solutions for eCommerce Businesses - by Submitted on Feb 24, 2019 from Mehul ShaheCommerce industry is growing because of ease of shopping and flexible offers. The eCommerce portals and mCommerce apps are explored by millions of users daily to buy one or another thing. On the other hand, the competition is also increasing day by day. The customers have more choices these ...
Views: 411 - Must Have Features in Call Center Solution for Customer Care Centers - by Submitted on Apr 12, 2019 from Mehul ShahCustomer care center is a must have department in the companies these days to make sure the customers are heard and given the required attention for their queries. In some companies where the company can’t have a customer care center for one reason or another, they outsource the customer care ...
Views: 410 - VICIDial Solution and Must Have Modules - by Submitted on Jul 13, 2019 from Mehul ShahThe call center businesses highly rely on the call center software. There are many call center solutions available in the market, but only some of them actually live up to the expectations of the call centers. VICIDial is one of the popular call center solutions in the world. It is open source ...
Views: 410 - Call Center Dialer Widget in CRM Solution and More about It - by Submitted on Dec 06, 2019 from Mehul ShahYou may have heard of call center dialer widget which appears in the CRM solution. It is very useful when companies call multiple people to generate sales or to convince customers. There are many benefits to the call center dialer widget. If you are not aware of its functions, features, and ...
Views: 408 - How Does VICIDial vTiger Integration Benefit Businesses and Call Centers? - by Submitted on Nov 02, 2019 from Mehul ShahLearn about VICIDial: call center solution and vTiger: CRM solution. Also, learn about the benefits of integrating both of these solutions. What is VICIDial? It is a very popular call center software used for running calling campaigns, both inbound and outbound. It serves as a predictive ...
Views: 408 - How Proprietary Live Chat Solution Benefits Companies over Free Solutions? - by Submitted on Feb 28, 2019 from Mehul ShahThe competition in each industry is very high and that is the reason businesses need to invest hefty in the digital marketing services to bring maximum possible traffic to their websites. Bringing website traffic is not the final step; the businesses need to capture this traffic into the ...
Views: 408 - Social Media Channels to Deliver Better Customer Care Experience - by Submitted on Aug 02, 2019 from Mehul ShahIn today’s world, customer satisfaction is a priority for every business and company. The traditional call centers are now emerging as a digital one, where social medial channels have incorporated in it. The call center solution has now acquired the social media channels which are used in ...
Views: 407 - IVR System Could Hamper Call Center Performance - by Submitted on Nov 22, 2019 from Mehul ShahInteractive Voice Response (IVR) solution is a complete system when used with a traditional or VoIP telephony solution to attend incoming calls. However, it becomes one of the features in solutions like call center software. The IVR feature in call center solution is fundamentally used to ...
Views: 400 - Healthcare Call Center Solution to Deliver Highest Patient Satisfaction - by Submitted on May 20, 2019 from Mehul ShahThe healthcare industry uses the call center solution to offer premier customer services to their patients. Patients’ preference for communication, appointment and prescription details, billing details are taken care of by the call center software. Being the backbone of healthcare services, ...
Views: 399 - Upcoming Call Center Peak Season Preparation Tips - by Submitted on Sep 19, 2019 from Mehul ShahOne of the biggest challenges of call center preparing practices is peak season. Peak season is the most popular time of year in the call center. However, you may not be in the mindset of preparing for a holiday rush yet. After all, it is still September! You may not have considered it, but the ...
Views: 399 - How Call Center CRM Integration Increase Lead Conversion? - by Submitted on Sep 02, 2019 from Mehul ShahIf you are in an IT industry or if you are in an industry that uses the call center solution and CRM system as the tools, then you must have heard a team call center CRM integration. In fact, you might be one of the companies or BPOs or call centers that use both of these systems, namely, call ...
Views: 398 - Top Ways to satisfy customers with First Contact Resolution - by Submitted on Oct 03, 2019 from Mehul ShahFirst Contact Resolution (FCR) is resolving the issue or need of the customer in the first call or chat session itself. It is a key aspect of any company providing the call center solution. It is a metric to measure the performance of a call center solution. It is also known as one touch ...
Views: 395 - How Agents Can Get Benefited with the Call Center Solution? - by Submitted on Jun 22, 2019 from Mehul ShahThe call center software is very much in demand these days because of its wide array of features. Almost all businesses use the call center solution, but still call center industry is the major user of the call center solution. This powerful solution benefits everyone that uses this solution and ...
Views: 393 - Must Have Features in Call Center Solution for Customer Care Centers - by Submitted on Sep 04, 2019 from Mehul ShahCustomer care center is a must have department in the companies these days to make sure the customers are heard and given the required attention for their queries. In some companies where the company can’t have a customer care center for one reason or another, they outsource the customer care ...
Views: 389 - Call Center CRM Integration for Customer Support - by Submitted on Jun 10, 2019 from Mehul ShahCustomer support is part of job in some companies and in some companies, it is the main offering. There are various types of customer support services available in the market such as, technical support, logical support, etc. Often to provide customer support services, companies use different ...
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