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Articles from Mehul Shah | Selfgrowth.com
- IVR System Could Hamper Call Center Performance - by Submitted on Nov 22, 2019 from Mehul ShahInteractive Voice Response (IVR) solution is a complete system when used with a traditional or VoIP telephony solution to attend incoming calls. However, it becomes one of the features in solutions like call center software. The IVR feature in call center solution is fundamentally used to ...
Views: 400 - 3 Must Have Functionalities in VICIDIal: Call Center Solution - by Submitted on Dec 28, 2018 from Mehul ShahSummary VICIDial is an open source call center solution and it is one of the most widely used call center solutions. The call centers can double their ROI by adding 3 major functionalities with the VICIDial customization. Body Call centers are a lifeline for many companies and the call center ...
Views: 464 - ABC of Call Center Solution Advanced Call Routing Rules - by Submitted on Apr 09, 2019 from Mehul ShahCall centers heavily rely on a call center solution to keep their operations running. A majority of call centers invests a lot to get the best in the industry call center software for their call center. As one can assume the best call center solution comes with a lot of features and if all ...
Views: 308 - ABC of VICIDial vTiger Integration - by Submitted on Apr 18, 2019 from Mehul ShahCall centers and many companies belong to other industries use VICIDial and vTiger. The best way of using these solutions more effectively is integrating them with each other with the best VICIDial vTiger integration service. In fact, it is common to integrate both of these solutions to double ...
Views: 439 - Asterisk Development Paved Its Way in All Industry Verticals - by Submitted on Apr 04, 2019 from Mehul ShahThe Asterisk is one of the most widely used VoIP solution development technologies in the world. It is the first technology which was used to build innovative unified communication solutions which increase the productivity of the staff and reduced the telecommunication cost. In fact, the ...
Views: 292 - Asterisk Development: Boon to Build Unified Communication Solutions - by Submitted on Dec 16, 2018 from Mehul ShahCommunication is a basic need for all businesses. To keep a business going a business needs a well defined and most accurate system in place. With increasing competition, global economic changes and many other factors have increased the demand of unified communication solution. VoIP provides a ...
Views: 368 - Benefits of Web and Video Conferencing Solution for Businesses - by Submitted on Sep 09, 2019 from Mehul ShahThe businesses usually make use of different solutions to support their business operations to achieve their visions. The conferencing solution is one of the most useful communication tools used by businesses. Whether one gets a white label solution or subscribes to the SaaS based conferencing ...
Views: 441 - Call Center CRM Integration Advanced Functionalities - by Submitted on Dec 31, 2018 from Mehul ShahThere are many companies, call centers, KPOs and BPOs that use the call center solution to take care of their inbound and outbound calling campaigns. Also, they use the CRM system to take care of lead management. The Call Center CRM Integration is a service that integrates both of these systems ...
Views: 759 - Call Center CRM Integration for Businesses - by Submitted on Nov 08, 2019 from Mehul ShahA few years ago, only call centers and BPOs used to use the call center software. However, this is not the case anymore. Call center solution is a widely used solution in almost all industry verticals these days. Almost all scaled businesses use call center solutions to generate new leads and to ...
Views: 449 - Call Center CRM Integration for Customer Support - by Submitted on Jun 10, 2019 from Mehul ShahCustomer support is part of job in some companies and in some companies, it is the main offering. There are various types of customer support services available in the market such as, technical support, logical support, etc. Often to provide customer support services, companies use different ...
Views: 387 - Call Center CRM Integration to Increase Lead Conversion Ratio - by Submitted on Jan 10, 2019 from Mehul ShahSummary Call center CRM integration is a process in which the call center solution and CRM system are integrated with each other in a way that both systems can be streamlined to provide many benefits. One of the major benefits is lead conversion. Know more about it in this article. Body If ...
Views: 505 - Call Center Dialer Widget in CRM Solution and More about It - by Submitted on Dec 06, 2019 from Mehul ShahYou may have heard of call center dialer widget which appears in the CRM solution. It is very useful when companies call multiple people to generate sales or to convince customers. There are many benefits to the call center dialer widget. If you are not aware of its functions, features, and ...
Views: 408 - Call Center Software and Its Types Based on Call Center Operations - by Submitted on Oct 17, 2019 from Mehul ShahCall center solution is an amazing invention made by the VoIP companies. It is made up of a wide array of features to help call centers and companies to take the benefit of the automated and enhanced calling. Different vendors provide different types of call center solutions . In this article, ...
Views: 429 - Call Center Software Solution: A Perfect Tool for Call Centers - by Submitted on Dec 11, 2019 from Mehul ShahThe call center is a growing industry all across the world. It is making its mark by generating exponential growth. To keep this industry running, call centers need skilled staff and powerful infrastructure. A call center software solution is one of the best tools that provide all required ...
Views: 437 - Call Center Solution and CRM System: Use Both Wisely - by Submitted on Jun 18, 2019 from Mehul ShahIn a company, there are many entities to be handled such as customers, prospects, resellers, affiliates, staff, etc. To handle all these types of business entities, companies use various solutions. Also, to stay in touch with all of them companies use various types of communication solutions. In ...
Views: 434 - Call Center Solution Types You Need to Know - by Submitted on Feb 27, 2019 from Mehul ShahCall center software is not a new word. Almost everyone knows that it is a software solution which can be used to execute campaigns in the call center, BPO, KPO, and similar industries. However, this is just a very high level definition of the call center solution. It is very important to ...
Views: 275 - Call Center Solution: Tips to Use Different Routing Rules - by Submitted on Oct 27, 2018 from Mehul ShahThe call center industry is very big. All across the world, there are thousands of call centers, customer care centers, BPOs and KPOs that provide bread and butter to thousands of employees and satisfy thousands of customers daily. The big companies rely on the call center industry and that’s ...
Views: 378 - Call Center WhatsApp Integration Benefits - by Submitted on Jul 18, 2019 from Mehul ShahCall center solutions are pretty much in use by almost all different industry verticals. It is also used by all different types, scaled and sized businesses. Thus, the industry has become more conscious and dedicated to the growth and development of call center software. The major function of ...
Views: 424 - CRM Call Center Integration for Small Businesses - by Submitted on May 28, 2019 from Mehul ShahThe small business owners often look for options which help them to save money and resources. Thus, a majority of small businesses use a traditional way of calling which includes a list of numbers stored in excel or doc or database and then manually dialing the numbers. Some tech savvy SMB ...
Views: 468 - Customer Care Call Center Solution for SMBs - by Submitted on Jan 11, 2019 from Mehul ShahOften a time it is witnessed that the small businesses ignore the fact of gracefully handling customer calls. Hereby gracefully, I mean to say that the approach professional call center executives practice of giving a courteous script to each call, which gives a professional feel to the caller. ...
Views: 371 - Healthcare Call Center Solution to Deliver Highest Patient Satisfaction - by Submitted on May 20, 2019 from Mehul ShahThe healthcare industry uses the call center solution to offer premier customer services to their patients. Patients’ preference for communication, appointment and prescription details, billing details are taken care of by the call center software. Being the backbone of healthcare services, ...
Views: 399 - How a Hired VoIP Developer Gives Better ROI? - by Submitted on Jul 09, 2019 from Mehul ShahVoIP based communication solutions are in demand and many business owners have started jumping into this arena. Some get VoIP development for their own staff and business use while some get expert VoIP development to start a new SaaS based business model. Regardless of the agenda, when someone ...
Views: 501 - How Agents Can Get Benefited with the Call Center Solution? - by Submitted on Jun 22, 2019 from Mehul ShahThe call center software is very much in demand these days because of its wide array of features. Almost all businesses use the call center solution, but still call center industry is the major user of the call center solution. This powerful solution benefits everyone that uses this solution and ...
Views: 393 - How Call Center CRM Integration Increase Lead Conversion? - by Submitted on Sep 02, 2019 from Mehul ShahIf you are in an IT industry or if you are in an industry that uses the call center solution and CRM system as the tools, then you must have heard a team call center CRM integration. In fact, you might be one of the companies or BPOs or call centers that use both of these systems, namely, call ...
Views: 398 - How Call Center Solution Can Benefit Call Centers? - by Submitted on Jul 16, 2019 from Mehul ShahThe companies use various tools to take care of their operations. The call center solution is one of the tools that are majorly in use for mass communication in companies. The major user of this solution is the call center industry. However, it can be used in any industry to leverage many ...
Views: 376 - How Call Center Solution Helps Collection Companies? - by Submitted on Aug 07, 2019 from Mehul ShahIn India and almost every country, people can buy items on monthly EMIs. Also, banks and other companies provide different types of loans and mortgage services. In all these cases, the loan repayment or the payment of the main amount for an item is done with monthly EMIs. Life is not as simple ...
Views: 327 - How Call Center Solution Helps Improving Agent Productivity? - by Submitted on Mar 10, 2019 from Mehul ShahCall centers need to make sure that the agents get required tools and training to perform at their best. The job of a call center agent is tough and that’s the reason the retention ratio of agents is too low in many call centers. This is the reason many call centers do everything possible to ...
Views: 329 - How Call Center Solution Increase Numbers for Your Business? - by Submitted on Apr 15, 2019 from Mehul ShahEach and every business constantly focuses on the fact of increasing the business as well as ROI. They need tools and people to work in the direction which bring them more revenues and cut cost so the business can leverage increased Returns over Investment (ROI). The call center solution is one ...
Views: 291 - How Does VICIDial vTiger Integration Benefit Businesses and Call Centers? - by Submitted on Nov 02, 2019 from Mehul ShahLearn about VICIDial: call center solution and vTiger: CRM solution. Also, learn about the benefits of integrating both of these solutions. What is VICIDial? It is a very popular call center software used for running calling campaigns, both inbound and outbound. It serves as a predictive ...
Views: 408 - How Live Chat Solution Increase Revenues and ROI for Business? - by Submitted on Oct 05, 2018 from Mehul ShahAn ultimate goal of any business is to increase its revenues. To do this the businesses need expert staff and advanced tools. The combination of these two assures to increase revenues as well as ROI (Return over Investment) aka profit of the businesses. Thus, you must hire skilled staff and get ...
Views: 418 - How Proprietary Live Chat Solution Benefits Companies over Free Solutions? - by Submitted on Feb 28, 2019 from Mehul ShahThe competition in each industry is very high and that is the reason businesses need to invest hefty in the digital marketing services to bring maximum possible traffic to their websites. Bringing website traffic is not the final step; the businesses need to capture this traffic into the ...
Views: 408 - How Sticky Agent of Call Center Solution Increases Customer Satisfaction? - by Submitted on Mar 23, 2019 from Mehul ShahThe business world has changed a lot in the past few years. Today’s customers have access to pool of data and information. They know their rights, market price and all other related information which help them to take decisions in their favor. Moreover, competition has increased to another ...
Views: 384 - How to Accomplish Call Center CRM Integration for Your Business Successfully? - by Submitted on Mar 06, 2019 from Mehul ShahThe call center solution and CRM system are used in many businesses along with the traditional call centers, KPOs, custom support centers, custom care centers and BPOs. The process of call center CRM integration always helps in reducing labor work and increasing productivity, accuracy and ROI. ...
Views: 330 - How to Choose Call Center Solution for Small Business? - by Submitted on Dec 19, 2018 from Mehul ShahThe call center solutions work really well for customer care and lead generation campaigns if any company. Earlier the small businesses either outsource these two departments to the call center service provider or settle down with traditional tools like a telephone and an excel worksheet to take ...
Views: 494 - How to Choose Call Center Solution for Your Call Center? - by Submitted on Jul 01, 2019 from Mehul ShahThe call center is a huge industry. There are many small, medium and large scaled businesses that connect with the call center. All businesses in the call center sector, regardless of their operational area, use the call center software. The call center solution is the one that let the whole ...
Views: 424 - How to Improve the Productivity of Call Center Agents? - by Submitted on Aug 28, 2019 from Mehul ShahAre you the manager of a call center? Then improving the productivity of your call center agents may seem like a difficult task. However, that doesn’t always have to be the case. You can actually make some basic changes that can have a huge impact on the way your call center agents engage with ...
Views: 496 - How to Increase Customer Satisfaction in a Customer Care Center? - by Submitted on Oct 23, 2019 from Mehul ShahThe customer care business is growing. Companies use in-house or offshore call centers to provide on-time and satisfactory customer care services. However, often customers stay furious with the services offered by the customer care centers. This article shares the top 5 tips any customer care ...
Views: 372 - How to Increase Customer Satisfaction with Call Center CRM Integration? - by Submitted on Nov 26, 2019 from Mehul ShahCompetition in any industry is sky high. Thus, it becomes necessary to focus on customer satisfaction. If you will not think about your customers, your competitors will. Almost all industry verticals have accepted this fact and that is why either they set up an in-house customer care department ...
Views: 379 - How to Use Call Center Solution in an Insurance Company? - by Submitted on Nov 29, 2019 from Mehul ShahCall center software is one of the renowned solutions gifted by VoIP technologies. In the past, this solution was used only in the call centers, KPOs, BPOs, and similar organizations. Many changes were made in the past few years in the call center solution . The technological inventions made ...
Views: 547 - How to Use Call Routing Features of Call Center Solution Effectively? - by Submitted on Jun 13, 2019 from Mehul ShahThe call center solution is an amazing tool for any company. It comes with a wide range of features which empowers the sales, lead generation and customer support operations. It is difficult to talk about all features available in the call center solution in a single article. Thus, we are going ...
Views: 441 - How to Use Different Call Routing Rules to Increase Customer Satisfaction? - by Submitted on Aug 19, 2019 from Mehul ShahCall center solution is one of the most widely used products developed with the best VoIP development practices. There are many companies that use call center software to run their calling campaigns, unlike the earlier time when only call centers and BPOs were using the power of this powerful ...
Views: 427 - How Web Phone Integrated in Call Center Solution Can Be Beneficial? - by Submitted on Oct 21, 2019 from Mehul ShahBusinesses like call centers and BPOs use multiple solutions to effectively run their businesses. The call center software is one of the solutions used by call centers and BPOs. Generally, the call center software comes with a wide array of features. The call centers and BPOs can get all ...
Views: 503 - How WebRTC Client Solution Contribute in Business Growth? - by Submitted on Jul 23, 2019 from Mehul ShahYour business development, sales, support and customer care teams have to be proactive to grab each lead coming to you. Also, you, being a leader, have to make sure that your team is always there to talk with your existing customer when he / she is facing any issues with your product. The real ...
Views: 421 - Key Practices for Running Outbound Call Centers Efficiently - by Submitted on Nov 05, 2019 from Mehul ShahOutbound call centers run different telemarketing campaigns for acquiring potential leads and converting them into customers. Everything in business revolves around sales. The productivity of an outbound call center is measured depending on its capability of generating sales. For this purpose, ...
Views: 331 - Key Practices for Running Outbound Call Centers Efficiently - by Submitted on Nov 05, 2019 from Mehul ShahOutbound call centers run different telemarketing campaigns for acquiring potential leads and converting them into customers. Everything in business revolves around sales. The productivity of an outbound call center is measured depending on its capability of generating sales. For this purpose, ...
Views: 345 - Must Have Features in Call Center Solution for Customer Care Centers - by Submitted on Apr 12, 2019 from Mehul ShahCustomer care center is a must have department in the companies these days to make sure the customers are heard and given the required attention for their queries. In some companies where the company can’t have a customer care center for one reason or another, they outsource the customer care ...
Views: 410 - Must Have Features in Call Center Solution for Customer Care Centers - by Submitted on Sep 04, 2019 from Mehul ShahCustomer care center is a must have department in the companies these days to make sure the customers are heard and given the required attention for their queries. In some companies where the company can’t have a customer care center for one reason or another, they outsource the customer care ...
Views: 389 - Must Have Solutions for eCommerce Businesses - by Submitted on Feb 24, 2019 from Mehul ShaheCommerce industry is growing because of ease of shopping and flexible offers. The eCommerce portals and mCommerce apps are explored by millions of users daily to buy one or another thing. On the other hand, the competition is also increasing day by day. The customers have more choices these ...
Views: 411 - Must Know about Improved Agent Utilization through Remote Call Center Software - by Submitted on Sep 16, 2019 from Mehul ShahWith the increasing trend of remote workers, whether you run a call center or a contact center or telemarketing business or some other company, many argue that the situation should not only be more convenient, but also more productive. You can stay at home while staying efficient and ...
Views: 379 - Omnichannel Call Center Solution Guide - by Submitted on Aug 13, 2019 from Mehul ShahCall center solution industry is one of the fastest growing industries. There are so many advancements happening in the call center industry. The call center software offers different types of features and based on the list of features available in the call center solutions, it usually gets ...
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