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Articles from Mehul Shah | Selfgrowth.com
- Call Center Software Solution: A Perfect Tool for Call Centers - by Submitted on Dec 11, 2019 from Mehul ShahThe call center is a growing industry all across the world. It is making its mark by generating exponential growth. To keep this industry running, call centers need skilled staff and powerful infrastructure. A call center software solution is one of the best tools that provide all required ...
Views: 437 - Call Center Dialer Widget in CRM Solution and More about It - by Submitted on Dec 06, 2019 from Mehul ShahYou may have heard of call center dialer widget which appears in the CRM solution. It is very useful when companies call multiple people to generate sales or to convince customers. There are many benefits to the call center dialer widget. If you are not aware of its functions, features, and ...
Views: 408 - Predictive Dialer and How It Works? Why to Use Predictive Dialer? - by Submitted on Dec 04, 2019 from Mehul ShahOne of the most competitive industries is call centers and that is why call center solution providers keep on developing new features and functionalities to help their clients leverage multiple benefits, including, a competitive edge. One of the most advanced features available in the best call ...
Views: 364 - How to Use Call Center Solution in an Insurance Company? - by Submitted on Nov 29, 2019 from Mehul ShahCall center software is one of the renowned solutions gifted by VoIP technologies. In the past, this solution was used only in the call centers, KPOs, BPOs, and similar organizations. Many changes were made in the past few years in the call center solution . The technological inventions made ...
Views: 547 - How to Increase Customer Satisfaction with Call Center CRM Integration? - by Submitted on Nov 26, 2019 from Mehul ShahCompetition in any industry is sky high. Thus, it becomes necessary to focus on customer satisfaction. If you will not think about your customers, your competitors will. Almost all industry verticals have accepted this fact and that is why either they set up an in-house customer care department ...
Views: 379 - IVR System Could Hamper Call Center Performance - by Submitted on Nov 22, 2019 from Mehul ShahInteractive Voice Response (IVR) solution is a complete system when used with a traditional or VoIP telephony solution to attend incoming calls. However, it becomes one of the features in solutions like call center software. The IVR feature in call center solution is fundamentally used to ...
Views: 400 - Top 3 Pros of Call Center Software with Collection Module - by Submitted on Nov 20, 2019 from Mehul ShahCall center software solution is used to run various campaigns in different companies and call centers. Each company or call center, which uses a call center solution may have different requirements based on the nature of the campaign. They need to make some manual settings and operations to ...
Views: 373 - What Types of Customizations Are Possible with VICIDial? - by Submitted on Nov 18, 2019 from Mehul ShahThe world of VoIP is big and nowadays flooded with a wide array of solutions. There are both, open source and third party solutions available in the market and we are going to talk about one of the best open source VoIP solutions, namely, VICIDial. What is VICIDial? It is an open source ...
Views: 380 - Call Center CRM Integration for Businesses - by Submitted on Nov 08, 2019 from Mehul ShahA few years ago, only call centers and BPOs used to use the call center software. However, this is not the case anymore. Call center solution is a widely used solution in almost all industry verticals these days. Almost all scaled businesses use call center solutions to generate new leads and to ...
Views: 449 - Key Practices for Running Outbound Call Centers Efficiently - by Submitted on Nov 05, 2019 from Mehul ShahOutbound call centers run different telemarketing campaigns for acquiring potential leads and converting them into customers. Everything in business revolves around sales. The productivity of an outbound call center is measured depending on its capability of generating sales. For this purpose, ...
Views: 345 - Key Practices for Running Outbound Call Centers Efficiently - by Submitted on Nov 05, 2019 from Mehul ShahOutbound call centers run different telemarketing campaigns for acquiring potential leads and converting them into customers. Everything in business revolves around sales. The productivity of an outbound call center is measured depending on its capability of generating sales. For this purpose, ...
Views: 331 - How Does VICIDial vTiger Integration Benefit Businesses and Call Centers? - by Submitted on Nov 02, 2019 from Mehul ShahLearn about VICIDial: call center solution and vTiger: CRM solution. Also, learn about the benefits of integrating both of these solutions. What is VICIDial? It is a very popular call center software used for running calling campaigns, both inbound and outbound. It serves as a predictive ...
Views: 408 - WebRTC Development, Solutions, and Benefits - by Submitted on Oct 25, 2019 from Mehul ShahVoIP based communication solutions can be built with different VoIP development technologies. WebRTC is a leading VoIP development technology. In this article, we will talk about WebRTC development along with the brief details about the solutions that can be built with this VoIP development ...
Views: 415 - How to Increase Customer Satisfaction in a Customer Care Center? - by Submitted on Oct 23, 2019 from Mehul ShahThe customer care business is growing. Companies use in-house or offshore call centers to provide on-time and satisfactory customer care services. However, often customers stay furious with the services offered by the customer care centers. This article shares the top 5 tips any customer care ...
Views: 372 - How Web Phone Integrated in Call Center Solution Can Be Beneficial? - by Submitted on Oct 21, 2019 from Mehul ShahBusinesses like call centers and BPOs use multiple solutions to effectively run their businesses. The call center software is one of the solutions used by call centers and BPOs. Generally, the call center software comes with a wide array of features. The call centers and BPOs can get all ...
Views: 503 - Call Center Software and Its Types Based on Call Center Operations - by Submitted on Oct 17, 2019 from Mehul ShahCall center solution is an amazing invention made by the VoIP companies. It is made up of a wide array of features to help call centers and companies to take the benefit of the automated and enhanced calling. Different vendors provide different types of call center solutions . In this article, ...
Views: 429 - Top 3 Benefits of Using Web Conferencing Solution - by Submitted on Oct 14, 2019 from Mehul ShahWeb conferencing solutions can be used in any business. This article shares the top 3 benefits of using this powerful conferencing software, regardless of the industry that uses it. Conferencing solutions were invented to provide a platform to manage virtual meetings and conferences. There ...
Views: 437 - Top 5 Tips to Run an Outbound Call Center Successfully - by Submitted on Oct 09, 2019 from Mehul ShahGenerally, outbound call center runs campaigns to increase lead generation and conversion aka sales. This is the reason the outbound call centers focus on hiring the agents that have experience and a proven track record in sales. However, this is not the only requirement the call center owners ...
Views: 383 - Top 3 Tips to Perform Call Center CRM Integration - by Submitted on Oct 07, 2019 from Mehul ShahThere are many companies that use a call center solution and CRM software in parallel to handle customers in a personalized manner. And why not integrate these solutions? There are many benefits of integrating a call center software and a CRM system. If you are thinking to get the call center ...
Views: 524 - Top Ways to satisfy customers with First Contact Resolution - by Submitted on Oct 03, 2019 from Mehul ShahFirst Contact Resolution (FCR) is resolving the issue or need of the customer in the first call or chat session itself. It is a key aspect of any company providing the call center solution. It is a metric to measure the performance of a call center solution. It is also known as one touch ...
Views: 395 - Web Conferencing Solution and Its Top Features - by Submitted on Sep 30, 2019 from Mehul ShahConferencing solutions have been in the industry for many years. The business professionals take the benefit of this amazing communication and collaboration tool for many years. There are different types of conferencing solutions available in the market and in this article, we are going to talk ...
Views: 379 - Top 3 Benefits of Call Center Solution with Collection Module - by Submitted on Sep 23, 2019 from Mehul ShahCall center software is usually used in multiple companies to run various inbound and outbound campaigns. If we look at the general scenarios, then the collection module is used in the companies that take care of campaigns as listed below: • Lead generation • Sales • Customer ...
Views: 363 - Upcoming Call Center Peak Season Preparation Tips - by Submitted on Sep 19, 2019 from Mehul ShahOne of the biggest challenges of call center preparing practices is peak season. Peak season is the most popular time of year in the call center. However, you may not be in the mindset of preparing for a holiday rush yet. After all, it is still September! You may not have considered it, but the ...
Views: 399 - Must Know about Improved Agent Utilization through Remote Call Center Software - by Submitted on Sep 16, 2019 from Mehul ShahWith the increasing trend of remote workers, whether you run a call center or a contact center or telemarketing business or some other company, many argue that the situation should not only be more convenient, but also more productive. You can stay at home while staying efficient and ...
Views: 379 - Which Operation Automations Are Achieved with Call Center CRM Integration? - by Submitted on Sep 11, 2019 from Mehul ShahCRM stands for Customer Relationship Management. It allows its users to store information about the customer as well as the complete customer journey can be stored within this system. The CRM system can also be used to send emails on predefined schedules; send invoicing; send reminders and map ...
Views: 382 - Benefits of Web and Video Conferencing Solution for Businesses - by Submitted on Sep 09, 2019 from Mehul ShahThe businesses usually make use of different solutions to support their business operations to achieve their visions. The conferencing solution is one of the most useful communication tools used by businesses. Whether one gets a white label solution or subscribes to the SaaS based conferencing ...
Views: 441 - Must Have Features in Call Center Solution for Customer Care Centers - by Submitted on Sep 04, 2019 from Mehul ShahCustomer care center is a must have department in the companies these days to make sure the customers are heard and given the required attention for their queries. In some companies where the company can’t have a customer care center for one reason or another, they outsource the customer care ...
Views: 389 - How Call Center CRM Integration Increase Lead Conversion? - by Submitted on Sep 02, 2019 from Mehul ShahIf you are in an IT industry or if you are in an industry that uses the call center solution and CRM system as the tools, then you must have heard a team call center CRM integration. In fact, you might be one of the companies or BPOs or call centers that use both of these systems, namely, call ...
Views: 398 - How to Improve the Productivity of Call Center Agents? - by Submitted on Aug 28, 2019 from Mehul ShahAre you the manager of a call center? Then improving the productivity of your call center agents may seem like a difficult task. However, that doesn’t always have to be the case. You can actually make some basic changes that can have a huge impact on the way your call center agents engage with ...
Views: 496 - How to Use Different Call Routing Rules to Increase Customer Satisfaction? - by Submitted on Aug 19, 2019 from Mehul ShahCall center solution is one of the most widely used products developed with the best VoIP development practices. There are many companies that use call center software to run their calling campaigns, unlike the earlier time when only call centers and BPOs were using the power of this powerful ...
Views: 427 - Which Are Must Have Solutions for eCommerce Businesses? - by Submitted on Aug 15, 2019 from Mehul ShaheCommerce industry is growing because of the ease of shopping and flexible offers. The eCommerce portals and mCommerce apps are explored by millions of users daily to buy one or another thing. On the other hand, competition is also increasing day by day. The customers have more choices these ...
Views: 378 - Omnichannel Call Center Solution Guide - by Submitted on Aug 13, 2019 from Mehul ShahCall center solution industry is one of the fastest growing industries. There are so many advancements happening in the call center industry. The call center software offers different types of features and based on the list of features available in the call center solutions, it usually gets ...
Views: 431 - How Call Center Solution Helps Collection Companies? - by Submitted on Aug 07, 2019 from Mehul ShahIn India and almost every country, people can buy items on monthly EMIs. Also, banks and other companies provide different types of loans and mortgage services. In all these cases, the loan repayment or the payment of the main amount for an item is done with monthly EMIs. Life is not as simple ...
Views: 327 - VICIDial Add-ons Make It a Futuristic Solution - by Submitted on Aug 06, 2019 from Mehul ShahVICIDial is a leading call center solution. It is available as an open-source system. This system has been helping startup call centers to overcome initial challenges by providing a complete call center solution needed to run basic call center campaigns for free. The VICIDial system has all ...
Views: 457 - Social Media Channels to Deliver Better Customer Care Experience - by Submitted on Aug 02, 2019 from Mehul ShahIn today’s world, customer satisfaction is a priority for every business and company. The traditional call centers are now emerging as a digital one, where social medial channels have incorporated in it. The call center solution has now acquired the social media channels which are used in ...
Views: 407 - How WebRTC Client Solution Contribute in Business Growth? - by Submitted on Jul 23, 2019 from Mehul ShahYour business development, sales, support and customer care teams have to be proactive to grab each lead coming to you. Also, you, being a leader, have to make sure that your team is always there to talk with your existing customer when he / she is facing any issues with your product. The real ...
Views: 421 - Call Center WhatsApp Integration Benefits - by Submitted on Jul 18, 2019 from Mehul ShahCall center solutions are pretty much in use by almost all different industry verticals. It is also used by all different types, scaled and sized businesses. Thus, the industry has become more conscious and dedicated to the growth and development of call center software. The major function of ...
Views: 424 - How Call Center Solution Can Benefit Call Centers? - by Submitted on Jul 16, 2019 from Mehul ShahThe companies use various tools to take care of their operations. The call center solution is one of the tools that are majorly in use for mass communication in companies. The major user of this solution is the call center industry. However, it can be used in any industry to leverage many ...
Views: 376 - VICIDial Solution and Must Have Modules - by Submitted on Jul 13, 2019 from Mehul ShahThe call center businesses highly rely on the call center software. There are many call center solutions available in the market, but only some of them actually live up to the expectations of the call centers. VICIDial is one of the popular call center solutions in the world. It is open source ...
Views: 410 - How a Hired VoIP Developer Gives Better ROI? - by Submitted on Jul 09, 2019 from Mehul ShahVoIP based communication solutions are in demand and many business owners have started jumping into this arena. Some get VoIP development for their own staff and business use while some get expert VoIP development to start a new SaaS based business model. Regardless of the agenda, when someone ...
Views: 501 - How to Choose Call Center Solution for Your Call Center? - by Submitted on Jul 01, 2019 from Mehul ShahThe call center is a huge industry. There are many small, medium and large scaled businesses that connect with the call center. All businesses in the call center sector, regardless of their operational area, use the call center software. The call center solution is the one that let the whole ...
Views: 424 - Sticky Agent and Its Benefits in Call Center - by Submitted on Jun 25, 2019 from Mehul ShahCall centers are highly reliable on call center software they use to run inbound, outbound or blended calling campaigns. The call center solution is a very big system and it comes with a lot of features. It is impossible for anyone to explain all features of the call center software in a single ...
Views: 527 - How Agents Can Get Benefited with the Call Center Solution? - by Submitted on Jun 22, 2019 from Mehul ShahThe call center software is very much in demand these days because of its wide array of features. Almost all businesses use the call center solution, but still call center industry is the major user of the call center solution. This powerful solution benefits everyone that uses this solution and ...
Views: 393 - Call Center Solution and CRM System: Use Both Wisely - by Submitted on Jun 18, 2019 from Mehul ShahIn a company, there are many entities to be handled such as customers, prospects, resellers, affiliates, staff, etc. To handle all these types of business entities, companies use various solutions. Also, to stay in touch with all of them companies use various types of communication solutions. In ...
Views: 434 - How to Use Call Routing Features of Call Center Solution Effectively? - by Submitted on Jun 13, 2019 from Mehul ShahThe call center solution is an amazing tool for any company. It comes with a wide range of features which empowers the sales, lead generation and customer support operations. It is difficult to talk about all features available in the call center solution in a single article. Thus, we are going ...
Views: 441 - Call Center CRM Integration for Customer Support - by Submitted on Jun 10, 2019 from Mehul ShahCustomer support is part of job in some companies and in some companies, it is the main offering. There are various types of customer support services available in the market such as, technical support, logical support, etc. Often to provide customer support services, companies use different ...
Views: 387 - WebRTC Solutions for Enterprises - by Submitted on May 29, 2019 from Mehul ShahVoIP is a very big industry and there are many people who use the VoIP technologies to empower their businesses. The VoIP development companies can build amazing solutions with the usage of different VoIP technologies to meet different requirements of the enterprises as well as to provide more ...
Views: 446 - CRM Call Center Integration for Small Businesses - by Submitted on May 28, 2019 from Mehul ShahThe small business owners often look for options which help them to save money and resources. Thus, a majority of small businesses use a traditional way of calling which includes a list of numbers stored in excel or doc or database and then manually dialing the numbers. Some tech savvy SMB ...
Views: 468 - VICIDial Integration with CRM - by Submitted on May 25, 2019 from Mehul ShahVICIDial is one of the most popular call center solutions. It is provisioned with an amazing range of features and it is available completely free as it is an open source solution. This makes it one of the most widely used call center software. The missing features of the call center software ...
Views: 755 - Healthcare Call Center Solution to Deliver Highest Patient Satisfaction - by Submitted on May 20, 2019 from Mehul ShahThe healthcare industry uses the call center solution to offer premier customer services to their patients. Patients’ preference for communication, appointment and prescription details, billing details are taken care of by the call center software. Being the backbone of healthcare services, ...
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