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Articles from Mehul Shah | Selfgrowth.com
- Top 3 Benefits of Web Phone in Call Center Solution - by Submitted on May 12, 2019 from Mehul ShahThe call center solution is used in many industries and as everyone knows the call center and BPO industries run over the call center software. The call center solution is provisioned with a wide range of features to support inbound and outbound calling campaigns of any call center and / or BPO. ...
Views: 328 - Which CRMs Can Get Integrated with VICIDial? - by Submitted on May 03, 2019 from Mehul ShahThe call center industry is very big and there are many types of solutions used to keep the operations ongoing in the call centers. The call center software is one of the most important solutions in the call center industry. There are many types of call center solutions available in the market. ...
Views: 354 - Tips to Transform VICIDial into Powerful Contact Center Solution - by Submitted on Apr 30, 2019 from Mehul ShahVICIDial is one of the most popular call center software in the world. There are hundreds of call centers, enterprises and businesses which use VICIDial: Call Center solution to run their inbound, outbound and blended call center campaigns and why not! VICIDial is an open source call center ...
Views: 297 - Why You Must Integrate Call Center Solution and CRM System? - by Submitted on Apr 25, 2019 from Mehul ShahThe call center solution and CRM software are used in almost all businesses. The CRM (Customer Relationship Management) solution is an amazing tool to record the data of customer, prospect and other business entities. On the other hand, no other tool can beat call center software in running ...
Views: 356 - ABC of VICIDial vTiger Integration - by Submitted on Apr 18, 2019 from Mehul ShahCall centers and many companies belong to other industries use VICIDial and vTiger. The best way of using these solutions more effectively is integrating them with each other with the best VICIDial vTiger integration service. In fact, it is common to integrate both of these solutions to double ...
Views: 439 - How Call Center Solution Increase Numbers for Your Business? - by Submitted on Apr 15, 2019 from Mehul ShahEach and every business constantly focuses on the fact of increasing the business as well as ROI. They need tools and people to work in the direction which bring them more revenues and cut cost so the business can leverage increased Returns over Investment (ROI). The call center solution is one ...
Views: 291 - Must Have Features in Call Center Solution for Customer Care Centers - by Submitted on Apr 12, 2019 from Mehul ShahCustomer care center is a must have department in the companies these days to make sure the customers are heard and given the required attention for their queries. In some companies where the company can’t have a customer care center for one reason or another, they outsource the customer care ...
Views: 410 - ABC of Call Center Solution Advanced Call Routing Rules - by Submitted on Apr 09, 2019 from Mehul ShahCall centers heavily rely on a call center solution to keep their operations running. A majority of call centers invests a lot to get the best in the industry call center software for their call center. As one can assume the best call center solution comes with a lot of features and if all ...
Views: 308 - Asterisk Development Paved Its Way in All Industry Verticals - by Submitted on Apr 04, 2019 from Mehul ShahThe Asterisk is one of the most widely used VoIP solution development technologies in the world. It is the first technology which was used to build innovative unified communication solutions which increase the productivity of the staff and reduced the telecommunication cost. In fact, the ...
Views: 292 - How Sticky Agent of Call Center Solution Increases Customer Satisfaction? - by Submitted on Mar 23, 2019 from Mehul ShahThe business world has changed a lot in the past few years. Today’s customers have access to pool of data and information. They know their rights, market price and all other related information which help them to take decisions in their favor. Moreover, competition has increased to another ...
Views: 384 - Top 3 In-Demand Call Center CRM Integrations in Market - by Submitted on Mar 19, 2019 from Mehul ShahCall center solution and CRM system are used by many industry verticals in their business or call center. Some companies use these two solutions as separate solutions. In this case the agents need to switch back and forth between these two solutions. However, with invent of the call center CRM ...
Views: 466 - Top 3 VoIP Development Technologies to Build Unified Communication Systems - by Submitted on Mar 16, 2019 from Mehul ShahCommunication is a basic necessity for all of us; whether we talk about the professional communication needed by the businesses, organizations or enterprises or we talk about the people to people communication, in all segments, we must have a reliable omnichannel communication system. In the ...
Views: 366 - How Call Center Solution Helps Improving Agent Productivity? - by Submitted on Mar 10, 2019 from Mehul ShahCall centers need to make sure that the agents get required tools and training to perform at their best. The job of a call center agent is tough and that’s the reason the retention ratio of agents is too low in many call centers. This is the reason many call centers do everything possible to ...
Views: 329 - How to Accomplish Call Center CRM Integration for Your Business Successfully? - by Submitted on Mar 06, 2019 from Mehul ShahThe call center solution and CRM system are used in many businesses along with the traditional call centers, KPOs, custom support centers, custom care centers and BPOs. The process of call center CRM integration always helps in reducing labor work and increasing productivity, accuracy and ROI. ...
Views: 330 - How Proprietary Live Chat Solution Benefits Companies over Free Solutions? - by Submitted on Feb 28, 2019 from Mehul ShahThe competition in each industry is very high and that is the reason businesses need to invest hefty in the digital marketing services to bring maximum possible traffic to their websites. Bringing website traffic is not the final step; the businesses need to capture this traffic into the ...
Views: 408 - Call Center Solution Types You Need to Know - by Submitted on Feb 27, 2019 from Mehul ShahCall center software is not a new word. Almost everyone knows that it is a software solution which can be used to execute campaigns in the call center, BPO, KPO, and similar industries. However, this is just a very high level definition of the call center solution. It is very important to ...
Views: 275 - Must Have Solutions for eCommerce Businesses - by Submitted on Feb 24, 2019 from Mehul ShaheCommerce industry is growing because of ease of shopping and flexible offers. The eCommerce portals and mCommerce apps are explored by millions of users daily to buy one or another thing. On the other hand, the competition is also increasing day by day. The customers have more choices these ...
Views: 411 - Top 3 Reasons to Get Turnkey Call Center Solution - by Submitted on Jan 17, 2019 from Mehul ShahWhether you are thinking to change your existing call center software with an advanced contact center solution which supports all different channels of communication or you are looking for a brand new call center solution for your startup BPO, you will need both hardware and software. Generally, ...
Views: 532 - Customer Care Call Center Solution for SMBs - by Submitted on Jan 11, 2019 from Mehul ShahOften a time it is witnessed that the small businesses ignore the fact of gracefully handling customer calls. Hereby gracefully, I mean to say that the approach professional call center executives practice of giving a courteous script to each call, which gives a professional feel to the caller. ...
Views: 371 - Call Center CRM Integration to Increase Lead Conversion Ratio - by Submitted on Jan 10, 2019 from Mehul ShahSummary Call center CRM integration is a process in which the call center solution and CRM system are integrated with each other in a way that both systems can be streamlined to provide many benefits. One of the major benefits is lead conversion. Know more about it in this article. Body If ...
Views: 505 - Call Center CRM Integration Advanced Functionalities - by Submitted on Dec 31, 2018 from Mehul ShahThere are many companies, call centers, KPOs and BPOs that use the call center solution to take care of their inbound and outbound calling campaigns. Also, they use the CRM system to take care of lead management. The Call Center CRM Integration is a service that integrates both of these systems ...
Views: 759 - 3 Must Have Functionalities in VICIDIal: Call Center Solution - by Submitted on Dec 28, 2018 from Mehul ShahSummary VICIDial is an open source call center solution and it is one of the most widely used call center solutions. The call centers can double their ROI by adding 3 major functionalities with the VICIDial customization. Body Call centers are a lifeline for many companies and the call center ...
Views: 464 - How to Choose Call Center Solution for Small Business? - by Submitted on Dec 19, 2018 from Mehul ShahThe call center solutions work really well for customer care and lead generation campaigns if any company. Earlier the small businesses either outsource these two departments to the call center service provider or settle down with traditional tools like a telephone and an excel worksheet to take ...
Views: 494 - Asterisk Development: Boon to Build Unified Communication Solutions - by Submitted on Dec 16, 2018 from Mehul ShahCommunication is a basic need for all businesses. To keep a business going a business needs a well defined and most accurate system in place. With increasing competition, global economic changes and many other factors have increased the demand of unified communication solution. VoIP provides a ...
Views: 368 - WebRTC Client Solution: Compendious Guide - by Submitted on Nov 29, 2018 from Mehul ShahCommunication has become an unavoidable part of each human life; whether we are talking about a personal or professional life, we all face the massive communication need daily. As people have started travelling across the globe and increasing oversea business relations, communication need has ...
Views: 443 - Top 3 Unified Communication Solutions Developed with Asterisk Development - by Submitted on Nov 25, 2018 from Mehul ShahThe Asterisk is a pioneer in the VoIP industry. There are many businesses which commenced, grown and sustained on this technology. The Asterisk development has been in existence since 1999 and it will be in use for many upcoming years. The Asterisk development can be used to build various ...
Views: 340 - Why Must IT Companies Outsource Software Testing Projects? - by Submitted on Nov 21, 2018 from Mehul ShahError finding in the core functions of the software is a continual process because of the changes and upgrades made in the product to deal with competitors. After completion of software, an experienced software tester needs to engage in QA of the nascent software to ensure that the product is ...
Views: 477 - Why Contact Center Solution Is The Perfect System for eCommerce Business? - by Submitted on Nov 17, 2018 from Mehul ShaheCommerce business is at its peak and it will still touch more success heights in upcoming days. The competition is also getting increased along with the popularity and revenues of eCommerce business. Thus, to withstand in this highly competitive market, one needs to focus on the best customer ...
Views: 385 - Why Call Center Integration over Call Center Integrated CRM Solution? - by Submitted on Nov 12, 2018 from Mehul ShahCRM system and contact center solution are commonly used tools in BPOs, KPOs and enterprises to perform lead generation and customer care activities. Earlier, the companies used to use these two different systems separately and the agents and executives used to switch back and forth. However, ...
Views: 431 - Call Center Solution: Tips to Use Different Routing Rules - by Submitted on Oct 27, 2018 from Mehul ShahThe call center industry is very big. All across the world, there are thousands of call centers, customer care centers, BPOs and KPOs that provide bread and butter to thousands of employees and satisfy thousands of customers daily. The big companies rely on the call center industry and that’s ...
Views: 378 - The Importance of VoIP Softswitch in Modern Communication - by Submitted on Oct 15, 2018 from Mehul ShahWe have come a long way ahead of the manual telephone switchboard. This technology is accelerating. The VoIP softswitch is one of the best technical advancements in the telecom industry. Theoretically, VoIP softswitch can operate on any internet connection and it becomes better if it goes ...
Views: 372 - Why Asterisk-based Contact Center Solution Is Best? - by Submitted on Oct 11, 2018 from Mehul ShahIf one is talking about impeccable customer support functions, then it is the duty of the contact centre of a company to provide services that are at par with international standards! The level of service relies on the agents operating the contact centre and also the call center software ...
Views: 450 - How Live Chat Solution Increase Revenues and ROI for Business? - by Submitted on Oct 05, 2018 from Mehul ShahAn ultimate goal of any business is to increase its revenues. To do this the businesses need expert staff and advanced tools. The combination of these two assures to increase revenues as well as ROI (Return over Investment) aka profit of the businesses. Thus, you must hire skilled staff and get ...
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