Self Improvement Site
On The Internet! Take the Self Improvement Tour
On The Internet! Take the Self Improvement Tour
Customer Service Articles
We are currently looking for an Official SelfGrowth.com Guide to "Customer Service". If you have expertise in Customer Service and your own website and/or product for this topic, please review this form for complete details. The Official Guide Position is part of our Premium Placement Package
- What is a Good Customer Focussed Attitude in a Customer Service Person? - by Submitted on Sep 06, 2009 from Kate TammemagiWe often hear that it is important for any Customer Service person to have the RIGHT attitude. It is important that Customer Service agents do not have a BAD attitude to the Company, the Customer or, indeed, to their role. Identifying a bad attitude in someone is easy; we see it all the time. ...
Views: 6698 - Are You Tracking Your Advertising? - by Submitted on Aug 30, 2009 from Mike RoftToo often advertising is perceived as simply getting your company's name & logo in front of the customers' eyes. Once you've put your message out there, how do you know if it brings in the customers? Tracking is one of the essential components of advertising yet, but because of its perceived ...
Views: 974(2 votes) - Examples Of Good Customer Service: How To Make Your Customers Buy From You Again And Again - by Submitted on Aug 28, 2009 from Michael LeeThe difference between an outstanding business and a so-so business lies in good customer service. The better you treat your clients, the more your business will continue to grow. But how do you actually pamper your customers to retain them? What are the examples of good customer service? To ...
Views: 4363(2 votes) - Customer Service Training – Improving Skills in Call Centres - by Submitted on Aug 27, 2009 from Kate TammemagiWorking at building and improving Customer service skills and techniques is vital in any Call Centre. It is so easy for bad attitudes to creep in and these can quickly affect how the Customer Service agent performs with your Customer. It is relatively easy to run short, motivational Customer ...
Views: 2502(2 votes) - Have Fun With Social Media Marketing - by Submitted on Aug 23, 2009 from Jacki OpfermanIt's a group of activities that goes by many names, but it's called "social" because it's all about getting to know people - and letting them get to know you and your business - in a relaxed and friendly manner. It's also known as "networking" because that is the goal: to create a network of ...
Views: 1074(2 votes) - Take Your Business Back To School - by Submitted on Aug 23, 2009 from Jacki OpfermanIt’s August and that means parents everywhere are beginning the annual back-to-school rituals. Every parent knows (and sometimes dreads) the process. If you have school or college aged children, you’re probably dealing with it right now. Or maybe, yours are “grown and gone”, but you still ...
Views: 967(1 vote) - Work From Home Careers, a List of Home Based Businesses - by Submitted on Aug 18, 2009 from Iyam SevaWork at home call centers across America are always hunting for superb customer service and phone sales agents. If you can speak on the phone, you have 1 of the skills set to apply for a virtual call center job While not everyone wants to answer the phone for a living, being a virtual call ...
Views: 2486(3 votes) - Why Customer Focus Training is a Strategic Investment and NOT an Expense - by Submitted on Aug 13, 2009 from Ray MillerIt’s time to set the record straight. Customer Focus Training is NOT an Expense. It is a strategic investment and here’s the proof. Look, I know you have a lot to think about these days. I run a business as well. The pressures of managing your bottom line, worries about the impact of a global ...
Views: 2033(5 votes) - Tips on Creating Successful Marketing Projects for Your Clients - by Submitted on Aug 12, 2009 from Jim CochranMore than ever before, companies are hiring marketing consulting businesses with one important criterion in mind: “How can this marketing consultant help me get the most out of my marketing dollars?” With increasing pressure to maximize the return on their clients’ marketing investment, ...
Views: 1075(1 vote) - Winning Share of Heart with your Customers: Learn Six Ways. - by Submitted on Aug 10, 2009 from Karl DumasLove comes in many forms … loyalty, adoration, appreciation, passion, trust, and sacrifice. Why do some companies earn true love from their customers while others must settle for just being liked? How do you move from indifference to interest to likability to lasting love in a business ...
Views: 4935(2 votes) - Customer Service - Motivating the Customer Service Team - by Submitted on Aug 17, 2009 from Kate TammemagiA poorly performing Customer Service Representative isn’t just falling below par; they may be actively sending your Customers or Prospects off to the opposition. A whole Team of Customer Service Representatives who is performing badly can be a threat to your survival! And yet a Team can go off ...
Views: 2393 - Beyond Customer Service - by Submitted on Aug 03, 2009 from Mike McKinleyA sales trainer colleague of mine from South Carolina asks audiences this question: What have you done recently to astound your customers? ASTOUND. To be astonishing to our customers is not just a noble goal, it's a necessary objective for retailers who plan to thrive into the next century. ...
Views: 1730(2 votes) - CUSTOMER SERVICE DOESN’T EQUAL ACCESSIBILITY - by Submitted on Jul 29, 2009 from Dirk ZellerFor 30 years we have been taught, as REALTORS® we must be there for our clients. I hear it all the time from Agents across North America; “I want to be there for my clients.” What does ‘be there’ mean? Does ‘be there’ mean we are available 24 hours, 7 days a week for our clients? Does it ...
Views: 1439(1 vote) - Customer Service - Implementing Customer Service Excellence - by Submitted on Jul 30, 2009 from Kate TammemagiCustomer Service Excellence is what it takes to bring Customers back to our Company and it is excellent Customer Service that will make them want to buy more of our products or services. Implementing Service Excellence involves the whole organisation, from Managers to front-line Teams. This ...
Views: 1723(1 vote) - Online Order Taking Services - by Submitted on Jul 23, 2009 from mark dividAn online order taking services business is meant to help increase a company’s sales. This multibillion dollar business operation seems to have no end in sight. Just about any type of business that sells a product or service must take orders. In the old days people were only able to buy what ...
Views: 1083(1 vote) - Three Keys to Excellent Customer Service - by Submitted on Mar 01, 2021 from Dr Rick GoodmanIf you’re like me and I know many of you are out there, when it comes to customer service there are certain traits that stand out and can make or break a business. The three simple traits that I have noticed in businesses that deliver first-class service are the following: 1.They Listened to ...
Views: 9207(3 votes) - Three Keys to Excellent Customer Service - by Submitted on Mar 01, 2021 from Dr Rick GoodmanIf you’re like me and I know many of you are out there, when it comes to customer service there are certain traits that stand out and can make or break a business. The three simple traits that I have noticed in businesses that deliver first-class service are the following: 1.They Listened to ...
Views: 9207(3 votes) - The Telephone: Your First Impression for Success - by Submitted on Mar 01, 2021 from Dr Rick GoodmanPeople form opinions and make judgments about us in the first 60 seconds of a meeting or when speaking with us on the phone. Statistics indicate that 87% of people's opinions are formed based on the tone of our voice while only 13% is based on the actual words we use. The 500 most frequent ...
Views: 2469(2 votes) - Customer Care is Vital to Small Businesses - by Submitted on Jul 20, 2009 from Lelo PaulIf you've ever worked in a retail environment, you know that the most important aspect in this kind of business setting is customer service. Whether you are selling food, clothes or what-have-you, dealing with your customers in the most positive, helpful tone is what will separate your company ...
Views: 1129(1 vote) - Customer Service Training – How to Handle Escalated Calls - by Submitted on Jul 14, 2009 from Kate TammemagiHandling an Escalated call is one of the most challenging situations in Customer Care and is one that most people wish they would never have to deal with. However, it is important both to the Company and to the Customer that the escalated call is handled well, and that the issue is resolved. ...
Views: 12835(2 votes) - Striving for Excellence: “What We Do and the People We Touch” - by Submitted on Mar 01, 2021 from Dr Rick GoodmanAs healthcare providers few people understand what we do and the people whose lives we touch including ourselves. If we are striving for excellence as providers our own personal issues become less important and something magical suddenly happens. We find out that we have the ability to change ...
Views: 3185(1 vote) - Leadership and Keeping Your Customers - by Submitted on Jul 13, 2009 from Ray MillerJeff was desperately trying to fix it this time. He knew the risks were incredibly high. If he didn’t handle this situation correctly it would mean the loss of one of his most valuable clients. He knew that he had to resolve this issue once and for all. The problem had happened before and this ...
Views: 1463(3 votes) - Telephone Skills – Top Telephone Tips for Professional Offices - by Submitted on Jul 30, 2009 from Kate TammemagiThe impression a telephone caller forms when they first contact your Professional Office can have a direct influence on your success. The busy secretary or receptionist can quickly adopt attitudes and habits on the telephone that are, to say the least, discouraging to your Clients. Here we offer ...
Views: 7459(3 votes) - Astonish Your Customers with These Customer Service Tips - by Submitted on Jul 09, 2009 from Catherine FranzCustomer service today is getting worse. Win customers over and you build your business for life. Proven by the leader in the industry -- Nordstrom's. Nordstrom's customer service keeps improving and they continue to drive others out of business because of it. Here are six ways you can thrill ...
Views: 1992(5 votes) - Rewards Program and Customer Loyalty - by Submitted on Jun 24, 2009 from Navneet SinghThe word customer loyalty is employed to explain the performance of repeat consumers, in addition to those that recommend good scores, reviews, or testimonials. A few customers do an exacting company a great overhaul by offering positive word of mouth advertising regarding a creation, telling ...
Views: 1422(1 vote) - Service Suicide: Six Reasons That Organizations Lose Customers - by Submitted on Jun 18, 2009 from Robert (Bob) LucasIn an economy in which organizations of all types and size are struggling to stay afloat, effective service is often a crucial factor in determining whether customers stay or go. The sad fact is that many owners and managers are so distracted with bottom line issues that they forget to focus ...
Views: 4675(2 votes) - Wowing Your Customers in a Lackluster World - by Submitted on Jun 18, 2009 from Robert (Bob) LucasIf it seems to you that service providers have become more complacent recently and that the quality of service that they provide has dropped in many instances, you are probably right. In an era when fortunes have plummeted, people struggle to find or keep a job, families are stretched to the ...
Views: 2924(2 votes) - Customer Service – Top Telephone Tips and Techniques - by Submitted on Jul 30, 2009 from Kate TammemagiCustomer Service Excellence is what every organization, large or small, is aiming to achieve. We are now all highly aware that delivering an excellent experience to all of our customers will play a large part in keeping our Customers coming back. Every telephone call is an opportunity to win or ...
Views: 5586(7 votes) - The Name of the Game - by Submitted on Jun 09, 2009 from Judi MoreoThe Name of the Game By Judi Moreo If maintaining customer satisfaction keeps sales and profits up, then finding out what makes customers happy should be a top priority. Collecting customer feedback is a win/win situation. Your customers will know you take them seriously, and you will know ...
Views: 2118(1 vote) - Customer Service - Building a High Performing Team Culture - by Submitted on Jul 14, 2009 from Kate TammemagiThe power of Team Culture is extremely influential on the performance of our Customer Service Team and the quality of Service we deliver to our Customers. Team Culture is THE most important influencer. In Customer Service, our goal is that each of our Customers will receive high quality ...
Views: 1671(1 vote) - Book Review: They Have the Money - by Submitted on Jun 07, 2009 from Douglas PakThis book review is part of a series that covers the topic of Customer Service. Personal Trainers design exercise routines, provide education on physical fitness and give motivation and support to help their clients achieve better health. Mike McKinley is the Official Guide to Customer ...
Views: 1514(1 vote) - Definition: Customer Service - by Submitted on Jun 07, 2009 from Douglas PakCustomer service is the provision of service to customers before, during and after a purchase. According to Turban et al. (2002), “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the ...
Views: 7790(2 votes) - Customer Retention - Strategic Management of Customer Loyalty - by Submitted on Jul 30, 2009 from Kate TammemagiWe now know that building Customer Loyalty is key to success in any organization. The philosophy was first articulated by Fredreich Reicheld – who studied the relationship between three factors - customer satisfaction, customer loyalty and profits. (Bain & Company) He stated several facts that ...
Views: 1623(1 vote) - Why Customer Focus Differentiates - by Submitted on Jun 04, 2009 from Ray MillerHas this ever happened to you? You're in a hurry. You want to complete your business and the person serving you is preoccupied with something other than serving you. Then when you are served, you might get an insincere apology for the delay followed by the completion of your transaction. If ...
Views: 1568(1 vote) - Customer Focus in a Slow Economy - by Submitted on Jun 04, 2009 from Ray MillerI wanted to call this article “Sharpen Your Customer Focus or You Will Lose Customers!” but a few of my colleagues thought this was a bit too blunt. Absolutely true mind you, but blunt. Then I thought why not make the headline a question; “How Many Customers Are You Willing To Lose Today ...
Views: 1499(1 vote) - The Case for Customer Partnerships - by Submitted on May 26, 2009 from Angie ThompsonCustomer partnership. Let`s pull this phrase apart into the individual words: Customer. This can be a person or organization who pays for your products and services. These external Customers are who most of consider when we think about Customers. But Customers can also be the person or group ...
Views: 1364(1 vote) - Customer Experience Management 101 - by Submitted on May 25, 2009 from Tony BodohEveryone has had a similar experience. You arrive at the moment of truth to use a product or service and it fails. Then, as you attempt to resolve the problem, you are faced with seemingly insurmountable barriers. Policies are wielded like sharp swords against you. Procedures are recited until ...
Views: 1270(1 vote) - Strategic Investments Create Strong Value Propositions - by Submitted on May 25, 2009 from Tony BodohI have learned that most executives tend to be “programmed” to follow a particular path of thinking and acting when sales drop in an economic downturn. First they cut prices, thinking that this will stimulate sales because their economics professor told them it would. Then, when sales continue ...
Views: 1683(1 vote) - Show Them the Value - by Submitted on May 14, 2009 from Linda HuntThe fees you charge have NOTHING to do with supply and demand, and EVERYTHING to do with VALUE. That's right - the fees that you charge directly correlate to the value you provide to your clients. The key is to show them and keep showing them that value. This keeps current clients happy and ...
Views: 1083(1 vote) - They'll No Longer Pay for Botched Surgeries? - by Submitted on May 12, 2009 from Karen ScharfI came across a local news story a few months ago that had me absolutely astounded. A health insurance company here in Indianapolis released a statement saying they will no longer pay hospitals for performing the wrong surgery, performing surgery on the wrong body part, or performing surgery on ...
Views: 869(1 vote) - 3 Simple Ways to Conquer Difficult People - by Submitted on May 10, 2009 from Michael LeeDealing with difficult people could become quite a challenge. Sometimes, they can take the form of a boss, co-worker, or even a friend or relative. Whatever the case may be, you need to stop losing your temper and start reading some tips for dealing with difficult people. Letting difficult ...
Views: 1530(1 vote) - Provide Excellent Customer Service to Attract More Revenue - by Submitted on May 08, 2009 from Corey PalmerOne of the most beneficial things for your business is provide a high quality and good customer service and implement some kind of customer relationship management system. Providing good customer service you (as a business) will obtain great reputation, your customers will feel satisfied, ...
Views: 1324(1 vote) - Tips For Dealing With Difficult Customers: 3 Amazing Ways To Satisfy Difficult Customers - by Submitted on May 03, 2009 from Michael LeeDifficult customers are the bane of every shopkeeper’s existence. Everyone knows the policy that “the customer is always right.” Unfortunately, the most difficult ones make it a point to rub this in your face. But there are tips for dealing with difficult customers you can follow to keep your ...
Views: 2694(2 votes) - Customer Experience Management 101 - by Submitted on May 02, 2009 from Tony BodohEveryone has had a similar experience. You arrive at the moment of truth to use a product or service and it fails. Then, as you attempt to resolve the problem, you are faced with seemingly insurmountable barriers. Policies are wielded like sharp swords against you. Procedures are recited until ...
Views: 1176 - The Indispensable Quality - by Submitted on Apr 29, 2009 from John AOVDare to Go Forward Winston Churchill once said, "Courage is rightly considered the foremost of the virtues because upon it, all others depend." Courage is the chief distinguishing characteristic of the true leader. It is almost always visible in the leader’s words and actions. It is absolutely ...
Views: 1135 - Make Your Customers Feel Important - by Submitted on Apr 28, 2009 from John AOVListening is the Key Listening builds self-esteem. It has been said that, "Rapt attention is the highest form of flattery." When you listen intently to another person and it is clear that you genuinely care about what that other person is saying, his or her self-esteem goes up. His or her ...
Views: 1358 - Relationships Are Everything - by Submitted on Apr 28, 2009 from John AOVYour Foundation for Success Relationship Selling is the core of all modern selling strategies. Your ability to develop and maintain long-term customer relationships is the foundation for your success as a salesperson and your success in business. Relationship selling requires a clear ...
Views: 938 - Customers for Life - by Submitted on Apr 27, 2009 from John AOVNever Worry About Money Again What is the purpose of a business? Every time I ask this question during a business seminar, the immediate answer that I get back is, "To make a profit." The Real Purpose of A Business But this answer is wrong. The purpose of a business is to create and keep a ...
Views: 1214 - Keep Your Customers with Email Autoresponders - by Submitted on Apr 27, 2009 from Menno SpijkstraIt is quite a must for every affiliate marketer to have email autoresponders to back up their marketing on the net. Without it you may be loosing more opportunities to gain customers and sales. The importance of an autoresponder is highly realized by online marketers who do not want to waste ...
Views: 759 - Your Most Valuable Asset - by Submitted on Apr 26, 2009 from John AOVWhat is your most valuable asset? According to Dr. Theodore Leavitt, Dean of the Harvard Business School, the most valuable asset that a company has is its reputation. Dr. Leavitt defines reputation as “How you are known to your customers”. In marketing and business, we refer to this as your ...
Views: 1578 - Customer Love Affairs - Relationships that Last - by Submitted on May 02, 2012 from Bill LangGoogle, Facebook, iPod… take a look at the fastest growing businesses and brands in the world today and you’ll notice one thing in common – their customers are so in love with their products they’ve become a free sales force. Just like a teenager experiencing love for the first time, these ...
Views: 1471(2 votes)