Online Order Taking Services

An online order taking services business is meant to help increase a company’s sales. This multibillion dollar business operation seems to have no end in sight. Just about any type of business that sells a product or service must take orders. In the old days people were only able to buy what they want during regular working hours. The most forward thinking companies enabled telephone ordering. This has now grown to the point where orders are placed via the Internet as well. This demand from customers for service now and the need of companies to meet the demand has enabled the growth of offshore call center services.

With the growing number of advertisements pushing products at customers worldwide, an online order taking service is necessary to take all those orders. These services enable customers and potential customers to buy what they want when they need it. That is they are available 24-hours per day – making it easier for someone to buy anytime.

Many contact centers have operators available to take your orders if you are uncomfortable with buying online. A live person will talk you through the process of ordering via telephone whether you are using a credit card or debit card. Online order taking services know the value of data privacy so they work hard to ensure your information is kept private and secure. Credit card processing is part and parcel of the services offered by an online order taking service centre regardless of where the call center is located.

An online order taking services business does much more than take an order. They also represent your company by answering the queries of potential and even current customers. Once an advertisement or infomercial is aired or seen, many potential customers will call, email or visit the company’s website for more information. Having a contact center dealing with these queries ensure that potential customers can get answers when they need it 24-hours per day 7-days per week. Missing that first call may mean the loss of a sale. If this happens each time an advertisment is seen, the lost profits from having an unmanned ‘sales desk’ can really add up.

Any good call center business will offer reliable shipping and fulfillment services along with order taking. If shipping is a problem, sales will decrease as customers avoid the hassle. Offshore call centers work with you or your company’s shipping agents to ensure that orders are shipped off quickly.

Some call center businesses will be able to tie into the order taking services some aspect of upselling and cross-selling to customers. One call center with 8+ years of experience in upselling and cross-selling is InSO International Call Center. With opertaions in both the USA and India, InSO is able to sell exisiting customers new or related products for your company.

InSO takes customer service support to a new level and as such their trained staff of call center agents will work hard to keep your customers happy. Happy customers translate into increased sales as they will also be repeat customers. A good customer support call center will also lead to word of mouth advertising for you and your company as loyal customers spread the word. One of the biggest killers of a company is bad customer service. InSO knows this and makes all effort to ensure customer loyalty by giving any the best support for your customers.

It can be expensive for a company to maintain or set up an inhouse call center to handle their sales. This is even more so if done 24-hours per day 7–days per week. It makes more sense to outsource to an offshore call center. Such an establishment would have already have in place the expertise, equipment and staff needed to handle inbound call center services as needed. InSo is one such company.

To find out what a a call center business can do to keep your business in the black, visit InSO International’s website at www.inso.us or chat with a knowledgeable call center agent at 626-531-6080. If you prefer you can use the instant messaging feature on the website (www.inso.us) for immediate contact or send an email.