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Articles from Mike McKinley | Selfgrowth.com
- Leadership's Effect on Customer Service - by Submitted on Nov 10, 2009 from Mike McKinleyWhen I don’t get good customer service at a place, I blame leadership. Every time. Leadership determines core values. Leadership works with the rest of the group to determine standards. Leadership educates staff on how to maintain those standards, and leadership monitors to make sure everybody ...
Views: 2092(8 votes) - Beyond Customer Service - by Submitted on Aug 03, 2009 from Mike McKinleyA sales trainer colleague of mine from South Carolina asks audiences this question: What have you done recently to astound your customers? ASTOUND. To be astonishing to our customers is not just a noble goal, it's a necessary objective for retailers who plan to thrive into the next century. ...
Views: 1588(2 votes) - *** Customer Service: Lessons Learned - by Submitted on Apr 14, 2009 from Mike McKinleyFor years I’ve been telling people how they can attend a mini-seminar every day. How? By watching what happens when they try to spend their money at other businesses. How many of you have felt like the enemy when you entered a place of business? Perhaps you walked in and the employees were ...
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