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Customer Service Articles
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- Can Happiness Can Turn-Around a Fowl Mood? - by Submitted on Apr 22, 2009 from Marilyn SuttleFriday started out great. A few of the ladies in my family came over to decorate and prepare for my neice's wedding shower planned for the next day. Just after the ladies went home, it started to rain. The rain turned into a raging thunder storm. My whole neighborhood lost electricity. At ...
Views: 1491 - Brownie Not for Sale - by Submitted on Apr 22, 2009 from Marilyn SuttleI broke free from a busy morning to grab a quick lunch at my favorite little sandwich place. While ordering a tasty broccoli cheddar soup and sandwich, I saw them - luscious chocolate brownie wedges displayed on a crisp white dish behind the glass counter. I love chocolate too much for my own ...
Views: 1060 - Passive Income is Fabulous and So is Passive Customer Service - by Submitted on Apr 22, 2009 from Marilyn SuttlePassive income comes from money that flows in when you are not actively working. It comes to you through things like automated online product sales, book royalties or rent checks. Did you know there are passive ways to give great customer service? You can gain a wealth of happy customers by ...
Views: 1451 - When Customers Talk, What do You Hear? - by Submitted on Apr 22, 2009 from Marilyn SuttleYears ago I took Non-Violent Communication (NVC) training. During an early session, the instructor pulled out a giraffe puppet, and a set of jackal ears which she put on her head. I wondered what in the world she was doing. She explained that whenever you take offense or get annoyed with ...
Views: 1181 - The 5 W's of World Class Customer Service - by Submitted on Apr 22, 2009 from Rosanne DausilioThe preamble to the United States Constitution begins, ‘we, the people.’ I feel strongly that we, the people, are what make the difference in life, both personally and professionally. The interaction anyone has at any level with your company, your employees, including you, gives a customer-- ...
Views: 1684 - The Customer is Bothering Me! - by Submitted on Apr 22, 2009 from Shelle Rose CharvetFlying on Air Canada back to Toronto early one morning, I was sound asleep in my chair. Suddenly, a searing hot feeling flashed down my leg. Instantly awake, I jerked my head up to look at the flight attendant standing nearby. "You just spilled coffee down my leg!" I squawked. "It was tea," she ...
Views: 1608 - Who is Your Ideal Customer? - by Submitted on Apr 16, 2009 from Linda HuntI’ll never forget the first time someone asked me, “Who do you like to work with?” I remember fumbling over my answer because I had never thought of that before. The prospect of being able to select who I wanted to work with was just delicious to me. The first moment I got, later on that ...
Views: 957 - Price and Perception - by Submitted on Apr 16, 2009 from Linda HuntAttaching a fair and accurate price to your products and services can be a tricky balancing act. It should come as no surprise that many business owners have an ongoing struggle with their pricing strategies. Customers want the best value for their money. They will always do a quality ...
Views: 1211 - *** Customer Service: Lessons Learned - by Submitted on Apr 14, 2009 from Mike McKinleyFor years I’ve been telling people how they can attend a mini-seminar every day. How? By watching what happens when they try to spend their money at other businesses. How many of you have felt like the enemy when you entered a place of business? Perhaps you walked in and the employees were ...
Views: 3493 - Increase Customer Loyalty - It's Free - by Submitted on Apr 13, 2009 from LeTicia LeeAcknowledging your customers' needs or concerns immediately can result in long term customer loyalty. After all, repeat sales is the goal of every company. Right? Some companies can it, ship it, and move on to the next prospect like traveling snake oil salesmen. Others want to know how they ...
Views: 666 - Exceeding Customer Expectations Works - by Submitted on Apr 11, 2009 from Harlan GoergerHow what you do during and after the sale makes the difference Most of us have experienced the barley acceptable services while traveling. At most your expectations are guarded optimism as to how things will go. Those who travel on a daily basis have developed their own ways of coping with the ...
Views: 2086 - Customer Service and Today's Economy - by Submitted on Apr 02, 2009 from Rosanne DausilioTom Peters is mostly associated with managing during bad economic times. On his site (TomPeters.com) he recently wrote: "Instant, mindless cutting of R&D or training or salesforce travel in the face of a downturn is often counterproductive--or, rather, downright stupid. Tough times are in ...
Views: 2097 - The Unhappy Client - by Submitted on Apr 02, 2009 from Terri CareyCustomer Support is a large part of what I currently do as well as what I have done over the last 20 years. Of all of the things we have to do to make a business run, attending to the customer is one of the most important. Without the customer, there would be no business. Over the years of ...
Views: 2662 - The State of Training Today - by Submitted on Mar 12, 2009 from Rosanne DausilioNo surprise that the current economy has taken its toll on training. Training budgets have fallen 11% over the last year—from $1202 per learner in 2007 to $1075 in 2008 (Training Magazine’s Industry Report, www.trainingmag.com, November/December 2008, p. 18). However, this is not the time to be ...
Views: 1384 - ***Memo from the Customer - by Submitted on Mar 01, 2009 from Kevin BurnsI think I missed a memo recently. I must have. The memo I missed apparently stated that if you are a cashier, a salesperson or even a “sandwich artist,” feel free to have conversations with your co-workers, your friends and other complete strangers while “serving” your current customer. When ...
Views: 1426 - Primal Customer Service - by Submitted on Feb 25, 2009 from Rodger PriceBuilding Emotional Capital One Client at a Time While I was conducting a short meeting with my staff one morning, a potential client walked into our office. His first question was, “I see you’re having a meeting, should I come back?” I was immediately taken aback as to why a customer coming ...
Views: 1230 - How Do You Earn the Customer’s Loyalty? - by Submitted on Feb 24, 2009 from Glen HamiltonThis question has spurred hundreds, if not thousands of books, articles, and programs during the past few decades. In the never-ending quest to find the “magic theory” which would instantly transform every customer into a loyal lifetime customer, we have lost sight of the basic fundamental truth ...
Views: 1927 - The Top Ten Customer Service Principles - by Submitted on Feb 24, 2009 from Glen HamiltonWhat do these companies have in common, Southwest Airlines, Neiman Marcus, Marriot, Disney, and Enterprise Car Rental? They are all customer service pioneers. Each company has forged a new path through their commitment, dedication, and innovations, to become known as leaders in delivering ...
Views: 23566(2 votes) - What About This Economy? - by Submitted on Feb 24, 2009 from Rosanne DausilioTom Peters is mostly associated with managing during bad economic times. On his site (TomPeters.com) he recently wrote: "Instant, mindless cutting of R&D or training or salesforce travel in the face of a downturn is often counterproductive--or, rather, downright stupid. Tough times are in fact ...
Views: 1350 - BEST 10 CUSTOMER SERVICE TIPS IN THE BUSINESS - by Submitted on Feb 02, 2009 from William CottringerBEST 10 CUSTOMER SERVICE TIPS IN THE BUSINESS By Bill Cottringer “Good customer service is 90% listening and follow-up and 10% talking.” ~The author. 1. Leave your bad moods, frustrations and other agendas at home or at least put them aside and out of mind and heart when you are engaged with ...
Views: 2454 - 2008 Hall of Shame in Customer Service - by Submitted on Dec 18, 2008 from Drew Stevens PhDAnother year is about to end and it is safe to assume many are thankful for it to take leave. 2008 was a year that had more twists and turns than a roller coaster ride at a national theme park. During 2008, Americans experienced a multitude of events, from continued terrorism and war in the ...
Views: 1395 - Should Businesses buy a Projector or an LCD display? - by Submitted on Dec 14, 2008 from shweta sharmaWith the price of large (>32”) LCD displays decreasing rapidly and new functionalities being added to LCD displays, does it still make sense for businesses to buy a projector vs. an LCD display? Some of the variables to consider when evaluating this question are product quality, price, ...
Views: 1508(2 votes) - Do You Let Your Prospects Toe-Dip? - by Submitted on Dec 13, 2008 from Heather DominickTo every knew potential client your business is like a lake on a nice summer day ... the idea seems like a good one, but plunging in could be a shock to the system ... This is why it's important to have a way for your potential clients to dip their toe in the water of your business. From this ...
Views: 1394 - Exceptional Customer Service - Dealing with Difficult People - by Submitted on Nov 24, 2008 from Joy HuberWhen delivering customer service with the “Wow Factor,” or that which really goes above & beyond exceeding the customer’s expectations many of us have learned it is important to follow the Golden Rule. The Golden Rule that says, “Treat others like you would like to be treated.” Today, to ...
Views: 4221 - H.E.A.T Helps In Reducing Auto Theft - by Submitted on Nov 13, 2008 from inba rajH.E.A.T tips had celebrated 23 years of success last month. Help Eliminate Auto Thefts (H.E.A.T) is a vital resource in Michigan for law enforcement, insurance companies and citizens to help decrease auto theft related crimes. Started in 1985, it has recovered nearly $49 million in stolen ...
Views: 853 - Searching For Industrial, Commercial, Or Residential Real Estate Services In Dallas? Your Quest Ends Here - by Submitted on Nov 10, 2008 from Zander SmithThird largest city of Texas and ninth largest in United States, Dallas covers an area of 887 square kilometers. The population in 2007 was 1,232,940. The city is the economic center of twelve counties covering 6.1 million people. Naturally there is a great demand for both commercial and ...
Views: 1011 - What Happened At The Presidential Election? - by Submitted on Nov 07, 2008 from Mike SamadiI am not a politician as I said before; however, I still have a few concerns. In a few articles, I wrote about finances, scams, what the new year will bring, or How the Federal Reserve Bank cutting short-term interest will further hurt consumers. Of course, my article about Federal Reserve ...
Views: 1300 - The Price Increase Switching Game - by Submitted on Nov 07, 2008 from Mark HunterWe've all had to deal with price increases in one form or another. Similarly, many of us have been faced with a belligerent customer who not only is unwilling to accept your price increase, but also threatens to switch to your number one competitor. When this happens, we're often left with the ...
Views: 989 - Maximizing Your Price – The Value / Benefit Equation - by Submitted on Nov 07, 2008 from Mark HunterPrice increases are currently occurring at a faster rate than we've seen in the US economy for nearly 25 years. The driving forces behind these increases seem to be the rising costs of labor, raw materials, etc. Although these are certainly valid, the real reason for these price increases should ...
Views: 880 - Why Is SHARP The LCD Technology Leader for Large TVs and Information Displays? - by Submitted on Nov 05, 2008 from shweta sharmaDid you know that Sony is looking to buy the LCD panels for its large TVs and information displays from the Osaka LCD plant two-thirds owned by Sharp? (Read: Business Week article: “Sony and Sharp’s LCD Linkup”, 27 February 2008). It Starts with the Most Advanced LCD ...
Views: 904 - What To Consider When Buying An LCD Monitor - by Submitted on Nov 02, 2008 from shweta sharmaWhat to Consider When Buying an LCD Monitor An LCD monitor, or Liquid Crystal Display monitor, is a screen actively sought after as a large format TV screen or an advertising screen as a result of the highest quality images produced on these screens. Top 10 items to consider when buying an LCD ...
Views: 849 - Top 10 Caterers And Food Services In New York - by Submitted on Oct 31, 2008 from Zander SmithIn the happening city of New York, numerous banquets and parties are held daily. Everyone likes to enjoy such events. However, it is a tedious task to organize such parties and it takes great deal of planning in order t establish everything smoothly during such events. No wonder the people keep ...
Views: 1579 - How To Market Your Salon Business Part 3 - by Submitted on Oct 28, 2008 from Bill SlaterWe're finishing our discussion on marketing your salon and the three essentials to building a great salon business, and getting to the very rewarding aspect of making your customers into a solid loyal client. We've already discussed getting new customers (part 1) and then treating them with ...
Views: 825 - Top 10 Architects Of San Antonio: Build Your Dream Home - by Submitted on Oct 15, 2008 from Zander SmithEveryone desires a dream home. It is a place where you need to feel relaxed and serene after hard day’s work. No wonder many people like to hire architects in order to bring that special touch to their dream home. Architects may advise you the things that you never imagined possible. This ...
Views: 1666 - Effects Of Spyware And Adware Support Australia - by Submitted on Oct 02, 2008 from Williams DanielDo you know that how dangerous can spy ware and ad ware be? This article acquaints you with their properties and what difference can they bring into your systems. As such, both are software programs that are primarily designed with the intention of allowing individuals to spy computer ...
Views: 1874 - Go Wild Customer Service: S-E-R-V-U - by Submitted on Oct 02, 2008 from Rosemary ReinSurprise, Extras, Remembrance & The Very Unexpected. I was sitting at Broadway Beauty -- a new hip day spa and salon popular with expats in Costa Rica when the entire staff of stylists and technicians suddenly disappeared. “Wait a minute! Where are you going? I’m wrapped in ...
Views: 1434 - Building Customer Loyalty With Holiday Greeting Cards - by Submitted on Sep 30, 2008 from Jeff FainIt is that time of year again, the fourth quarter is underway and business and is in top gear trying to increase sales and meet quotas. For most businesses the last three months of the year can be very stressful and extremely fast pace while revenue and profit goals are in the process of being ...
Views: 1232 - You've Got... Complaints! How To Turn Disgruntled Customers Into Raving Fans - by Submitted on Sep 26, 2008 from Alexandria BrownDid you know that marketing isn't only about getting your clients or customers? It's also about KEEPING them, and keeping them happy. That's a big key to growing your business, because not only will those customers themselves keep coming back to you for more, but they'll send their friends and ...
Views: 987 - Holiday Greeting Cards For Businesses - by Submitted on Sep 25, 2008 from Jeff FainMany business owners and managers send Christmas cards to their customers, prospects, suppliers, and employees every year. When choosing a company Christmas card, it's important to select an appropriate holiday greeting card that sends the right message about your organization. The card should ...
Views: 1627 - Get Personal Injury Work Claim Advice - by Submitted on Sep 18, 2008 from Blake AldenA personal injury is an injury caused to any one either physical or psychological either due to an accident or due to the negligence of medical and dental malpractice and to claim compensation you will have to get personal injury work done. There are different categories of personal injury. ...
Views: 833 - The Benefits Of Customer Service Training - by Submitted on Sep 03, 2008 from sheila MulrennanThere are a growing number of business services that offer customer service training for other companies and establishments. Some of these trainings are done in an actual institutional setting. Others are available as a purely virtual learning experience via the Internet. While most companies ...
Views: 1063 - What To Expect In A Customer Service Course - by Submitted on Sep 03, 2008 from sheila MulrennanBusinesses that allow their personnel to undergo a customer service course have an advantage over those that do not bother to provide adequate training to their customer service staff. As businesses grow, the training of frontline personnel becomes a critical area that may determine how much a ...
Views: 1075 - Keys To Good Customer Service: How To Make Your Customers Buy From You More Often - by Submitted on Aug 30, 2008 from Michael LeeIdentifying the keys to good customer service is the secret ingredient to a successful business venture. Here’s why. Let’s say there are two grocery stores on both ends of the street. Both carry the same items or inventories. Both stores are clean. Yet, one store seems to enjoy more patronage. ...
Views: 2353 - Features And Benefits Of Building Siding - Simulated Rock, Stone, And Brick - by Submitted on Aug 29, 2008 from May JaneSiding stone, brick, and rock products are perfect for commercial or residential projects. With siding products, you will not only save money on materials, but you will also save on the cost of labor. Not to mention, you will save application and installation time with the products. Siding ...
Views: 1804 - Manager's Corner - Why You? - by Submitted on Aug 22, 2008 from Liz WeberWhy do your customers come to you? Why do they pay you money for your products or services instead of another organization? Why you? It's a short, two-word question, but its answer could transform the way you operate your business. You see, the answer is what sets you apart from everyone else. ...
Views: 929 - Benefits Of Eco Alliance Synthetic Turf - by Submitted on Aug 21, 2008 from inba rajEco alliance waterless grass is being installed in stadiums where football teams and baseball teams play. Synthetic turf can be changed according to the sport event. This reduces lot of time. Synthetic turf can be used in swimming pool surroundings. It does not make the pool water dirty and is ...
Views: 1203 - Manager's Corner Article: Don't Expect Any Kudos For Doing Your Job - by Submitted on Aug 20, 2008 from Liz WeberDo you provide a good product or service to your customers? Do you ship orders on time? Are your employees well-trained and professional with each other and with your customers? Do you address customer problems as soon as they arise? If you do all of these things - good. That's your job. Your ...
Views: 1078 - How To Let Business Slip Through Your Fingers - by Submitted on Aug 19, 2008 from Lorraine PirihiLast week I went to purchase some food at the local deli and asked the owner what the ingredients were in the ham he sold. He was very unhelpful as I took him away from preparing food to put into the display case. So I walked out and didn't spend my money with him and won't go back again. I ...
Views: 988 - Manager's Corner - Are You Valuable Or Valued? - by Submitted on Aug 19, 2008 from Liz WeberWe've heard over and over "Add value for your customers!" But what does that mean? According to Webster's Dictionary, VALUE means "Monetary or material worth". Therefore, "Add value for your customers" must mean we have to add some thing (product, service, or other benefit) that adds tangible ...
Views: 4861 - Responding To Conflict With Customers - by Submitted on Aug 18, 2008 from Robert (Bob) LucasConflict should be viewed as neither positive nor negative. Instead, it is an opportunity to identify differences that may need to be addressed when dealing with your internal and external customers. It is not unusual for you to experience conflict when dealing with someone else. In fact it is ...
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