Self Improvement Site
On The Internet! Take the Self Improvement Tour
On The Internet! Take the Self Improvement Tour
Articles from Kate Tammemagi | Selfgrowth.com
- Personal Effectiveness, Focussed Questions to Remove Blocks to Action - by Submitted on Aug 23, 2011 from Kate TammemagiA key aspect of personal effectiveness is the ability to clear your mind, to remove blocks to clear thinking and begin looking at the problem afresh. Do you ever feel as if you are knocking your head against a brick wall? Are you repeating the same actions and achieving the same negative ...
Views: 823 - Team Management - Getting Your Employees to Work as a Team - by Submitted on Jul 01, 2011 from Kate TammemagiGetting your employees to work as a team may seem daunting. When you look at their shortcomings, the poor communication or lack of effectiveness, you may think they can never change. They are good people, but they just don’t pull together. Simple group dynamics tells us that the culture and ...
Views: 1019 - How to Solve Your Team Created Problems - by Submitted on Jul 01, 2011 from Kate TammemagiThe immediate symptoms that of difficulties within teams are easily observed. The results of an ineffective team are all too apparent, poor performance, unhappy Customers and poor relationships with other departments. A manager or owner will often make the mistake of working on the surface ...
Views: 964 - Managing your Sales Leads Through The Sales Cycle - by Submitted on Apr 10, 2011 from Kate TammemagiThe best of the best sales people find managing their sales leads through the sales cycle challenging, but essential. Controlling activities at each stage of your sales cycle is key to success in sales. The Sales Cycle is a great model to use to help you to plan, to set goals and to increase ...
Views: 871 - Communicating Effectively, Tips for Effective Workplace Communication - by Submitted on Mar 20, 2011 from Kate TammemagiCommunication in the workplace is not the same as communicating outside work. You will have to work with all sorts of people. You will be communicating with them, building relationships, influencing and persuading them. All of this requires a type of thinking about communication that is ...
Views: 999 - Communication Skills – First Steps in Communicating Effectively - by Submitted on Mar 15, 2011 from Kate TammemagiCompetence with communication skills is essential in the workplace. By competence we mean working at how you communicate, so that you get better and better at communicating effectively with all of those people with whom you interact. The Need for Communication Skills in the Workplace Outside ...
Views: 1130 - Presentation Skills – Tips for Making Effective Presentations - by Submitted on Mar 08, 2011 from Kate TammemagiThe ability to make an effective presentation is important to many in the business world. The presenter may be presenting to a group of managers, colleagues or clients. The presentation will have a definite purpose, he or she will have specific goals to achieve with their audience in each ...
Views: 950 - Training for new Managers – What Managers Need First to be Effective in the Management Role - by Submitted on Feb 11, 2011 from Kate TammemagiTraining new Managers is essential to the effectiveness of any organisation. It is amazing that many organisations put time, effort and money into training their staff, but leave their new Managers to find their own way in the world. It makes even less sense when you appreciate that the staff ...
Views: 1435 - Telephone Skills Training – the Structure of an Effective Telephone Call - by Submitted on Jan 10, 2011 from Kate TammemagiEvery telephone contact is important, and training your staff in handling each call professionally and effectively is essential. Telephone skills training should be done in short sessions on an ongoing basis. Refresher training is good for all. The Objectives of Training The purpose of ...
Views: 2338(1 vote) - Defining the Role of a Customer Service Representative to Improve Customer Service Excellence - by Submitted on Feb 08, 2011 from Kate TammemagiEvery Company now appreciates the need for Customer service excellence, and the importance of this in achieving Customer loyalty. But how do you ensure that your Customer Service personnel will achieve excellence in every interaction with their Customers? The Foundation Building Blocks The ...
Views: 1567(7 votes) - The Objectives in Managing People – People Management - by Submitted on Jun 08, 2010 from Kate TammemagiWhat are the objectives in managing people? This is the starting point for any new Manager or Supervisor. In people management, what are the goals? How will you know when they you been successful? In people management, as with every other endeavour, a clear susses vision will set you on a ...
Views: 19168(4 votes) - The Objectives in Managing People – People Management - by Submitted on Jun 08, 2010 from Kate TammemagiWhat are the objectives in managing people? This is the starting point for any new Manager or Supervisor. In people management, what are the goals? How will you know when they you been successful? In people management, as with every other endeavour, a clear susses vision will set you on a ...
Views: 19168(4 votes) - The Best Source of Sales Tips and Techniques for Sales Professionals - by Submitted on Apr 26, 2010 from Kate TammemagiAll Sales professionals want to improve their sales skills. They are also on a hunt for a new sales tip, or a fresh thought to motivate themselves to achieve more sales this week. This article outlines the best, quickest, most accessible and cost free source for excellent sales tips and ...
Views: 2174(4 votes) - The Advantages of Teamwork at the Office - by Submitted on Mar 15, 2010 from Kate TammemagiAn office environment can be intense. It might be pressure from workload, tension with office relationships, stressful problems that are difficult to solve or the ever-increasing demands from Management. Good teamwork at the office will put all these negatives into a completely different light. ...
Views: 2561(3 votes) - Positive Attitude in Sales - Use These Words That Sell - by Submitted on Mar 15, 2010 from Kate TammemagiA positive attitude is a key sales tool. A positive attitude is something sales people work on, practice, sharpen and tune. Attitude breeds attitude, and if you are negative, the other person will be negative. Positive thoughts lead to positive language, and this is the language that sells. ...
Views: 7619 - Professional Sales Training – Managing Leads to Generate New Sales - by Submitted on Mar 03, 2010 from Kate TammemagiMany Sales Professionals are very comfortable maintaining long term relationships and developing repeat business from existing clients. However, it is the goal of every Company to retain existing business and to develop new clients and new sales. This involves identifying a pool of sales leads, ...
Views: 930(2 votes) - Management Coaching, Using Learning Styles in Coaching and Training - by Submitted on Mar 02, 2010 from Kate TammemagiIn management coaching, we can assume that individuals will learn in a very definite way. For example, a Manager may assume that if you tell them, people will learn; others will say that it is better to show them, and then they will learn. Managers think this because that has been their own ...
Views: 3574 - How to Build a High Performing Team - by Submitted on Nov 28, 2009 from Kate TammemagiBuilding a high performing Team is a key part of the role of a Manager. ‘High performing’ comes from two distinct elements, high performing individual Team members, and a Team that is moving towards the stage of High Performance. An effective Manager is working one to one to improve individual ...
Views: 1727(3 votes) - Improving Sales Results, Success in making Sales Appointments - by Submitted on Nov 24, 2009 from Kate TammemagiMaking appointments is an essential part of the sales process in all direct selling situations. We need an appointment to give us our platform where we can apply our excellent consultative sales skills to the advantage of both parties. But making those awful appointment calls! Who wants that ...
Views: 1095(1 vote) - Team Leader Training - Why run Team Meetings? - by Submitted on Sep 20, 2009 from Kate TammemagiTeam Meetings are an opportunity for a Team Leader, and, when used effectively, they are the Leader’s main process for building their high performing Team. However, very few Team Leaders can get the full potential from their Team Meetings. This is largely because of their own experience of ...
Views: 3066 - Team Building in Business - What is a Team? - by Submitted on Sep 16, 2009 from Kate TammemagiThe concept of Team is vital to success in Business, and Team Building is part of every Manager’s role. By building high performing Teams, an organisation can harness the power of many individuals to achieve even greater heights. A good Team has benefits both for the Company, and for the ...
Views: 1326(1 vote) - Team Building - the Goals and Objectives of a Team Building Workshop - by Submitted on Sep 15, 2009 from Kate TammemagiShould we consider a facilitated Team Building workshop? This is a thought that often comes up in an Organisation. It is usually driven by very definite issues that have arisen concerning the Team, such as performance issues, attitudes, relationships and so on. A Team Building Workshop may well ...
Views: 22461(1 vote) - Team Leadership - The Importance of Aligning the Team to Achieve Goals - by Submitted on Sep 11, 2009 from Kate TammemagiSuccess in the role of the Team Leader, at any level, is measured by the performance the Team. The effective Team Leader knows that developing a high performing Team involves many Leadership skills, people management competencies and effective use of Leadership processes. There are some ...
Views: 5898(1 vote) - Telephone Skills - How to avoid Irate Callers in Customer Service - by Submitted on Sep 11, 2009 from Kate TammemagiIn Customer Service, we get stressed callers from time to time. Stressed callers are Customers who have the potential to become irate. Poor Customer Service skills will actually make them become irate. The skilled, high performing Customer Service agent will defuse the situation, and will ...
Views: 2285(1 vote) - What is a Good Customer Focussed Attitude in a Customer Service Person? - by Submitted on Sep 06, 2009 from Kate TammemagiWe often hear that it is important for any Customer Service person to have the RIGHT attitude. It is important that Customer Service agents do not have a BAD attitude to the Company, the Customer or, indeed, to their role. Identifying a bad attitude in someone is easy; we see it all the time. ...
Views: 6560 - Customer Service Training – Improving Skills in Call Centres - by Submitted on Aug 27, 2009 from Kate TammemagiWorking at building and improving Customer service skills and techniques is vital in any Call Centre. It is so easy for bad attitudes to creep in and these can quickly affect how the Customer Service agent performs with your Customer. It is relatively easy to run short, motivational Customer ...
Views: 2367(2 votes) - People Management – How to Run Effective One-to-Ones - by Submitted on Aug 11, 2009 from Kate TammemagiOne of the most important People Management tools is the regular one-to-one performance discussion. As with most things in life, being effective at performance One-to-ones requires planning, structuring and building effective habits. This article provides a concise ‘how to’ guide to holding ...
Views: 5848(3 votes) - Customer Service - Motivating the Customer Service Team - by Submitted on Aug 17, 2009 from Kate TammemagiA poorly performing Customer Service Representative isn’t just falling below par; they may be actively sending your Customers or Prospects off to the opposition. A whole Team of Customer Service Representatives who is performing badly can be a threat to your survival! And yet a Team can go off ...
Views: 2264 - Leadership - The Essential Competencies of the Effective Leader - by Submitted on Aug 17, 2009 from Kate TammemagiThe Effective Leader works at building up and maintaining a series of Leadership Competencies which they use to do their job. By ‘competencies’ we do not mean ‘natural’ attributes, personality styles or skills. Competency is something, either natural or learnt, which is practiced and used ...
Views: 3432(4 votes) - Customer Service - Implementing Customer Service Excellence - by Submitted on Jul 30, 2009 from Kate TammemagiCustomer Service Excellence is what it takes to bring Customers back to our Company and it is excellent Customer Service that will make them want to buy more of our products or services. Implementing Service Excellence involves the whole organisation, from Managers to front-line Teams. This ...
Views: 1611(1 vote) - People Management Training – Effective Tips on Managing People - by Submitted on Jul 20, 2009 from Kate TammemagiThere are a few basic principles in Managing People which Supervisors or Managers at any level should follow. These basic principles ensure that your reports are focussed on achieving their goals and objectives, and have the motivation to achieve success. Here we outline the key tips to ...
Views: 4858(1 vote) - Customer Service Training – How to Handle Escalated Calls - by Submitted on Jul 14, 2009 from Kate TammemagiHandling an Escalated call is one of the most challenging situations in Customer Care and is one that most people wish they would never have to deal with. However, it is important both to the Company and to the Customer that the escalated call is handled well, and that the issue is resolved. ...
Views: 12694(2 votes) - Supervisor Training – First Steps in People Management - by Submitted on Aug 08, 2009 from Kate TammemagiThe first key to being a successful Supervisor involves getting a good appreciation of the concept of ‘People Management’. Successful Leadership involves both elements of this term, that is ‘people’ and ‘management’. This article provides the first steps in People Management, putting in the ...
Views: 2534 - Telephone Skills – Top Telephone Tips for Professional Offices - by Submitted on Jul 30, 2009 from Kate TammemagiThe impression a telephone caller forms when they first contact your Professional Office can have a direct influence on your success. The busy secretary or receptionist can quickly adopt attitudes and habits on the telephone that are, to say the least, discouraging to your Clients. Here we offer ...
Views: 7311(3 votes) - Supervisor Training – The Jump from Team Member to Supervisor - by Submitted on Jul 07, 2009 from Kate TammemagiThe jump from Team Member to Supervisor is a huge one for most people. One day you are a member of the Team, good at what you do and confident in your position in the working world. Next day you succeed in getting the longed for promotion in your organisation – and suddenly you find yourself in ...
Views: 2534(1 vote) - Telephone Sales Skills – Tips to Improve Your Success with Incoming Calls - by Submitted on Jul 14, 2009 from Kate TammemagiSuccess in Telephone Sales with incoming enquiries is measured in conversion rate. What percentage of incoming calls can I convert to a sale? The higher the percentage, the better the Telephone Sales Person, a skilled and experienced Telephone Sales person will convert a higher percentage of ...
Views: 3203 - Leadership Skills - Winning Over Your Team Members - by Submitted on Jul 14, 2009 from Kate TammemagiLeadership by definition is about a Leader taking a group of Followers to a defined destination. Without followers, or the destination, the ‘Leader’ is just a person going for a walk! The first step in Leadership is to get the followers to WANT to follow the Leader – to be the type of Leader a ...
Views: 1491(1 vote) - Customer Service – Top Telephone Tips and Techniques - by Submitted on Jul 30, 2009 from Kate TammemagiCustomer Service Excellence is what every organization, large or small, is aiming to achieve. We are now all highly aware that delivering an excellent experience to all of our customers will play a large part in keeping our Customers coming back. Every telephone call is an opportunity to win or ...
Views: 5418(7 votes) - Customer Service - Building a High Performing Team Culture - by Submitted on Jul 14, 2009 from Kate TammemagiThe power of Team Culture is extremely influential on the performance of our Customer Service Team and the quality of Service we deliver to our Customers. Team Culture is THE most important influencer. In Customer Service, our goal is that each of our Customers will receive high quality ...
Views: 1553(1 vote) - Telephone Sales – Building Beliefs Essential to Success - by Submitted on Jul 14, 2009 from Kate TammemagiPositive belief has a direct impact on everything we do in Telephone Sales. It will increase our motivation to achieve higher sales results and our drive to perform well on each telephone sales call. It will improve our skills and abilities with each potential customer – they will HEAR that we ...
Views: 1343 - Customer Retention - Strategic Management of Customer Loyalty - by Submitted on Jul 30, 2009 from Kate TammemagiWe now know that building Customer Loyalty is key to success in any organization. The philosophy was first articulated by Fredreich Reicheld – who studied the relationship between three factors - customer satisfaction, customer loyalty and profits. (Bain & Company) He stated several facts that ...
Views: 1477(1 vote) - Report Writing - Writing an Effective Business Report - by Submitted on Jul 13, 2009 from Kate TammemagiWriting a really good report can be important to our career, and because of this, it is something we should take very seriously. After all, a written report is a permanent record. It is a record not only of our writing skills, but also of our clarity of thought, our ability to analyse evidence, ...
Views: 1507 - Team Leader Training – The Benefits of In-house Training - by Submitted on Jul 13, 2009 from Kate TammemagiEffective Team Leaders are pivotal to the success of any organization. It is the Team Leader that ensures the Team is focused on achieving organizational goals, that they are performing at a high level and that they are successful. The role of Team Leader is a complex one involving high ...
Views: 1624(1 vote) - Leadership Development - Inspiring the Team to Achieve Goals - by Submitted on Jul 13, 2009 from Kate TammemagiIn Business, Leadership is about inspiring followers to achieve Team or Organizational goals. You may be a Team Leader or Manager in a Business, and you may have built the respect of your Team. Your next challenge is to get them focused in the right direction, the direction that will achieve ...
Views: 1782(2 votes)