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Articles from Ray Miller | Selfgrowth.com
- The Consequences of Poor Service - by Submitted on Jun 28, 2011 from Ray MillerEconomists are talking about a new economy which has evolved as a result of the financial turmoil of the past couple of years. Evidence of this new economy may not be blatantly obvious to everyone, but things are different and you can see signs of this if you look carefully. Nowhere is this ...
Views: 1376 - Customer Service versus Customer Focus Training - by Submitted on Jun 28, 2011 from Ray MillerWhen most people think of customer service training, they usually target the training needs of their customer-contact employees. After all these are the people who are interacting directly with customers. Makes sense right? They invest time and money developing the capabilities of these folks in ...
Views: 1282 - Getting Service Training to Stick - by Submitted on Jun 28, 2011 from Ray MillerIn the 20 years that I have been conducting service excellence training for thousands of participants, there is one thing that has remained constant. At the beginning of most sessions I ask the participants to introduce themselves and tell me why they are taking time from their busy lives to ...
Views: 982 - Why Customer Focus Training is a Strategic Investment and NOT an Expense - by Submitted on Aug 13, 2009 from Ray MillerIt’s time to set the record straight. Customer Focus Training is NOT an Expense. It is a strategic investment and here’s the proof. Look, I know you have a lot to think about these days. I run a business as well. The pressures of managing your bottom line, worries about the impact of a global ...
Views: 1877(5 votes) - Leadership and Keeping Your Customers - by Submitted on Jul 13, 2009 from Ray MillerJeff was desperately trying to fix it this time. He knew the risks were incredibly high. If he didn’t handle this situation correctly it would mean the loss of one of his most valuable clients. He knew that he had to resolve this issue once and for all. The problem had happened before and this ...
Views: 1313(3 votes) - Why Customer Focus Differentiates - by Submitted on Jun 04, 2009 from Ray MillerHas this ever happened to you? You're in a hurry. You want to complete your business and the person serving you is preoccupied with something other than serving you. Then when you are served, you might get an insincere apology for the delay followed by the completion of your transaction. If ...
Views: 1439(1 vote) - Customer Focus in a Slow Economy - by Submitted on Jun 04, 2009 from Ray MillerI wanted to call this article “Sharpen Your Customer Focus or You Will Lose Customers!” but a few of my colleagues thought this was a bit too blunt. Absolutely true mind you, but blunt. Then I thought why not make the headline a question; “How Many Customers Are You Willing To Lose Today ...
Views: 1361(1 vote)