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Customer Service Articles
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- The SMART Steps to Increase Sales - by Submitted on Mar 03, 2010 from Frank O'TooleLike so many things we learn on all types of training courses to improve our skills, sales is no different. The answer to the old age question of ‘are salespeople born or taught’ in my opinion is obvious. Definitely sales people can be taught. Day in and day out the skills of sales are taught ...
Views: 2499(9 votes) - Customer Loyalty and the Art of War - by Submitted on Feb 13, 2011 from Young KimMy father can’t stop thinking about business. It’s as if he believes that his business would collapse if he stopped crunching the numbers. To my father, there is no such thing as a part time entrepreneur. To my father, a casual relationship to his business doesn’t make sense to him. My father is ...
Views: 707(7 votes) - Customer Service – Top Telephone Tips and Techniques - by Submitted on Jul 30, 2009 from Kate TammemagiCustomer Service Excellence is what every organization, large or small, is aiming to achieve. We are now all highly aware that delivering an excellent experience to all of our customers will play a large part in keeping our Customers coming back. Every telephone call is an opportunity to win or ...
Views: 5448(7 votes) - The Attitude of "Good Enough" - by Submitted on Sep 15, 2009 from Kevin BurnsIf you've been watching TV recently, you will have seen the new commercials for GM. GM is now touting their quality - something the average consumer is certainly not used to seeing GM do. It first surprised me a little that GM decided it was time to start marketing quality over price. This is ...
Views: 3150(4 votes) - Why Customer Focus Training is a Strategic Investment and NOT an Expense - by Submitted on Aug 13, 2009 from Ray MillerIt’s time to set the record straight. Customer Focus Training is NOT an Expense. It is a strategic investment and here’s the proof. Look, I know you have a lot to think about these days. I run a business as well. The pressures of managing your bottom line, worries about the impact of a global ...
Views: 1907(5 votes) - 3 Steps to Help You Find the Right Car Window Tint Installer - by Submitted on Apr 10, 2018 from Ron SpencerTinted windows for cars inst just limited to the movies in the present times where you can opt for it yourself as well. Tinted windows give about the right aesthetics to the car, gives you that privacy that you may need as well as protecting you as well as the interiors from the harmful UV rays ...
Views: 1633(1 vote) - A basic primer for starting a career in the facilities maintenance field - by Submitted on Nov 25, 2009 from Daniel StaudenmaierOk so you’re new to the facilities maintenance field, or hope to be, and you have stumbled across this article and hope that it can help you land that position in the maintenance field. It can if you are brutality honest about your abilities and willingness to learn. You will need to address ...
Views: 1538(1 vote) - ALL YOU NEED TO KNOW ABOUT ASA IN THE CALL CENTERS - by Submitted on Nov 28, 2019 from Surabhi JoshiASA stands for “Average Speed of Answer”. ASA is a call center key performance indicator (KPI) typically referenced by managers while assessing their team’s performance, efficacy and degree of accessibility to their callers. It is a term pertaining to the service industry where it is also ...
Views: 406(1 vote) - Alternative Household Cleaners - by Submitted on Mar 29, 2012 from Ma. Theresa GalanInstead of buying expensive household cleaners, using these common and inexpensive household products can be an effective and frugal way to cut your cleaning expenses. These are my favorite alternate products to have on hand to take care of almost every household cleaning need. 1. Baking Soda ...
Views: 698(1 vote) - Are You Tracking Your Advertising? - by Submitted on Aug 30, 2009 from Mike RoftToo often advertising is perceived as simply getting your company's name & logo in front of the customers' eyes. Once you've put your message out there, how do you know if it brings in the customers? Tracking is one of the essential components of advertising yet, but because of its perceived ...
Views: 909(2 votes) - Auto Pilot Your Customer Service and Marketing Communications - by Submitted on May 19, 2010 from Vernessa TaylorYou might think you can manage requests for your brochure, current flyer, and offline newsletter by simply replying to the emails from your customers and visitors. That might be right if you expect to get only 2-3 requests each week. But can you afford to be wrong? What happens when ...
Views: 1490(1 vote) - Business Tip: Income Goals - by Submitted on Dec 10, 2009 from Barbara PhillipsCome January 1st, most people start thinking about their goals for the coming year. Goals are a big deal however... and I think waiting until the end of December or into January is a bit late to get started. Now is the time to really starting thinking about and writing down your personal and ...
Views: 1057(3 votes) - Customer Experience Management 101 - by Submitted on May 25, 2009 from Tony BodohEveryone has had a similar experience. You arrive at the moment of truth to use a product or service and it fails. Then, as you attempt to resolve the problem, you are faced with seemingly insurmountable barriers. Policies are wielded like sharp swords against you. Procedures are recited until ...
Views: 1178(1 vote) - Customer Focus in a Slow Economy - by Submitted on Jun 04, 2009 from Ray MillerI wanted to call this article “Sharpen Your Customer Focus or You Will Lose Customers!” but a few of my colleagues thought this was a bit too blunt. Absolutely true mind you, but blunt. Then I thought why not make the headline a question; “How Many Customers Are You Willing To Lose Today ...
Views: 1381(1 vote) - Customer Love Affairs - Relationships that Last - by Submitted on May 02, 2012 from Bill LangGoogle, Facebook, iPod… take a look at the fastest growing businesses and brands in the world today and you’ll notice one thing in common – their customers are so in love with their products they’ve become a free sales force. Just like a teenager experiencing love for the first time, these ...
Views: 1349(2 votes) - Customer Retention - Strategic Management of Customer Loyalty - by Submitted on Jul 30, 2009 from Kate TammemagiWe now know that building Customer Loyalty is key to success in any organization. The philosophy was first articulated by Fredreich Reicheld – who studied the relationship between three factors - customer satisfaction, customer loyalty and profits. (Bain & Company) He stated several facts that ...
Views: 1499(1 vote) - CUSTOMER RETENTION: TOP 5 TIPS TO KEEP YOUR CUSTOMERS INTERESTED IN YOU - by Submitted on Nov 30, 2019 from Surabhi JoshiCustomer retention basically means customers of the product or business tend to return to, continue to buy or in some other way not defect to another product or business, or to non-use entirely. Selling organizations fear customer defections and hence try to minimize them by employing effective ...
Views: 320(1 vote) - Customer Service - Building a High Performing Team Culture - by Submitted on Jul 14, 2009 from Kate TammemagiThe power of Team Culture is extremely influential on the performance of our Customer Service Team and the quality of Service we deliver to our Customers. Team Culture is THE most important influencer. In Customer Service, our goal is that each of our Customers will receive high quality ...
Views: 1575(1 vote) - Customer Service - Implementing Customer Service Excellence - by Submitted on Jul 30, 2009 from Kate TammemagiCustomer Service Excellence is what it takes to bring Customers back to our Company and it is excellent Customer Service that will make them want to buy more of our products or services. Implementing Service Excellence involves the whole organisation, from Managers to front-line Teams. This ...
Views: 1631(1 vote) - Customer service best practices; learn to retain a customer - by Submitted on Nov 19, 2012 from Elbert JacquesEvery business in any country is successful only if it has reliable customers. The reliability of customer only depends upon the high-quality product, hosting and services of company. When you talk about services of a company for customers the word customer service originates here. The customer ...
Views: 616(2 votes) - CUSTOMER SERVICE DOESN’T EQUAL ACCESSIBILITY - by Submitted on Jul 29, 2009 from Dirk ZellerFor 30 years we have been taught, as REALTORS® we must be there for our clients. I hear it all the time from Agents across North America; “I want to be there for my clients.” What does ‘be there’ mean? Does ‘be there’ mean we are available 24 hours, 7 days a week for our clients? Does it ...
Views: 1323(1 vote) - Customer Service Training – Improving Skills in Call Centres - by Submitted on Aug 27, 2009 from Kate TammemagiWorking at building and improving Customer service skills and techniques is vital in any Call Centre. It is so easy for bad attitudes to creep in and these can quickly affect how the Customer Service agent performs with your Customer. It is relatively easy to run short, motivational Customer ...
Views: 2407(2 votes) - Devices Used in Call Centers - by Submitted on Mar 13, 2011 from Sonia RoodyCall center agents wouldn’t be effective without their tools. Some agents are only as good as the tools at their disposal, since these devices help them simultaneously accomplish a number of tasks. Multitasking is one skill that all call center agents must possess. Performing several functions ...
Views: 3621(1 vote) - Does Integrity Reside In Your Business? - by Submitted on May 18, 2010 from Cookie Tuminello“Integrity is not a 90 percent thing, not a 95 percent thing; either you have it or you don’t.” - Peter Scotese Opening up the newspaper or turning on the news can be a really scary act these days, which is why I don’t recommend doing either of these activities on a regular basis. It seems as ...
Views: 1144(2 votes) - Don't Discount Your Value - by Submitted on Apr 15, 2011 from Young KimTwyla runs a training business. One of her biggest pet peeves is when potential trainees ask for a discount. But one particular trainee sent her over the edge. The trainee asked if Twyla would be willing to train five people for free if the trainee gave Twyla a free training space. First of ...
Views: 1266(4 votes) - Guide to Find The Cheapest Way to Move Across Country - by Submitted on Oct 04, 2019 from David BrownMoving across the country is rarely a joyous experience, It is even considered as stressful. However, it is obviously necessary (when required) and an unavoidable chore. And when you are moving cross country, then you must probably be searching for the cheapest way to move across country. Here ...
Views: 637(1 vote) - HOW SMALL BUSINESS CAN BENEFIT FROM LIVE CHAT? - by Submitted on Aug 23, 2018 from Surabhi JoshiThese day there are small business which sell their products and services online. For such business live chat is a must as it will enhance and boost their conversion rates, increase their brand awareness and shall also develop customer loyalty and even customer retention. Some of the benefits ...
Views: 374(1 vote) - How to Prevent Your PC from Spyware Attack: A 3-Step Guide - by Submitted on Apr 19, 2011 from Monica KoudstaalSpyware is one among the common and lethal security threats of the computers. This malicious software (malware) can leave your computer dead or steal all the vital information stored on it without even giving you an opportunity to take action in time. You may be demanded ransom to unlock your ...
Views: 712(1 vote) - How to remove color cast from images in Photoshop - by Submitted on Jan 15, 2019 from Andrew PhilipsHow to remove a color cast from images in Photoshop Most of the digital cameras have tried to use a fair portion of color cast neutrally and you get the chance to adjust the white balance. Still, there has a color cast in most of the images we captured. This problem may not be seen every ...
Views: 849(1 vote) - Life-long Learning - by Submitted on Aug 11, 2009 from Melanie Drake"Life-long learning" is a popular trend that continues to offer vast opportunities to all those who recognize its value. It also applies to more than a single segment of your business. For instance, consider its application in a key area such as customer service and satisfaction. Do your ...
Views: 1783(1 vote) - Medical Equipment Finance - An Overview - by Submitted on Jan 05, 2010 from Sanjana SharmaWhether you own your own practice or thinking to start a new, medical equipment finance becomes necessary. A lot of sophistication came into medical equipment. Updation of the equipments is necessary. Most of the people are not able to keep pace with changing technology and the new innovations ...
Views: 950(1 vote) - Multi-Step, Multi-Channel - by Submitted on Oct 27, 2009 from Kathy JiamboiWhen marketing anything in your business it is important to use a multi-step, multi-channel system. It has been reported that your advertising or offer needs to be seen at least eight times before a buying decision is made. I’m sure you can relate to this. You get something in the mail and ...
Views: 1332(3 votes) - Offer Price Incentives For Customers to Help You Lower Costs - by Submitted on Jul 06, 2012 from Donald MitchellWith so much global competition, the customer is more in charge than ever. That doesn't mean that you need to offer services that cost you a fortune: Better designed pricing can be a great help. Let's consider an industrial example. A building materials manufacturer studied its customers in ...
Views: 1527(3 votes) - Online Order Taking Services - by Submitted on Jul 23, 2009 from mark dividAn online order taking services business is meant to help increase a company’s sales. This multibillion dollar business operation seems to have no end in sight. Just about any type of business that sells a product or service must take orders. In the old days people were only able to buy what ...
Views: 1008(1 vote) - Reasons to Hire a Virtual Assistant - by Submitted on Mar 31, 2010 from Neha SharmaTechnology has completely changed the way business was done; and correspondingly, many job profiles which were more ‘official’ some years back have turned into online services now. Personal Assistant is one of the profiles which have been swapped off by their online versions. "Virtual Assistant" ...
Views: 779(3 votes) - Responding is Key to Your Success - by Submitted on Aug 30, 2012 from Jane CranstonIt shouldn't surprise me anymore, but it does. When a potential coaching client contacts me, I often ask two questions, "How did you find me?" and "What made you interested?" Ninety percent of the time, the answer to the first question is "I Googled 'career coach.'" No surprise, I work hard to ...
Views: 1809(2 votes) - Rewards for Mistakes? Are you Sirius? - by Submitted on Dec 08, 2009 from Jan BolickA couple of weeks ago, I raised the question about giving rewards for making mistakes. Some people thought I had gone mad. Too much exposure perhaps, to the dog days of summer. And – remember the invitation I issued at the beginning of the month? The invitation to share your mistakes ...
Views: 1513(2 votes) - Rewards Program and Customer Loyalty - by Submitted on Jun 24, 2009 from Navneet SinghThe word customer loyalty is employed to explain the performance of repeat consumers, in addition to those that recommend good scores, reviews, or testimonials. A few customers do an exacting company a great overhaul by offering positive word of mouth advertising regarding a creation, telling ...
Views: 1327(1 vote) - Seven Signs the Carpet Needs Care - by Submitted on Apr 19, 2011 from Elizabeth KNot sure if your carpet can pass muster? Residents of Dallas might be inclined to procrastination when it comes to having their carpets cleaned but don't delay too long; unsightly stains, unpleasant odors and other areas in need of attention might be the reason for fewer visits by family and ...
Views: 620(1 vote) - Should you Obtain Items using Savings Discounts Services? – Valuable Advices for Joann Fabrics Coupons - by Submitted on Apr 19, 2011 from Tim WillisYou can receive Jo-Ann’s discounts by using several common methods. They can problem two different on the weekly basis flyers in addition to two different treatment catalogs that comprise significant discount rates. The first design can be found in the paper and customarily have offers that have ...
Views: 909(1 vote) - Show Them the Value - by Submitted on May 14, 2009 from Linda HuntThe fees you charge have NOTHING to do with supply and demand, and EVERYTHING to do with VALUE. That's right - the fees that you charge directly correlate to the value you provide to your clients. The key is to show them and keep showing them that value. This keeps current clients happy and ...
Views: 986(1 vote) - Showing Appreciation To Your Clients Without Breaking The Bank - by Submitted on Mar 30, 2010 from Menno SpijkstraWe should accept the fact that our customers and clients want to feel appreciated by us. Yet how many times did we fail to grab that chance to show our appreciation to our various clients and customers? Moreover, how many instances do we apply the excuse of not having the cash to do something ...
Views: 907(4 votes) - Significance of Buying Used cars in Chennai - by Submitted on May 25, 2011 from Meena ShahToday buying used cars is no more the matter of embarrassment and dishonor but it is the smart and mindful decision taken by the individual. Suppose your car buying budget is around Rs 7 lacs and normally the people are planning to go for the new car under the budget of 7 lacs but before taking ...
Views: 1379(1 vote) - Solutions to Auto Shipping International - by Submitted on Dec 17, 2010 from Camille CaraCar Shipping is not a new thing that has formed the part of international freight and cargo movement, but certainly it is an exclusive thing that requires you to think differently. There are many sensitive issues involved in automobile shipping and which are not required when transferring the ...
Views: 640(1 vote) - Strategic Investments Create Strong Value Propositions - by Submitted on May 25, 2009 from Tony BodohI have learned that most executives tend to be “programmed” to follow a particular path of thinking and acting when sales drop in an economic downturn. First they cut prices, thinking that this will stimulate sales because their economics professor told them it would. Then, when sales continue ...
Views: 1579(1 vote) - Striving for Excellence: “What We Do and the People We Touch” - by Submitted on Mar 01, 2021 from Dr Rick GoodmanAs healthcare providers few people understand what we do and the people whose lives we touch including ourselves. If we are striving for excellence as providers our own personal issues become less important and something magical suddenly happens. We find out that we have the ability to change ...
Views: 3060(1 vote) - Take Your Business Back To School - by Submitted on Aug 23, 2009 from Jacki OpfermanIt’s August and that means parents everywhere are beginning the annual back-to-school rituals. Every parent knows (and sometimes dreads) the process. If you have school or college aged children, you’re probably dealing with it right now. Or maybe, yours are “grown and gone”, but you still ...
Views: 878(1 vote) - Telephone Skills – Top Telephone Tips for Professional Offices - by Submitted on Jul 30, 2009 from Kate TammemagiThe impression a telephone caller forms when they first contact your Professional Office can have a direct influence on your success. The busy secretary or receptionist can quickly adopt attitudes and habits on the telephone that are, to say the least, discouraging to your Clients. Here we offer ...
Views: 7344(3 votes) - The Case for Customer Partnerships - by Submitted on May 26, 2009 from Angie ThompsonCustomer partnership. Let`s pull this phrase apart into the individual words: Customer. This can be a person or organization who pays for your products and services. These external Customers are who most of consider when we think about Customers. But Customers can also be the person or group ...
Views: 1271(1 vote)