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Articles from Jan Bolick | Selfgrowth.com
- The Importance of Clearing Blurry Vision - by Submitted on Jan 18, 2010 from Jan BolickNote: This article is for you if you want to be a better manager and/or boost productivity and morale so that you can get 2 goal without quite so many nightmares. ***** Sometimes it’s fun to wander and explore with no schedules and assignments. Then – there are times we must “get ‘er ...
Views: 1254 - Tackle That Pile of Paperwork - by Submitted on Dec 08, 2009 from Jan BolickYou know how you can have a stack of papers piling up on the corner of your desk? You see it there every day. You dread dealing with it. Maybe even try to ignore it, yet when you are on the phone, it distracts you. You can’t help but take a peak. Maybe even pick up a piece of it, thinking ...
Views: 1654(3 votes) - It's Not Our Fault - by Submitted on Dec 08, 2009 from Jan BolickThey were quite clear about it, weren’t they? IT’S NOT OUR FAULT! So — whose fault was it? And – what would you guess about the customer loyalty, productivity and morale ratings at this shop? On a 10 point scale (10 highest), I think most of us would put them at a zero. Let me know if ...
Views: 1196(1 vote) - How to Help Angry Customers - by Submitted on Dec 08, 2009 from Jan BolickEver had to deal with an angry customer? In a workshop I facilitated on the subject of customer retention, a bank manager (let’s call her Betty), shared a story about a customer (let’s call her Ms. Maddy), who came in questioning whether she should continue to deposit money with the bank. ...
Views: 1733(1 vote) - Presto! Project is Done! - by Submitted on Dec 08, 2009 from Jan BolickYou know that big project (or presentation or proposal) that’s due in two weeks? The one you haven’t started yet? I know. I know. You’ve been meaning to do it. But it’s going to take HOURS and there are so many other things to do. You just haven’t had any big chunks of time to devote to ...
Views: 1352(3 votes) - What Customers Want - by Submitted on Dec 08, 2009 from Jan BolickThe results of a Business Class poll asking customers what they appreciate? A smile, good eye contact, good manners, a respectful greeting. a thank you, being called by name, quick service, going beyond expectations. All great things to give to our customers. As much as we wish for ...
Views: 1181(1 vote) - Rewards for Mistakes? Are you Sirius? - by Submitted on Dec 08, 2009 from Jan BolickA couple of weeks ago, I raised the question about giving rewards for making mistakes. Some people thought I had gone mad. Too much exposure perhaps, to the dog days of summer. And – remember the invitation I issued at the beginning of the month? The invitation to share your mistakes ...
Views: 1500(2 votes) - Stop Sending E mails - by Submitted on Dec 08, 2009 from Jan BolickWant to boost productivity and morale? Save time and improve relationships? Stop sending emails. How did we ever survive without it? A real time saver. For some things. For others – a real time zapper. Just imagine….or maybe you don’t even have to imagine…it happens to many people every ...
Views: 1269(5 votes) - Are You Losing Your Marbles? - by Submitted on Oct 14, 2009 from Jan BolickMy friend and former colleague (UD 1996), Brooke Packard Blanchard, sent me this story. We don’t know the author. If you do, please let me know. I would love to give him or her the proper credit. The story may make you sad at first. But put the wise words to work and it will serve to boost ...
Views: 2568(3 votes) - You? A Bottleneck? - by Submitted on Oct 14, 2009 from Jan BolickThis is a true story – heard every day – from all walks of life. The names have been changed to protect the innocent and guilty. Jane could be a co- worker, student, direct report, family member – actually anyone in your life. In this version – she is a customer service rep trying to keep ...
Views: 1440(3 votes) - We Have To Stop Meeting Like This - by Submitted on Dec 08, 2009 from Jan BolickEver leave a meeting and wonder why you met? Ever have a meeting and after much discussion, decide on a plan but then – nothing ever happens? Here are three questions can lead the leader to conducting more efficient, more effective and maybe even fewer meetings. Questions to ask and ...
Views: 1683(3 votes) - Meetings, Meetings Everywhere - by Submitted on Dec 08, 2009 from Jan BolickMeetings meetings everywhere! Great way to communicate. Great tool for propelling the way to goal. A great investment of time or a huge ZAP of it – and energy too. It’s a good idea to do a quick meeting review every now and then. Just to be sure that your team isn’t over-using this ...
Views: 1269(3 votes) - Want More Customers? Are There Holes in Your Bucket? - by Submitted on Dec 08, 2009 from Jan BolickIf you want more customers, you’re probably spending lots of resources on sales and marketing. That’s good. But before you do too much more of that – pay attention to what experts say – that it costs 5 to 10 times more to get a new customer than it does to keep an old one. An important reminder ...
Views: 1273(3 votes) - Why Won't They Take Responsibility? - by Submitted on Sep 20, 2009 from Jan BolickA few years ago, Mick Mixon was our guest during a Business Class interview. At the time, he was color commentator for football and basketball games for the University of North Carolina. Now he is the Voice of the Carolina Panthers. It was close to Father’s Day and so we talked about lessons ...
Views: 1726(4 votes) - Crossing Bridges Between You and Your Goal - by Submitted on Sep 20, 2009 from Jan BolickAll kinds of things can stand between us and the accomplishment of our goals. We have little control - actually no control - over these obstacles. All we can control is how we deal with them. Here’s a story (I was told it’s true) about a creative approach to dealing with an obstacle - an ...
Views: 1503(4 votes) - Increase Productivity on a Dime - by Submitted on Aug 26, 2009 from Jan BolickProductivity and morale - so important these days. But we get set in our ways. So when someone tries to change things (hence, us) in the name of greater productivity, we often dig in our heels, drag our heels, mope around and/or engage in catty water cooler conversations. So a bit of ...
Views: 1327(3 votes) - Ending March Madness - by Submitted on Dec 08, 2009 from Jan BolickIt’s amazing the difference a little four letter word can make. The right four letter word. Larry had a situation to tackle. We brainstormed all the possible approaches, weighed the pros and cons, reviewed a cost/benefit analysis and then Larry chose his path. Next he made an action plan and ...
Views: 1396(3 votes)