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Articles from Surabhi Joshi | Selfgrowth.com
- All you need to know about sales promotion - by Submitted on Mar 20, 2020 from Surabhi Joshi“Sales promotion” refers to those marketing activities that stimulate consumer shows and expositions. It may be further defined as a vital bridge or a connecting link between personal selling and advertising. Sales promotion Sales promotion In most cases, sales promotions come in the form ...
Views: 429 - Why You Should Have Live Chat For Your Business? - by Submitted on Mar 13, 2020 from Surabhi JoshiLive chat provides the ultimate and exceptional support for the visitors at your website. It is there to provide instant replies to all the concerns and queries of your visitors and customers. Despite giving the ultimate customer support, there are other perks also, to enjoy with live ...
Views: 390 - Live Chat – Improved Customer Service And Loyalty - by Submitted on Mar 12, 2020 from Surabhi JoshiYou really do not need a master’s degree in marketing to realize the impact of quality customer service and its essence to the long-term success of your business. In fact your existing customers are to become your most vocal advocates and also help to grow your customer base on the behalf of ...
Views: 387 - Live Chat Saves Billions! - by Submitted on Mar 11, 2020 from Surabhi JoshiAdding live chat at your website is a real blessing for your business and you can say that it is not only useful in the times of financial crisis, but there are many other benefits which are apparent in a bigger form at difficult moments like budget cutbacks and financial severity. Live chat ...
Views: 360 - The Importance Of Live Chat - by Submitted on Mar 09, 2020 from Surabhi JoshiThe consumer expectations have reached new heights. Getting phone and email support have become the default standards for most of the companies. If you want your business to stand out among the competitors, you need to give something extra to your clients. And that extra does not lies in the ...
Views: 391 - The Advantages Of Having A Live Chat Service - by Submitted on Mar 07, 2020 from Surabhi JoshiWhen you are planning for giving your customer the best service possible, then you should be sure that you are providing them with the best services that are going to improve their experience at your site. The ultimate way to make your customers happy and willing to do business with you again is ...
Views: 406 - Live Chat Increases Sales - by Submitted on Mar 06, 2020 from Surabhi JoshiLive chat at your website, is for sure to increase sales. Communicating with your customers at the key drop of points can prevent your customers from quitting the shopping cart. The fact is that with live chat you are able to give time relevant help and this is adored by the customers. There ...
Views: 385 - Live Chat : Increase Brand Awareness And Sales - by Submitted on Mar 05, 2020 from Surabhi JoshiLive chat is an immensely effective marketing solution for encouraging sales. It is of great help to promote your business and products. Live chat also improves brand recognition and boosts customer loyalty. With live chat and other statistics tools, you can gather the details of your website ...
Views: 380 - Key Benefits Of Live Chat For Businesses - by Submitted on Mar 04, 2020 from Surabhi JoshiLive chat at your website provides immediate responses for all your customers queries and concerns by a live person and that also in real time. Despite exceptional customer service there are many other benefits which are also provided by live chat. Live chat is cost effective Times have ...
Views: 355 - Live Chat – Lead Generation - by Submitted on Mar 03, 2020 from Surabhi JoshiLive chat provides many benefits and it does improves the site performance. It does provides excellent customer support, addressing to customer needs in real time. It also provides : increase conversions, customer service and lead generation. Here we shall discuss how live chat can be used to ...
Views: 396 - Live Chat – Improved Customer Service And Loyalty - by Submitted on Feb 29, 2020 from Surabhi JoshiLive chat is effective for many reasons. Live chat provides your clients and your potential customers with immediate access to your support staff and sales team (vice versa). With live chat your team is equipped with many more opportunities to convert these visitors into paying clients or ...
Views: 404 - Live Chat Can Encourage Buyer Confidence - by Submitted on Feb 28, 2020 from Surabhi JoshiLive chat is there at your website to make all the relevant information available to you which can help you to make a solid buying decision. Live chat can make a difference between the journey from the important button “Place Order” button or simply abandoning the cart. With the right live ...
Views: 391 - Provide A Worthwhile Experience To Your Customers With Live Chat - by Submitted on Feb 27, 2020 from Surabhi JoshiHave you ever thought what does a worthwhile and a memorable experience look between a business and a client? It is the type of experience where the business looks to the needs of the current and as well as the potentials customers before and even after they have made a purchase. With live ...
Views: 355 - How Does Live Chat Helps Your Online Business? - by Submitted on Feb 26, 2020 from Surabhi JoshiHaving an online business requires an effective and round the clock customer support. Since the majority of the customers are preferring customized products it becomes essential to offer them with suggestions and get their concerns addressed in real time. Getting live chat added to your website ...
Views: 380 - Decrease shopping cart abandonment using chat invitations - by Submitted on Feb 25, 2020 from Surabhi JoshiThere is a great sales platform established by you. You have got all your fabulous products and services beautifully displayed that provokes the customer’s passion and interests. The platform is also performing as you thought, except for one concern, that you are losing your customers as a ...
Views: 322 - Live Chat Saves Time! - by Submitted on Feb 24, 2020 from Surabhi JoshiIf you are an on line retailer or simply a customer service provider, you might be aware of the numerous benefits live chat has to offer. It includes real time assistance and reduced operational costs too! Live chat is very simple to get in function. It is easy an simple, you just need to ...
Views: 378 - Live Chat : A New Way For Customer Interaction! - by Submitted on Feb 22, 2020 from Surabhi JoshiToday live chat is becoming the most popular customer support tool for many type of businesses. It hardly matters whether the business uses live chat to support the visitors or to resolve the concerns of your visitors and potential customers, it can and it does, increase both sales and ...
Views: 386 - Live Chat – The Exceptional Customer Service! - by Submitted on Feb 21, 2020 from Surabhi JoshiLive chat is all equipped with the amazing capability to provide exceptional customer service. The customers also report high level of satisfaction with live chat as compared to other customer support channels. It is a fact that happier customers are a lot more benefit to your business. It means ...
Views: 409 - Live Chat For Customer Service - by Submitted on Feb 20, 2020 from Surabhi JoshiBusinesses are engaging more and more customers through online channels. Hence they also require to fully support their online customers experience and also provide them with quality online support. Live chat is proving to be a great tool for online customer support in addition to phone, email, ...
Views: 523 - 4 Of The Latest And Best Trends In Customer Service Today - by Submitted on Feb 19, 2020 from Surabhi JoshiThe trends in customer service are updated every now and then. And the businesses try and keep up with every new advancement in customer support so as to keep their customers happy. Customer service has undoubtedly become complex due to the ever-increasing expectations of the customers ...
Views: 482 - Top 5 Lead Generation Software To Benefit Your Business - by Submitted on Feb 18, 2020 from Surabhi JoshiThese days businesses do not prefer cold calling much as there are a number of better options available for connecting with prospects. Lead generation is one of them. In the simplest form, lead generation refers to the act of gathering valuable personal information from a prospect in exchange ...
Views: 376 - Online Shopping: 4 Reasons Customers Are Totally In Love With It - by Submitted on Feb 17, 2020 from Surabhi JoshiBusy life or shortage of time or just a slothful mood, there are countless reasons for people avoiding purchasing offline these days. With just about everything being available online and a few clicks away, customers today, prefer online shopping. E-commerce has gained immense popularity over a ...
Views: 386 - LIVE CHAT: THE MOST VALUABLE ASSET FOR YOUR BUSINESS - by Submitted on Feb 14, 2020 from Surabhi JoshiLive chat is no longer limited to the fully fledged businesses. Understanding the importance and monitoring the credibility has made even the small enterprises understand the benefits of live chat. So in today’s digital and online market if you want to compete, you have to have that extra ...
Views: 444 - CUSTOMER RETENTION: PROVEN STRATEGIES TO GROW A LOYAL CUSTOMER BASE - by Submitted on Feb 07, 2020 from Surabhi JoshiBusinesses that are aware of the power of customer retention, leverage it and make efforts to keep their customers satisfied. As a matter of fact, word of mouth is the strongest marketing tool these days and the main source of WOM marketing are your present customers. When your customers are ...
Views: 396 - OMNICHANNEL CUSTOMER SERVICE AND IT’S SIGNIFICANCE IN THE MODERN ERA - by Submitted on Feb 06, 2020 from Surabhi JoshiOmnichannel customer service is an expansion of the multi-channel approach to sales. It is basically meant to provide a seamless shopping experience to the customers irrespective of the shopping method (online or offline). It is a powerful medium for enhancing the customer experience, boosting ...
Views: 360 - CUSTOMER SERVICE: HERE’S HOW YOU CAN ENHANCE IT USING TEXT MESSAGES - by Submitted on Feb 05, 2020 from Surabhi JoshiAs a matter of fact, SMS service is the most preferred channel for businesses as it is affordable, convenient and efficacious. It is capable of delivering fast service and provides high customer satisfaction rates. It acts as a real-time savior for the support agents at any company. When used ...
Views: 409 - CUSTOMER LOYALTY PROGRAM: TOP 6 TIPS TO MAKE IT A HUGE SUCCESS - by Submitted on Feb 04, 2020 from Surabhi JoshiA customer loyalty program is all about employing strategies for customer appreciation, encouragement so as to accomplish customer retention. It may vary from an advanced access to new products to free merchandise. Companies leverage loyalty program to strengthen their relationships with their ...
Views: 392 - THAT’S HOW CHATBOTS CAN HELP YOUR BUSINESS SUCCEED - by Submitted on Feb 03, 2020 from Surabhi JoshiChatbots, also known as bots or chatterbots are computer programs that conduct conversations via auditory or textual methods. Usage of this form of artificial intelligence in the business processes provides vast opportunities for a business to grow. Have a look at the benefits it can provide to ...
Views: 420 - HERE’S WHY YOU NEED TO INVEST IN MARKETING AUTOMATION - by Submitted on Feb 01, 2020 from Surabhi JoshiIn this competitive era, businesses do not have even a single second to waste. So, they find ways to reduce the wastage of time and increase productivity. Marketing automation is one such technology that helps with the same. As the name suggests, marketing automation is all about transforming ...
Views: 451 - 5 PROVEN STRATEGIES TO BOOST BRAND ADVOCACY FOR YOUR BUSINESS - by Submitted on Jan 31, 2020 from Surabhi JoshiBrand advocacy is all about your brand lovers introducing your products and services to new customers efficaciously acquiring new customers and boosting your sales. Working towards brand advocacy can actually cut out on a business’s marketing expenses and still boost revenues like never before. ...
Views: 390 - 4 REASONS YOUR BUSINESS SHOULD USE BRAND ADVOCACY - by Submitted on Jan 30, 2020 from Surabhi JoshiBrand advocacy is all about your business lovers introducing you to new customers, efficaciously driving new revenue and business intelligence. It further helps cut down on marketing expenses as well. It can benefit a business in a number of ways. Read on to know what such this advocacy can do ...
Views: 432 - HOW RELATIONSHIP MARKETING BENEFITS YOUR BUSINESS - by Submitted on Jan 29, 2020 from Surabhi JoshiRelationship marketing is a form of marketing that emphasizes customer retention and satisfaction, rather than a focus on sales transactions. It is an arrangement where both the buyer and seller have an interest in providing a more satisfying exchange. Using this process, businesses aim at ...
Views: 436 - 4 COMMON TYPES OF CUSTOMERS FOUND AT A SUPPORT CENTER - by Submitted on Jan 27, 2020 from Surabhi JoshiWorking at a customer support center is quite a tedious task. As a support agent, you have to deal with a variety of customers. You are supposed to handle customer inquiries as politely as possible, irrespective of your mood. Read on to know the various types of customers encountered at a ...
Views: 377 - HOW TO MAKE YOUR CUSTOMER SUPPORT AGENTS MORE PRODUCTIVE? - by Submitted on Jan 24, 2020 from Surabhi JoshiCustomer support agents form the backbone of the customer service that you provide to your customers, so, it’s imperative that you prepare them in the most appropriate manner. Here are the best tips to make your support agents more productive and yield the best results through your customer ...
Views: 387 - THE SIGNIFICANCE OF A QUALITY CUSTOMER SERVICE FOR THE BUSINESSES - by Submitted on Jan 23, 2020 from Surabhi JoshiThe quality of customer service you provide plays a vital role in deciding whether your business will be a hit or a miss. You may have the best of products but they are of no use if you cannot convince people to buy them. Your business is bound to fail if you are unable to meet the expectations ...
Views: 359 - TOP 5 FACTORS RESPONSIBLE FOR HIGH CUSTOMER FRUSTRATION LEVELS - by Submitted on Jan 22, 2020 from Surabhi JoshiCustomer frustration exists in every business. It may be due to an unresolved query or due to the hassle caused by the company during the return or exchange of a product. There are a lot of reasons that cause customer frustration. Here’s a list of the top five reasons responsible for the ...
Views: 391 - THE LESSER KNOWN USES OF CUSTOMER RELATIONSHIP MANAGEMENT SOFTWARE - by Submitted on Jan 21, 2020 from Surabhi JoshiCRM is very well known to help businesses manage processes such as lead tracking, customer support, customer data management, automating sales, simplifying sales processes and a lot more. This is not it, there’s a lot more to customer relationship management. CRM software help businesses in a ...
Views: 410 - 4 OF THE BEST GAMIFICATION SOFTWARE FOR YOUR BUSINESS - by Submitted on Jan 20, 2020 from Surabhi Joshi‘Gamification software’ refers to any tool or platform used for applying game mechanics to non-game contexts so as to increase engagement and successful end-results. In the case of businesses, these platforms are mostly used for customer loyalty, employee engagement, and performance management. ...
Views: 365 - THAT’S HOW GAMIFICATION BENEFITS YOUR BUSINESS IN THE LONG RUN - by Submitted on Jan 18, 2020 from Surabhi JoshiGamification is all about using game design elements in non-game contexts so as to improve user engagement, productivity, ease of use, the usefulness of systems, physical exercise and a lot more. This powerful concept, when used for businesses, provides a number of benefits. Read on to know how ...
Views: 347 - HOW TO WRITE AN EFFECTIVE CUSTOMER SERVICE EMAIL - by Submitted on Jan 17, 2020 from Surabhi JoshiMost of your customers still prefer dropping an email to get in touch with you due to the ease of using this medium of communication. You can leverage this medium to boost the customer service and hence the customer satisfaction level and hence inflate your business’s profits. Read on to know ...
Views: 385 - PROVIDING AN EXCEPTIONAL CUSTOMER SUPPORT THROUGH SOCIAL MEDIA - by Submitted on Jan 16, 2020 from Surabhi JoshiCustomer expectations are increasing with each passing year. This calls for the creation of a seamless experience that spans the showroom floor to the social media platforms. This can be done by providing exceptional customer support through multiple channels including social media. Let’s have a ...
Views: 374 - 4 ESSENTIAL ELEMENTS THAT YOUR LIVE CHAT SOFTWARE SHOULD HAVE - by Submitted on Jan 15, 2020 from Surabhi JoshiLive chat has emerged out as a highly efficacious solution to customers’ problems. Businesses who recognize the power of this amazing feature leverage it to stand out from the competition, increase customer satisfaction, and boost their revenue growth. Apart from all this, a live chat software ...
Views: 408 - TOP 5 EMAIL MARKETING SOFTWARE FOR YOUR BUSINESS - by Submitted on Jan 14, 2020 from Surabhi JoshiIn our previous article, we made you familiar with the benefits of email marketing. Now, let’s have a look at the best email marketing services available, so as to help you choose the right one for your business: MailChimp: This is a powerful email marketing tool that integrates with ...
Views: 391 - EMAIL MARKETING: TOP 5 REASONS WHY YOU SHOULD CONSIDER INVESTING IN IT - by Submitted on Jan 10, 2020 from Surabhi JoshiEmail marketing is undoubtedly a powerful and highly efficacious medium for growing your business. It is far more beneficial than other, more traditional forms of marketing. Here are the top 5 reasons to convince you to invest your time and resources to develop an email marketing ...
Views: 362 - INCREDIBLE TIPS TO BOOST YOUR EMAIL MARKETING CONVERSIONS LIKE NEVER BEFORE - by Submitted on Jan 09, 2020 from Surabhi JoshiThese days, most of the businesses see email marketing as a vital marketing tool. If practiced correctly it can help increase conversion rates. It can further benefit a customer unbelievably. Here are a few tips to make the most out of your email marketing campaigns: Make use of customer ...
Views: 346 - BEST STRATEGIES TO USE TWITTER FOR GROWING YOUR BUSINESS - by Submitted on Jan 07, 2020 from Surabhi JoshiTwitter provides immense opportunities for business growth. You can leverage this power and highly loved social media platform to grow your business like never before. Here are the best of all strategies that can help you make the most out of it: Use appropriate hashtags related to your ...
Views: 372 - DELIGHT YOUR CUSTOMERS WITH A HIGHLY EFFICIENT AUTOMATED SERVICE - by Submitted on Jan 06, 2020 from Surabhi JoshiEvery business strives to provide an exceptional service to its customers. Organizations today, go above and beyond and come up with the best solutions so as to boost customer satisfaction levels. Customer service automation is also one of those solutions. When used appropriately, an ...
Views: 373 - HOW AN EFFECTIVE AUTOMATED CUSTOMER SERVICE BENEFITS YOUR ORGANIZATION - by Submitted on Jan 04, 2020 from Surabhi JoshiAn automated customer service refers to any customer engagement occurring through automated means, without the assistance of live agents. If carried out appropriately, it can be an efficacious means of customer engagement as it would save time and money for your business and consumers alike. ...
Views: 419 - USEFUL TIPS TO HELP YOU MAINTAIN A POSITIVE ATTITUDE IN CUSTOMER SERVICE - by Submitted on Jan 03, 2020 from Surabhi JoshiThe customer service agents have to deal with a variety of customers each day. Obviously, not all of them talk nicely, hence, making the job a stressful one. This causes exhaustion, anxiety, lack of motivation, uncertainty, and frustration in the agents. This may further lead to other ...
Views: 340 - LET YOUR CUSTOMER SUPPORT AGENTS KNOW THEY’RE REALLY APPRECIATED - by Submitted on Jan 02, 2020 from Surabhi Joshi“Salary” is enough for a person to work at a company. But no one would want to work at a company where their efforts go unnoticed, and they could be replaced in an instant. What makes them stick around and stay loyal to a company is the work environment provided to them. They would love to ...
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