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A few days before a play or musical opens, the entire cast and crew conduct a dress rehearsal. They do a complete run-through of the script on stage, dressed in their costumes, with the full scenery and lighting in place and the pit orchestra playing. The purpose of the dress rehearsal is to ... Views: 2671
One of the most common mistakes that speakers make is to go over their time limit. However, sometimes a speaker makes the opposite mistake, by not speaking long enough. A colleague recently sent me the following email describing her experience with a speaker who spoke too little.
"Hi, ... Views: 1425
Your voice has the ability to convey an incredible range of meaning and emotion when you present. It's an important part of your non-verbal communications, or body language, and can help you can communicate your message clearly and effectively to your audience.
Avoid these five common ... Views: 2912
What should I do with my hands when I'm presenting?" is a common question that I hear when I'm teaching public speaking. Your hands form an important part of your non-verbal communication, or body language, and can help you convey confidence and communicate more effectively to your audience. ... Views: 3573
Why Do Leaders Seek Mediocrity?
By John Grubbs
While conducting research for my upcoming book...
“Idiots Love Mediocrity”, I have discovered some powerful reasons that explain why leaders seek mediocrity rather than excellence for the organizations they serve. Surprisingly, the ... Views: 2193
SolidWorks is a 3D mechanical CAD (computer-aided design) program that runs on Microsoft Windows. SolidWorks is currently used by over 3.4 million engineers and designers at more than 100,000 companies worldwide. Design engineers at these companies need to be trained in using SolidWorks, and ... Views: 2087
Corporate Wellness Program: Fitness Boot Camp Saves Money and Increases Productivity
By Lt. Col. Bob Weinstein, USAR-Ret.
Make fitness boot camp a part of your corporate culture and you will build strong teams, increase productivity and change the lives of your employees. Successfully ... Views: 1985
This is about a conversation that I had with several of my clients - parents who bring their children to me for self defense training - about several catastrophic workplace violence attacks that occurred practically back-to-back. I'm sharing this story because it demonstrates what I call, ... Views: 1453
Let's face it, the economy has us all concerned. My human resource friends tell me their company's decisions to lay off and downsize their workforce while trying to retain the best people is nothing short of pulling a rabbit out of one's hat! It's a pretty daunting task to assure one person that ... Views: 1070
Self confidence is a positive emotion which allows people to function at their best in difficult circumstances. Self confidence is allied to define goals, sound plans and accurate knowledge. All of which may be combined inside your brain to create an irresistible force.
A lack of self ... Views: 1628
Emails, Emails, Emails, how did we survive without them?
More and more on Time Management Training Courses we hear of the amount of time people are spending or wasting on emails every day. From a time management point of view the question has to be ‘are you managing your emails or are your ... Views: 1273
Presentation skills play an important role in business today and if you use some of the key 7 skills taught on presentation skills training courses there is no doubt that you can develop the skills necessary to carry out effective presentation
So what are these 7 skills and tips necessary to ... Views: 2206
An office environment can be intense. It might be pressure from workload, tension with office relationships, stressful problems that are difficult to solve or the ever-increasing demands from Management. Good teamwork at the office will put all these negatives into a completely different light. ... Views: 2559
There are many categories of companies which are classified on the following basis discussed below.
1.) On the Basis of Liability
A.) Limited by Shares: Is the one where the liability of members is limited to the face value of shares that the members have in the Company.
B.) Limited by ... Views: 1352
As the global economy has changed over the past 12 months or so, more and more people are turning to Sales training courses to help them secure more sales. Never have we seen such a change in the world, people who had money burning holes in their pockets 12 months ago no longer have the same ... Views: 1210
Like so many things we learn on all types of training courses to improve our skills, sales is no different. The answer to the old age question of ‘are salespeople born or taught’ in my opinion is obvious. Definitely sales people can be taught.
Day in and day out the skills of sales are taught ... Views: 2475
A question that is often asked on sales training courses is ‘how should I dress?’ I think this is a vitally important question. You see a prospect will subconsciously have a perception of you built up in their mind in the first 30 seconds to 1 minute of a sales call.
The old saying you only ... Views: 1736
People often ask me, how can I increase my sales? Will sales training help me? How can I hit my target every month etc. Well the obvious answer to the question of sales training is yes it will help depending on the quality of the sales training course you attend.
One caveat to the above is ... Views: 1112
What is a system?
A system is comprised of many processes. These processes have ins and outs. Processes have starts and stops. They can be mature, or developing. Some of them work smooth and some have multiple broken links. It can be helpful to look upon management work as running a complex ... Views: 1568
You have one chance to make a first impression and in this business, networking is your key to success. I talk a lot about having teams of professionals who are ready to help you accomplish your goals. I also talk about making sure that your deal pipeline is full. None of this can happen ... Views: 1346
I have been on both sides of discussing the value of professional development. As a member of our local school board this issue often arises due to a question of cost. Is it worth it or is it really needed for our teachers and administrators? As an employee and as a school board member I have ... Views: 1151
You have butterflies, you are twitching, you are shaking, your knees are going to cave in, you know that since you were born your brain has started working but once you stand on that podium your brain is going to freeze, you’re up next. How are you going to present confidently and stylishly? ... Views: 1110
We are often asked does Assertiveness Training Courses also help me to become assertive in my private life as well as at work. The answer is yes, just imagine the following: You have just bought a new shirt, you bring it home but you decide you do not like it, but there is a problem you can not ... Views: 1380
You may be thinking that your business is just too small for BIG Project Management techniques, but that is simply not the case. Don’t let all of the fancy terms like Network diagram, Gantt chart, and Work Breakdown Structure scare you. And don’t worry if you don’t know how to use Microsoft ... Views: 1194
Creating value together for Shareholders and stakeholders is becoming a mandatory must-do thing nowadays, by shareholders we just do not mean CEOs or the Board of Directors of an organization, it has to do also with the employees and customers. These two stake and shareholders value creation ... Views: 3913
If you are looking to regain some free time with your family and increase your business, you need to get quality help. Cultivating a quality assistant or team of assistants is crucial to long-term balance and growth in real estate. There will always be a limit to the amount of business you can ... Views: 1658
SEEKING SPIRITUAL FULFILLMENT ONLINE
The marriage of Spiritual Consciousness and the Internet's world-wide web technology was consummated in a very public ceremony on a Monday night in March 2008, when more than 500,000 people gathered around their computers and simultaneously logged on to a ... Views: 1923
Building a high performing Team is a key part of the role of a Manager. ‘High performing’ comes from two distinct elements, high performing individual Team members, and a Team that is moving towards the stage of High Performance. An effective Manager is working one to one to improve individual ... Views: 1725
Conducting a good strategic planning session is critical to the success of a solid strategic plan; one that includes specific and measurable goals and objectives, providing a clear direction for the organization. To ensure that the actual planning retreat is as productive as it can be, ground ... Views: 8688
Every nonprofit organization should conduct strategic planning on a regular basis, as strategic plans outline what action steps the organization will take in the future to sustain and grow their operation, while adhering to their mission. Many organizations focus attention on conducting the ... Views: 3605
What is happiness?
In many ways happiness is very subjective and judged differently by each person. My observation is that people are most happy when they feel in control of their life. Much of one’s life occurs at work thus happiness at work is an important factor to consider. Many factors ... Views: 2660
The last year has been like a tsunami for the global economy. Who would have thought ten years ago that GM would be facing bankruptcy, or IBM would stop making PCs? Without question, today's global economy and rapid pace of change are creating many challenges that organizations must rise to. ... Views: 1250
I don't know which is worse - losing your job or being the one who has to make the cuts. Yes, I know there are still some heartless execs out there slashing jobs while taking huge bonuses and sleeping soundly in custom sheets.
But there are also millions of business owners lying awake at ... Views: 1074
There's a plethora of great seminars out there. How do you decide if you should sign-up? Here's 5 ways to help you make the best decision.
Maybe you're like me and you get tons of offers for amazing seminars, workshops and other cool learning opportunities. Wouldn’t it be nice to spend the ... Views: 1462
Hi there everyone!!
Why is it important to distinguish the categories of public speaking? At one point or another, we’ll find ourselves present in all three of these possible situations. If we’ve ever thought, “this is so boring,” or “teach me something new,” or “I don’t feel like ... Views: 2483
Team Meetings are an opportunity for a Team Leader, and, when used effectively, they are the Leader’s main process for building their high performing Team. However, very few Team Leaders can get the full potential from their Team Meetings. This is largely because of their own experience of ... Views: 3063
The concept of Team is vital to success in Business, and Team Building is part of every Manager’s role. By building high performing Teams, an organisation can harness the power of many individuals to achieve even greater heights. A good Team has benefits both for the Company, and for the ... Views: 1324
Should we consider a facilitated Team Building workshop? This is a thought that often comes up in an Organisation. It is usually driven by very definite issues that have arisen concerning the Team, such as performance issues, attitudes, relationships and so on. A Team Building Workshop may well ... Views: 22458
Success in the role of the Team Leader, at any level, is measured by the performance the Team. The effective Team Leader knows that developing a high performing Team involves many Leadership skills, people management competencies and effective use of Leadership processes. There are some ... Views: 5895
In Customer Service, we get stressed callers from time to time. Stressed callers are Customers who have the potential to become irate. Poor Customer Service skills will actually make them become irate. The skilled, high performing Customer Service agent will defuse the situation, and will ... Views: 2282
The purpose of any business organization goes beyond financial value creation for its stakeholders. When it comes to corporate ethics and social responsibility, companies all over the world are expected to demonstrate good work towards the society and the environment. It is their duty to operate ... Views: 1314
We often hear that it is important for any Customer Service person to have the RIGHT attitude. It is important that Customer Service agents do not have a BAD attitude to the Company, the Customer or, indeed, to their role. Identifying a bad attitude in someone is easy; we see it all the time. ... Views: 6558
If you run an office with a small (or large) support staff, you appreciate the value of good employee training. New employees may frequently ask questions, interrupting you or experienced coworkers, or worse yet they may waste time trying to figure out how to complete crucial tasks on their own. ... Views: 1875
Individual department or functional managers need to embrace ownership and responsibility for success and accomplishing defined strategic initiatives. However, to maximize the effectiveness of the organization, managers must be able to work with one another to achieve common goals.
To be ... Views: 7507
Working at building and improving Customer service skills and techniques is vital in any Call Centre. It is so easy for bad attitudes to creep in and these can quickly affect how the Customer Service agent performs with your Customer. It is relatively easy to run short, motivational Customer ... Views: 2363
Recently, the Blackberry system went down for around 12 hours. That meant that every Blackberry user could not access their email for 12 whole hours, causing chaos, frustration, and withdrawal-itis.
This lack of connection created such an uproar that the New York Times devoted precious space ... Views: 1367
It’s time to set the record straight. Customer Focus Training is NOT an Expense. It is a strategic investment and here’s the proof.
Look, I know you have a lot to think about these days. I run a business as well. The pressures of managing your bottom line, worries about the impact of a global ... Views: 1874
One of the most important People Management tools is the regular one-to-one performance discussion. As with most things in life, being effective at performance One-to-ones requires planning, structuring and building effective habits. This article provides a concise ‘how to’ guide to holding ... Views: 5847
Step One: Envision exactly what would be just perfect for you!
Many people stop on this first step by their negativity. But no one is going to do this except you. Take some time and create a picture in your mind of the work which would be just perfect for you. Is it working in the health ... Views: 1465
A poorly performing Customer Service Representative isn’t just falling below par; they may be actively sending your Customers or Prospects off to the opposition. A whole Team of Customer Service Representatives who is performing badly can be a threat to your survival! And yet a Team can go off ... Views: 2261