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- Eleven Steps to FINALLY Loving Your Work After Forty - by Submitted on Aug 07, 2009 from Craig NathansonStep One: Envision exactly what would be just perfect for you! Many people stop on this first step by their negativity. But no one is going to do this except you. Take some time and create a picture in your mind of the work which would be just perfect for you. Is it working in the health ...
Views: 1496 - Customer Service - Motivating the Customer Service Team - by Submitted on Aug 17, 2009 from Kate TammemagiA poorly performing Customer Service Representative isn’t just falling below par; they may be actively sending your Customers or Prospects off to the opposition. A whole Team of Customer Service Representatives who is performing badly can be a threat to your survival! And yet a Team can go off ...
Views: 2287 - Leadership - The Essential Competencies of the Effective Leader - by Submitted on Aug 17, 2009 from Kate TammemagiThe Effective Leader works at building up and maintaining a series of Leadership Competencies which they use to do their job. By ‘competencies’ we do not mean ‘natural’ attributes, personality styles or skills. Competency is something, either natural or learnt, which is practiced and used ...
Views: 3461(4 votes) - Customer Service - Implementing Customer Service Excellence - by Submitted on Jul 30, 2009 from Kate TammemagiCustomer Service Excellence is what it takes to bring Customers back to our Company and it is excellent Customer Service that will make them want to buy more of our products or services. Implementing Service Excellence involves the whole organisation, from Managers to front-line Teams. This ...
Views: 1631(1 vote) - People Management Training – Effective Tips on Managing People - by Submitted on Jul 20, 2009 from Kate TammemagiThere are a few basic principles in Managing People which Supervisors or Managers at any level should follow. These basic principles ensure that your reports are focussed on achieving their goals and objectives, and have the motivation to achieve success. Here we outline the key tips to ...
Views: 4884(1 vote) - Customer Service Training – How to Handle Escalated Calls - by Submitted on Jul 14, 2009 from Kate TammemagiHandling an Escalated call is one of the most challenging situations in Customer Care and is one that most people wish they would never have to deal with. However, it is important both to the Company and to the Customer that the escalated call is handled well, and that the issue is resolved. ...
Views: 12730(2 votes) - Supervisor Training – First Steps in People Management - by Submitted on Aug 08, 2009 from Kate TammemagiThe first key to being a successful Supervisor involves getting a good appreciation of the concept of ‘People Management’. Successful Leadership involves both elements of this term, that is ‘people’ and ‘management’. This article provides the first steps in People Management, putting in the ...
Views: 2568 - Telephone Skills – Top Telephone Tips for Professional Offices - by Submitted on Jul 30, 2009 from Kate TammemagiThe impression a telephone caller forms when they first contact your Professional Office can have a direct influence on your success. The busy secretary or receptionist can quickly adopt attitudes and habits on the telephone that are, to say the least, discouraging to your Clients. Here we offer ...
Views: 7344(3 votes) - Supervisor Training – The Jump from Team Member to Supervisor - by Submitted on Jul 07, 2009 from Kate TammemagiThe jump from Team Member to Supervisor is a huge one for most people. One day you are a member of the Team, good at what you do and confident in your position in the working world. Next day you succeed in getting the longed for promotion in your organisation – and suddenly you find yourself in ...
Views: 2563(1 vote) - Customer Service – Top Telephone Tips and Techniques - by Submitted on Jul 30, 2009 from Kate TammemagiCustomer Service Excellence is what every organization, large or small, is aiming to achieve. We are now all highly aware that delivering an excellent experience to all of our customers will play a large part in keeping our Customers coming back. Every telephone call is an opportunity to win or ...
Views: 5448(7 votes) - Business Innovation – Turning Problems Into Solutions - by Submitted on May 18, 2009 from Milo BonoProblems, Problems, Problems – Wouldn’t life be grand if we never had any problems. Everything would work perfectly, everyone would always get along and be happy, everything would be wonderful for everyone everywhere, and things would only get better as we live happily ever ...
Views: 1821(3 votes) - Profitability is the Result of Intense Focus - by Submitted on May 02, 2009 from Tony BodohIt is true. These are challenging times we live in. More companies will lose market share and sink into oblivion than at any other time in history. While this is truly a sobering reflection, it should be a source of optimism too. After all, for each failure there will be a story of amazing ...
Views: 1323(1 vote) - *** Clear the Clutter: Language Strategies for Women that Lead to Success - by Submitted on Apr 24, 2009 from Barbara GiamancoWant to command greater respect at work? Crystal communication transforms business success! To get your point across, recognize that powerful language articulated in a strong, clear voice is crucial to being heard. Men and women approach the business game differently. Not surprising news. What ...
Views: 1661(1 vote) - *** Stop Pitching. Create Value. - by Submitted on Apr 24, 2009 from Barbara GiamancoAs the old saying goes, if I had a nickel for every time... Countless business owners tell me that the #1 reason they are not using email marketing consistently to stay connected with clients and prospects is because they are afraid of bothering them. I get it. After all, every single one of us ...
Views: 1606 - Sustaining Innovation in Your Organization – Manage Rollouts Effectively: Part 4 of 6 - by Submitted on Apr 24, 2009 from Carol PletcherLast week we discussed how to effectively manage “missing the mark” when it comes to your new product, advertising campaign, and general innovation and growth portfolio. This week we will talk about how to effectively manage product/service rollouts in order to obtain the maximum ROI from your ...
Views: 965 - Trainers, Prepare to Inspire: Nine Tactics for Optimal Learning Retention - by Submitted on Feb 18, 2010 from Brian WalshThere are nine basic processes for taking in information. Let's briefly explore each one to determine the advantages and disadvantages of each. 1. Reading has the advantages of being portable, and to some degree, self-paced. Review and repetition are effortless. Disadvantages include ...
Views: 1820 - Training and Corporate Culture - by Submitted on Apr 20, 2009 from Rene StrydomCorporate culture, can be described as a way of business life within an industry and is created, maintained and projected by an underlining set of beliefs. The culture within an organisation is often shared subconsciously, by management and staff members and can also be referred to as the ...
Views: 2940 - Emotional Fitness at Work - by Submitted on Apr 20, 2009 from Warren RedmanIt is well known by now that work-related stress is a major contributor to loss of productivity. What isn’t so well understood is how leaders within the organization can make simple changes to decrease stress and bring quantifiably better bottom-line results. Even where stress doesn’t appear to ...
Views: 2907(11 votes) - Change Your Image, Change Your Life - by Submitted on Apr 16, 2009 from Sandy DumontThe way you look and dress announces how you feel about yourself, and you’ll be treated accordingly. I learned this concept at a young age. I was a painfully-shy and introverted teenager. My low point was during a high school piano recital when I was sixteen. I walked across the stage with a ...
Views: 10072(12 votes) - The Why of Social Media - by Submitted on Apr 07, 2009 from Barbara GiamancoThe explosion of social media into mainstream consciousness has seemingly come from nowhere. Though it may be new to you, the social media groundswell has been building for some time, and it’s fair to say that the buzz right now is deafening. While there is a growing familiarity with tools ...
Views: 1733 - Communications in the Year 2009 – Not Your Grandmother’s Telephone! - by Submitted on Mar 04, 2009 from Ruth KingThe days of schlepping cross country, sitting in traffic, and running through airports to catch a flight are over. Travel budgets are being cut yet companies still have to communicate with and effectively train geographically diverse employees, customers, and suppliers. The solution is ...
Views: 1318 - The Top Ten Customer Service Principles - by Submitted on Feb 24, 2009 from Glen HamiltonWhat do these companies have in common, Southwest Airlines, Neiman Marcus, Marriot, Disney, and Enterprise Car Rental? They are all customer service pioneers. Each company has forged a new path through their commitment, dedication, and innovations, to become known as leaders in delivering ...
Views: 23419(2 votes) - A Successful Recipe for Accountability - by Submitted on Oct 04, 2010 from Alicia MarieAccountability is a buzzword in the business world right now. Unfortunately, most of us have negative understanding of the word. We often use the word as if it means blame and punishment. Therefore, we attempt to avoid it. The truth is that accountability is unavoidable. In the workplace, ...
Views: 2571 - Do you Offer your Business Team Training? - by Submitted on Jan 24, 2009 from Michael FrostBusiness owners are only as successful as their employees or team members. In this article we are going to discuss how to train team members when you are in networking marketing. When you show your team members the tricks of the trade and how to run their business they will succeed which means ...
Views: 1011 - Developing Guidelines for Change - by Submitted on Jan 21, 2009 from Andrew SchwartzThink of a situation in which you responded positively to a change at work that was suggested or implemented by some one else. List the factors or aspects of the situation that made you respond positively. Focus on how the change was suggested or implemented rather than on the content of the ...
Views: 1036 - ***Authentic or Professional? - by Submitted on Jan 07, 2009 from Barbara GiamancoAuthentic or Professional? I’ve been pondering this question a good bit in the last few weeks. It’s on my mind because I am refocusing my business and working to align what I LOVE with what I DO. Frankly, I think this is a good exercise for anyone who recognizes that they ...
Views: 1456 - The Power of Audio-Visual Aids - by Submitted on Dec 30, 2008 from Robert (Bob) LucasUsing effective audio-visual training aids in your learning events can help reinforce your verbal message significantly, while stimulating the brains of your learners and tapping into different learning modalities. By creating and using effective support material, you can help ensure that you ...
Views: 9525(9 votes) - Book Review: What CEOs Expect From Corporate Training - by Submitted on Nov 12, 2008 from Douglas PakThis book review is part of a series that covers the topic of Corporate Training. The design and delivery of learning to improve performance within organizations using a variety of styles and methods. Barbara Giamanco is the Official Guide to Corporate Training. What CEOs Expect From Corporate ...
Views: 1066 - Definition: Corporate Training - by Submitted on Nov 12, 2008 from Douglas PakCorporate Teams Need Training Just Like Sports Teams By Jon R Taylor Have you ever watched your favorite football team practice before their games? You do not realize what great shape they are in until you watch some of the things they can do. For example, running up and down the bleachers and ...
Views: 4847 - ***Creating a Retention Culture - by Submitted on Nov 11, 2008 from Barbara GiamancoHolding on to your valued workers doesn’t end with a competitive paycheck. It requires an environment of great management, open communication, empowerment, and recognition. While the U.S. economy may be growing at a rate of 3-4% each year, employers are seeing a corresponding decrease in ...
Views: 1464 - ***Feel Stuck? Hire a Coach - by Submitted on Nov 11, 2008 from Barbara GiamancoHarvard Business Review reported in November 2004 that annual spending on executive coaching in the United States was estimated at $1 billion. Since that time, the business of coaching has steadily gained in popularity and with any field that grows rapidly there are questions. Some of the more ...
Views: 1708 - ***It's Not the Economy. It's Your Attitude! - by Submitted on Nov 11, 2008 from Barbara GiamancoSome would say that we are in a "down economy" and while that may certainly be true for some industries, I believe the real truth is that it is NOT the economy. It’s our attitude! A couple of years ago, I wrote an article called “We Are What We Think About”. I believed it ...
Views: 1452 - ***Network Your Way to Powerhouse Results! - by Submitted on Nov 11, 2008 from Barbara GiamancoMost people would probably agree that building and effectively utilizing a strong professional network to create success is simply not an option. Yet when it comes right down to it, many people avoid networking like the plague. Women, in particular, shy away from the networking process for a ...
Views: 1110 - ***The Power of Words - by Submitted on Nov 11, 2008 from Barbara GiamancoIn a world so full of “me first” attitudes, it is no wonder we see so much turmoil and dysfunction in the world around us. The financial fiasco being played out on the national stage is evidence that something is seriously wrong. Day after day, words of disaster come at us from all ...
Views: 1082 - ***3 Top Tips for Creating a Memorable Unique Selling Proposition - by Submitted on Oct 28, 2008 from Robin KYou've been there. At a networking function someone asks you what your company does, and you freeze like a deer in the headlights. You haven't thought it through so what might roll off your tongue is a lengthy speech that says absolutely nothing. Worse yet, you might default to spitting out a ...
Views: 1519 - Creativity Training For Corporations: A Prescription For Good Viral Marketing - by Submitted on Oct 16, 2008 from Aliyah MarrMy book "Parallel Mind, The Art of Creativity" is intended to launch my speaking tour on the subject of the creative empowerment in both the personal and professional realm. Now, as never before, everyone needs the information that this book provides. Parallel Mind is the first in a series of ...
Views: 1171 - Corporate Training: Does Your Training Measure Up To The Television Model? - by Submitted on Oct 02, 2008 from Rosemary ReinIn the United States, Americans watch close to 4 hours of television per day. Sad but true if you do that math over a lifetime. But hey how do I give up CSI and Dancing with the Stars? According to statistics by the American Association of Advertising Agencies, we actually watch 40 minutes of ...
Views: 1016 - The Times Really Are A-Changin. Are You? - by Submitted on Sep 27, 2008 from Dennis Merritt JonesCome gather 'round people Wherever you roam And admit that the waters Around you have grown And accept it that soon You'll be drenched to the bone. If your time To you is worth savin' Then you better start swimmin' Or you'll sink like ...
Views: 1103 - The Role Of Executive Coaching In Talent Management And Succession Planning - by Submitted on Sep 19, 2008 from FSB AuthorsResearch indicates that as many as 70 percent of U.S. firms still do not have successful talent management or succession planning programs. And yet many authorities continue to warn that, despite the current economic downturn, a war for talent is looming. Indeed, the current economic downturn ...
Views: 975 - Too Busy Too Train? - by Submitted on Jul 21, 2008 from George HedleyDo you wish your field crews and management people were as good as you? Do they often struggle and fail to do things the way you want them done? How long does it take them to master a new task or idea? Would a regular training program make a difference? I recently surveyed more than 2,000 ...
Views: 713 - DMV Approved Driver Improvement School Courses From NDSS - by Submitted on Jul 03, 2008 from james williamsOnline driving school is something that didn’t exist a couple decades ago. Before the web was a part of our daily lives, you had to go find a classroom and conform to their schedule if you wanted to attend a driver improvement school. Luckily, that’s no longer the case. You can both ...
Views: 1473 - ABCO Technology The leading Computer Training Center USA - by Submitted on Jun 22, 2008 from abco technologyABCO Technology is one of the leading Computer Training Schools who prides itself for providing hands-on practical computer training to both individuals as well as corporate professionals. ABCO Technology is your one stop center for exceptional training programs in a wide variety of ...
Views: 1060(5 votes) - How NLP and Metaphysics Can Improve the Emotional Wellbeing of Employees - by Submitted on Apr 22, 2008 from Piercarla GarusiI am sure you would agree that the most important resource of a business is not really the product or service, nor in the customers; it is actually in the employees, without whom the business would not exist. And if the employees are not well then the performance decreases, and with it the ...
Views: 1342 - Buying E-books On E-bay: E-bay The One-stop E-book Shop - by Submitted on Mar 06, 2008 from Hanit PiplaniOn September 1995, one of the most prestigious online shopping sites was founded. eBay is unique because it allows online shoppers, either as individuals or as a group, a wide variety of merchandise that they can buy, sell or trade within their community, their nation or even other with other ...
Views: 1230 - Four Questions About Your Organization, Department And Personal Branding - by Submitted on Mar 04, 2008 from Glynis Ross-Munro1 How does your organization tell its story (brand) in an age of web transparency? 2 How does your learning and development team tell the story of your services and/or products? 3 Does your organization buy stories over quality? 4 Do you know (and monitor) your personal brand? 1 How ...
Views: 1824 - Easy Summer Salads, Lighter Foods For a Brighter Summer - by Submitted on Mar 03, 2008 from sukhjeet kaurEasy summer salads are the way to go, now that the winter blues are fading into the distance and salad days are here. The best salads are light, bright and easy to prepare. After all who wants to spend hours slaving away in the kitchen when friends are round for lunch, the garden is in bloom ...
Views: 704 - Age 95 With Excellent Memory - by Submitted on Feb 25, 2008 from Hal WechslerDid you know you have an excellent chance of living to age 95, keeping all your marbles? Jeanne Louise Calment a French citizen, died August 4, 1997, having lived the longest confirmed lifespan – 122 years. Based on the 2,000 censuses, over 34 million U.S. citizens were over the age of ...
Views: 906 - The 12 Musts Of Customer Service Training - by Submitted on Feb 14, 2008 from Richard StrandBy www.customerfocusinc.com. A recent Google search for “customer service training” produced 272,000,000 links. How can you sort through an overwhelming number of options to find the training program that meets your needs? And how do you know you’ll get the results you’re looking for from the ...
Views: 1796 - How To Be A Better Speaker By Tomorrow Morning - by Submitted on Feb 07, 2008 from Dianne LegroCupid Isn’t Stupid Quickest Valentine’s Day Tips for Matchmaking and Dating Success Did you know that when we meet each other for the first time we evaluate each other on a very deep and super alert subconscious level? The instant we meet someone new we evaluate them with ...
Views: 2738 - Is Your Speech Annoying Your Participants? - by Submitted on Feb 02, 2008 from Dana Bristol-SmithEven trainers need to watch their speech. It’s so easy to pick up bad speech habits and unfortunately, we can develop them just like everyone else. There is a new bad speech habit that many professional speakers and trainers are now developing. It’s the use of what I believe is a new ...
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