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- Your 3 Pound Coconut - by Submitted on Jan 15, 2008 from Hal WechslerSee in your mind’s eye your computer functioning by your point-and-click commands following the internal software programs controlling operations. If you click Edit and then Select All, your hardware does not respond with a message “I don’t feel like it today.” It’s ...
Views: 878 - Managing Millennials - by Submitted on Jan 11, 2008 from Glynis Ross-MunroContents: 1. The GenY / intellectual property issue. 2. Top companies customize GenY training programs. 3. GenYs may find your organization as challenging as you find them. The GenY / intellectual property issue. As holiday gifts are opened, many young ...
Views: 1383 - Don't Assume: Ignorance iS Not Bliss - by Submitted on Oct 31, 2007 from Mary Jane MapesA paper salesman for over 40 years, Frank remembers the day when he was selling paper to butcher shops. The meat wrapping paper his clientele purchased could be customized with a message of their choice. One of his clients handed him a paper with the message he wanted to appear on his wrapping ...
Views: 1307 - Have A Love Affair With Your Customers! 5 Ways To Keep Your Customer Romance Burning - by Submitted on Sep 28, 2007 from Rosemary ReinAs I have been finalizing my chapter on "WOW! Customer Service" in the upcoming book "Blueprint for Success and Survival" with Dr. Stephen Covey and Ken Blanchard, (Look for in Bookstores in 2008) I have been reviewing my field notes from working with business clients who have successfully ...
Views: 1076 - Training ROI - by Submitted on Sep 18, 2007 from William CottringerTraining ROI By William Cottringer Today, employee training has to be more cost effective than ever. Your tight bottom line can't afford the luxury of huge training expenditures without a serious return on investment. Below are the most important goals to focus on achieving in order to ...
Views: 1055 - Igniting the Creative Spark at Cirque du Soleil - Arupa Tesolin Interviews Lyn Heward Creative Leader At Cirque - by Submitted on Aug 28, 2013 from Arupa TesolinWhen I first experienced Cirque du Soleil as a spectator, I became lost in a charismatic landscape, an interplay of myth and reality. One moment I observed a form that looked human, then a bird, an animal and even an insect. Although it was 20 years ago I still remember it most vividly. This ...
Views: 4804 - Cold Call this Person First ALWAYS - by Submitted on Aug 22, 2007 from Leslie ButerinDave recently asked, "If I know the Chief Financial Officer is the decision maker I ultimately want to reach, should I still call the President's office first?" With every decision it is a good idea to think through: what you have to lose and what you have to gain. Suppose you call the CFO ...
Views: 1640 - Cold Call This Person First ALWAYS - by Submitted on Aug 22, 2007 from Leslie ButerinDave recently asked, "If I know the Chief Financial Officer is the decision maker I ultimately want to reach, should I still call the President's office first?" With every decision it is a good idea to think through: what you have to lose and what you have to gain. Suppose you call the CFO ...
Views: 745 - Employee Health Programs have Healthy Impact on Companies' Bottom Line - by Submitted on Aug 14, 2007 from Jessica SalvadorWorkplace wellness strategies that attack health care cost increases at the cause can make a difference to employees lives, their loyalty and the bottom line. Employers are increasingly taking an active involvement in the wellness of their employees. Corporate benefit directors are ...
Views: 670 - Customer Care at Disney ain't Mickey Mouse - by While Disneyland may be a world of fantasy, its customer service makes a real impact on their guests as well as their cast members (a.k.a. employees) who provide the excellent care. When service guru's talk of Mickey Mouse customer care, it's a good thing and all ears perk up with CEO's ...
Views: 2837 - Neat Networking - by Networking is a major Time Management tool helping us to learn from others, getting introductions more easily, and saving precious resources of time and money in the process. I have accumulated five “Neat Networking?suggestions that might help.
1. Make the list. There is power in writing ...
Views: 1034 - 5 Steps to a Productive Meeting - by It is said that on an average day in the United States, there will be 17 million meetings. (It makes you wonder how anything ever gets done!) A meeting is two or more people getting together to exchange information. What could be simpler? Yet, it is one of the biggest institutional time wasters ...
Views: 1088 - 5 Natural Stress Relief Techniques for Children - by Submitted on Aug 08, 2007 from michael atmaIs your child stressed out? Some people think only adults experience stress, but it affects our children too. Here's how to help your child manage their emotions. We often view our kids as happy-go-lucky beings without a care. But children can also experience stress. Not only do they get ...
Views: 1355 - Mangement Leadership for the New Millennium - by In a work force of winners, managers think like leaders. They mentor and coach others to bring out their best and encourage them to stretch their capabilities.
Not long ago, I overheard an exchange between a friend and his teenage son. The boy wanted to borrow the family car to attend a ...
Views: 2248 - Loyalty is Built Through C.A.R.I.N.G. Service - by Submitted on Jul 25, 2007 from Debra SchmidtVoicemail, automated phone systems, email and other technology have replaced the personal touch when it comes to customer service. Customer frustrations are on the rise. Their number one complaint is that no one really seems to care anymore. Your customer can tell the difference between ...
Views: 1367 - Practical Ways to Avoid Burnout and Put Fun Back Into Your Life! - by Amazingly, the National Institute of Mental Health in the United States reports that more than 20 million Americans suffer from chronic nervousness, panic attacks and phobias. With the fast pace of modern day society, people seem to have less time and more frustrations – even with all the ...
Views: 3999 - Meetings - Are They REALLY Necessary? - by Did you know:
- on an average day, there are 17 million meetings in the USA!
- 9 out of 10 people daydream in meetings
- 60% of meeting attendees take notes to appear as if they are interested
Good meetings don't just happen automatically. They should be carefully planned to ensure that they ...
Views: 902 - Creating a Retention Culture - by Submitted on Jul 19, 2007 from Barbara GiamancoBuilding a retention culture starts with an understanding that great, high performing people are the foundation that leads to sustainable success. Great people need great leaders to guide them, thus the goal of every company should be to ensure that leadership is not only top notch, but ...
Views: 1079 - Lead The Way - by Submitted on Jul 19, 2007 from Jim DreaverLead The Way Q. I am a senior executive in a Fortune 100 company, and a serious student of the art of leadership. I am extremely busy, have an enormous amount of responsibility, work a minimum of twelve hours a day, and am generally under a lot of pressure. Yet I am interested in what you ...
Views: 1405 - Motivational Speaker: A Misnomer? - by Submitted on Aug 11, 2009 from Melanie DrakeWorking in the consulting, seminar and keynoting business, we receive a good number of calls from clients looking for a "motivational" speaker. I often struggle with that terminology. Very early in my career, I attended a number of programs which featured a "motivational speaker." I was very ...
Views: 1847 - Sincerely Serving Your Customers - by Submitted on Jul 19, 2007 from Larry KryskeCustomer service is all about making your customers’ lives better, more productive, and even more profitable. Let me share an experience I had with the largest and most famous software company in the world, who prided itself as being extremely customer oriented. In fact, they called me to ...
Views: 1071 - Pacing: The Key to Comfortable Living and Working - by What best describes your feeling at the end of a long week of work? Do you feel energized or drained? Can your Palm Pilot stand any more entries? How can consultants and other professionals avoid "burning out" during the week, and needing to spend the weekend or the holiday simply catching up? ...
Views: 874 - What We Do Matters - by I know good is stronger than evil, no matter what the appearance. It may not always be as dramatic, but it prevails even in the most horrific circumstances. Just witness the heroism and outpouring of caring and compassion that has bound us together following the events of September 11 in New ...
Views: 782 - The Copyright Infringement Blues - by Information is so easy to come by. We can photocopy articles and pictures from magazines and books, download clip art or CD music, play audio and video tapes, and perform artistic productions as support material for our workshops and not realize we may be committing a crime.
¡°Surely if the ...
Views: 882 - You Don't Have to Know Everything - by Several years ago I was listening to a radio interview of a famous multiple award-winning actress. She’d been in the business a long time--in movies, on stage and in television. She was and still is admired and respected by her peers as well as the general public.
The interviewer asked her ...
Views: 915 - Overcoming the ‘Social Buffaloes’ in the Changing Workplace - by Submitted on Jun 20, 2007 from Vincent KitukuWhat would make 70 percent of workers feel insecure while 73 percent are stressed out as reported by Princeton Survey Research Associates? The economy and events of September 11 have made a bad situation worse for both small and large businesses. This is a confounding situation. Bad for ...
Views: 940 - Authenticity in the Midst of Chaos: Assisting the Anxious Class - by Just look at all the downsizing, right-sizing, loss of productivity, layoffs, severance packages, re-organizations, information overload, neglected families, stress, and workplace violence - it's CHAOS! But, wait. There's also re-direction, re-born family values, educational access, easy to find ...
Views: 1205 - Addiction in the Workplace - by Submitted on Jun 10, 2007 from Nicholas BarryIs an Addiction a Safety Risk in the Workplace? I was talking to a human resource manager a few weeks ago about an employee who worked in his company. This employee was driving a company car and there had been numerous complaints from other employees that this man had alcohol on his breath at ...
Views: 4182 - Seven Steps to Getting Known - Guerrilla PR for the Entrepreneur - by So you’ve started your own business and you’re ready to let the world (or your neighborhood) know. Now it’s time to add public relations to the list of your entrepreneurial skills. Public relations is human relations and a critical aspect of growing your business. Everything you say and do is ...
Views: 1108 - Similarity Training - by Submitted on May 23, 2007 from Gail Pursell Elliott(excerpted from the book School Mobbing and Emotional Abuse, 2003 Gail Pursell Elliott, Brunner-Routledge) Diversity training is well intentioned but approaches the need from the back door. The catchall phrase is to 'celebrate our differences." A parent recently made the following observation: ...
Views: 1327 - Explosive Presentations - by The 14 points
You're seated at your desk, reviewing that day's sales calls when your phone rings. You answer it anticipating a potential customer.
"This is Frank, how can I help you."
"Great news Frank, I just nominated you as our keynote speaker for the World Wide Business Convention." It's ...
Views: 1590 - Creating A Corporate Image From Your Spare Bedroom - by Like it or not, there is still a segment of the population who will erroneously conclude that you and your business are less than professional and competent just because you run your business out of your home.
Dumb? Obviously! Narrow-minded? Yes! Wrong? Absolutely! Unfair? No question! Want ...
Views: 1165 - HANDLING REJECTION: The Secret to Sales Success - by Among the many sales people I've helped as a psychologist over the years, handling rejection by customers is often a major problem. Typically, they tell me how the motivational books and tapes they've read don't seem to work. As one man said recently," they always exhort you to be positive and ...
Views: 2963 - Creating the Life You Really Want - by We may not have control over what happens to us, but we do have control over what we do about it and our reactions to it. The response we have to any given situation is up to us, it is our choice, and every choice we make has led us to the place we our today. This is not a bad thing, if we could ...
Views: 1095 - Dynamic Mindset to Success - by Submitted on May 04, 2007 from Donald LoydDynamic Mindset to Success By Don Loyd, President Oregon Association of Real Estate Professionals From my earliest days I remember thinking and planning on ways to make money. When I was in the second grade I came up with a plan to gather apples from nearby orchards and set up a roadside ...
Views: 2531 - The Biggest Mistakes Bosses and Employees Make - by Submitted on Apr 26, 2007 from Helene RothschildAre you frustrated with your employees and wonder what you can do to improve their efficiency and reduce your stress? Would you like to be more successful as a boss, manager, etc.? Are you an employee and you want to enjoy working with your superiors, reduce your stress, and be more effective? ...
Views: 1869 - INCREASING EMPLOYEE SATIFACTION AND REDUCING TURNOVER - by Employee retention and turnover are the most objective measures of employee satisfaction/dissatisfaction in organizations. Common estimates of turnover costs range from $10,000 to $40,000 per person, depending on the position; while retention actually increases revenues.
Many companies and ...
Views: 1951 - Service With a Smile - by Successful salespeople have the ability to turn the customers they serve into advocates. They don’t directly ask for assistance, they do it by “going the extra mile” when providing service. It is only natural for satisfied customers to refer their friends and business associates to someone they ...
Views: 973 - Prospecting - Building an Advocate Army - by The single greatest concern facing all salespeople is prospecting for new business. As a commission salesperson, your livelihood is directly dependent on your ability to prospect effectively. Do you consistently ask for referrals? To be successful in the sales profession you need assistance from ...
Views: 903 - Turn Tragedy into Triumph - How You Can Convert Complaints into Lifetime Customers!! - by If you don't already know this, learn it now - Complaints are Opportunities! Complaints, or rather how you handle them, can build your business as quickly as any effective form of advertising.
Complaints are all too easily ignored on the Internet. After all, you'll never likely be face-to-face ...
Views: 1932 - Your Agreements Show Your Integrity - by Except for disease and climatic disasters, I believe that over 90 percent of the world’s problems result from people not keeping their agreements.
Think about it. From countries to corporations to families and friends, most every upset--little or large--can be traced back to someone not ...
Views: 806 - Getting Down in the Dirt - by Have you ever had a house built? If not, surely you've watched one go up.
For a long time, it seems that nothing's happening. The site preparation, excavation and foundation-building seem to take a long time with little noticeable progress.
Then the framing starts--and things take on a ...
Views: 798 - Body Language and Communication - by Submitted on Apr 04, 2007 from Delia ThompsonWe have all watched presenters and decided if they are good or not, but how are we judged? Research shows that 55% of communication is conveyed by the body language we use, i.e.; Use of eye contact, gestures and facial expressions. 38% is conveyed in the voice, it's quality, use of tone and ...
Views: 19601(11 votes) - Don't Just Delegate, Eliminate! - by Submitted on Apr 02, 2007 from Stephanie MarstonDon’t Just Delegate Eliminate If you’re going to create more time for what matters you’re going to have to eliminate those tasks, requests, people and other time-stealers that suck your precious time. You have to structure your work so that you’re focusing your time, efforts and energy only on ...
Views: 923 - ADDING MORE VALUE TO CUSTOMERS - by Submitted on Mar 19, 2007 from Dr Adalat KhanADDING MORE VALUE TO CUSTOMERS Why do people buy a product or service? Or, for that matter, why do people do all the things they do? There is a very critical and one answer and that is people buy a product or service to get better value for their money. People also do all the other things ...
Views: 2600 - Strategic and Tactical Changes Affecting the Workplace - by Submitted on Sep 20, 2006 from Leon NelsonWe have been experiencing significant changes in the workplace after 9/11, most of the changes affecting the workforce and the workplace in the local and global marketplace. Let’s consider the changes to the workplace first in order to understand the repercussions to the workforce and their ...
Views: 4453 - Begin at the Beginning: Secrets for Success - by Submitted on Jul 18, 2006 from Susan FriedmannYou never get a second chance to make a first impression. It's a saying so true that it has become cliché -- a phrase used by suit salesmen and purveyors of shampoo -- but it's a saying that should serve as a motto for your booth staff. A trade show is a non-stop series of beginnings. Every ...
Views: 1061 - Communication Management - by Submitted on Jun 08, 2006 from Samuel LarteyTeam Communications Management By: Samuel Lartey, Project Manager. Introduction There is no gain saying that project management success is determined by whether the project was completed on time, within budget, and with all features as originally specified. That gives ground to the iron ...
Views: 1143 - Corporate Training - by Submitted on Jun 07, 2006 from Samuel Lartey7 WAYS TO GROW YOUR TEAMS BY SAMUEL LARTEY, PROJECT MANAGER. I had an interesting experience in my project management career when I was faced with a project team of 15 to roll out a project. As it is the case in any project, delivery must be within a specified period of time, within a well ...
Views: 1036 - Recruiting a Diverse Workforce: Don’t Making Two Common Mistakes - by Submitted on May 23, 2006 from simma liebermanTo be a successful business in today’s culture you need to create an environment of inclusion where people feel valued and integrated into a company’s mission, vision and business strategy at all levels. When employees’ skills and knowledge are recognized, appreciated and utilized they are more ...
Views: 1357