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Articles from Mehul Shah | Selfgrowth.com
- Why Contact Center Solution Is The Perfect System for eCommerce Business? - by Submitted on Nov 17, 2018 from Mehul ShaheCommerce business is at its peak and it will still touch more success heights in upcoming days. The competition is also getting increased along with the popularity and revenues of eCommerce business. Thus, to withstand in this highly competitive market, one needs to focus on the best customer ...
Views: 385 - How Sticky Agent of Call Center Solution Increases Customer Satisfaction? - by Submitted on Mar 23, 2019 from Mehul ShahThe business world has changed a lot in the past few years. Today’s customers have access to pool of data and information. They know their rights, market price and all other related information which help them to take decisions in their favor. Moreover, competition has increased to another ...
Views: 384 - Top 5 Tips to Run an Outbound Call Center Successfully - by Submitted on Oct 09, 2019 from Mehul ShahGenerally, outbound call center runs campaigns to increase lead generation and conversion aka sales. This is the reason the outbound call centers focus on hiring the agents that have experience and a proven track record in sales. However, this is not the only requirement the call center owners ...
Views: 383 - Which Operation Automations Are Achieved with Call Center CRM Integration? - by Submitted on Sep 11, 2019 from Mehul ShahCRM stands for Customer Relationship Management. It allows its users to store information about the customer as well as the complete customer journey can be stored within this system. The CRM system can also be used to send emails on predefined schedules; send invoicing; send reminders and map ...
Views: 382 - What Types of Customizations Are Possible with VICIDial? - by Submitted on Nov 18, 2019 from Mehul ShahThe world of VoIP is big and nowadays flooded with a wide array of solutions. There are both, open source and third party solutions available in the market and we are going to talk about one of the best open source VoIP solutions, namely, VICIDial. What is VICIDial? It is an open source ...
Views: 380 - How to Increase Customer Satisfaction with Call Center CRM Integration? - by Submitted on Nov 26, 2019 from Mehul ShahCompetition in any industry is sky high. Thus, it becomes necessary to focus on customer satisfaction. If you will not think about your customers, your competitors will. Almost all industry verticals have accepted this fact and that is why either they set up an in-house customer care department ...
Views: 379 - Must Know about Improved Agent Utilization through Remote Call Center Software - by Submitted on Sep 16, 2019 from Mehul ShahWith the increasing trend of remote workers, whether you run a call center or a contact center or telemarketing business or some other company, many argue that the situation should not only be more convenient, but also more productive. You can stay at home while staying efficient and ...
Views: 379 - Web Conferencing Solution and Its Top Features - by Submitted on Sep 30, 2019 from Mehul ShahConferencing solutions have been in the industry for many years. The business professionals take the benefit of this amazing communication and collaboration tool for many years. There are different types of conferencing solutions available in the market and in this article, we are going to talk ...
Views: 379 - Call Center Solution: Tips to Use Different Routing Rules - by Submitted on Oct 27, 2018 from Mehul ShahThe call center industry is very big. All across the world, there are thousands of call centers, customer care centers, BPOs and KPOs that provide bread and butter to thousands of employees and satisfy thousands of customers daily. The big companies rely on the call center industry and that’s ...
Views: 378 - Which Are Must Have Solutions for eCommerce Businesses? - by Submitted on Aug 15, 2019 from Mehul ShaheCommerce industry is growing because of the ease of shopping and flexible offers. The eCommerce portals and mCommerce apps are explored by millions of users daily to buy one or another thing. On the other hand, competition is also increasing day by day. The customers have more choices these ...
Views: 378 - How Call Center Solution Can Benefit Call Centers? - by Submitted on Jul 16, 2019 from Mehul ShahThe companies use various tools to take care of their operations. The call center solution is one of the tools that are majorly in use for mass communication in companies. The major user of this solution is the call center industry. However, it can be used in any industry to leverage many ...
Views: 376 - Top 3 Pros of Call Center Software with Collection Module - by Submitted on Nov 20, 2019 from Mehul ShahCall center software solution is used to run various campaigns in different companies and call centers. Each company or call center, which uses a call center solution may have different requirements based on the nature of the campaign. They need to make some manual settings and operations to ...
Views: 373 - How to Increase Customer Satisfaction in a Customer Care Center? - by Submitted on Oct 23, 2019 from Mehul ShahThe customer care business is growing. Companies use in-house or offshore call centers to provide on-time and satisfactory customer care services. However, often customers stay furious with the services offered by the customer care centers. This article shares the top 5 tips any customer care ...
Views: 372 - The Importance of VoIP Softswitch in Modern Communication - by Submitted on Oct 15, 2018 from Mehul ShahWe have come a long way ahead of the manual telephone switchboard. This technology is accelerating. The VoIP softswitch is one of the best technical advancements in the telecom industry. Theoretically, VoIP softswitch can operate on any internet connection and it becomes better if it goes ...
Views: 372 - Customer Care Call Center Solution for SMBs - by Submitted on Jan 11, 2019 from Mehul ShahOften a time it is witnessed that the small businesses ignore the fact of gracefully handling customer calls. Hereby gracefully, I mean to say that the approach professional call center executives practice of giving a courteous script to each call, which gives a professional feel to the caller. ...
Views: 371 - Asterisk Development: Boon to Build Unified Communication Solutions - by Submitted on Dec 16, 2018 from Mehul ShahCommunication is a basic need for all businesses. To keep a business going a business needs a well defined and most accurate system in place. With increasing competition, global economic changes and many other factors have increased the demand of unified communication solution. VoIP provides a ...
Views: 368 - Top 3 VoIP Development Technologies to Build Unified Communication Systems - by Submitted on Mar 16, 2019 from Mehul ShahCommunication is a basic necessity for all of us; whether we talk about the professional communication needed by the businesses, organizations or enterprises or we talk about the people to people communication, in all segments, we must have a reliable omnichannel communication system. In the ...
Views: 366 - Predictive Dialer and How It Works? Why to Use Predictive Dialer? - by Submitted on Dec 04, 2019 from Mehul ShahOne of the most competitive industries is call centers and that is why call center solution providers keep on developing new features and functionalities to help their clients leverage multiple benefits, including, a competitive edge. One of the most advanced features available in the best call ...
Views: 364 - Top 3 Benefits of Call Center Solution with Collection Module - by Submitted on Sep 23, 2019 from Mehul ShahCall center software is usually used in multiple companies to run various inbound and outbound campaigns. If we look at the general scenarios, then the collection module is used in the companies that take care of campaigns as listed below: • Lead generation • Sales • Customer ...
Views: 363 - Why You Must Integrate Call Center Solution and CRM System? - by Submitted on Apr 25, 2019 from Mehul ShahThe call center solution and CRM software are used in almost all businesses. The CRM (Customer Relationship Management) solution is an amazing tool to record the data of customer, prospect and other business entities. On the other hand, no other tool can beat call center software in running ...
Views: 356 - Which CRMs Can Get Integrated with VICIDial? - by Submitted on May 03, 2019 from Mehul ShahThe call center industry is very big and there are many types of solutions used to keep the operations ongoing in the call centers. The call center software is one of the most important solutions in the call center industry. There are many types of call center solutions available in the market. ...
Views: 354 - Key Practices for Running Outbound Call Centers Efficiently - by Submitted on Nov 05, 2019 from Mehul ShahOutbound call centers run different telemarketing campaigns for acquiring potential leads and converting them into customers. Everything in business revolves around sales. The productivity of an outbound call center is measured depending on its capability of generating sales. For this purpose, ...
Views: 345 - Top 3 Unified Communication Solutions Developed with Asterisk Development - by Submitted on Nov 25, 2018 from Mehul ShahThe Asterisk is a pioneer in the VoIP industry. There are many businesses which commenced, grown and sustained on this technology. The Asterisk development has been in existence since 1999 and it will be in use for many upcoming years. The Asterisk development can be used to build various ...
Views: 340 - Key Practices for Running Outbound Call Centers Efficiently - by Submitted on Nov 05, 2019 from Mehul ShahOutbound call centers run different telemarketing campaigns for acquiring potential leads and converting them into customers. Everything in business revolves around sales. The productivity of an outbound call center is measured depending on its capability of generating sales. For this purpose, ...
Views: 331 - How to Accomplish Call Center CRM Integration for Your Business Successfully? - by Submitted on Mar 06, 2019 from Mehul ShahThe call center solution and CRM system are used in many businesses along with the traditional call centers, KPOs, custom support centers, custom care centers and BPOs. The process of call center CRM integration always helps in reducing labor work and increasing productivity, accuracy and ROI. ...
Views: 330 - How Call Center Solution Helps Improving Agent Productivity? - by Submitted on Mar 10, 2019 from Mehul ShahCall centers need to make sure that the agents get required tools and training to perform at their best. The job of a call center agent is tough and that’s the reason the retention ratio of agents is too low in many call centers. This is the reason many call centers do everything possible to ...
Views: 329 - Top 3 Benefits of Web Phone in Call Center Solution - by Submitted on May 12, 2019 from Mehul ShahThe call center solution is used in many industries and as everyone knows the call center and BPO industries run over the call center software. The call center solution is provisioned with a wide range of features to support inbound and outbound calling campaigns of any call center and / or BPO. ...
Views: 328 - How Call Center Solution Helps Collection Companies? - by Submitted on Aug 07, 2019 from Mehul ShahIn India and almost every country, people can buy items on monthly EMIs. Also, banks and other companies provide different types of loans and mortgage services. In all these cases, the loan repayment or the payment of the main amount for an item is done with monthly EMIs. Life is not as simple ...
Views: 327 - ABC of Call Center Solution Advanced Call Routing Rules - by Submitted on Apr 09, 2019 from Mehul ShahCall centers heavily rely on a call center solution to keep their operations running. A majority of call centers invests a lot to get the best in the industry call center software for their call center. As one can assume the best call center solution comes with a lot of features and if all ...
Views: 308 - Tips to Transform VICIDial into Powerful Contact Center Solution - by Submitted on Apr 30, 2019 from Mehul ShahVICIDial is one of the most popular call center software in the world. There are hundreds of call centers, enterprises and businesses which use VICIDial: Call Center solution to run their inbound, outbound and blended call center campaigns and why not! VICIDial is an open source call center ...
Views: 297 - Asterisk Development Paved Its Way in All Industry Verticals - by Submitted on Apr 04, 2019 from Mehul ShahThe Asterisk is one of the most widely used VoIP solution development technologies in the world. It is the first technology which was used to build innovative unified communication solutions which increase the productivity of the staff and reduced the telecommunication cost. In fact, the ...
Views: 292 - How Call Center Solution Increase Numbers for Your Business? - by Submitted on Apr 15, 2019 from Mehul ShahEach and every business constantly focuses on the fact of increasing the business as well as ROI. They need tools and people to work in the direction which bring them more revenues and cut cost so the business can leverage increased Returns over Investment (ROI). The call center solution is one ...
Views: 291 - Call Center Solution Types You Need to Know - by Submitted on Feb 27, 2019 from Mehul ShahCall center software is not a new word. Almost everyone knows that it is a software solution which can be used to execute campaigns in the call center, BPO, KPO, and similar industries. However, this is just a very high level definition of the call center solution. It is very important to ...
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