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Articles from Mehul Shah | Selfgrowth.com
- Predictive Dialer and How It Works? Why to Use Predictive Dialer? - by Submitted on Dec 04, 2019 from Mehul ShahOne of the most competitive industries is call centers and that is why call center solution providers keep on developing new features and functionalities to help their clients leverage multiple benefits, including, a competitive edge. One of the most advanced features available in the best call ...
Views: 364 - Social Media Channels to Deliver Better Customer Care Experience - by Submitted on Aug 02, 2019 from Mehul ShahIn today’s world, customer satisfaction is a priority for every business and company. The traditional call centers are now emerging as a digital one, where social medial channels have incorporated in it. The call center solution has now acquired the social media channels which are used in ...
Views: 407 - Sticky Agent and Its Benefits in Call Center - by Submitted on Jun 25, 2019 from Mehul ShahCall centers are highly reliable on call center software they use to run inbound, outbound or blended calling campaigns. The call center solution is a very big system and it comes with a lot of features. It is impossible for anyone to explain all features of the call center software in a single ...
Views: 527 - The Importance of VoIP Softswitch in Modern Communication - by Submitted on Oct 15, 2018 from Mehul ShahWe have come a long way ahead of the manual telephone switchboard. This technology is accelerating. The VoIP softswitch is one of the best technical advancements in the telecom industry. Theoretically, VoIP softswitch can operate on any internet connection and it becomes better if it goes ...
Views: 372 - Tips to Transform VICIDial into Powerful Contact Center Solution - by Submitted on Apr 30, 2019 from Mehul ShahVICIDial is one of the most popular call center software in the world. There are hundreds of call centers, enterprises and businesses which use VICIDial: Call Center solution to run their inbound, outbound and blended call center campaigns and why not! VICIDial is an open source call center ...
Views: 297 - Top 3 Benefits of Call Center Solution with Collection Module - by Submitted on Sep 23, 2019 from Mehul ShahCall center software is usually used in multiple companies to run various inbound and outbound campaigns. If we look at the general scenarios, then the collection module is used in the companies that take care of campaigns as listed below: • Lead generation • Sales • Customer ...
Views: 363 - Top 3 Benefits of Using Web Conferencing Solution - by Submitted on Oct 14, 2019 from Mehul ShahWeb conferencing solutions can be used in any business. This article shares the top 3 benefits of using this powerful conferencing software, regardless of the industry that uses it. Conferencing solutions were invented to provide a platform to manage virtual meetings and conferences. There ...
Views: 437 - Top 3 Benefits of Web Phone in Call Center Solution - by Submitted on May 12, 2019 from Mehul ShahThe call center solution is used in many industries and as everyone knows the call center and BPO industries run over the call center software. The call center solution is provisioned with a wide range of features to support inbound and outbound calling campaigns of any call center and / or BPO. ...
Views: 328 - Top 3 In-Demand Call Center CRM Integrations in Market - by Submitted on Mar 19, 2019 from Mehul ShahCall center solution and CRM system are used by many industry verticals in their business or call center. Some companies use these two solutions as separate solutions. In this case the agents need to switch back and forth between these two solutions. However, with invent of the call center CRM ...
Views: 466 - Top 3 Pros of Call Center Software with Collection Module - by Submitted on Nov 20, 2019 from Mehul ShahCall center software solution is used to run various campaigns in different companies and call centers. Each company or call center, which uses a call center solution may have different requirements based on the nature of the campaign. They need to make some manual settings and operations to ...
Views: 373 - Top 3 Reasons to Get Turnkey Call Center Solution - by Submitted on Jan 17, 2019 from Mehul ShahWhether you are thinking to change your existing call center software with an advanced contact center solution which supports all different channels of communication or you are looking for a brand new call center solution for your startup BPO, you will need both hardware and software. Generally, ...
Views: 532 - Top 3 Tips to Perform Call Center CRM Integration - by Submitted on Oct 07, 2019 from Mehul ShahThere are many companies that use a call center solution and CRM software in parallel to handle customers in a personalized manner. And why not integrate these solutions? There are many benefits of integrating a call center software and a CRM system. If you are thinking to get the call center ...
Views: 524 - Top 3 Unified Communication Solutions Developed with Asterisk Development - by Submitted on Nov 25, 2018 from Mehul ShahThe Asterisk is a pioneer in the VoIP industry. There are many businesses which commenced, grown and sustained on this technology. The Asterisk development has been in existence since 1999 and it will be in use for many upcoming years. The Asterisk development can be used to build various ...
Views: 340 - Top 3 VoIP Development Technologies to Build Unified Communication Systems - by Submitted on Mar 16, 2019 from Mehul ShahCommunication is a basic necessity for all of us; whether we talk about the professional communication needed by the businesses, organizations or enterprises or we talk about the people to people communication, in all segments, we must have a reliable omnichannel communication system. In the ...
Views: 366 - Top 5 Tips to Run an Outbound Call Center Successfully - by Submitted on Oct 09, 2019 from Mehul ShahGenerally, outbound call center runs campaigns to increase lead generation and conversion aka sales. This is the reason the outbound call centers focus on hiring the agents that have experience and a proven track record in sales. However, this is not the only requirement the call center owners ...
Views: 383 - Top Ways to satisfy customers with First Contact Resolution - by Submitted on Oct 03, 2019 from Mehul ShahFirst Contact Resolution (FCR) is resolving the issue or need of the customer in the first call or chat session itself. It is a key aspect of any company providing the call center solution. It is a metric to measure the performance of a call center solution. It is also known as one touch ...
Views: 395 - Upcoming Call Center Peak Season Preparation Tips - by Submitted on Sep 19, 2019 from Mehul ShahOne of the biggest challenges of call center preparing practices is peak season. Peak season is the most popular time of year in the call center. However, you may not be in the mindset of preparing for a holiday rush yet. After all, it is still September! You may not have considered it, but the ...
Views: 399 - VICIDial Add-ons Make It a Futuristic Solution - by Submitted on Aug 06, 2019 from Mehul ShahVICIDial is a leading call center solution. It is available as an open-source system. This system has been helping startup call centers to overcome initial challenges by providing a complete call center solution needed to run basic call center campaigns for free. The VICIDial system has all ...
Views: 457 - VICIDial Integration with CRM - by Submitted on May 25, 2019 from Mehul ShahVICIDial is one of the most popular call center solutions. It is provisioned with an amazing range of features and it is available completely free as it is an open source solution. This makes it one of the most widely used call center software. The missing features of the call center software ...
Views: 755 - VICIDial Solution and Must Have Modules - by Submitted on Jul 13, 2019 from Mehul ShahThe call center businesses highly rely on the call center software. There are many call center solutions available in the market, but only some of them actually live up to the expectations of the call centers. VICIDial is one of the popular call center solutions in the world. It is open source ...
Views: 410 - Web Conferencing Solution and Its Top Features - by Submitted on Sep 30, 2019 from Mehul ShahConferencing solutions have been in the industry for many years. The business professionals take the benefit of this amazing communication and collaboration tool for many years. There are different types of conferencing solutions available in the market and in this article, we are going to talk ...
Views: 379 - WebRTC Client Solution: Compendious Guide - by Submitted on Nov 29, 2018 from Mehul ShahCommunication has become an unavoidable part of each human life; whether we are talking about a personal or professional life, we all face the massive communication need daily. As people have started travelling across the globe and increasing oversea business relations, communication need has ...
Views: 443 - WebRTC Development, Solutions, and Benefits - by Submitted on Oct 25, 2019 from Mehul ShahVoIP based communication solutions can be built with different VoIP development technologies. WebRTC is a leading VoIP development technology. In this article, we will talk about WebRTC development along with the brief details about the solutions that can be built with this VoIP development ...
Views: 415 - WebRTC Solutions for Enterprises - by Submitted on May 29, 2019 from Mehul ShahVoIP is a very big industry and there are many people who use the VoIP technologies to empower their businesses. The VoIP development companies can build amazing solutions with the usage of different VoIP technologies to meet different requirements of the enterprises as well as to provide more ...
Views: 446 - What Types of Customizations Are Possible with VICIDial? - by Submitted on Nov 18, 2019 from Mehul ShahThe world of VoIP is big and nowadays flooded with a wide array of solutions. There are both, open source and third party solutions available in the market and we are going to talk about one of the best open source VoIP solutions, namely, VICIDial. What is VICIDial? It is an open source ...
Views: 380 - Which Are Must Have Solutions for eCommerce Businesses? - by Submitted on Aug 15, 2019 from Mehul ShaheCommerce industry is growing because of the ease of shopping and flexible offers. The eCommerce portals and mCommerce apps are explored by millions of users daily to buy one or another thing. On the other hand, competition is also increasing day by day. The customers have more choices these ...
Views: 378 - Which CRMs Can Get Integrated with VICIDial? - by Submitted on May 03, 2019 from Mehul ShahThe call center industry is very big and there are many types of solutions used to keep the operations ongoing in the call centers. The call center software is one of the most important solutions in the call center industry. There are many types of call center solutions available in the market. ...
Views: 354 - Which Operation Automations Are Achieved with Call Center CRM Integration? - by Submitted on Sep 11, 2019 from Mehul ShahCRM stands for Customer Relationship Management. It allows its users to store information about the customer as well as the complete customer journey can be stored within this system. The CRM system can also be used to send emails on predefined schedules; send invoicing; send reminders and map ...
Views: 382 - Why Asterisk-based Contact Center Solution Is Best? - by Submitted on Oct 11, 2018 from Mehul ShahIf one is talking about impeccable customer support functions, then it is the duty of the contact centre of a company to provide services that are at par with international standards! The level of service relies on the agents operating the contact centre and also the call center software ...
Views: 450 - Why Call Center Integration over Call Center Integrated CRM Solution? - by Submitted on Nov 12, 2018 from Mehul ShahCRM system and contact center solution are commonly used tools in BPOs, KPOs and enterprises to perform lead generation and customer care activities. Earlier, the companies used to use these two different systems separately and the agents and executives used to switch back and forth. However, ...
Views: 431 - Why Contact Center Solution Is The Perfect System for eCommerce Business? - by Submitted on Nov 17, 2018 from Mehul ShaheCommerce business is at its peak and it will still touch more success heights in upcoming days. The competition is also getting increased along with the popularity and revenues of eCommerce business. Thus, to withstand in this highly competitive market, one needs to focus on the best customer ...
Views: 385 - Why Must IT Companies Outsource Software Testing Projects? - by Submitted on Nov 21, 2018 from Mehul ShahError finding in the core functions of the software is a continual process because of the changes and upgrades made in the product to deal with competitors. After completion of software, an experienced software tester needs to engage in QA of the nascent software to ensure that the product is ...
Views: 477 - Why You Must Integrate Call Center Solution and CRM System? - by Submitted on Apr 25, 2019 from Mehul ShahThe call center solution and CRM software are used in almost all businesses. The CRM (Customer Relationship Management) solution is an amazing tool to record the data of customer, prospect and other business entities. On the other hand, no other tool can beat call center software in running ...
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