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Customer Service Articles
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- The Extra Mile - by Submitted on Dec 04, 2009 from Renee CormierBy: Renée Cormier The road to developing extraordinary customer experiences shouldn’t be riddled with pot holes, but it often is. Managers want to know how to get their people to care enough to go the extra mile while customers are fed a line of excuses that would choke a bull. “We’re so ...
Views: 1497(3 votes) - The Name of the Game - by Submitted on Jun 09, 2009 from Judi MoreoThe Name of the Game By Judi Moreo If maintaining customer satisfaction keeps sales and profits up, then finding out what makes customers happy should be a top priority. Collecting customer feedback is a win/win situation. Your customers will know you take them seriously, and you will know ...
Views: 2036(1 vote) - Want More Customers? Are There Holes in Your Bucket? - by Submitted on Dec 08, 2009 from Jan BolickIf you want more customers, you’re probably spending lots of resources on sales and marketing. That’s good. But before you do too much more of that – pay attention to what experts say – that it costs 5 to 10 times more to get a new customer than it does to keep an old one. An important reminder ...
Views: 1287(3 votes) - Want to improve? Ask your clients - by Submitted on Nov 12, 2009 from Barbara PhillipsIf you're in business, chances are you looking for ways to improve your service, as well as market your business. One of the best marketing tools available is word-of-mouth. Truly nothing else beats it. We are all looking for proof from someone else. As a business owner, we want to know ...
Views: 1162(2 votes) - Ways to Improve Productivity When Working from Home - by Submitted on Jul 11, 2011 from Matt HallaranFor most Virtual Assistants, working from home becomes so much more convenient, but productivity seems to suffer when Virtual Assistants get too comfortable in their environment. You could easily say, get out of the house and work somewhere else, but where it is convenient, there the VA will ...
Views: 709(1 vote) - We Want You As a Customer! - by Submitted on Oct 01, 2009 from Fred BlackHow hard is it to understand - you can't make your business grow by turning people off? Let me give you a couple of examples. I'm going to a conference this weekend. Flying out on Thursday morning. I'm going to hear and meet John Maxwell and Clebe McClary. So I bought a few new shirts and ...
Views: 1285(2 votes) - Work From Home Careers, a List of Home Based Businesses - by Submitted on Aug 18, 2009 from Iyam SevaWork at home call centers across America are always hunting for superb customer service and phone sales agents. If you can speak on the phone, you have 1 of the skills set to apply for a virtual call center job While not everyone wants to answer the phone for a living, being a virtual call ...
Views: 2376(3 votes) - Would YOU do business with your company? - by Submitted on Dec 28, 2009 from Randi BusseWould YOU do business with your company? When was the last time, if ever, that you experienced what your customer or prospective customer experiences when they attempt to do business with your company? If you don’t know what kind of experience they are having, now would be a great time to ...
Views: 1198(1 vote) - Some Customers Are Worth Losing - by Submitted on Apr 15, 2011 from Young KimIn "A Bronx Tale" (dir. Robert De Niro), the main character, Calogero, befriends a gangster, Sonny. Calogero and Sonny are driving around one day, and Calogero spots a guy who owes Calogero some money. Before young Calogero goes running off, the old and wise, Sonny, stops him. Turns out ...
Views: 1264(4 votes) - Acquire Latest Photocopiers - by Submitted on Apr 07, 2011 from a2b OfficePhotocopier also known as copying machine or copier, are equipment that makes duplicate copies of documents. Using photocopiers is the cheapest and quickest way to make copies. Photocopying machines are vastly used in businesses, educational institutes and government. Initially photocopiers ...
Views: 604(3 votes) - How does Outsourcing Help IT Businesses - by Submitted on Jun 27, 2011 from Bryan CañonIn the fast pace world of IT business nowadays, many organizations have considered making use of a third-party to cope up with the changes and demanding challenges in the industry. The third-partying, commonly known as outsourcing, is a process of sub-contracting a particular information ...
Views: 830(3 votes) - The Face of Your Business - The Front Desk - by Submitted on Dec 17, 2009 from Barbara PhillipsThe front desk and your receptionist can make or break your practice. Here are some tips to keep the face of your practice professional, yet refreshing and friendly. 1. Decide the atmosphere that you want in the front office. Do you want it calm and friendly, clinical and professional, or ...
Views: 1253(3 votes) - Beyond Customer Service - by Submitted on Aug 03, 2009 from Mike McKinleyA sales trainer colleague of mine from South Carolina asks audiences this question: What have you done recently to astound your customers? ASTOUND. To be astonishing to our customers is not just a noble goal, it's a necessary objective for retailers who plan to thrive into the next century. ...
Views: 1605(2 votes) - Customer Service Training – How to Handle Escalated Calls - by Submitted on Jul 14, 2009 from Kate TammemagiHandling an Escalated call is one of the most challenging situations in Customer Care and is one that most people wish they would never have to deal with. However, it is important both to the Company and to the Customer that the escalated call is handled well, and that the issue is resolved. ...
Views: 12730(2 votes) - Have Fun With Social Media Marketing - by Submitted on Aug 23, 2009 from Jacki OpfermanIt's a group of activities that goes by many names, but it's called "social" because it's all about getting to know people - and letting them get to know you and your business - in a relaxed and friendly manner. It's also known as "networking" because that is the goal: to create a network of ...
Views: 983(2 votes) - How to Anticipate Your Customer's Buying Needs and Generate More Product Sales - by Submitted on Nov 18, 2009 from Judah SwagertyWhy do fortune 500 companies make it to that level of prestige? Is it because they have a good product? Is it because of their excellent customer service? Or, maybe they have a superb business system? While all of these may be the right answer, your customer loyalty will come from anticipating ...
Views: 2020(2 votes) - Movers Packers Noida – Choose the Right One to Make Move Right - by Submitted on Jul 24, 2012 from kundan singh boraAre you moving from Noida to somewhere else? Are you moving locally within Noida just from one home to another? Do you want to make move easy and smooth? Do you want a successful and safe relocation of your household belongings or valuable possessions? If yes then it is advisable that you might ...
Views: 768(2 votes) - Preparing Your Business for Your Absence - by Submitted on Dec 17, 2009 from Barbara PhillipsLike many of you, I am the solo provider in my office. So when I am away, there are several things I need to take care of. Here are some things for you to think about when you are away for vacation, illness, continuing education or what-have you. 1. Let your patients know of your plans ...
Views: 1134(2 votes) - The Restroom Test - by Submitted on Apr 15, 2011 from Young KimI walked into a big box office supply retailer the other day. It was possibly one of the dirtiest restrooms I’ve seen. It looked like a truck stop restroom. I decided to go to the restroom next door at a coffee shop. It was pristine. The cleanliness of a restroom tells me a lot about how a ...
Views: 1303(4 votes) - The Telephone: Your First Impression for Success - by Submitted on Mar 01, 2021 from Dr Rick GoodmanPeople form opinions and make judgments about us in the first 60 seconds of a meeting or when speaking with us on the phone. Statistics indicate that 87% of people's opinions are formed based on the tone of our voice while only 13% is based on the actual words we use. The 500 most frequent ...
Views: 2341(2 votes) - DEMONSTRATING YOUR PROFESSIONAL VALUE - by Submitted on May 28, 2010 from Dirk ZellerA Champion Agent can convey the six key rules that equate to professional value to any prospect or client. They are able to drive home the key points to raise their value to the prospect. 1. We don’t sell properties We are salespeople, but we are really selling something other than a ...
Views: 2153(3 votes) - Yes Please...Thank You...My Pleasure! - by Submitted on Dec 22, 2010 from Stephanie A. Parson, PhDWhat is happening to common courtesy and customer service? This month I went to one of my favorite fast food restaurants for breakfast and ordered my favorite breakfast menu item. Here’s the verbal exchange through the drive in window: “Can I help you?” I gave my order. “Is that it?” I gave ...
Views: 982(3 votes) - 6 Preventive Measures to Avoid Common Scaffolding Dangers - by Submitted on Jan 01, 2020 from Ron SpencerDuring the construction work, scaffolding assists and protects the workers, and prevent falls. Workers above the ground level need a safe means of working. However, if the scaffold structure is incomplete or non-conforming, it can create hazards and become dangerous for workers using or around ...
Views: 351(1 vote) - A Day in the Life of a Call Center Agent - by Submitted on Mar 13, 2011 from Sonia RoodyCall center agents undergo rigorous training before they are permitted to handle calls. These training programs are even divided into different phases, to help agents achieve expertise in all aspects of customer handling. Talking to customers may seem simple, but this can become strained or ...
Views: 3456(1 vote) - Blocks to Customer Focus - by Submitted on Dec 02, 2012 from Jim ClemmerDespite all the proclamations, catchy advertising slogans, and customer service publicity, service levels have improved only marginally in the last few years. As Harvard Business School professor, Rosabeth Moss Kanter, puts it "Despite the recent media coronation of King Customer, many customers ...
Views: 855(1 vote) - Building Trust For Online Stores - by Submitted on Jul 09, 2010 from Sarika PeriwalThere is a lot to be said for small business customer relationship management in helping to build the brand and trust in the minds of the customers. In the busy world today when there is little time to spare fighting with sales clerks about what you had ordered and what you received, the ...
Views: 2146(1 vote) - Business Tip - Random Tips & Pearls for your Business - by Submitted on Dec 01, 2009 from Barbara PhillipsMarketing: Getting the word out. Not all practices and businesses have flyers and brochures. I recently met with an NP who uses Vista Prints for business cards, post cards and brochures. Her office even had a double sided sign in the window that she received for free from Vista Prints. ...
Views: 946(1 vote) - Business Tip: 7 Steps to Getting It Done - by Submitted on Dec 17, 2009 from Barbara PhillipsMost entrepreneurs, if they are honest, will admit they have too much to do and things sometimes get lost in the shuffle. You are wearing at least half-a-dozen hats at any given moment. There are many systems out there to help you get it done, but let's look at just 7 steps you can take without ...
Views: 1151(2 votes) - Call Center Dress Code – Exhibiting Your Professionalism - by Submitted on Jun 13, 2011 from Ella GreensLife at a call center has a great glamour which is often reflected with the dress code that the professionals carry. It is always a good feeling to observe an employee who carries their professional attire in a pleasant manner. Especially, organizations that plan Call Center Outsourcing will ...
Views: 1976(1 vote) - Customer Satisfaction is a Reflection of Employee Satisfaction - by Submitted on Dec 02, 2012 from Jim Clemmer"We found that there was a cause-and-effect relationship between the two; that it was impossible to maintain a loyal customer base without a base of loyal employees; and that the best employees prefer to work for companies that deliver the kind of superior value that builds customer loyalty... ...
Views: 1192(1 vote) - Eliminate More Stakeholder Costs by Helping Customers Develop Superior Business Models - by Submitted on Jul 06, 2012 from Donald MitchellThis article's topic will be controversial with some people. Why? Many business thinkers advocate that suppliers should simply work at making life easy and pleasant for customers so that they receive more and more benefits while only making minimal efforts of their own. If your customer has ...
Views: 1293(2 votes) - Everything that you need to know and understand about credit card CCV number - by Submitted on Mar 25, 2021 from Mathew PhilipIntroduction While you are purchasing the phone or online, you will discover that your credit card's expiry date and number are not the only things that you need. In your credit card, there is a security feature called card verification code or live cvv, that vendors require for them to process ...
Views: 260(1 vote) - Examples Of Good Customer Service: How To Make Your Customers Buy From You Again And Again - by Submitted on Aug 28, 2009 from Michael LeeThe difference between an outstanding business and a so-so business lies in good customer service. The better you treat your clients, the more your business will continue to grow. But how do you actually pamper your customers to retain them? What are the examples of good customer service? To ...
Views: 4242(2 votes) - How To Empower VICIDial Solution To Improve Performance of Call Center? - by Submitted on Mar 18, 2018 from Darsh TVICIDial has been in use for years. There are so many companies all across the world using it as call center software to run their business. As a known fact, it is an open source contact center solution and it misses some important features. Furthermore, there are some limitations of this ...
Views: 587(1 vote) - How to Operate a Call Center – Get More Information - by Submitted on Oct 02, 2009 from mark dividThe call center business is a growing multi-billion dollar endeavour worldwide. The term call center almost brings with it images of outsourcing and foreigners manning lots of telephones. While this is not necessarily wrong, it isn't the full story of what a call center is. They are about much ...
Views: 3175(1 vote) - How To Provide Amazing Customer Service - It's All About The Client Experience - by Submitted on Sep 09, 2011 from Andrew LudlamWhenever I initially ask a business owner, “What makes your special?”, or “Why should I buy from you?”, one very common response is “Well we provide excellent customer service”. Most companies promise ‘excellent customer service’ and will position their uniqueness by this notion, however, how ...
Views: 1071(1 vote) - Internet Marketing Expert-Choose the Best For Your Business - by Submitted on May 18, 2010 from Olive Joy VillegasInternet marketing is not just a simple knowledge in Information technology but it is also associated with the techniques that help a certain client get revenue in their business through indirect promotions. There are some site owners who use to pay an amount for the advertisements and direct ...
Views: 971(1 vote) - Is Customer Service Driving Your Business? - by Submitted on Dec 22, 2012 from Josh OlswangerYou've heard probably thousands of times from business people. Customer service is key! As “trite” as that is, anybody who recommends customer service as a key element in business success is 100% on target. If you don't believe them, you can always go to sites like the BBB and read reviews from ...
Views: 951(1 vote) - Moving from Noida – Don’t Forget to Create Moving Checklist - by Submitted on Jul 11, 2011 from abhay pratap singhMoving your home from Noida to a new city? A good moving checklist can make your move much easier and simpler so that you can enjoy your move in fun way. A moving checklist is necessary in order to have a successful and hassle-free relocation of home. 8 weeks before the move • If you ...
Views: 423(1 vote) - Telephone Skills Training – the Structure of an Effective Telephone Call - by Submitted on Jan 10, 2011 from Kate TammemagiEvery telephone contact is important, and training your staff in handling each call professionally and effectively is essential. Telephone skills training should be done in short sessions on an ongoing basis. Refresher training is good for all. The Objectives of Training The purpose of ...
Views: 2363(1 vote) - The Customer – The Most Important Instrument For The Success of a Business - by Submitted on Jul 01, 2011 from Pushelist MasurovHow can a successful company be defined? Most probably, most of the people would answer that success for a company means high revenues. Where do high revenues come from? It is very simple – high revenues come from sales and sales are achieved only when there are clients. This leads us to the ...
Views: 855(1 vote) - They'll No Longer Pay for Botched Surgeries? - by Submitted on May 12, 2009 from Karen ScharfI came across a local news story a few months ago that had me absolutely astounded. A health insurance company here in Indianapolis released a statement saying they will no longer pay hospitals for performing the wrong surgery, performing surgery on the wrong body part, or performing surgery on ...
Views: 783(1 vote) - Tips on Creating Successful Marketing Projects for Your Clients - by Submitted on Aug 12, 2009 from Jim CochranMore than ever before, companies are hiring marketing consulting businesses with one important criterion in mind: “How can this marketing consultant help me get the most out of my marketing dollars?” With increasing pressure to maximize the return on their clients’ marketing investment, ...
Views: 983(1 vote) - Top 3 Aspects to Consider When Choosing Your Load Bank Solution Provider - by Submitted on Jan 01, 2020 from Ron SpencerDo you want to conduct a load bank test of your generator soon? In case, you don't have the expertise of conducting load bank test, and the third part-load bank rentals can be of great assistance to you. Making use of load bank rental provider comprises of several benefits. Opting for the right ...
Views: 758(1 vote) - Why Customer Focus Differentiates - by Submitted on Jun 04, 2009 from Ray MillerHas this ever happened to you? You're in a hurry. You want to complete your business and the person serving you is preoccupied with something other than serving you. Then when you are served, you might get an insincere apology for the delay followed by the completion of your transaction. If ...
Views: 1462(1 vote) - Why Should an Investor or Business conduct an Asset Search? - by Submitted on Dec 02, 2011 from Edward Amaral, Jr., Esq.If used properly and if conducted by a reputable asset search company, asset searches can be used as a valuable pre-investment tool for an investor, partnership, joint venture or other business entity before entering into a contract. Often is the case when an investor or attorney has a client ...
Views: 986(1 vote) - Defining the Role of a Customer Service Representative to Improve Customer Service Excellence - by Submitted on Feb 08, 2011 from Kate TammemagiEvery Company now appreciates the need for Customer service excellence, and the importance of this in achieving Customer loyalty. But how do you ensure that your Customer Service personnel will achieve excellence in every interaction with their Customers? The Foundation Building Blocks The ...
Views: 1581(7 votes) - Since When Did Mediocrity Become The Norm? - by Submitted on Jun 13, 2010 from Cookie Tuminello“There is a real magic in enthusiasm. It spells the difference between mediocrity and accomplishment.” – Norman Vincent Peale One of the definitions of mediocrity I found on line stated: “Averageness: ordinariness as a consequence of being average and not outstanding,” and that pretty much ...
Views: 2687(5 votes) - Creating a Customer-Centric Organization - by Submitted on Jul 27, 2010 from People MetricsIs your organization customer-focused? This is a useful question anytime, but the recession of the last year has made your answer crucial. As the economy turns around, customer-centric organizations will be best equipped to take advantage of growing consumer confidence, as they will have the ...
Views: 1451(3 votes) - How to Get the Most Out of Your Customer Feedback Management Solution - by Submitted on Sep 21, 2010 from People MetricsGathering customer feedback is a crucial part of doing business. In order to survive, a company must understand its customers’ motivations, gripes, and desires. Mediocre companies conduct customer satisfaction surveys. So do the greatest companies in the world. However, elite organizations ...
Views: 916(3 votes)