By: Renée Cormier
Did you know that an important part of securing employee engagement means making sure your employees have the tools to do their jobs effectively? In spite of this, a surprising number of companies force their employees to wing it. It seems ridiculous that sales managers would ... Views: 1119
By: Renée Cormier
The road to developing extraordinary customer experiences shouldn’t be riddled with pot holes, but it often is. Managers want to know how to get their people to care enough to go the extra mile while customers are fed a line of excuses that would choke a bull. “We’re so ... Views: 1497
All companies experience turnover to some degree. Many companies refresh their pool of employees by restructuring their organization every three to four years, and even though the change is sometimes good, it is always costly. Other companies just can’t seem to hold onto people. Sometimes this ... Views: 1538
Question: What costs American businesses over 300 billion dollars annually?
Answer: Disengaged employees.
According to extensive studies conducted by Gallup Management Journal, only 29% of employees are engaged in their work. 54% are disengaged (mentally checked out) and 17% are actively ... Views: 1208
Are your employees satisfied or engaged? As a business owner or manager, you had better know the difference between the two. Your employees may be satisfied at work because they are happily doing the bare minimum to keep you off their backs, but that’s not the same as being engaged. Engaged ... Views: 2387
Malcontents...every company has them and they are costly to have around. In spite of this, many companies are reluctant to get rid of their troublesome employees. Some malcontents manage to create the perception of having value because they are long time employees and know many important things. ... Views: 1525
Probably one of the most difficult achievements for any manager is to assemble and maintain the right team to take their business to a higher level. Sometimes you get it right, and then someone leaves and the whole dynamic collapses. It can leave you feeling like you just fell in front of the ... Views: 1616