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- Training and Corporate Culture - by Submitted on Apr 20, 2009 from Rene StrydomCorporate culture, can be described as a way of business life within an industry and is created, maintained and projected by an underlining set of beliefs. The culture within an organisation is often shared subconsciously, by management and staff members and can also be referred to as the ...
Views: 2940 - Emotional Fitness at Work - by Submitted on Apr 20, 2009 from Warren RedmanIt is well known by now that work-related stress is a major contributor to loss of productivity. What isn’t so well understood is how leaders within the organization can make simple changes to decrease stress and bring quantifiably better bottom-line results. Even where stress doesn’t appear to ...
Views: 2907(11 votes) - Customer Care at Disney ain't Mickey Mouse - by While Disneyland may be a world of fantasy, its customer service makes a real impact on their guests as well as their cast members (a.k.a. employees) who provide the excellent care. When service guru's talk of Mickey Mouse customer care, it's a good thing and all ears perk up with CEO's ...
Views: 2837 - Leaning Toward Lean: Clear Thinking For Better Health(Care) - by Submitted on Jul 10, 2004 from Maya FrostMindfulness is all about paying attention. It's amazing what can be accomplished when mindfulness is applied to systems that need all the attention they can get. If there's an industry that needs some CPR and TLC, it's healthcare. Cindy Jimmerson is a 30-year trauma nurse who is passionate ...
Views: 2741 - How To Be A Better Speaker By Tomorrow Morning - by Submitted on Feb 07, 2008 from Dianne LegroCupid Isn’t Stupid Quickest Valentine’s Day Tips for Matchmaking and Dating Success Did you know that when we meet each other for the first time we evaluate each other on a very deep and super alert subconscious level? The instant we meet someone new we evaluate them with ...
Views: 2738 - How do you hold a team together? - by Submitted on Jun 26, 2014 from Colette JohnstonA team is like a machine — but a living, breathing machine with moving parts. And those individual, moving parts need to work together to move your organization forward. So many factors can affect how your team functions: from personality and communication styles to workload and your corporate ...
Views: 2726 - Public Speaking - Dress Rehearsal for Your Presentation - by Submitted on May 18, 2010 from Gilda BonannoA few days before a play or musical opens, the entire cast and crew conduct a dress rehearsal. They do a complete run-through of the script on stage, dressed in their costumes, with the full scenery and lighting in place and the pit orchestra playing. The purpose of the dress rehearsal is to ...
Views: 2702(3 votes) - Happiness and Work - by Submitted on Oct 23, 2009 from Craig NathansonWhat is happiness? In many ways happiness is very subjective and judged differently by each person. My observation is that people are most happy when they feel in control of their life. Much of one’s life occurs at work thus happiness at work is an important factor to consider. Many factors ...
Views: 2697(5 votes) - Retail Customer Service: Tips For Improving Your Service - by Submitted on Apr 25, 2006 from Kate ZabriskieToday I witnessed a customer service miracle in action. I took my son to our local fast food restaurant, so he could have some lunch and play in the indoor playground. While I was waiting for our food to be ready, a woman approached the counter with a crushed Styrofoam cup. She said, "This cup ...
Views: 2639 - ADDING MORE VALUE TO CUSTOMERS - by Submitted on Mar 19, 2007 from Dr Adalat KhanADDING MORE VALUE TO CUSTOMERS Why do people buy a product or service? Or, for that matter, why do people do all the things they do? There is a very critical and one answer and that is people buy a product or service to get better value for their money. People also do all the other things ...
Views: 2600 - The Advantages of Teamwork at the Office - by Submitted on Mar 15, 2010 from Kate TammemagiAn office environment can be intense. It might be pressure from workload, tension with office relationships, stressful problems that are difficult to solve or the ever-increasing demands from Management. Good teamwork at the office will put all these negatives into a completely different light. ...
Views: 2588(3 votes) - The Essentials of Building Leadership Skills - by Submitted on Jan 24, 2013 from Arun RaoOne cannot stress enough on how important strong and effective leadership skills are in an organization. Any corporate office is as strong, or as weak, as the leader at the helm of the team. It is in the hands of a team leader or manager to drive its members towards a common goal and make sure ...
Views: 2588(1 vote) - Public Speaking – Using the Microphone Effectively - by Submitted on Dec 30, 2011 from Gilda BonannoMany people who speak in front of groups could be more effective communicators if they used a microphone. If the audience has to struggle to hear you, it will be difficult for you to communicate your message effectively. Many things can make it difficult for the audience to hear you, such ...
Views: 2581(1 vote) - A Successful Recipe for Accountability - by Submitted on Oct 04, 2010 from Alicia MarieAccountability is a buzzword in the business world right now. Unfortunately, most of us have negative understanding of the word. We often use the word as if it means blame and punishment. Therefore, we attempt to avoid it. The truth is that accountability is unavoidable. In the workplace, ...
Views: 2571 - TWENTY BASIC PRINCIPLES OF ADULT LEARNING - by Submitted on May 20, 2011 from Al InfandeThe major objective of training is to develop the competence of adults within the organization. When adults are competent at performing their jobs, then production, profits, and job satisfaction will improve. A major function of training is to improve the operations of the organization. ...
Views: 2571 - Supervisor Training – First Steps in People Management - by Submitted on Aug 08, 2009 from Kate TammemagiThe first key to being a successful Supervisor involves getting a good appreciation of the concept of ‘People Management’. Successful Leadership involves both elements of this term, that is ‘people’ and ‘management’. This article provides the first steps in People Management, putting in the ...
Views: 2568 - Supervisor Training – The Jump from Team Member to Supervisor - by Submitted on Jul 07, 2009 from Kate TammemagiThe jump from Team Member to Supervisor is a huge one for most people. One day you are a member of the Team, good at what you do and confident in your position in the working world. Next day you succeed in getting the longed for promotion in your organisation – and suddenly you find yourself in ...
Views: 2563(1 vote) - Corporate training its importance and significance - by Submitted on Feb 12, 2013 from Ritu VashistIn this competitive marketplace, technologies and people are outdated within the blink of a second, leading to business complexity. A company cannot keep on hiring new workforce all the time. It needs a way out of this problem and corporate training has emerged as a solution. For sure this term ...
Views: 2544 - ETL processing using SAS Data Integration (DI) Studio - by Submitted on May 04, 2013 from Naman ShahSAS Data Integration Studio is a graphical user interface that makes easier the building, performance and maintenance of business data integration processes. Powerful, in-depth data modification perceptive is offered in an easy-to-use, wizard-driven user interface, allowing one or more designers ...
Views: 2542 - Dynamic Mindset to Success - by Submitted on May 04, 2007 from Donald LoydDynamic Mindset to Success By Don Loyd, President Oregon Association of Real Estate Professionals From my earliest days I remember thinking and planning on ways to make money. When I was in the second grade I came up with a plan to gather apples from nearby orchards and set up a roadside ...
Views: 2531 - 3 Categorical Distinctions Of Public Speaking - by Submitted on Sep 22, 2009 from Danish AhmedHi there everyone!! Why is it important to distinguish the categories of public speaking? At one point or another, we’ll find ourselves present in all three of these possible situations. If we’ve ever thought, “this is so boring,” or “teach me something new,” or “I don’t feel like ...
Views: 2515(4 votes) - Creating a World-Class Corporate Culture - by Submitted on Jan 18, 2013 from Samantha JohnsonCreating a great workplace culture is not accidental; companies must make a conscious decision to focus and develop a plan that fosters a fantastic working environment for employees. Without a strong culture, there will be no foundation for rapid growth. By focusing on culture, leaders can ...
Views: 2505 - The SMART Steps to Increase Sales - by Submitted on Mar 03, 2010 from Frank O'TooleLike so many things we learn on all types of training courses to improve our skills, sales is no different. The answer to the old age question of ‘are salespeople born or taught’ in my opinion is obvious. Definitely sales people can be taught. Day in and day out the skills of sales are taught ...
Views: 2499(9 votes) - Solving Workplace Challenges for People with ADHD: Time / Task Management - by Submitted on Jun 18, 2010 from Carol GignouxBecause of how the ADHD brain functions, people with this condition commonly experience several workplace challenges that can negatively impact their performance. These challenges include: Time/Task Management, Distractibility/Impulsivity; Working Memory; Organization; and ...
Views: 2490(1 vote) - REALIZE YOUR POTENTIAL - by Submitted on Apr 11, 2005 from Manoj SharmaRealize Your Potential Thinking as an intelligent, educated and a professional in your field is it possible that you may not be fully realizing your potential? If you stop to take a close look at yourself you’ll discover that there are three levels to your potential. 1) Your Exhibited ...
Views: 2455 - Workplace Spirituality - by Submitted on Apr 15, 2011 from Waqqas AlviWe must understand the reason why we are here in this world. There is a reason, a purpose of us being here because without a purpose we will not exist. There is a purpose for which we were created and connected with each other. This purpose connects us, pulls, guides, thrives us and it is the ...
Views: 2413(4 votes) - Customer Service Training – Improving Skills in Call Centres - by Submitted on Aug 27, 2009 from Kate TammemagiWorking at building and improving Customer service skills and techniques is vital in any Call Centre. It is so easy for bad attitudes to creep in and these can quickly affect how the Customer Service agent performs with your Customer. It is relatively easy to run short, motivational Customer ...
Views: 2407(2 votes) - Change Management: a key leadership success factor! - by Submitted on Feb 28, 2012 from David AllanThe greatest myth for a leader is to think, “I have arrived”. Organizational landscapes are always changing, bringing along with them new problems and new possibilities. Therefore leaders can’t afford to stop growing in their ability to manage change. Change management is one of the key ...
Views: 2406(1 vote) - WINNING: DEFINING IT. ACHIEVING IT - by If you ask most people whether they would like to be considered a winner or a loser in life, they would most assuredly reply that they would like to be a winner. But this begs the question, "What does it mean to win at life?" In some things it's easy to define a clear winner. In a basketball ...
Views: 2405(1 vote) - 5 Cool Tricks To Increase Your Self-Confidence When You Speak - by Submitted on May 08, 2020 from Lynda StuckyDid you know that the number one desired outcome of communication skills coaching is to increase self-confidence speaking? Whether the situation is to speak to the boss, a roomful of people or a large massive crowd, having the self-confidence to deliver the message in a way that resonates is ...
Views: 2383(1 vote) - Telephone Skills - How to avoid Irate Callers in Customer Service - by Submitted on Sep 11, 2009 from Kate TammemagiIn Customer Service, we get stressed callers from time to time. Stressed callers are Customers who have the potential to become irate. Poor Customer Service skills will actually make them become irate. The skilled, high performing Customer Service agent will defuse the situation, and will ...
Views: 2300(1 vote) - 10 Tips For Bringing Your Event To Life - by Submitted on Sep 12, 2004 from Susan FriedmannYour job as an event planner doesn’t stop with the meeting in the company boardroom. You may be call upon to organize an employee appreciation event, an awards dinner, a product launch, the celebration of a company milestone, a gala recognizing a longtime employee’s retirement, an incentive ...
Views: 2290(2 votes) - "Follow-the-Bouncing-Ball!" - by Submitted on Jun 24, 2013 from Hal Wechsler“Follow-The-Bouncing-Ball!” • 1. “Pop, in plain English, tell me why using a Pacer or pointer to underline or overline the words of each sentence is worth the bother?” • 2. “Fifty years of reading research show that students from 5th grade through high school, college & grad school, and all ...
Views: 2289 - Customer Service - Motivating the Customer Service Team - by Submitted on Aug 17, 2009 from Kate TammemagiA poorly performing Customer Service Representative isn’t just falling below par; they may be actively sending your Customers or Prospects off to the opposition. A whole Team of Customer Service Representatives who is performing badly can be a threat to your survival! And yet a Team can go off ...
Views: 2287 - Corporate Training. A Trainer's Perspective - by Submitted on Apr 09, 2011 from Ravi GorowalaTrainers become trainers for several reasons. Sometimes they have a passion for it. At other times they simply enjoy the limelight. Sometimes they see it as the shortest path to mammon. Passion alone may not always be enough. Usually it is a combination of passion, skill, experience and that x ...
Views: 2284(7 votes) - LESS STRESS MEANS MORE SUCCESS - by Submitted on Jun 29, 2004 from Shoshanna KatzmanMost people spend an enormous number of hours in their workplace. For this reason alone, it is essential to make it a place where people want to be, but also one that promotes physical and emotional health for its inhabitants. Business people normally operate at extreme levels of stress on a ...
Views: 2271(1 vote) - Becoming Excellent: Outsmarting Racism - by Submitted on Jan 11, 2004 from Maya FrostThinkers know better than to be racist. It's generallyunderstood that racists are, well, not thinkers. It'snot that racists are necessarily stupid--it's that theyare ignorant. We like to think that racists are choosing to hang onto their bias because they don't know any better. Thoseof us who ...
Views: 2269(1 vote) - Mangement Leadership for the New Millennium - by In a work force of winners, managers think like leaders. They mentor and coach others to bring out their best and encourage them to stretch their capabilities.
Not long ago, I overheard an exchange between a friend and his teenage son. The boy wanted to borrow the family car to attend a ...
Views: 2248 - Anger Management in Corporate America- We need help! - by Submitted on Oct 05, 2010 from Ari NovickAnger has become one of the most intimate issues in today's world . With unemployment at an all time high nationally , and the stress of current life in American becoming incredibly stressful , Americans are turning to rage . Anger is often a bi-product of other more primitive emotions such as ...
Views: 2234 - The 7 tips to Presentation Skills - by Submitted on Mar 22, 2010 from Frank O'ToolePresentation skills play an important role in business today and if you use some of the key 7 skills taught on presentation skills training courses there is no doubt that you can develop the skills necessary to carry out effective presentation So what are these 7 skills and tips necessary to ...
Views: 2233(7 votes) - Why Do Leaders Seek Mediocrity - by Submitted on Apr 23, 2010 from John GrubbsWhy Do Leaders Seek Mediocrity? By John Grubbs While conducting research for my upcoming book... “Idiots Love Mediocrity”, I have discovered some powerful reasons that explain why leaders seek mediocrity rather than excellence for the organizations they serve. Surprisingly, the ...
Views: 2220(4 votes) - "Follow-the-Bouncing-Ball!" - by Submitted on Jun 24, 2013 from Hal Wechsler“Follow-The-Bouncing-Ball!” • 1. “Pop, in plain English, tell me why using a Pacer or pointer to underline or overline the words of each sentence is worth the bother?” • 2. “Fifty years of reading research show that students from 5th grade through high school, college & grad school, and all ...
Views: 2209(1 vote) - Attack of the Killer Butterflies - by Submitted on Jul 18, 2004 from Jan NoyesYou’re the epitome of confidence in front of the bathroom mirror. You invite a friend to view your presentation and dazzle her with your poise. She loyally claps and smiles and offers words of encouragement. It’s just that there’s this nagging flutter in your stomach every time you think about ...
Views: 2199 - Fastest Way To Learn French On Your Computer - by Submitted on May 12, 2011 from michael chibuzorThe following article covers a topic that has recently moved to center stage--at least it seems that way. If you've been thinking you need to know more about it, here's your opportunity. If you base what you do on inaccurate information, you might be unpleasantly surprised by the ...
Views: 2158(2 votes) - How to be a Good Communicator - in Business and in Life (from 'Steps to Success, Prosperity and Happiness' ) - by Submitted on Jan 12, 2011 from Craig LockArticle Title: How to be a Good Communicator - in Business and in Life (from 'Steps to Success, Prosperity and Happiness' ) Author: Craig Lock Category (key words): Success, Success Principles, Motivation, Inspiration, Sports Psychology, Sport, Mind, Mind Control, Positive Thinking, Books, ...
Views: 2126 - What you need to know about SolidWorks Training ? - by Submitted on Apr 20, 2010 from G SaravananSolidWorks is a 3D mechanical CAD (computer-aided design) program that runs on Microsoft Windows. SolidWorks is currently used by over 3.4 million engineers and designers at more than 100,000 companies worldwide. Design engineers at these companies need to be trained in using SolidWorks, and ...
Views: 2112(1 vote) - Falling Down Is An Accident, Staying Down Is A Choice - by Submitted on Feb 23, 2016 from Rosemary Nonny KnightHave you seen a baby learn to walk? Have you heard that example time and time again? Have you learnt the lesson in it YET? Or are you still thinking that unless you can take one step to greatness everytime, then your ideas, your visions, your mission is not worth getting back up and trying ...
Views: 2078 - Essential Qualities of Cowboy Boots - by Submitted on Sep 25, 2012 from Jake AuthorPurchasing a pair of good quality cowboy boots must have been on your mind since a long time. However, you need to prefer those qualities that help you in maintaining a true style that is confined just to you. Numerous brands are now available in the market that are known to enjoy maximum ...
Views: 2062 - A Non-Waste of Time Team-Building Exercise [and yes you can try this at home] - by Submitted on Apr 01, 2013 from Noelle NelsonYou moan, you groan. Your manager has called one of his infamous “team-building” meetings, and it’s only the threat of getting fired that propels your butt out of your chair and into the meeting. What a waste! Sitting around doing departmental Kumbaya when you have piles of work marked “Urgent!” ...
Views: 2060 - What Are The Most Popular Forms Of Corporate Entertainment One Should Consider? - by Submitted on Jun 23, 2012 from Patrick ThompsonWhen assigned to choose entertainment for a corporate event, it is not always easy to determine what type of entertainment you should book and where to find and book said entertainment. There are many different types of entertainers available for corporate events so it is important to be aware ...
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