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Communication Skills and Training Articles
Joseph Riggio is The Official SelfGrowth.com Guide to "Communication Skills and Training". You can find complete information on Joseph Riggio and his products by visiting www.josephriggio.com.
SelfGrowth.com Recommended Articles:
Access POWER - by Joseph Riggio- 5 Ways to Stop an Argument in Less Than a Minute - by Submitted on Mar 03, 2014 from Pat LaDouceurThe trouble with arguments is that they don't work. I'm not talking about a good debate, where you have some great ideas, and they clash, and you start a healthy back-and-forth that feels fun. I mean arguments – where tension starts to rise, responses start to get personal, and you go around ...
Views: 1658(1 vote) - 50 Ways to Boost Sales in Tough Times - by Submitted on Aug 05, 2011 from Craig ArnoffSELL MORE TO EXISTING CUSTOMERS • Analyze each account for cross-sell and up-sell opportunities • Accompany your reps on key account sales calls – call on executives if possible • Conduct customer satisfaction surveys and look for opportunities to improve service and to sell more • Inspect ...
Views: 2328(1 vote) - 6 Tips on Receiving Feedback - by Submitted on Oct 05, 2009 from Adam YoungFeedback can be a valuable tool in personal and professional development. The opinions of others can give you insight into your own behavior that you may not know or find out on your own. Although it is very useful, sometimes feedback can be difficult to hear, especially if it has not been ...
Views: 4802(3 votes) - 6 Ways to Make a Great First Impression - by Submitted on Sep 21, 2009 from Adam Young6 Ways to Make a Great First Impression The saying, “You only get one chance to make a first impression” is used often because it is very true. When meeting someone for the first time, how you act and what you say has a considerable effect on the other person’s view of who you are. It can ...
Views: 1251(1 vote) - 7 of 12 Relationship-Deadly Barriers to Effective Communication - by Submitted on Feb 02, 2009 from Joshua UebergangThere are 12 barriers to effective communication that destroys any type of relationship. Be sure to overcome these roadblocks if you want happy relationships. 1. Criticizing. Criticism involves judgmental states that usually put down a person. "Don't do it that way", "You're wrong", "You're not ...
Views: 3883(2 votes) - 7 Ways to Empower Your Communication - by Submitted on Sep 18, 2009 from Carmen Brandt WolfMost of us spend a good part of our day communicating with people. We may be talking to our kids, spouse or co-workers, or we may be talking to a classroom full of not-so-eager students. The way we communicate touches every aspect of our lives. In fact, we spend so much time communicating, we ...
Views: 1202(1 vote) - 9 Ways a Website Copywriter can Build Trust - by Submitted on Nov 06, 2012 from Heather GriffithsA website copywriter knows that building trust is essential to any marketing strategy. No transaction can be performed without trust. In fact, without it, your business simply wouldn’t function. In internet marketing the trust element is intrinsically vital, web users have to overcome the ...
Views: 1239(2 votes) - A Business In One Sentence - by Submitted on Aug 09, 2005 from Catherine FranzMarketing expert and author, Geoffrey Moore, has a usefulfill-in-the-blank method for creating a theme andpositioning statement for your business. I prefer to usehis same system for creating clarity for myself in what I'mselling, creating an elevator or introduction speech, andalso material for ...
Views: 1250(1 vote) - A Business In One Sentence - by Submitted on Aug 09, 2005 from Catherine FranzMarketing expert and author, Geoffrey Moore, has a usefulfill-in-the-blank method for creating a theme andpositioning statement for your business. I prefer to usehis same system for creating clarity for myself in what I'mselling, creating an elevator or introduction speech, andalso material for ...
Views: 1250(1 vote) - A Tool for Conscious Communication - by Submitted on Dec 31, 2012 from Robyn VogelDo you wish you could tell your partner what you are feeling more easily? Are you looking for a way to have a productive conversation without playing the blame and shame game? Do your "discussions" sometimes last into the wee hours of the night leaving you exhausted the next day? When you have ...
Views: 2083(1 vote) - Accenting the Positive: Simple Tips for Accent Modification - by Submitted on Jul 30, 2009 from Lynda WilnerToday’s global marketplace allows us to communicate and conduct business throughout the world. Our daily lives are enriched with a multitude of cultures and accents. Daily communication provides ample opportunities to interact with individuals who speak “American English” as a second ...
Views: 4134(2 votes) - Access POWER - by Submitted on Jul 07, 2011 from Joseph RiggioIntroduction If you’re anything at all like me, you’ve probably had periods in your life where the most fitting description would be that of being a “self-help junkie”. I know, it’s not a pretty or flattering description, and perhaps it’s not even obvious what I mean by it... Built right ...
Views: 10637(4 votes) - Acting Together for Good: Cooperation - by Submitted on Jun 03, 2009 from Intent.com AuthorsCooperation seems simple: working together toward a common goal for the benefit of all involved. But amazingly it can be quite challenging, even when we have so many successful examples all around us. Human society is based upon the concept of cooperation, but finding a balance to ensure the ...
Views: 4064(1 vote) - Active Listening: Turning Customer Service into customer satisfaction - by Submitted on Jun 08, 2010 from Angela SmytheTypically, communication skills training is focused around improving our speaking and presentation skills, but improving how we listen to information is just as important. Listening plays a major part in effective communication, how we listen and what we choose to listen to has a big impact on ...
Views: 6706(1 vote) - Advantages of corporate team building - by Submitted on Dec 27, 2012 from ROSS RODRIQUEZThere are many advantages of team building events but for this a team must be well efficient. In these types of activities a corporate team building ability is must. So you can get its advantages from the post below. If you check out firms creating glorious profits, you'll forever notice a ...
Views: 794(1 vote) - An Act of Love - by Submitted on Jan 06, 2014 from Dr Ana GarciaMost people believe that money gets the world go round. So did I… until my life changed in a way that things stopped being the way they used to be and started to change in ways that, at the time seemed harsh, difficult… even unfair… … and then I decided to look for the gift in my present ...
Views: 1660(2 votes) - Anger Management Using the Compliment Sandwich - by Submitted on Oct 18, 2009 from Dr. Lyle BecourtneyDo you ever find yourself getting more and more angry and frustrated while trying to explain what is bothering you? Perhaps you feel like others are not really listening to you or trying to understand things from your perspective. In such circumstances, you may end up raising your voice or ...
Views: 2838(2 votes) - Are You Listening in the Mundane Tasks? - by Submitted on Oct 15, 2009 from Kimberly ChastainI am currently working through a Beth Moore Bible Study and came to an interesting find. In Luke 2:42, we learn that Jesus was 12 years old when he went to the feast at the temple. In Luke 2:52, we learn that Jesus grew in wisdom and stature and in favor with God and men. In Luke 3:23, we find ...
Views: 1137(1 vote) - Assertive Communication and How to Use It - by Submitted on May 05, 2009 from GARTH DELIKANOver the ensuing months we are going to cover in detail all the nuances of what I call “Assertive Communication” or being able to communicate in a much more positive and effective manner with the people In your life, whether it be work colleagues, including management, your friends, or just ...
Views: 2253(3 votes) - Being Positive Helps Create Positive Children - by Submitted on Feb 07, 2011 from Rachael MahYour mindset determines how you see the world. It determines your perception of the world, and this perception is like a filter. The great thing about filters is that they can be adjusted. Take a water filter. Maybe it is set to filter out only chlorine, but it also lets all the other yucky ...
Views: 1399(1 vote) - Beyond the Persona - Getting to Really Know People - by Submitted on Dec 15, 2009 from Gian Fiero |I recently attended the funeral of a young man I'd known for all of his life. As with most funerals, it was a somber experience marked by the outward display of sadness. Funeral services can be as formal or as informal as the family allows them to be. This particular funeral service was very ...
Views: 1503(4 votes) - Building Rapport Over The Phone: 3 Steps To A Pleasant Phone Conversation - by Submitted on Sep 04, 2009 from Michael LeeBuilding rapport over the phone may seem a little daunting at first, but it’s actually quite easy. Unlike face to face conversations, you don’t have to worry about looking awkward or doing something that might embarrass you in front of the person you’re speaking to. When it comes to building ...
Views: 4935(1 vote) - Bullying in the Workplace - by Submitted on Oct 15, 2009 from Patricia PitselAn excellent article appeared in Vital Smarts (a newsletter by the authors of Crucial Conversations, and Critical Conversations. I highly recommend it for the Q&A they have every issue. The URL is www.vitalsmarts.com). An issue or so ago they published a letter from a school administrator who ...
Views: 859(1 vote) - Choice - by Submitted on Sep 14, 2009 from Sharon SaylerMy friend Stephen attended a workshop over last weekend. As he relayed the event, he commented that the instructor had a favorite response to many questions… “Your choice.” It is our choice, isn’t it? Yet, life doesn’t always feel as simple as those two words make it seem. Sometimes, you ...
Views: 1598(1 vote) - Coaching Gen Y? Don’t be like the Wolf in Sheep’s Clothing - by Submitted on Sep 15, 2009 from Juliette RobertsonThe story I’m about to share with you is over 2,600 years old, yet its morals still apply to any manager today who wants to coach their staff. It was told by the Greek fabulist named Aesop; you may have heard of him. He was a slave who lived in sixth century BC and eventually was freed by ...
Views: 1718(1 vote) - Commitment & Success in Public Speaking - by Submitted on Jan 06, 2014 from Dr Ana GarciaI don’t think I have to tell you, if you have picked this book and especially if you have kept reading so far, anything about commitment, because you are already committed not only to becoming a better speaker but also to your own personal growth. It was June 2009, after I made the ...
Views: 1862(2 votes) - Communicating a Change in Your Project's Go-Live Date - by Submitted on May 11, 2009 from Gilda BonannoYour project go-live date has changed – now what? Regardless of the reasons for the change (and let's face it, "the date has changed" usually is interpreted as "the date has slipped"), there are six steps you should take when communicating a change in your project's go-live date: 1. Consider ...
Views: 3860(2 votes) - Communication in Recovery - Ten Steps to Fair Fighting - by Submitted on May 24, 2009 from Peggy FergusonUse the following ten steps to replace old, ineffective arguments with an effective fair fighting session: 1. Fight to resolve an issue or solve a problem. 2. Identify the problem to be solved. 3. Take turns stating your case, using I messages. 4. Practice active listening. 5. Generate ...
Views: 3092(1 vote) - Communication is a two way street! - by Submitted on Oct 07, 2009 from Mary Dee FreemanWe live in the communication age. We can talk to each other faster and easier than ever before. We have cell phones, blogs, e-mail, and social networks like facebook and twitter. There are so many new ways to communicate. So why is it that we have so much trouble communicating? It seems ...
Views: 1961(1 vote) - Communication Keys for Success - by Submitted on Aug 11, 2009 from Melanie DrakeImproving communication is a major need for many organizations. Whether you are a manager, supervisor, or frontline employee, there are always opportunities to improve communication. Often, communication problems occur when people don’t pay attention to the basics. Here are five keys to ...
Views: 4099(1 vote) - Communication Strategies that Work - by Submitted on Jan 09, 2013 from Joeel A. RiveraIn your relationship, are you trying to live a dream that you were sold or are you creating the reality that you want? Throughout our lives we are sold two dreams; however, neither of them paints a realistic picture of a truly rewarding relationship. The first dream unfolds when we are ...
Views: 947(1 vote) - Communication Tips that Work - by Submitted on Sep 18, 2009 from Carole Hodges1. Listen to other people. The most successful people let others talk more than they do. Use questions to expand the conversation beyond small talk. Ask probing questions to elicit a person’s dreams and passions. Uncover ways that you can contribute to others and take action immediately. 2. ...
Views: 3067(7 votes) - Competing for Customers - by Submitted on Oct 05, 2009 from Jeff Gee• For a company, who matters the most the customers or the consumers? Can you illustrate, drawing from your research and consulting insights, this distinction? In a way we are all consumers. We all consume goods, merchandise, and food and on an energetic level we even consume energy from ...
Views: 1428(2 votes) - Creating Passive Income: How To Make People Understand? - by Submitted on Sep 05, 2009 from Sandeep NathMaking people understand subjects not taught in school is difficult... and therefore so well worth it! How to create passive income is one such subject. Research by various noted gurus establishes that all people can be categorized in four personality types. 1. The Sales personality, which ...
Views: 1396(1 vote) - Crystal Clear Communications - by Submitted on Sep 08, 2009 from Hunter PhoenixOne of the biggest issues I've seen over the years working with clients is that of communications. So often, situations can go array simply for lack of crystal clear communications. Part of the problem is also part of the beauty; we all have different communication styles. And as much as this ...
Views: 1587(2 votes) - Cultural Elements an Immigrant Misses - by Submitted on Apr 21, 2010 from Laura OlmosCuriously, after leaving behind our country, our people and our culture, we begin to miss a lot of things, including things we never really missed while living there. While we still live at home... eating out with friends we won’t order sancocho, ajiaco or any other typical food, since we ...
Views: 666(2 votes) - Dealing with Criticism - by Submitted on Dec 23, 2009 from Stanley HibbsNo one likes to be criticized. I wish I could avoid it completely, but that’s not the way life works. I have spent many an hour listening to clients complain about the criticism they receive from parents, spouses, and bosses. They clearly need my empathy and understanding and perhaps ...
Views: 1153(1 vote) - Dealing with Difficult People - A Spiritual Perspective - by Submitted on Jul 07, 2009 from James LeGrandWe all have difficult people in our lives, and unfortunately, we must deal with them to get things done in life. It can be your ex, your parents or your in-laws. It could be your employer, employees or co-workers. Sometimes it’s the store cashier, the customer service agent or another ...
Views: 5660(2 votes) - Dealing with pink elephants: Confronting another person - by Submitted on Jul 09, 2003 from Judy TsoAha Solutions Unlimited There is a pink elephant between you and another person. You know what I mean. There is something left unsaid. There is some issue hanging in the air. It is like there's a big pink elephant hanging in the space between you and the other person. Perhaps the other person ...
Views: 7876(2 votes) - Definition of Communication - by Submitted on Apr 23, 2010 from Jan AshbyIn truth, skill in communication is one of the most vital things in life. To make progress on any front - whether it be professional or personal, intimate or casual, you simply must master this challenge. Why is it so significant? It is because you need to accurately convey thoughts, messages, ...
Views: 1631(1 vote) - Definition: Interpersonal Communication - by Submitted on Oct 21, 2007 from Debbie MolisInterpersonal communication is the process of sending and receiving information between two or more people. Types of Interpersonal Communication This kind of communication is subdivided into dyadic communication, Public speaking, and small-group communication. Dyadic communication is simply a ...
Views: 39952(2 votes) - Develop Effective Communication Skills In 5 Easy Steps - by Submitted on Mar 01, 2010 from Joshua UebergangIf you follow the five laws of effective communication skills, you will be a master communicator with great social and relationship connections. Friends and influence will easily flow from you. 1. Kill righteousness. The need to be right is a serious communication mistake couples make in ...
Views: 2155(1 vote) - E-learning forums - Are you putting off posting? - by Submitted on Dec 27, 2012 from Liz HardyE-learning forums trigger some extreme reactions – you'll either love them, or hate them. Some people just love electronic discussion boards. They see e-learning forums as a natural extension of emails and texting. And they get real value out of talking to other learners – it’s a great way ...
Views: 1233(1 vote) - Effective Communication Strategies In The Workplace: 3 Ways To Get Your Point Across - by Submitted on Sep 17, 2009 from Michael LeeHaving effective communication strategies in the workplace poses many benefits. They make for a more productive and healthy work environment. Unfortunately, a lot of people don’t really know how to communicate themselves properly. Let me give you an example… Isn’t it funny how a simple ...
Views: 4025(1 vote) - EIGHT Mental Stimulation Tips for Your Precious Pets - by Submitted on Feb 28, 2017 from Colleen FlanaganImagine being alone all day, living in the same environment you've explored thousands of times. You have nothing to do except sleep and wait for your roommate to get home to feed and hopefully spend time with you. He’s been rather stressed out and crabby lately. Your quality time together has ...
Views: 2415(1 vote) - Elementos Culturales Que Extraña Un Inmigrante - by Submitted on Apr 21, 2010 from Laura OlmosCuriosamente, después de un tiempo de haber dejado nuestro país, nuestra gente y nuestra cultura atrás, comenzamos a extrañar muchas cosas, incluyendo algunas que nunca realmente extrañábamos o consumíamos regularmente cuando aun vivíamos allá. Es muy común que cuando aun estamos en nuestra ...
Views: 1002(2 votes) - Empathy in Communication - by Empathy is vitally important in good communication. Many people confuse empathy with sympathy, but empathy is much more.
My dictionary defines it as "the quality or process of entering fully, through imagination, into another's feelings or motives." In the fullest sense, it implies putting ...
Views: 25457(1 vote) - Even Ralph Kramden Used Self Talk - by Submitted on Oct 18, 2009 from Dr. Lyle Becourtney"Pins and needles, needles and pins; it's a happy man that grins." These classic words were made famous by Jackie Gleason in his role as Ralph Kramden in the 1950s TV sitcom, The Honeymooners. So why in the world was America's favorite bus driver so intent on repeating this phrase whenever he ...
Views: 3680(2 votes) - Foolproof Your Presentations - 10 Tips for Delivering Professional Presentations - by Submitted on Oct 17, 2019 from Pamela WigglesworthIn the workplace, we make presentations all the time, be it to internal or external stakeholders. One of the reasons many people fear making presentations to the boss or clients is they are afraid of being the focal point of everyone's attention and don't want to risk making a fool of ...
Views: 1127(1 vote) - Four Steps to Avoid Playing the Blame and Shame Game - by Submitted on Dec 31, 2012 from Robyn VogelWhen you have something important to share with your sweetie, but feel like all you want to do is blame him (or her) here is exactly what you need to move forward. Take these 4 steps with ease: 1. Take 5-10 minutes to journal what you are upset about (don't skip this very important ...
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