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Communication Skills and Training Articles
Joseph Riggio is The Official SelfGrowth.com Guide to "Communication Skills and Training". You can find complete information on Joseph Riggio and his products by visiting www.josephriggio.com.
SelfGrowth.com Recommended Articles:
Access POWER - by Joseph Riggio- Leading With Optimism - 10 Ways to Be Optimistic - by Submitted on Feb 23, 2010 from Doris Kovic"Are you kidding me - how can I be optimistic? There is nothing to be optimistic about in this economy." With the constant stream of bad economic news it is very easy to get caught up in thinking that nothing positive is happening. We start to believe that there is little that we can do to ...
Views: 2712(9 votes) - Patient Communication That Works and Builds Your Practice - by Submitted on May 21, 2009 from Karyn MaierHave you ever had a patient that sits through a whole report of findings and looks at you with the deer in the headlights look? It's obvious that they don't really understand the treatment program that has been implemented and your communication is off target. If your patients do not have have ...
Views: 1603(3 votes) - Public Speaking - Face Your Fears - by Submitted on Sep 09, 2009 from Gilda BonannoIf you're like most people on the planet, you have fears. And like many people, you may be afraid of speaking in public. Whether it's a mind-numbing, knee-knocking, stomach-churning fear, or a milder, less invasive, I'd-rather-not-be-doing-this fear, it can get in the way of your professional ...
Views: 1351(3 votes) - Public Speaking - Know Your Audience - by Submitted on Jan 22, 2010 from Gilda BonannoThe number one rule of successful presentation preparation is to know your audience. Here are some tips to consider when you're thinking about how to connect to your audience, whether it's an audience of 1 or 100: • Know what's playing on station WIIFM. That's the station the people in ...
Views: 1265(3 votes) - Refresh your sales team; re-motivate them and train them - by Submitted on Mar 22, 2010 from Avax SeoOften a company’s overall profit and revenue depends on the ability of the sales team and how well they can sell the company’s products or services. Even if the outputs are of high quality and are produced in a cost effective manner, profit is generated only with sales and the sales of the ...
Views: 1645(3 votes) - Six Ways to Avoid Misunderstandings - by Submitted on Mar 29, 2010 from Todd SmithEarly in my career I found myself being involved in countless situations that resulted in misunderstandings. My natural reaction was to blame others, rather than accept responsibility. I used to think it was the other person’s fault if he or she did not understand something or explain ...
Views: 2639(3 votes) - Talking Heads - Dealing With People Who Won't Shut-Up - by Submitted on Jul 30, 2009 from Gian Fiero |We have all been in situations with people who seem to be talking at us instead of with us. They just open their mouths, take aim, and commence to rapidly moving their lips. It doesn't matter that we don't (or have the chance to) interact or interject, they just keep on going...and going...and ...
Views: 2698(3 votes) - Teasing, Sarcasm and Emotional Scarring in Adults - by Submitted on Dec 23, 2010 from Lianda LudwigTeasing, as either a teaser or target is a universal experience that all persons participate in, or are exposed to at some level. The childhood rhyme says “Sticks and stones may break my bones, but words can never harm me”. This is probably one of the biggest lies we try to convince ourselves, ...
Views: 8974(3 votes) - The Art of Giving Advice: 3 Steps to Doing It Well - by Submitted on Mar 26, 2003 from Uzi WeingartenGiving good advice is a great gift. Yet, we sometimes run into trouble because of the way we offer it. The ability to give advice in a positive, constructive way is an art. Here are three points to help us offer advice with effectiveness and compassion. 1. Listen first. While this rule is true ...
Views: 15486(3 votes) - Three Keys to Excellent Customer Service - by Submitted on Mar 01, 2021 from Dr Rick GoodmanIf you’re like me and I know many of you are out there, when it comes to customer service there are certain traits that stand out and can make or break a business. The three simple traits that I have noticed in businesses that deliver first-class service are the following: 1.They Listened to ...
Views: 9074(3 votes) - Three Keys to Excellent Customer Service - by Submitted on Mar 01, 2021 from Dr Rick GoodmanIf you’re like me and I know many of you are out there, when it comes to customer service there are certain traits that stand out and can make or break a business. The three simple traits that I have noticed in businesses that deliver first-class service are the following: 1.They Listened to ...
Views: 9074(3 votes) - Top Five Tips for the Holiday Office Party - by Submitted on Jan 29, 2013 from Tracey FarmerToday is Day 6 of my "25 Days 'til Christmas Plan" and I'm merrily on my way to holiday bliss. With my husband's office party right around the corner, I started thinking about all of the funny things that have happened over the years at these events. Luckily, I have not been involved. ...
Views: 1609(3 votes) - Training Your Internal Coach for Success! - by Submitted on Jul 14, 2009 from Vesna GrubacevicDo you realise that every time you speak to yourself you are actually coaching yourself? Are you empowering yourself through your own internal dialogue or beating yourself up? Is that little voice inside of you your best friend or a saboteur? How would you like to be able to train your ...
Views: 1412(3 votes) - United States: Multilingual Potpourri & English Tutoring - by Submitted on Jan 11, 2010 from shashank shalabhThe United States of America happens to be one of the most multicultural and ethnically diverse countries in the world. The credit goes to large scale immigration from various nations! The existence of people from diverse cultural backgrounds across the US makes it home to a number of languages. ...
Views: 1287(3 votes) - What’s Love Got to Do With It?Submitted on Jul 24, 2009 from Ann Ronan, Ph.D.Why am I talking about love in the context of business? And no, I don’t mean a passionate office romance. I’m talking about the fact that loving my clients has been a key to success in my business. It hit me several years ago when someone asked me the secret to my success...without ...
Views: 1693(3 votes) - ***Busting the Block: Seven Secrets for Smashing Writer’s Block - by Submitted on Nov 30, 2009 from Diana Morris© 2009, Diana Morris and Doug Davin www.breakthroughskills.com Writer’s block. Usually said with the same tone we might use for “root canal” or “audit,” writer’s block is the frustration of being stumped by a writing task. No ideas are flowing, or the ones that are seem silly, clunky, or ...
Views: 1222(5 votes) - Ask Questions - by Submitted on Dec 05, 2009 from Steve TothAs a radio show host on my shows, I’ve learned to ask questions and discover the magnificence of whom my guests are. When creating a radio show that provides a platform for my niche and to help those who are interested in what I have to offer. I’ve also discovered two ways to accomplish ...
Views: 1603(5 votes) - How to Make Enjoyable Conversation - by Submitted on Jun 03, 2011 from Eduard EzeanuOne of the best things you can do in conversations is to feel good and help the other person or persons feel good as well. Enjoyable dialogue is the key to someone’s heart. As a communication coach, people often disclose to me how they find most conversation boring and they only have it out ...
Views: 6379(5 votes) - How To Put Together a Short Speech – part one - by Submitted on Jul 02, 2009 from Mark GarnhamBecause high quality speech writing and presentation is quite a refined art, I have decided to write this article as a series so that all aspects of speech writing and presenting can be covered in suitable depth. The reader can then determine what level of requirement they have and reference ...
Views: 2636(5 votes) - Playing with Other People’s Lives - by Submitted on Mar 01, 2010 from Willie HortonFirst of all, we all know what the title means – children’s lives toyed with by teachers, children bullied in the schoolyard and employees bullied in the workplace. We’re all aware of domestic violence, psychological violence in the home and the workplace and the manner in which Governments ...
Views: 1913(5 votes) - Teaching an Eagle to Swim, Appreciating and Nurturing Your Unique Talents - by Submitted on Nov 06, 2009 from Gary JordanHave you noticed how so much of the feedback we get about ourselves in life is negative? Think back to school progress reports. Now, reflect on your job performance evaluations. How often did these assessments focus on what you were doing well, as opposed to where you needed to improve? If ...
Views: 1109(5 votes) - The Unspoken - by Submitted on Aug 26, 2009 from Lyndsey ShafferTwo common phrases used to describe the impact a person has are “your words speak volumes” and “your silence is deafening”. However, the opposite is true as well. Silence speaks volumes. Inaction and the unspoken evoke results in the same ways as spoken words and actions. It is often more ...
Views: 1635(7 votes) - Fastest Way To Learn French On Your Computer - by Submitted on May 12, 2011 from michael chibuzorThe following article covers a topic that has recently moved to center stage--at least it seems that way. If you've been thinking you need to know more about it, here's your opportunity. If you base what you do on inaccurate information, you might be unpleasantly surprised by the ...
Views: 2163(2 votes) - ***Hiring People for Tele-Sales? Why Not Select Those Who Speak Intelligibly! - by Submitted on Aug 29, 2009 from Nancy DanielsIt is Saturday morning and I just received a phone call on my business line from a man who was doing a survey. The person he wanted to speak to had to be male and had to be over 21. [Thankfully, I was able to respond politely that I did not ‘fit the bill’ and proceeded to quickly end the call. ...
Views: 3578(2 votes) - ***How Loud Is Too Loud in Speaking? - by Submitted on Jan 06, 2011 from Nancy DanielsIf you find others recoiling when you speak, it could be that you talk too loudly. While those who speak too softly far outnumber those who are too loud, the difficulty with the loud voice is that it is offensive to your listener’s ears. How loud is too loud? If you have been told that ...
Views: 5141(2 votes) - 10 Factors That Make Your Presentation or Speech Effective - by Submitted on Dec 06, 2012 from Gilda BonannoWhile presenting at the National Speakers Association (NSA) Convention in Orlando, I was able to hear dozens of presentations and speeches. The experience led me to think about what makes a presentation or speech effective, which I define as the ability to communicate your message clearly in a ...
Views: 15170(2 votes) - 10 tips to Overcoming Fear of Public Speaking - by Submitted on Sep 08, 2009 from Richard DennyIf you have never spoken in public before you more than likely dread the thought of it, or if you have had a bad experience you may now have a crisis of confidence. Let me assure you these fears and more can be overcome. Here are the most common:- •Fear of drying up •Fear of ...
Views: 1475(2 votes) - 3 Tips To Totally ROCK Your Spiritual Workshop Guests - by Submitted on Feb 05, 2011 from Michele McGrewTried and true techniques to engage your audience & leave them wanting more! As a spiritual practitioner, one of the best ways I know to let your light shine is to offer spiritual workshops in your community. Here are 3 of my favorite tips to help you host workshops that ROCK! Tip #1: ...
Views: 1338(2 votes) - 4 Key Coaching Questions to Help Staff Step Up and Seize Opportunities - by Submitted on Aug 24, 2009 from Juliette RobertsonMany of you will know that open questions are those that cannot be answered with a one word answer but I want to very quickly bring this to top of mind. If you are having trouble getting staff to get involved, think for themselves and solve problems, check the questions you are ...
Views: 1573(2 votes) - 5 Tips for Having an Uncomfortable Conversation - by Submitted on Apr 23, 2009 from Pamela ZiemannThe experts agree that having uncomfortable conversations is the best way to succeed in your business. Timothy Ferriss, author of The Four Week Work Week talks about the importance of having uncomfortable conversations in this current economy and how it relates to small business ...
Views: 3216(2 votes) - 5 Tips for Talking About Yourself in Business - by Submitted on Apr 22, 2009 from Pamela ZiemannMaybe your clients DO care a little about you. We’ve been told for decades that ‘your clients don’t care about you, but only what’s in it for them.’ As an entrepreneur, do you really believe that? Would you want to align yourself with people who don’t care about you at all? Not even one ...
Views: 1322(2 votes) - 5 Tips on Giving Effective Feedback - by Submitted on Sep 28, 2009 from Adam YoungAn important element of personal development and improvement is receiving feedback and outside opinions. There are often barriers that we do not see ourselves that need to be identified by someone else. Behavior that may be unproductive and hindering may go completely noticed on our own until it ...
Views: 1688(2 votes) - 6 tips for E-mail communication - by Submitted on May 07, 2011 from Jacque MillerIt is easy to say or appear to be saying things a certain way when we are emailing but there are certain rules of communicating via email that we must follow. It is important to remember not to use E-mail in certain situations and to follow some standards etiquette. 1. If we are angry or ...
Views: 1258(2 votes) - 6 Tips for Introducing Yourself at the Start of Your Presentation - by Submitted on Dec 06, 2012 from Gilda BonannoIn a presentation skills program a few weeks ago, someone asked me, "Gilda, how do I introduce myself at the start of my presentation to warm up the audience and establish credibility?" Contrary to what you might think, the answers do not include a lengthy recital of all your achievements or a ...
Views: 1573(2 votes) - 7 Golden Rules of Communication - by Submitted on May 13, 2009 from Gudrun FrerichsGood communication is not rocket science. It’s also not ‘painting by numbers’ where people have to learn a set of techniques. It’s not enough to learn some skills. The key to good communication is not just having good communication skills, but also having self-awareness. Why do you react and ...
Views: 14435(2 votes) - Acting Tips to Improve Your Business Presentations - by Submitted on Apr 23, 2009 from Pamela Ziemann15 minutes a day will improve your confidence and increase your sales conversion rate. What do you think of when you think of acting? I used to think that acting was pretending, but after studying it I discovered that it’s more about making the most of your every single move. It’s about being ...
Views: 1363(2 votes) - Apologizing isn’t Easy, But it’s Necessary - by Submitted on Apr 27, 2009 from Laurie WilhelmAs anyone who has ever made an apology knows, saying "I'm sorry" is no sign of weakness but it can take a great deal of courage. While it can be difficult to accept blame and take responsibility for our offending actions, apologizing to those who are affected by them is an essential social skill ...
Views: 1639(2 votes) - Are You Being Seduced Into Conversations of War? What Would a Coach Do? - by Submitted on Aug 24, 2009 from Juliette RobertsonRecently I saw a very angry executive going head to head with a young direct report in one of those gold fish offices that leave little to the imagination. Although their words were muffled there was little doubt who the boss was, who was in charge of the conversation and who would have the ...
Views: 1258(2 votes) - Beware of the Speakers Smile Trap - Corporate Storytelling - Authenticity - by Submitted on Feb 08, 2012 from Doug StevensonOne of the most common mistakes speakers make is to plaster a smile on their face and keep it there, regardless of what they’re saying. This is as true for my public speaking students as it is for my corporate storytelling students. I encountered this situation twice in the last month. One ...
Views: 1670(2 votes) - Body Language Speaks Louder Than Words - by Submitted on Sep 07, 2010 from Paige Arnof-FennNonverbal cues can often tell you more about a person than what that person spells out in an e-mail or conversation. One area where this comes up for many entrepreneurs is in hiring. When you ask most CEOs or business owners what keeps them up at night, it's either that they don't have enough ...
Views: 4618(2 votes) - Boost Morale With Team Building Activities - by Submitted on Jul 02, 2013 from Colette JohnstonIs your team struggling with communication or trust issues? Very often those issues boil down to personalities - a misunderstanding of different personalities. Team building activities that focus on personality styles can be a great way to boost morale and reduce conflict. By understanding the ...
Views: 2599(2 votes) - Build Your Platform the Easy Way - by Submitted on May 06, 2013 from Debra KasowskiEvery small business owner should be eager to build their own platform to promote their services or products. Platform is your sphere of influence. Building platform for your business is just like building the business itself. It takes time to grow; therefore, it requires patience and a large ...
Views: 1291(2 votes) - Click with Your Audience in a Remote Control Society - by Submitted on Apr 23, 2009 from Pamela ZiemannHow to keep your audience engaged while giving a presentation. Become the speaker that people know, like and trust. Watch your sales and referrals soar! Your audience is more discerning than they were a year ago. So many things are calling for their attention they have to make judgment calls ...
Views: 1036(2 votes) - Coaching Employees vs Mentoring, Counseling or Training. Distinctions New Managers Need to Know - by Submitted on Aug 24, 2009 from Juliette RobertsonIn all my years training managers how to coach staff, common misconceptions always arise regarding what we actually mean by coaching in a business setting. If you are planning to improve your coaching skills with your employees to help develop their potential, here’s what you need to know ...
Views: 2400(2 votes) - COACHING FOR SUCCESS - by Submitted on Sep 01, 2009 from Dr Carol McCallWhen leaders master the “art of coaching” they experience the “magic” of coaching. What is that magic, you ask? It's the phenomenon of being in the presence of the person at the moment of the discovery of his/her answers to questions that have for a longtime been elusive, discovery of his/her ...
Views: 1709(2 votes) - Communication: How Do You Make People Feel? - by Submitted on Mar 20, 2013 from Oliver JR CooperWhen it comes to communicating and connecting with others it is rarely what one says that is important. This means that the words that are used are only a very small part of the equation. How something is said will make a bigger difference than what is said. But this is not the focus of this ...
Views: 1974(2 votes) - Corporate Storytelling - Engagement - How To Make Facts and Data Compelling - by Submitted on Jan 27, 2012 from Doug StevensonI once had a cat named Hermione. She got sick. So I went to the vet and he gave me some pills and told me to give them to her. That sounded pretty simple until I tried to do it. Hermione did not want to take her pills. She gagged and wiggled and scratched my hand, but she would not take her ...
Views: 2060(2 votes) - Creating your Destiny - by Submitted on Sep 11, 2011 from Bruce MillsWe can create our Destiny by using our Minds and showing effort. Effort is so important in anything we do in life. For instance if you don’t show any effort at work, how successful will you be? If you don’t show any effort in your relationships, how successful will they be? If you don’t show any ...
Views: 1176(2 votes) - DELEGATION: The Vital Role of Systems in Delegation - by Submitted on Feb 09, 2011 from Hugh StewartDELEGATION: The Vital Role of Systems in Delegation Posted by Hugh on January 31, 2011 · Leave a Comment Some entrepreneurs struggle with delegation because they have become accustomed to doing almost everything themselves, and some because they do not have a clear enough idea of exactly ...
Views: 995(4 votes) - Do You Take Things Too Literally - by Submitted on Oct 14, 2009 from David SamuelSpiritual seekers and budding entrepreneurs alike are faced with a terrible dilemma, knowing the true meaning of what is really being said. Be it a conversation or reading an inspirational or apparently humorous story, knowing the real meaning determines the value gained and the outcome. If ...
Views: 14772(4 votes)