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Communication Skills and Training Articles
Joseph Riggio is The Official SelfGrowth.com Guide to "Communication Skills and Training". You can find complete information on Joseph Riggio and his products by visiting www.josephriggio.com.
SelfGrowth.com Recommended Articles:
Access POWER - by Joseph Riggio- How to Spot Manipulation - by Submitted on Mar 12, 2015 from Darlene LancerWe all want to get our needs met, but manipulators use underhanded methods. Manipulation is a way to covertly influence someone with indirect, deceptive, or abusive tactics. Manipulation may seem benign or even friendly or flattering, as if the person has your highest concern in mind, but in ...
Views: 1429 - Voice Mail Mastery: Getting Listeners to Want To Hear You More - by Submitted on Sep 11, 2014 from Bill LamptonWhen clients and prospects call you and you’re not available to answer your phone, your voice mail represents you. In a sense, your voice mail becomes you—because the message and the way you say it go well beyond merely giving information. Not only does the caller get an audible impression of ...
Views: 1233 - Lesson 6 of 10 Life Lessons on How to Find Your Why NOW & Achieve Ultimate Success - by Submitted on Sep 10, 2014 from John Di LemmeLesson 6 Unleashing Your Why in Life By now, I’m sure you’re well on the way to finding or perhaps you have already found that spark inside your heart. That spark is what ignites that roaring fire of desire deep inside of you. I salute you! You’re doing something that most people never ...
Views: 1337 - Lesson 2 of 10 Life Lessons on How to Find Your Why NOW & Achieve Ultimate Success - by Submitted on Sep 09, 2014 from John Di LemmeLesson 2 The Power of Commitment Few things in life have as much power as commitment. Commitment turns average or inactive people into what the military calls a full metal jacket (a bullet that can penetrate great obstacles). The character trait of commitment does that. It gives our ...
Views: 1567 - Lesson 1 of 10 Life Lessons on How to Find Your Why NOW & Achieve Ultimate Success - by Submitted on Sep 09, 2014 from John Di LemmeLesson 1 The Most Important Day of Your Life As life goes on day by day, we all experience challenging days and some really magnificent days, but there’s one day in particular that is more important than any other day of your life. The most important day of your life is your birthday. ...
Views: 1608 - Take Time to Communicate - by Submitted on Aug 28, 2014 from Betska K-BurrCommunication is the single most important factor for continued personal success. If we love someone, but don’t tell them or show them, does it mean anything to them? If children are emotionally shut down in their early lives, they’ll be far less likely to trust you with what’s going on in their ...
Views: 972 - Secret #8 of 10 Highly Profitable, Proven, Time-Tested Secrets to Create the Ultimate First and Last Impression with Your Client - by Submitted on Aug 27, 2014 from John Di LemmeS: Shocking, Solution, Secret, Shortcut, Spoken for, and Sold Out You can build a sustainable business by giving away surprise bonuses. Your clients will feel they’re getting the biggest bang for their buck. My clients are always shocked when they receive surprise bonuses with an item that ...
Views: 1395 - Secret #6 of 10 Highly Profitable, Proven, Time-Tested Secrets to Create the Ultimate First and Last Impression with Your Client - by Submitted on Aug 27, 2014 from John Di LemmeS: Surprise Bonuses Few things are more exciting than getting free bonus products, or surprise bonuses. People who receive them feel special. I give away surprise bonuses regularly. After videotaping each monthly Lifestyle Freedom Club teaching, I send copies of the DVD to my students and ...
Views: 1614 - Secret #5 of 10 Highly Profitable, Proven, Time-Tested Secrets to Create the Ultimate First and Last Impression with Your Client - by Submitted on Aug 27, 2014 from John Di LemmeE: Experience, Engage, and Experiment My grandfather’s type of customer service is an experience, the very experience that leaves a great last impression. The last impression is the very last thing a client remembers about you before departing from your place of business. One of the keys ...
Views: 1292 - Secret #4 of 10 Highly Profitable, Proven, Time-Tested Secrets to Create the Ultimate First and Last Impression with Your Client - by Submitted on Aug 27, 2014 from John Di LemmeR: Relationships, Revival, Restoration, and Responses Business is all about relationships. One great way to build those relationships is to pick up the phone and call your clients. Talk to them. Ask them how they’re doing and tell them how you can assist them in solving a problem that ...
Views: 1428 - Secret #3 of 10 Highly Profitable, Proven, Time-Tested Secrets to Create the Ultimate First and Last Impression with Your Client - by Submitted on Aug 27, 2014 from John Di LemmeP: Priority, Participation, and Presence One of your major priorities in business should be to give top-notch customer service. From the beginning to the end of your meeting with a client, give them an experience that they will remember. One of the best ways to create that experience is to ...
Views: 1310 - Secret #2 of 10 Highly Profitable, Proven, Time-Tested Secrets to Create the Ultimate First and Last Impression with Your Client - by Submitted on Aug 27, 2014 from John Di LemmeSecret #2 M: Memory and Mindset Having an excellent memory is an important part of succeeding in business. For example, you can use your memory to impress a client. How? Show that you remember something that’s important to your clients such as their birthday, anniversary, or ...
Views: 1801 - 5 Ways You May Be Giving Away Your Power In A Sales Conversation - by Submitted on Aug 26, 2014 from Susan RegierThere are a lot of considerations that go into pricing your products and services, including the value you offer, your expertise, and what your market will bear. And when you know you’re priced right and prospects show great interest – but you’re struggling to make a sale, it could come down to ...
Views: 1377 - Why Online Mobile Recharge Considered to be Safest Option? - by Submitted on Aug 26, 2014 from Raju MehraOnline mobile recharge is said to be the best option that is more convenient and safe method. One can make payment through credit card, net banking, or debit card and use efficient and powerful security measures in order to ensure maximum account security and transactions. It comes with ...
Views: 969 - Three Questions to Answer in Measuring the Success of Your Relationship - by Submitted on Aug 16, 2014 from William CottringerThree Questions to Answer in Measuring the Success of Your Relationship By Bill Cottringer “Don't marry the person you think you can live with; marry only the individual you think you can't live without.” ~James Dobson. A writing colleague and dear friend of mine who is ...
Views: 1508 - Secret #1 of 10 Highly Profitable, Proven, Time-Tested Secrets to Create the Ultimate First and Last Impression with Your Client - by Submitted on Aug 14, 2014 from John Di LemmeI: Introduce and Initiate When someone is introduced to you and your business, what is that person’s first impression? The answer to that question is important. The answer will help you to be true to yourself. As a result, you’ll see how well you present yourself. Contrary to popular ...
Views: 1182 - PROD Method of Conflict Resolution - by Submitted on Aug 06, 2014 from Janet PfeifferConflict: one of the most feared words in the English language and sadly one of the most misunderstood as well. My mission: to bring deeper awareness to this benign term, to remove all preconceived negativity associated with disagreements, and to reinstate it's position of value in our ...
Views: 1542 - How To Manage Problem Employees In The Workforce - by Submitted on Aug 04, 2014 from Sophie EaganNo one wants to work with difficult people, and in a small office environment it can be especially challenging. The company and everyone involved loses when problem employees don’t embrace the leadership vision and company direction. Worse yet are the problems that occur when a difficult ...
Views: 1142 - Ten Easy Ways to Have Hard Conversations - by Submitted on Jul 31, 2014 from William CottringerTen Easy Ways to Have Hard Conversations By Bill Cottringer “Peace is not absence of conflict, it is the ability to handle conflict by peaceful means.” ~Ronald Reagan. Even normal communication, which should be easy conversation, is an enormous challenge today. The sad reality is ...
Views: 1742 - Honor Commitments, Keep Your Credibility When You Speak - by Submitted on Jul 30, 2014 from Bill LamptonHonor the commitments you made with your audience, and you will keep your credibility. FIRST: Honor your commitment to stay on topic. Assume that you are speaking at a high school commencement. Traditionally, the administrators expect you and other commencement speakers to congratulate the ...
Views: 1383 - Are you in Denial? - by Submitted on Jul 26, 2014 from Darlene LancerWe’re all in denial. We’d barely get through the day if we worried that we or people we love could die today. Life is unpredictable, and denial helps us cope and focus on what we must in order to survive. On the other hand, denial harms us when it causes us to ignore problems for which there are ...
Views: 1673(1 vote) - Get Better Results Through Constructive Customer Complaints - by Submitted on Jul 07, 2014 from Bill LamptonIf you are dissatisfied with a product or service, impulse prompts you to fight back when you contact customer service. In anger, you might accuse and threaten the company representative. If you have tried that approach, you know that you are likely to alienate the frontline individual who could ...
Views: 2352 - 20 Writing Tips for Better Results - by Submitted on Jun 25, 2014 from William Cottringer20 Writing Tips for Better Results By Bill Cottringer Excellent writing has never happened by chance. It takes open-mindedness and an insatiable drive to continually learn how to improve what you are trying to say and the hard work that goes along with that challenge. Excellent writing ...
Views: 1837 - How often do you dialogue as a leader? - by Submitted on May 21, 2014 from Susan FreemanOne of the most important tools for a leader is the ability to dialogue. We often take for granted that when there are two or more people speaking together, a dialogue is taking place. Upon closer inspection however, often what takes place is instead a monologue. According to Wikipedia, ...
Views: 1386 - Communication: Is It Important To Acknowledge Others? - by Submitted on May 19, 2014 from Oliver JR CooperIt is often said that human beings not only want to be noticed by others, they also want to be appreciated by them. But while these are two needs that each and every one of us would like to have fulfilled, it does mean that other people will always fulfil them. Generally, one would have ...
Views: 6075 - Communication: Is Listening Important? - by Submitted on May 19, 2014 from Oliver JR CooperFor some people, talking will be something they enjoy doing and this will be balanced out by their ability to listen. But there will also be people who are good at either talking or listening and yet, they will fall down when it comes to the other option. This is going to mean that they are out ...
Views: 1862 - “Gratitude” and “Thank you” create unlimited blessings - by Submitted on Apr 24, 2014 from Larry CraneCounting blessings is good. Gratitude for the blessings kicks it up into the stratosphere. Gratitude is connecting with the Infinite source of all goodness. See a beautiful tree--be grateful. Say “Thank you.” A bright sunshiny day--say “Thank you.” A rainy day--say “Thank you.” A new ...
Views: 1945 - 8 Tips for Handling Radio Interviews Like a Pro - by Submitted on Apr 17, 2014 from Gilda BonannoA presentation skills coaching client recently landed a radio interview. She was excited because it would help her build her business, but also nervous because she had never been interviewed on the radio. After we got done celebrating, here are the 8 tips that I shared that will help her ...
Views: 1753(2 votes) - Applying Lean Principles to Presentation Skills: Respect People - by Submitted on Apr 17, 2014 from Gilda BonannoLean manufacturing is a management philosophy which has its roots in the Toyota Production System and focuses on creating customer value while eliminating waste. These principles have been applied to many industries and services. And as a presentation skills coach with work experience as a ...
Views: 2047(2 votes) - Five Tips for Keeping Your Voice Healthy - by Submitted on Apr 17, 2014 from Gilda BonannoYour voice is a key part of your presentation delivery. And having a tired, hoarse voice can negatively impact your presentation. I’ve conducted many training programs where I’ve had to present for five or six hours a day for five days in a row. And I’ve also sung in choirs and as a ...
Views: 1735 - When Presenting, Stay Within Your Time Limit - by Submitted on Apr 17, 2014 from Gilda BonannoWhen you’re giving a presentation, it’s crucial that you don’t go over the time limit. Whether you’ve set it yourself or have agreed to a time limit set by the meeting organizer, you need to prepare so that you can cover your topic within that time limit. No one will usually complain if ...
Views: 2013(1 vote) - Presentation Skills: How to Project Your Voice & Project Authority - by Submitted on Apr 17, 2014 from Gilda BonannoSomeone in a recent presentation skills training program asked, “How do I project my voice and also, project authority?” It's a great question because your voice is an important part of your presentation and should communicate that you’re confident, knowledgeable and engaging. Here are 7 ...
Views: 1975(1 vote) - Applying Lean Principles to Presentation Skills: Eliminate Waste - by Submitted on Apr 17, 2014 from Gilda BonannoLean manufacturing is a management philosophy which has its roots in the Toyota Production System and focuses on creating customer value while eliminating waste (in Japanese, "muda"). Building on the original 7 wastes that Lean identified, here are the 7 wastes that you should eliminate from ...
Views: 1517 - Presentation Skills: Do You Really Need PowerPoint Slides? - by Submitted on Apr 17, 2014 from Gilda BonannoWhen you are preparing a presentation, an important question to consider is: Do I really need to use slides? The answer, of course, is it depends. It depends on your purpose, your message, the time limit, the audience and the technology available. Consider the question carefully before you ...
Views: 1505(1 vote) - Presentation Skills: What Should You Include in Your Slides? - by Submitted on Apr 17, 2014 from Gilda BonannoIf you’ve decided to use slides in your presentation because you believe they will help your presentation, it’s crucial to think about what to include in your slides. Resist the temptation to write your script out in the slides. Not only is that boring for the audience to see slides full of ...
Views: 1617 - Public Speaking for Entrepreneurs: 6 Ways to Make Your Pitch Presentation More Effective - by Submitted on Apr 17, 2014 from Gilda BonannoOne high-stakes presentation that entrepreneurs have to give is in front of potential investors. While it can be intimidating to present in front of people who can fund your business, service or idea, following these 6 tips will improve your presentation and make it more likely that the ...
Views: 1689(2 votes) - The Sales Process: 4 Tips from Start to Finish - by Submitted on Apr 08, 2014 from Tracey FieberIt’s no secret that making sales is a process—and that each step counts in locking in a conversion. When it comes to online marketing especially, the sales process becomes paramount to your success. It’s not only about being persuasive; it’s about ensuring your customers are nurtured past the ...
Views: 1865 - C-Level Selling: Sales Questions That Engage Prospects - by Submitted on Mar 24, 2014 from Sam ManferLet’s say you’re a C-Level executive or a staff manager doing your job and someone comes into your office. Who would you rather sit opposite: (1) a detective trying to interrogate you about what you’re doing, or how you’re doing your business or (2) an interested person (maybe a friend) asking ...
Views: 2232 - Strong Executive Presence and Influence Secure Top Promotions - by Submitted on Mar 22, 2014 from Rob JacksonWe live in a competitive world. Leaders who want to secure the next top positions must master themselves publicly and privately. Tenacious people will gain an awareness of how executive presence and influence can propel them to the front line for promotions. Like an Olympian training for ...
Views: 1190 - 3 Positive Strategies to Deal with an Eeyore Vampire Boss - by Submitted on Mar 17, 2014 from Joey FaucetteEver find yourself striving to Work Positive and your Eeyore Vampire boss is doing everything he can to prevent it? You’re in good company. Negative bosses—Eeyore Vampires—swoop in with alarming consistency on our coaching clients despite their best efforts to Work Positive. How do you ...
Views: 1766 - Communication: How Can Someone Start A Conversation? - by Submitted on Mar 16, 2014 from Oliver JR CooperJust because someone can start a conversation, it doesn’t mean that they find it easy to keep one going. And while some people can keep a conversation going, they might find it hard to start one. There will then be others who have no trouble starting them and keeping them going. However, ...
Views: 1787 - The Power of Syntax in Creating Lasting Change - by Submitted on Mar 14, 2014 from Stuart YoungSyntax describes the structure of a language and how it is used to communicate. The importance of Syntax when we communicate is absolute (whether we are talking to ourselves OR someone else). In this brief article I want to share: • ‘How’ syntax can change the meaning of a sentence • ...
Views: 2579(2 votes) - 25 Sure Ways to Improve Communication - by Submitted on Mar 27, 2014 from William Cottringer25 Sure Ways to Improve Communication By Bill Cottringer “The greatest problem with communication is the illusion it has taken place.” ~George Bernard Shaw. Communication is the main currency in the today’s Information Age, but sadly, miscommunication is our number one failing ...
Views: 1897 - Sarcasm: Is It Humor or Something Sinister? - by Submitted on Mar 05, 2014 from Janet PfeifferI hate sarcasm. It's rude, hurtful, and offensive. Yet I have met many people who insist that it is humorous. "Sarcasm can be funny, " my friend John told me. "I beg to differ", I replied. "There is nothing funny about saying something hurtful to another person." "Yes, but...", he continued, ...
Views: 2131 - 5 Ways to Stop an Argument in Less Than a Minute - by Submitted on Mar 03, 2014 from Pat LaDouceurThe trouble with arguments is that they don't work. I'm not talking about a good debate, where you have some great ideas, and they clash, and you start a healthy back-and-forth that feels fun. I mean arguments – where tension starts to rise, responses start to get personal, and you go around ...
Views: 1660(1 vote) - How To Not Finish Last If You Are A Nice Guy Or Gal - by Submitted on Mar 30, 2014 from Frank HealyMany people believe that all that you need to succeed in life is to work hard, do what people tell you, and be nice. Unfortunately that is not all you need. It helps, but many people seem to hear the word no often for jobs, promotions, and relationships. They are usually nice hard-working ...
Views: 1969 - Facebook and WhatsApp Prove How Building Relationships Drives the Bottom Line - by Submitted on Feb 27, 2014 from Dr. Patty Ann TublinBefore the collapse of Wall Street you would have rarely read an article in The Wall Street Journal, The New York Times Business Section, SUCCESS Magazine or any other serious business publications discuss the importance of “soft skills” and relationship building. The past few years have seen ...
Views: 1512 - Communication: Is Being Present Important? - by Submitted on Feb 26, 2014 from Oliver JR CooperJust because someone is talking to another person, it doesn’t mean that they are actually aware to what is being communicated. Physically they are there and this is visible to the other person and to anyone else that is around them and yet emotionally and mentally they could be somewhere ...
Views: 2590 - A Visible Executive Presence that Affirms Strength - by Submitted on Feb 18, 2014 from Rob JacksonA Strong Executive Presence Inspires Others Knowing how your executive presence influences others is a sign of a wise leader. The physical presence in a room can hurt or hinder a group’s morale and productivity. The goal of effective leadership is to have frontrunners who know and ...
Views: 1520 - Communication: How Can Someone Make It Easier To Talk To Strangers? - by Submitted on Feb 12, 2014 from Oliver JR CooperWhen it comes to talking to someone, how we perceive them usually makes all of the difference. If another person is seen as a friend or someone that one has spoken to before, then it is going to make it easier for one to talk to them. And this is part of being human, because although times ...
Views: 1945