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Secret #3 of 10 Highly Profitable, Proven, Time-Tested Secrets to Create the Ultimate First and Last Impression with Your Client

Written by John Di Lemme

Topic: Life Coach and Life CoachingPublished August 28, 2014

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P: Priority, Participation, and
Presence

One of your major priorities in business should be to give top-notch customer service. From the beginning to the end of your meeting with a client, give them an experience that they will remember.
One of the best ways to create that experience is to anticipate your client’s needs. If it’s hot outside, have cold and room temperature bottles of water available. If it’s raining outside, offer an umbrella. That way, they can walk to their car without getting wet. And don’t ask your client to return the umbrella later. It’s a special bonus that your client gets to keep. These extraordinary experiences will make an unbelievable impression on your clients, and they’ll become your biggest fans.

Why do entrepreneurs need fans? Because fans give referrals, and referrals guarantee a business’s growth.

Clients will become your fans when you actively participate in their lives. That
active participation stems from your anticipating and acting on their needs.
A client shouldn’t have to ask you for something. You should automatically provide it. Doing so is part of the mindset of successful entrepreneurs. Smart entrepreneurs make a great impression when doing business. Their ability to anticipate a person’s needs gives them a powerful presence.

People feel that way about me. They tell me: “John, when I’m around you, there’s just something different about you. I just feel a presence.”
There’s a reason why people make that comment: I anticipate their needs and give them what they want before they know they want it. You can build a long-term relationship with someone by anticipating that person’s needs.

Article author

About the Author

In September 2001, John Di Lemme founded Di Lemme Development Group, Inc., a company known worldwide for its role in expanding the personal development industry. As President and CEO, John strives for excellence in every area of his business and believes that you must surround yourself with a like-minded team in order to stay on top of your game.

In addition to building a successful company, John has changed lives around the globe as an international motivational speaker that has spoken in over five hundred venues. Over the past thirteen years, he has shared the stage with the best of the best including Rich Devos, Denis Waitley, Jim Rohn, and Les Brown only to name a few. This is truly an amazing feat for someone that was clinically diagnosed as a stutterer at a very young age and told that he would never speak fluently.

John truly believes that everyone needs personal development to reach their full potential in life, and his determination to reach all forms of media with his motivational messages has catapulted his career. John has produced over four hundred fifty products and is an accomplished author of thirteen books including his best-selling book, “47 Secrets of Extreme Customer Service.” As a Strategic Business Coach and Small Business Expert, John’s students include doctors, lawyers, entrepreneurs, consultants, CEOs of million dollar companies, and various other occupations that are thriving in a so-called poor economy. John’s success with his students has made him one of the most highly sought after business coaches in the world.
John’s passion is to teach others how to live a champion life despite the label that society has placed on them. Through his books, audio/video materials, sold-out live seminars, numerous television interviews, intensive training boot camps, weekly tele-classes, Strategic Business Coaching, Closing & Marketing University, Millionaire Affirmation Academy, Small Business Motivational Marketing Daily Tip, and Lifestyle Freedom Club memberships, John has made success a reality for thousands worldwide.

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