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1. Trust no one. Not your superiors and not your employees. Especially not your employees. They’re probably out to get you anyway.
2. Believe that all of your people are lazy, good-for-nothing slackers. Remind them of that frequently.
3. Get mad and shout a lot. This will reinforce to ... Views: 1340
The Lost Art of Planning
“Failing to plan is like planning to fail”. I’m not sure who said it and yet it’s a great quote. Many people plan their vacations more than they plan the lifestyles they’re living. A lot of people have a mixture of influences from friends, relatives, and others who shape ... Views: 1152
Humour at workplace - A Quest
Madan Mohan Tripathy
It happened about 30 years back when I was a school going kid. On a visit to my maternal uncle, an agriculturist, in a remote village, during winter, I became interested to get a firsthand experience of rice harvesting. I accompanied his ... Views: 1969
Be a Quality Freak
In a highly competitive environment , it is needless to mention that there is no space for being second best or complacent , whichever way you like . For a second throw off your covers , and in no time you shall award game , set and match to your competitors .
Quality ... Views: 1874
A headhunter was on the other end of the phone. He was looking for an assistant to a CEO/Owner for a small, but very successful business. Essentially, he wanted someone at his disposal night and day. That didn't seem like a huge deal. And then the next question came..."Do you mind if someone ... Views: 1066
Given the choice of dealing with a positive, upbeat employee with a "can-do" attitude or dealing with a disgruntled, distracted, uninterested one, which would you choose? No contest. Customers always want the best experience possible; they want it to be easy and pleasant to do business with ... Views: 1081
Managers often find themselves playing the role of middle-man because that is what they are… in the middle. The go-between for higher management and the workers. You can see how this can present a conflict of interests. How do you represent the views of the upper echelon and protect the ... Views: 1455
If you go to the doctor with a headache, do you demand a particular treatment before she examines you? Of course not! Well then, why do managers send their employees for customer service training -- before they know what the problem is?
Another common mistake is to bring in a motivational ... Views: 1213
In a recent conversation with a college professor friend of mine, he mentioned a growing phenomenon that occurs in most every one of his sessions with his students. He happens to teach Leadership and Organizational Development, and his classes include students in their late teens as well as ... Views: 1586
Tom Peters, alumnus of the management consulting firm of McKinsey & Company and one of today's best known and highest paid management gurus, first came to prominence in 1982 as he "knocked our socks off" with his eye-opening best-seller In Search of Excellence. This thought-provoking classic ... Views: 13664
Success is a great experience and something that takes time,
dedication and work. It also usually takes support from
others. No one accomplishes much on his or her own. Even
if all that means is we have people who believe in us and
cheer us on, it takes a collaborate effort for each one of ... Views: 1161
Have you heard of the BT Global Challenge? It’s known as the world’s toughest yacht race because it’s sailed “the wrong way” ‘round the world—against prevailing winds and currents. All kinds of waves and weather conditions are likely to be encountered. The originators have designed it crewed ... Views: 1444
I was recently asked to address the issue of conflict resolution at the hospital of one of our clients. In today’s fast-paced and stressed-out society, conflict resolution is a critical issue. People don’t always have the time or the tools to handle conflict.
The word ‘conflict’ connotes ... Views: 2844
In times of rapid change, both small and large businesses today are increasingly viewing training as an investment, not a cost. If your business uses outside training consultants, you will want to maximize your return on this training investment. Qualified training consultants and seminar ... Views: 1580
Most individual or corporate mission statements contain industry buzzwords, are so complex that no one can recite them, and do nothing to inspire. The more elaborate it is, the less likely it is understood and remembered. Having a clear and concise mission statement for yourself and your Company ... Views: 2058
As you know, being a manager is no easy task. And if you’ve been promoted from a technical position you may not be prepared to meet the demands of your new position. For some, managing comes naturally while others struggle with creating cohesive teams, handling staff difficulties and producing ... Views: 5525
Challenge: I’m a new manager leading a team of sales professionals. One of my associates is very negative and does minimal work. While he meets quota, he could do so much more and his negativity impacts the other members of our team. He’s been with our company for a number of years and it seems ... Views: 2291