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- Increasing Employee Effectiveness - by Submitted on Nov 05, 2007 from Cindy VentriceProductive employees have proven to themselves that they are capable and worthy of success. You will recognize them by their positive outlook, their sense of responsibility, and their honesty. They will be your most loyal and productive employees. They will be the employees that seem to manage ...
Views: 1190 - Letting Go Of "What Your Know' Management Thinking - by Submitted on Nov 03, 2007 from William CottringerLETTING GO OF ‘WHAT YOU KNOW’ MANAGEMENT THINKING By Bill Cottringer What It’s All About It’s not about— How smart you are, Who you know, Where you’ve been, Or what you have; It’s not about you, Or what you’ve done, Or left undone. Here’s what it’s about: Your silent surrender— The ...
Views: 1374 - Book Review: First, Break All the Rules: What the World's Greatest Managers Do Differently - by Submitted on Oct 27, 2007 from Debbie MolisThis book review is part of a series that covers the topic of Management Skills, those skills which allow one to manage either their personal time, plans, and goals, or professionally manage a group of people, deadline, or project. Meryl Runion is the Official Guide to Management Skills. First, ...
Views: 832 - Book Review: Execution: The Discipline of Getting Things Done - by Submitted on Oct 27, 2007 from Debbie MolisThis book review is part of a series that covers the topic of Management Skills, those skills which allow one to manage either their personal time, plans, and goals, or professionally manage a group of people, deadline, or project. Meryl Runion is the Official Guide to Management ...
Views: 1485 - Book Review: Launching a Leadership Revolution: Mastering the Five Levels of Influence - by Submitted on Oct 27, 2007 from Debbie MolisThis book review is part of a series that covers the topic of Management Skills, those skills which allow one to manage either their personal time, plans, and goals, or professionally manage a group of people, deadline, or project. Meryl Runion is the Official Guide to Management ...
Views: 1111 - Book Review: Crucial Conversations: Tools for Talking when Stakes Are High - by Submitted on Oct 27, 2007 from Debbie MolisThis book review is part of a series that covers the topic of Management Skills, those skills which allow one to manage either their personal time, plans, and goals, or professionally manage a group of people, deadline, or project. Meryl Runion is the Official Guide to Management Skills. Crucial ...
Views: 833 - Book Review: Getting Things Done: The Art of Stress-Free Productivity - by Submitted on Oct 27, 2007 from Debbie MolisThis book review is part of a series that covers the topic of Management Skills, those skills which allow one to manage either their personal time, plans, and goals, or professionally manage a group of people, deadline, or project. Meryl Runion is the Official Guide to Management ...
Views: 662 - Definition: Management Tools - by Submitted on Oct 27, 2007 from Debbie MolisSince its introduction in the 1990's, 6-Sigma has become the buzzword in both the manufacturing and service industries. The various methodologies used in 6-Sigma are based on a disciplined and data driven approach that help in eliminating defects and achieving near perfection by restricting the ...
Views: 1521 - Sexual Harassment Policy Guidelines - by Submitted on Aug 05, 2009 from Al Link and Pala CopelandSexual Harassment Policy Guidelines By Al Link and Pala Copeland - 4 Freedoms Relationship Tantra The following document is a draft sexual harassment guideline for business and other organizations. Permission is hereby granted for you to modify and use the information in this article ...
Views: 6607 - Corporate Storytelling - Tips for Telling a Great Story - by Submitted on Feb 08, 2012 from Doug StevensonYou can give a presentation that’s a dazzling display of information and your vast intellectual knowledge, but when all is said and done, people remember the stories. Why do people remember stories but no other information? Studies about how adults learn show that memory is formed when a ...
Views: 1632 - Definition: Management Theory - by Submitted on Oct 24, 2007 from Debbie MolisTheoretical scope Mary Parker Follett (1868–1933), who wrote on the topic in the early twentieth century, defined management as "the art of getting things done through people". One can also think of management functionally, as the action of measuring a quantity on a regular basis and of ...
Views: 12950(4 votes) - Definition: Business Management Skill - by Submitted on Oct 23, 2007 from Debbie MolisLeadership is back in fashion. Of course, it never truly disappears from the front line of management. But when the Harvard Business Review devotes a whole issue to the subject, it’s clear that leadership has passed into the conspicuous phase of its attention cycle. That isn’t surprising. The ...
Views: 5954(1 vote) - Definition: Management Development - by Submitted on Oct 23, 2007 from Debbie MolisManagement Development is best described as the process from which managers learn and improve their skills not only to benefit themselves but also their employing organisations.[1] In organisational development (OD), the effectiveness of management is recognised as one of the determinants of ...
Views: 11460(2 votes) - Definition: Management Style - by Submitted on Oct 23, 2007 from Debbie MolisVarious management styles can be employed dependent on the culture of the business, the nature of the task, the nature of the workforce and the personality and skills of the leaders. This idea was further developed by Robert Tannenbaum and Warren H. Schmidt (1973) who argued that the style of ...
Views: 2304 - How To Listen Like A Detective - by Submitted on Oct 15, 2007 from Mike BrooksI once heard an interview with a police detective that directly relates to sales. The detective was talking about various interrogation techniques, and he said something that I thought was brilliant and totally applies to the importance of listening while selling over the phone. The detective ...
Views: 1199 - How To Hire Successful Sales Reps - by Submitted on Oct 11, 2007 from Mike BrooksMany business owners and sales managers ask me if I have a proven system or a way to identify and hire top sales reps. They have tried everything, they tell me. They check references, review similar work experiences, talk to ex co-workers, hold multiple job interviews, and sometimes they even ...
Views: 1383 - 5 Secrets To Exercising Authority - by Submitted on Oct 10, 2007 from Mike BrooksIf you are a sales manager or business owner, then you probably know and understand that fine line between being a leader and exercising authority, and trying to fit in as part of the team and wanting people to like you. Managers struggle with this all the time, and many would be leaders lose ...
Views: 1032 - Essential Documents To Manage Your Projects - A shortcut To success - by Submitted on Oct 08, 2007 from Sam ElbeikA SHORTCUT TO PROJECT SUCCESS Speak to an experienced project manager, and they can give you a wealth of good advice on the do's and don'ts to successfully manage any project. All this advice, in a nutshell, would be about how to manage the people doing the work (that includes you too), to ...
Views: 1181 - Breaking The Financial Justification Logjam - by Submitted on Oct 08, 2007 from Don McNamara CMCExecutive Summary Does your sales force seem to be treading water on certain sales opportunities? Is the same information coming to you each month when you ask penetrating questions about prospects? Does it appear progress moving an account to closure is bogged down? You say ‘there must be a ...
Views: 1186 - Watch Your Metaphors - by Submitted on Oct 05, 2007 from Tad WaddingtonMake yourself aware of underlying metaphors in your communication. Metaphors can be very useful when you use them for elaboration of a topic. For example, we often speak about verbal arguments in terms of war metaphors. (Your claims are indefensible. He attacked every weak point in my argument. ...
Views: 1059 - It Is Not Done Yet! - by Submitted on Sep 29, 2007 from Harlan Goerger6 Steps to getting delegation buy-in. You mean to tell me another time extension is needed to get this done. Haven’t you already had two extensions and increased budget for this project asks the president. Yes we have and there have been all kinds of problems that have come up, we ...
Views: 1097 - How To Protect Your Small Business In A Volatile Stock Market - by Submitted on Sep 29, 2007 from Susan CanyonWhen stock prices move erratically, economic indicators weaken, or housing prices fall, small business owners get nervous. As a result we experience many sleepless nights because we have no idea what tomorrow will bring in terms of orders, or more importantly, payment for our goods and ...
Views: 630 - Customer Service: Making Every Phone Call Great! - by Submitted on Sep 27, 2007 from Tim RosanelliThe phone rings. I answer it with trembling hand, because at the time I was an Eastern Regional Customer Service Manager for Matheson Tri-gas. Outside calls usually meant a displeased customer that asked for the manager. I thought "What did one of my customer service representatives do now?" ...
Views: 1142 - Only Two Kinds Of People? - by Submitted on Sep 25, 2007 from William CottringerONLY TWO KINDS OF PEOPLE? By Bill Cottringer Getting along with other people and working together cooperatively is the fundamental foundation of successful outcomes in the workplace. This is true teamwork at its best. Organizations without this foundation don’t grow or prosper, at least ...
Views: 1040 - Decoding Conflcit - by Submitted on Sep 24, 2007 from William CottringerDECODING CONFLICT By Bill Cottringer Organizations today are faced with inevitable conflicts in team-building that will require creative resolutions that may be just slightly outside the leader’s toolbox. Even the most experienced leaders have to approach each new conflict with ...
Views: 1060 - Performance Appraisals—From Dreaded Routine to Helpful Change Agent - by Submitted on Sep 24, 2007 from Larina KasePerformance appraisals, as you may know, can be very stressful for both the employee and the manager. I’d like to share some of my tips in making the appraisals less nerve-wracking and more productive. Tips for Employees For the employees, performance appraisals are inherently difficult ...
Views: 1157 - The Art of Implementing What You Wanted - by Submitted on Sep 23, 2007 from Sundar RabindranathOne of the major reasons why people fail to succeed is the non implementation of their thoughts, ideas & desires. Let us see why people fail to implement whatever they wanted. 1. Non implementation of anything is due to lack of thought stress on the same…??? Confused? Here’s something more ...
Views: 656 - Streamline Your Office Management Systems In 3 Quick Steps! - by Submitted on Sep 21, 2007 from Tracey LawtonRunning an efficient and streamlined business is all about continuously improving and 'tweaking' your office management systems so that they grow with your business and not hinder your business. But why do you need efficient office systems in place? Here are some answers! # To quickly and ...
Views: 977 - Managing Gaps - by Submitted on Sep 19, 2007 from William CottringerMANAGING GAPS By Bill Cottringer Much of the management role involves the important process of identifying critical gaps, understanding the details of what is in between where things are and where you want them to be, and then managing to close these gaps quickly and cost-effectively. Here ...
Views: 1099 - It Is Not Done Yet! - by Submitted on Aug 22, 2007 from Harlan GoergerYou mean to tell me another time extension is needed to get this done. Haven’t you already had two extensions and increased budget for this project asks the president. Yes we have and there have been all kinds of problems that have come up, we are not getting the support from the other ...
Views: 951 - R-r-rev Up the RPM’s of Your Organization: Part 4 - by Submitted on Aug 21, 2007 from J Bert FreemanPart 4: Everyone Sustains an RPM Climate of Interaction for customer-focused success. In parts 1 through 3 you were introduced to key components of the Organizational Unity of Effort frameworks. Part 1 discussed how the entire organization can know where to concentrate its efforts. Part 2 ...
Views: 1027 - R-r-rev Up the RPMs of Your Organization: Part 3 - by Submitted on Aug 19, 2007 from J Bert FreemanPart 3: Everyone Positions RPM’s in a Consistent Positive Direction When you read Parts 1 and 2 you became familiar with key components of Organizational Unity of Effort that impact Relationships, Performance and Morale (RPM’s). Part 1 shared the value for an entire organization to concentrate ...
Views: 978 - Who's In Charge of Your Meeting? - by Submitted on Aug 16, 2007 from Craig HarrisonDo any of these things happen at your meetings? * People arrive late * people leave early * someone yells BINGO in mid-meeting * People are unprepared * A key person is absent * Someone asks for a pencil or pen * People mysteriously get paged midway through and leave in droves Before you ...
Views: 885 - What To Do When You Can't Remember Names and Faces - by Submitted on Aug 15, 2007 from Kerrie Mullins-GunstWe meet so many different people in the course of our work and our busy lives these days that it probably isn't surprising that it can be a struggle to remember them all. Yet a sharp memory is a powerful tool in the workplace, and in our interactions with others we will often be judged by how ...
Views: 1807 - Customer Service: 3 Typical Employee Mistakes and How to Handle Them - by Submitted on Aug 14, 2007 from Beth Banning and Neill GibsonDo you want to increase profits dramatically? One of the best ways to do this is to focus your attention on your current customer satisfaction and good customer service skills. Profitable businesses don't just rely on attracting new customers, they work at encouraging existing customers to buy ...
Views: 1231 - Personal and Corporate Branding: The overlooked elephant in the room - by Submitted on Aug 13, 2007 from Raoul DavisPersonal and Corporate Branding: The overlooked elephant in the room It is one of corporate America’s major clichés. One of my clients Neal Lemlein, a premier entertainment executive and consultant over the last 20 years even begged the question as a professor at USC is Branding B.S? ...
Views: 819 - R-r-rev Up the RPM's of Your Organization Part 2 - by Submitted on Aug 13, 2007 from J Bert FreemanPart 2: Everyone Unifies Relationships, Performance and Morale toward a shared vision Part 1 discussed the importance of concentrating the entire organization on supporting front line performance and delivery in a way that front line folks have the very best performance so that customers can ...
Views: 913 - Ask Your Customers the Right Questions - by If you let them, your customers will tell you what you need to know to make them happy, sell them your product or service, or just build rapport. It's all in asking the right kinds of questions.
Here's THREE TIPS that even experienced sales professionals and business owners sometimes ...
Views: 1290 - R-r-rev Up the RPM's of Your Organization; Part 1 - by Submitted on Aug 10, 2007 from J Bert FreemanIntroduction Jan Carlzon (1987), former president of SAS Airlines, referred to every interaction with a customer as a “moment of truth”. He said SAS Airlines has “50.000 moments of truth day”. The power of those statements resonates with me today, reinforcing the importance of meeting or ...
Views: 1078 - How to Perform a SWOT Analysis - by Submitted on Aug 09, 2007 from L M FoongSWOT Analysis, when it is performed in a practical and effective way is perhaps most of us wanted to achieve. This article illustrate the What? When and How? It can be done in a simplistic way. WHAT IS SWOT ANALYSIS? S.W.O.T. is an abbreviation for Strength, Weakness, Opportunities, and ...
Views: 2928(1 vote) - Ball of String Sales Management Supervision - by Submitted on Jul 30, 2007 from Don McNamara CMCMr./Ms. CEO, here is a question for you. How many times have you hired a new sales manager and because he or she was experienced and successful somewhere else, they understand how to be successful in your organization? Moreover, did you take for granted that the new manager understood what was ...
Views: 1443 - How To Turn Around Negative Attitudes - by Submitted on Jul 29, 2007 from Andrew RondeauIt doesn't matter where you work, at some point all organizations have employees who develop negative attitudes. The reasons can stem from stress, trauma, being overworked, being underpaid, personal problems at home, etc. Negativity is like a cancer, and can spread to even the most positive ...
Views: 1030 - Writing for Action -- Conclusions First - by When you try to get someone to do something -- your boss, your employees, your Congressman, your landlord -- get right to the point. Start off with your "bottom line," the action you want taken; then lay out the whys and hows.
An action request is not a mystery novel, where you find the ...
Views: 779 - Building a High Performance Team Consistently - by Submitted on Jul 26, 2007 from Paul BurgessOne leader’s name was mentioned in particular, so I arranged to meet with him to learn exactly what it is that he does that achieves such great results again and again. He spoke of a range of strategies that have continually bought him, his team, and therefore his organisation, ...
Views: 2350 - Get Off the Treadmill - by Submitted on Jul 24, 2007 from Tom WatkinsIt's easy to become mesmerized by the 10 Urgent and Important Things To Do Today that relentlessly present themselves for attention immediately we've dealt with the previous Top 10. We think we must first get them under control before we can afford the luxury of strategic thinking and ...
Views: 803 - Motivating Employees in the Workplace - by Submitted on Jul 22, 2007 from Patricia WeberDo you have employees who act less than desirably with customers? Is there someone who is anything but a team player? Have you noticed a pattern in someone being late or calling in sick? These few recognizable symptoms may be of employees who work in an environment that may not be motivating to ...
Views: 1164 - Problem Solving Tips - by "Problems are messages ignored." Anonymous
Problems can present you with opportunities for learning and improvement. How many times have you seen a problem that keeps recurring and nothing is done about it? Start seeing problems as opportunities! Learn from mistakes that have been made, and ...
Views: 1295 - How to Exercise Complete Respect in a Positive Direction - by Submitted on Jul 19, 2007 from J Bert FreemanHow to Exercise Complete Respect in a Positive Direction by J. Bert Freeman Includes excerpts from the book Taking Charge of Your Positive Direction also by J. Bert Freeman Respect is the core of relationships and relationships are what make today’s families, businesses and organizations work. ...
Views: 3015 - How success equals commitment - by What do you need to succeed?
One of the first things is commitment.
This is a true story about the commitment of a little boy.
It concerns a family of parents with a young girl of around 11 years old and a boy of around 9 years old.
The young girl was very, very ill, in fact she was ...
Views: 2663 - Is Your Business Ready For a Do-Over? - by Submitted on Mar 14, 2011 from Joanne VictoriaIs Your Business Ready For a Do-Over? Let’s say the business of your dreams allows you a comfortable income, enough money for contributions, more than enough for retirement purposes and a little bit of fun along the way. However, your clients get in the way. They may contact you too ...
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