Self Improvement Site
On The Internet! Take the Self Improvement Tour
On The Internet! Take the Self Improvement Tour
Articles from Surabhi Joshi | Selfgrowth.com
- 4 ESSENTIAL ELEMENTS THAT YOUR LIVE CHAT SOFTWARE SHOULD HAVE - by Submitted on May 19, 2017 from Surabhi JoshiLive chat has emerged out as a highly efficacious solution to customers’ problems. Businesses who recognize the power of this amazing feature leverage it to stand out from the competition, increase customer satisfaction, and boost their revenue growth. Apart from all this, a live chat software ...
Views: 602 - BEST STRATEGIES TO USE TWITTER FOR GROWING YOUR BUSINESS - by Submitted on May 18, 2017 from Surabhi JoshiTwitter provides immense opportunities for business growth. You can leverage this power and highly loved social media platform to grow your business like never before. Here are the best of all strategies that can help you make the most out of it: Use appropriate hashtags: Hashtags are used ...
Views: 528 - HOW AUTOMATED CUSTOMER SERVICE BENEFITS YOUR ORGANIZATION - by Submitted on May 17, 2017 from Surabhi JoshiAny customer engagement occurring through automated means and without the assistance of live agents is called an automated customer service. If carried out appropriately, it can be an efficacious means of customer engagement as it would save time and money for your business and consumers alike. ...
Views: 511 - LET YOUR CUSTOMER SUPPORT AGENTS KNOW THEY’RE APPRECIATED - by Submitted on May 15, 2017 from Surabhi Joshi“Salary” is enough for a person to work at a company. But no one would want to work at a company where their efforts go unnoticed, and they could be replaced in an instant. What makes them stick around and stay loyal to a company is the work environment provided to them. They would love to work ...
Views: 496 - HOW TO HANDLE SUPPORT TICKETS FASTER - by Submitted on May 12, 2017 from Surabhi JoshiA support ticket is commonly used in an organization’s customer support center to create, update, and resolve reported customer issues, or even issues reported by that organization’s other employees. Generally, staff receiving a query from a user would fill out a small card with the user’s ...
Views: 552 - TOP 7 LIVE CHAT ETIQUETTE FOR AN EXCEPTIONAL CUSTOMER EXPERIENCE - by Submitted on May 10, 2017 from Surabhi JoshiLive chat etiquettes are an inevitable part of the chat service provided by the websites these days. These are certain guidelines that if followed while providing an online chat support can help enhance the customer service. Let’s have a look at the most important guidelines that need not be ...
Views: 658 - TOP 4 TIPS TO IMPROVE YOUR NPS - by Submitted on May 09, 2017 from Surabhi JoshiThe NPS is calculated based on responses to a single question: How likely is it that you would recommend our company/product/service to a friend or colleague? The scoring for this answer is most based on a 0 to 10 scale. The ones who respond with a score of 9 to 10 are called “Promoters”. Others ...
Views: 565 - WHY DOES CUSTOMER FEEDBACK MATTER? - by Submitted on May 08, 2017 from Surabhi JoshiCustomer feedback is basically the opinion of the customers regarding your products and services. Since customer satisfaction is the ultimate goal of any business, so, customer opinion is the most important of all and you need to make sure you listen to them at all times. Customer feedback ...
Views: 608 - QUESTIONS TO BE ASKED WHEN HIRING CUSTOMER SERVICE REPS - by Submitted on May 06, 2017 from Surabhi JoshiCustomer service is an inevitable aspect of a company and it’s success. You may offer the best of goods and services to the customers but that’s not the only thing that matters. Despite the exceptional quality of your goods, customers may still have queries that if go unresolved may lead to ...
Views: 536 - HOW TO ENABLE A SMALL TEAM TO RESPOND FASTER TO CUSTOMERS - by Submitted on May 05, 2017 from Surabhi JoshiWith the ever-increasing customer expectations, it becomes quite difficult for the small customer service teams to live up to customer’s expectations. With all the customers’ queries and complaints flooding in through different channels, providing timely responses becomes a daunting task. ...
Views: 481 - THINGS EVERY CUSTOMER SERVICE REPRESENTATIVE NEEDS TO KNOW - by Submitted on May 04, 2017 from Surabhi JoshiWorking at a customer service center is quite a daunting task. You have to deal with a variety of customers and situations may not always be in your favor. You have to be prepared for every situation that you may have to face. There are certain things that a customer service representative needs ...
Views: 531 - THE BEST CRM SOFTWARE FOR YOUR BUSINESS - by Submitted on May 03, 2017 from Surabhi JoshiCRM software are specially designed to help businesses meet the overall goals of customer relationship management. CRM software can work wonders for your business provided you choose the right one. Let’s have a look at the best CRM software available: Salesforce: The Salesforce cloud is an ...
Views: 597 - TOP 5 STRATEGIES TO REDUCE CUSTOMER CHURN - by Submitted on May 02, 2017 from Surabhi JoshiNo business wants its customers to leave but some customers are past saving. These are the one’s who’ve made their decision and are about to leave soon. Now all you can do is prevent more of customers from following the suit. How can that be done? Let’s have a look: Identify your target ...
Views: 557 - TOP 4 APPS TO BOOST YOUR PRODUCTIVITY - by Submitted on May 01, 2017 from Surabhi JoshiProductivity apps help lessen the time you spend working, simplify the hectic process for you and increase your productivity. Here, we’ve listed the best productivity apps for you: Wunderlist: It is a free cloud-based task management application. Wunderlist is an app that allows users to ...
Views: 613 - HOW CUSTOMER CENTRICITY BENEFITS YOUR BUSINESS - by Submitted on Apr 28, 2017 from Surabhi JoshiCustomer centricity is all about doing business that focuses on providing a positive customer experience both at the point of sale and after the sale in order to drive profit and gain competitive advantage. Customer-centric businesses believe in the fact that their clients are the only reason ...
Views: 667 - TOP 5 TIPS FOR HANDLING CUSTOMERS DURING HOLIDAY SEASON - by Submitted on Apr 27, 2017 from Surabhi JoshiThe holiday season is that particular time of the year when a business can gain unbelievable profits. However, these days the competition among businesses is high and customers have unreasonably high service expectations, especially during the holiday rush. In order to stand out from the crowd ...
Views: 583 - HOW LIVE CHAT ALONG WITH AI IMPROVES CUSTOMER EXPERIENCE - by Submitted on Apr 26, 2017 from Surabhi JoshiArtificial Intelligence refers to a machine/system’s ability to mimic or be indistinguishable from human behavior. It may also be called as machine learning that is the system’s ability to learn from old and new data. For instance, when a customer has a query, he/ she asks you the respective ...
Views: 639 - BEST 6 STRATEGIES TO SHOW CUSTOMER APPRECIATION - by Submitted on Apr 25, 2017 from Surabhi JoshiAccording to a research, a customer appreciation strategy influences customer loyalty and advocacy, which in turn led to boosted sales growth. So, why not leverage its benefits? Here are the best customer appreciation strategies that can help benefit your business to a large extent: Celebrate ...
Views: 564 - What all should an effective live chat software have? - by Submitted on Apr 19, 2017 from Surabhi JoshiBusinesses nowadays know the power of live chat. They leverage it for boosting their profits as well as customer satisfaction. Though employing a live chat feature on your website is the best thing you can do to your business but it is equally important to choose the right live chat software. ...
Views: 511 - How to reduce shopping cart abandonment - by Submitted on Apr 17, 2017 from Surabhi JoshiShopping cart abandonment refers to a scenario where shoppers put items in their online shopping carts but then leave before completing the purchase. It is one of the biggest nightmares for everyone involved in online business because it is a great hindrance to their success. Cart abandonment ...
Views: 605 - How to convert your website visitors into customers - by Submitted on Apr 04, 2017 from Surabhi JoshiAs a matter of fact, money is made when you get paying customers. Though having a lot of traffic on your website is good but if they do not fulfill your CTA requirements you simply drain away all the effort spent to bring people onto your website. Here are the most effective tips that will help ...
Views: 961 - Live Chat increases website sales - by Submitted on Mar 10, 2017 from Surabhi JoshiThere is an excellent way for the small customers to compete with big players in the market and that exceptional way is excellent customer service. Before online shopping came into existence, the advantage that small business had over the big box stores was that they treated customers like ...
Views: 497 - Live chat and its advantages - by Submitted on Feb 04, 2017 from Surabhi JoshiAdding live chat (LiveChatAgent.Com) to your business site not only helps your business website but also allows you to reduce customer service response time and enhance customer satisfaction. It is usually seen that majority of the businesses fail to efficiently use their website to their ...
Views: 1273 - Why live chat is important for your business website? - by Submitted on Feb 04, 2017 from Surabhi JoshiThere is no need for you to be a marketing expert to know that what important role does quality customer service plays in business. The customer no doubt is the king and he is the one who spreads the word about you and helps you to have build a strong customer base. The small business have ...
Views: 1135 - Why live chat is important for your business website? - by Submitted on Feb 04, 2017 from Surabhi JoshiThere is no need for you to be a marketing expert to know that what important role does quality customer service plays in business. The customer no doubt is the king and he is the one who spreads the word about you and helps you to have build a strong customer base. The small business have ...
Views: 716 - Live chat – Increase conversions and sales - by Submitted on Feb 04, 2017 from Surabhi JoshiWe are all aware that quality customer service plays an important role in business. Your customers are the one who spread a good word about you and help grow your customer base. Majority of the websites are providing live chat support to provide customers with real time answers to their ...
Views: 1211 - Live chat provide real time convenience to customers - by Submitted on Feb 04, 2017 from Surabhi JoshiLive chat (LiveChatAgent.Com) provides real time convenience for customers. According to Forrester research there are 44% of on line consumers who say having a question answered by a live chat agent in the middle of an on line purchase is something which really delights them. It is also the best ...
Views: 1138 - Live chat provides real time convenience to customers. - by Submitted on Feb 04, 2017 from Surabhi JoshiThere are a lot more e commerce websites that have been adding up live chat to provide real time answers to their proud customers rather than having customers leave their websites. Real time chatting with the customer not only builds up immense confidence of the customer in your business but ...
Views: 1305 - How Live Chat Delights You ? - by Submitted on Feb 03, 2017 from Surabhi JoshiLive Chat (LiveChatAgent.Com) has become the most popular way of communicating with businesses today. Its gives you the ability to contact with the company at any time from any location. It provides with immediate response and solutions. Makes it easy With the live chat (LiveChatAgent.Com) ...
Views: 660 - Live Chat : An Easy Chat Widget ! - by Submitted on Feb 03, 2017 from Surabhi JoshiLive chat (LiveChatAgent.Com) is becoming the most popular and efficient way to communicate with businesses today. You can get connected with the company at any point of the time and that also from any location. Live chat is of course providing quality customer service but if not properly ...
Views: 601 - Live chat simply the best! - by Submitted on Feb 03, 2017 from Surabhi JoshiLive chat (LiveChatAgent.Com) is having an immense potential. The increasing customers wants support at a fast speed just like the real time conversation. Live chat allows this. It allows your customer to have a conversation with the chat agent before he gets frustrated and leaves your website. ...
Views: 623 - How is live chat cost effective? - by Submitted on Jan 10, 2017 from Surabhi JoshiLive chat (LiveChatAgent.Com) is an exceptional customer service tool that provides the highest level of satisfactions for any customer service channel. A recent survey has suggested that with live chat you can increase your sales for the company, as there were more than 62% of the customers who ...
Views: 1298 - Live chat cut down expenses and increase sales - by Submitted on Jan 10, 2017 from Surabhi JoshiLive chat (LiveChatAgent.Com) is there at your website and provides the exceptional customer service support. It has also been seen that is saves both the employee task time and the phone expenses too. Some of the worthy and noticeable cost savings are like The average interaction cost is ...
Views: 1163 - Live chat – the exceptional customer service! - by Submitted on Jan 10, 2017 from Surabhi JoshiLive chat (LiveChatAgent.Com) is all equipped with the amazing capability to provide exceptional customer service. The customers also report high level of satisfaction with live chat (LiveChatAgent.Com) as compared to other customer support channels. It is a fact that happier customers are a lot ...
Views: 593 - Live chat is the best practice. - by Submitted on Jan 10, 2017 from Surabhi JoshiLive chat (LiveChatAgent.Com) is the best practice.Some very interesting data have been revealed recently at live chat in the US and the UK. With, more and more clients being given the option of speaking to customers support representatives in real time during the purchase process, it is ...
Views: 529