Self Improvement Site
On The Internet! Take the Self Improvement Tour
On The Internet! Take the Self Improvement Tour
Articles from Surabhi Joshi | Selfgrowth.com
- Live chat provides real time convenience to customers. - by Submitted on Feb 04, 2017 from Surabhi JoshiThere are a lot more e commerce websites that have been adding up live chat to provide real time answers to their proud customers rather than having customers leave their websites. Real time chatting with the customer not only builds up immense confidence of the customer in your business but ...
Views: 1305 - How is live chat cost effective? - by Submitted on Jan 10, 2017 from Surabhi JoshiLive chat (LiveChatAgent.Com) is an exceptional customer service tool that provides the highest level of satisfactions for any customer service channel. A recent survey has suggested that with live chat you can increase your sales for the company, as there were more than 62% of the customers who ...
Views: 1298 - Live chat and its advantages - by Submitted on Feb 04, 2017 from Surabhi JoshiAdding live chat (LiveChatAgent.Com) to your business site not only helps your business website but also allows you to reduce customer service response time and enhance customer satisfaction. It is usually seen that majority of the businesses fail to efficiently use their website to their ...
Views: 1273 - Live chat – Increase conversions and sales - by Submitted on Feb 04, 2017 from Surabhi JoshiWe are all aware that quality customer service plays an important role in business. Your customers are the one who spread a good word about you and help grow your customer base. Majority of the websites are providing live chat support to provide customers with real time answers to their ...
Views: 1211 - Live chat cut down expenses and increase sales - by Submitted on Jan 10, 2017 from Surabhi JoshiLive chat (LiveChatAgent.Com) is there at your website and provides the exceptional customer service support. It has also been seen that is saves both the employee task time and the phone expenses too. Some of the worthy and noticeable cost savings are like The average interaction cost is ...
Views: 1163 - Live chat provide real time convenience to customers - by Submitted on Feb 04, 2017 from Surabhi JoshiLive chat (LiveChatAgent.Com) provides real time convenience for customers. According to Forrester research there are 44% of on line consumers who say having a question answered by a live chat agent in the middle of an on line purchase is something which really delights them. It is also the best ...
Views: 1138 - Why live chat is important for your business website? - by Submitted on Feb 04, 2017 from Surabhi JoshiThere is no need for you to be a marketing expert to know that what important role does quality customer service plays in business. The customer no doubt is the king and he is the one who spreads the word about you and helps you to have build a strong customer base. The small business have ...
Views: 1135 - How to convert your website visitors into customers - by Submitted on Apr 04, 2017 from Surabhi JoshiAs a matter of fact, money is made when you get paying customers. Though having a lot of traffic on your website is good but if they do not fulfill your CTA requirements you simply drain away all the effort spent to bring people onto your website. Here are the most effective tips that will help ...
Views: 961 - THE COOLEST BRAND BUILDING HACKS YOU NEED TO KNOW TODAY! - by Submitted on Jan 18, 2018 from Surabhi JoshiWhat’s your idea of brand building? What all do you think a brand needs to grow? Well, if you ask us, brand building refers to boosting a brand’s equity directly through advertising campaigns and indirectly through promotions such as event sponsorship. In order to build your brand ...
Views: 914 - USING LIVE CHAT FOR UPSELLING THE RIGHT WAY! - by Submitted on Aug 08, 2017 from Surabhi JoshiThe term ‘upselling’ refers to a sales technique used to get a customer to spend more by buying an upgraded version of what’s being purchased. The process involves trading up to a better version of a product that’s being purchased. Upselling may also be about exposing the customer to other ...
Views: 724 - Why live chat is important for your business website? - by Submitted on Feb 04, 2017 from Surabhi JoshiThere is no need for you to be a marketing expert to know that what important role does quality customer service plays in business. The customer no doubt is the king and he is the one who spreads the word about you and helps you to have build a strong customer base. The small business have ...
Views: 716 - THE ULTIMATE BENEFITS THAT CO-BROWSING CAN PROVIDE TO YOUR BUSINESS - by Submitted on Jan 29, 2018 from Surabhi JoshiCo-browsing literally means being there for your customers when they have a query or are simply stuck somewhere amidst the purchasing process. It’s all about making them feel as if you are there by their side to guide them through online processes. Co-browsing comes into play when agents ...
Views: 693 - BEST CHAT PLUGINS FOR YOUR WORDPRESS BLOG - by Submitted on Jul 17, 2017 from Surabhi JoshiIt’s no brainer that live chat can work wonders for any business, website or blog. Also, the process of adding a live chat feature to a website or blog is just a matter of a few clicks today! Thanks to the wonderful plugins that enable you to install a live chat functionality within fractions of ...
Views: 692 - HOW CUSTOMER CENTRICITY BENEFITS YOUR BUSINESS - by Submitted on Apr 28, 2017 from Surabhi JoshiCustomer centricity is all about doing business that focuses on providing a positive customer experience both at the point of sale and after the sale in order to drive profit and gain competitive advantage. Customer-centric businesses believe in the fact that their clients are the only reason ...
Views: 667 - How Live Chat Delights You ? - by Submitted on Feb 03, 2017 from Surabhi JoshiLive Chat (LiveChatAgent.Com) has become the most popular way of communicating with businesses today. Its gives you the ability to contact with the company at any time from any location. It provides with immediate response and solutions. Makes it easy With the live chat (LiveChatAgent.Com) ...
Views: 660 - TOP 7 LIVE CHAT ETIQUETTE FOR AN EXCEPTIONAL CUSTOMER EXPERIENCE - by Submitted on May 10, 2017 from Surabhi JoshiLive chat etiquettes are an inevitable part of the chat service provided by the websites these days. These are certain guidelines that if followed while providing an online chat support can help enhance the customer service. Let’s have a look at the most important guidelines that need not be ...
Views: 658 - WHAT MAKES A CUSTOMER EXPERIENCE MEMORABLE? - by Submitted on Jul 05, 2017 from Surabhi JoshiThere may be two reasons for a company’s customer service being memorable. Either it was so good that it exceeded the customers’ expectations or it was so pathetic that it pissed him/ her off. As a matter of fact, customer experience, whether good or bad is actively shared with the people around ...
Views: 647 - HOW LIVE CHAT ALONG WITH AI IMPROVES CUSTOMER EXPERIENCE - by Submitted on Apr 26, 2017 from Surabhi JoshiArtificial Intelligence refers to a machine/system’s ability to mimic or be indistinguishable from human behavior. It may also be called as machine learning that is the system’s ability to learn from old and new data. For instance, when a customer has a query, he/ she asks you the respective ...
Views: 639 - CUSTOMER EXPERIENCE TRENDS: ALL THAT A BUSINESS SHOULD FOCUS ON IN 2018! - by Submitted on Dec 19, 2017 from Surabhi JoshiA business that values its customers is very well aware of the significance of customer experience. Every department of such a business strives hard to provide the best experience to all its customers so as to gain a loyal customer base. Is your business too focused on your customers? If ...
Views: 637 - Live chat simply the best! - by Submitted on Feb 03, 2017 from Surabhi JoshiLive chat (LiveChatAgent.Com) is having an immense potential. The increasing customers wants support at a fast speed just like the real time conversation. Live chat allows this. It allows your customer to have a conversation with the chat agent before he gets frustrated and leaves your website. ...
Views: 623 - PPC FOR LEAD GENERATION: HERE’S HOW YOU CAN MAKE THE MOST OUT OF IT! - by Submitted on Jan 12, 2018 from Surabhi JoshiEvery business strives to expand. For that requires leads which further requires an effective lead generation strategy. Now, there are a number of tried and tested lead generation strategies but the one that stands out is the one using PPC. Want to know why? Well, PPC advertising has ...
Views: 623 - PROVIDE REAL TIME CONVENIENCE TO YOUR CUSTOMERS WITH LIVE CHAT - by Submitted on Jun 26, 2017 from Surabhi JoshiIt’s no brainer that the product quality alone cannot do wonders for a business today. Customer service is what needs to be taken care of in today’s era. Providing real-time convenience to the customers is what businesses should aim for today. The best way for providing this convenience is ‘live ...
Views: 619 - TOP 4 APPS TO BOOST YOUR PRODUCTIVITY - by Submitted on May 01, 2017 from Surabhi JoshiProductivity apps help lessen the time you spend working, simplify the hectic process for you and increase your productivity. Here, we’ve listed the best productivity apps for you: Wunderlist: It is a free cloud-based task management application. Wunderlist is an app that allows users to ...
Views: 613 - WHY DOES CUSTOMER FEEDBACK MATTER? - by Submitted on May 08, 2017 from Surabhi JoshiCustomer feedback is basically the opinion of the customers regarding your products and services. Since customer satisfaction is the ultimate goal of any business, so, customer opinion is the most important of all and you need to make sure you listen to them at all times. Customer feedback ...
Views: 608 - LIVE CHAT : THE OPTIMUM CUSTOMER SERVICE - by Submitted on Nov 16, 2018 from Surabhi JoshiThe basic aspect of live chat is that it is very much there at your website when your customers need it the most. The ecommerce is also growing constantly as the retailers are seeing a shift occurring online rather than offline. There are times when the customers need help in making a ...
Views: 606 - How to reduce shopping cart abandonment - by Submitted on Apr 17, 2017 from Surabhi JoshiShopping cart abandonment refers to a scenario where shoppers put items in their online shopping carts but then leave before completing the purchase. It is one of the biggest nightmares for everyone involved in online business because it is a great hindrance to their success. Cart abandonment ...
Views: 605 - 4 ESSENTIAL ELEMENTS THAT YOUR LIVE CHAT SOFTWARE SHOULD HAVE - by Submitted on May 19, 2017 from Surabhi JoshiLive chat has emerged out as a highly efficacious solution to customers’ problems. Businesses who recognize the power of this amazing feature leverage it to stand out from the competition, increase customer satisfaction, and boost their revenue growth. Apart from all this, a live chat software ...
Views: 602 - WHY A MOBILE-FRIENDLY LIVE CHAT? - by Submitted on Jul 10, 2017 from Surabhi JoshiIt has long been said that today’s customers have a very short attention span and even smaller level of patience. Also, with the growing usage of mobile devices, it’s no brainer that most of them are likely to access the internet through mobile devices. Now, if the websites are not mobile ...
Views: 602 - DO YOU THINK EMAIL MARKETING IS NO MORE BENEFICIAL? THINK AGAIN! - by Submitted on Dec 11, 2017 from Surabhi JoshiDo you think email marketing is oh so outdated? Well, if that’s so, it’s all in your mind! Email marketing is undoubtedly a powerful and highly efficacious medium for growing your business. It is far more beneficial than other, more traditional forms of marketing. Here are the top reasons ...
Views: 601 - Live Chat : An Easy Chat Widget ! - by Submitted on Feb 03, 2017 from Surabhi JoshiLive chat (LiveChatAgent.Com) is becoming the most popular and efficient way to communicate with businesses today. You can get connected with the company at any point of the time and that also from any location. Live chat is of course providing quality customer service but if not properly ...
Views: 601 - THE BEST CRM SOFTWARE FOR YOUR BUSINESS - by Submitted on May 03, 2017 from Surabhi JoshiCRM software are specially designed to help businesses meet the overall goals of customer relationship management. CRM software can work wonders for your business provided you choose the right one. Let’s have a look at the best CRM software available: Salesforce: The Salesforce cloud is an ...
Views: 597 - CUSTOMER DATA: HOW IT HELPS TAKE YOUR CUSTOMER SUPPORT A STEP FURTHER! - by Submitted on Sep 21, 2017 from Surabhi JoshiWhat’s the need to collect customer data? How would these piles of information help you ? The answer is- ‘Customer data is no less than gold mine.’ Whether you collect this valuable customer data through forms or social media pages or a live chat service, either ways it serves as a powerful ...
Views: 594 - EXPERIENCING A DROP IN CUSTOMER LOYALTY? HERE’S ALL THAT MAY BE CAUSING IT - by Submitted on May 17, 2018 from Surabhi JoshiHave you recently experienced a decline in your brand loyalty? Are your loyal customers just moving away, ditching your brand? Here’s all that may be responsible for the same. You forgot your existing customers: It’s no brainer that businesses aim at growing their customer base. So, ...
Views: 593 - Live chat – the exceptional customer service! - by Submitted on Jan 10, 2017 from Surabhi JoshiLive chat (LiveChatAgent.Com) is all equipped with the amazing capability to provide exceptional customer service. The customers also report high level of satisfaction with live chat (LiveChatAgent.Com) as compared to other customer support channels. It is a fact that happier customers are a lot ...
Views: 593 - HOW CHATBOTS ARE REVOLUTIONISING THE WAY HOTELS DEAL WITH CUSTOMERS! - by Submitted on Feb 15, 2018 from Surabhi JoshiAutomation has impacted almost all the businesses around the globe in a positive way. It is speculated to become an inevitable element for every business in the coming years with the restaurants being at the top of the list. Here’s why: Ordering food is fun with chatbots: As an essential ...
Views: 591 - THE 5 BEST GROWTH HACKING TOOLS FOR YOUR BUSINESS - by Submitted on Jun 07, 2017 from Surabhi JoshiIs your business new to the market? Are you looking for ways to gain exposure and be known? Well, then you have landed at the correct place. We are here to tell you about the most efficacious growth hacking tools that can help grow your business effectively: Qualaroo: Qualaroo is a highly ...
Views: 591 - HERE’S HOW YOUR EMAIL MARKETING CAN BE A HIT DURING THE HOLIDAY SEASON! - by Submitted on Jan 03, 2018 from Surabhi JoshiWith the arrival of holiday season, it becomes mandatory for the marketing teams of the businesses around the globe to roll up their sleeves and plan the biggest email marketing campaigns of the year! Here are the best tips that can help create killer email marketing campaigns for this ...
Views: 589 - TOP 5 TIPS FOR HANDLING CUSTOMERS DURING HOLIDAY SEASON - by Submitted on Apr 27, 2017 from Surabhi JoshiThe holiday season is that particular time of the year when a business can gain unbelievable profits. However, these days the competition among businesses is high and customers have unreasonably high service expectations, especially during the holiday rush. In order to stand out from the crowd ...
Views: 583 - HOW TO MAKE YOUR LIVE CHAT MORE EFFECTIVE - by Submitted on Jun 08, 2017 from Surabhi JoshiLive chat has emerged as one of the most powerful tools for providing an exceptional customer service. However, just putting up a live chat feature on your website is not enough, you need to do much more than this. Here’s how you can make it far more effective and add to its power so as to make ...
Views: 580 - AI-POWERED AUTOMATED CUSTOMER SERVICE IS THE FUTURE AND HERE’S WHY! - by Submitted on Dec 28, 2017 from Surabhi JoshiAI-powered customer service has changed the way customers look at a business’s support facilities. The technology has enabled the companies to gain a significant advantage by augmenting human expertise to help unlock new intelligence from data and use it to develop predictive insight. With ...
Views: 573 - 6 CUSTOMER SERVICE STRATEGIES TO WOO YOUR CUSTOMERS - by Submitted on Jun 20, 2017 from Surabhi JoshiBusinesses today do not entirely rely on technological aspects for succeeding. They realize the importance of keeping their customers happy and hence are ready to go above and beyond to provide that exceptional service to their customers. Here are the best strategies employed by all the ...
Views: 572 - CONVERSION MARKETING: HOW MUCH DO YOU KNOW ABOUT IT? - by Submitted on Nov 28, 2017 from Surabhi JoshiConversion marketing refers to the act of converting site visitors into paying customers. It further refers to tactics that encourage customers to take a specific action, “converting” a person browsing your website into a purchaser of your product or service. In terms of online marketing, this ...
Views: 572 - CHATBOTS AND THE RELATED TRENDS YOU SHOULD BE FOLLOWING IN 2018 - by Submitted on Jan 10, 2018 from Surabhi JoshiChatbots have taken people’s convenience to some other level! Whether you wish to book movie tickets or order food or inquire about nearby nightclubs, just talk to the bots and consider it done! Their growing fondness has compelled the marketers to employ strategies to engage an audience ...
Views: 567 - TOP 4 TIPS TO IMPROVE YOUR NPS - by Submitted on May 09, 2017 from Surabhi JoshiThe NPS is calculated based on responses to a single question: How likely is it that you would recommend our company/product/service to a friend or colleague? The scoring for this answer is most based on a 0 to 10 scale. The ones who respond with a score of 9 to 10 are called “Promoters”. Others ...
Views: 565 - BEST 6 STRATEGIES TO SHOW CUSTOMER APPRECIATION - by Submitted on Apr 25, 2017 from Surabhi JoshiAccording to a research, a customer appreciation strategy influences customer loyalty and advocacy, which in turn led to boosted sales growth. So, why not leverage its benefits? Here are the best customer appreciation strategies that can help benefit your business to a large extent: Celebrate ...
Views: 564 - LIVE CHAT AND BOTS FOR WEBSITES: A SURPRISE FROM FACEBOOK MESSENGER! - by Submitted on Nov 15, 2017 from Surabhi JoshiJust when you thought live chat couldn’t get any better, Facebook introduces the most astonishing integration you could ever imagine! The social media giant finally brings live chat and bots for websites. Facebook Messenger now has a plugin named ‘Customer Chat’ that allows the website visitors ...
Views: 563 - HOW TO OUTSOURCE THE BEST CUSTOMER SERVICE CONTACT CENTER - by Submitted on Dec 29, 2017 from Surabhi JoshiIt’s a no-brainer that every business around the globe needs to take good care of its customers in today’s customer-centric world! So, it’s imperative that they have well-trained, highly efficient customer support team. But what if your company doesn’t have enough resources to accept new ...
Views: 562 - USING TEXT MESSAGES TO ENHANCE YOUR CUSTOMER SERVICE - by Submitted on May 31, 2017 from Surabhi JoshiAs a matter of fact, SMS service is the most preferred channel for businesses as it is affordable, convenient and efficacious. It is capable of delivering fast service and provides high customer satisfaction rates. It acts as a real time savior for the support agents at any company. When used ...
Views: 561 - TOP 5 STRATEGIES TO REDUCE CUSTOMER CHURN - by Submitted on May 02, 2017 from Surabhi JoshiNo business wants its customers to leave but some customers are past saving. These are the one’s who’ve made their decision and are about to leave soon. Now all you can do is prevent more of customers from following the suit. How can that be done? Let’s have a look: Identify your target ...
Views: 557 - HOW TO HANDLE SUPPORT TICKETS FASTER - by Submitted on May 12, 2017 from Surabhi JoshiA support ticket is commonly used in an organization’s customer support center to create, update, and resolve reported customer issues, or even issues reported by that organization’s other employees. Generally, staff receiving a query from a user would fill out a small card with the user’s ...
Views: 552