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Articles from Surabhi Joshi | Selfgrowth.com
- KILLER TIPS TO IMPROVE YOUR SOCIAL MEDIA CUSTOMER SUPPORT - by Submitted on Jun 07, 2018 from Surabhi JoshiSocial media platforms do a lot more than just connecting the people around the globe. Businesses can use social media for a number of purposes like gaining wider exposure, providing customer support and more. Here are some of the best tips that can help you provide exceptional customer service ...
Views: 419 - WHY SHOULD YOU CONSIDER INVESTING IN MARKETING AUTOMATION? - by Submitted on Jun 06, 2018 from Surabhi JoshiIn this competitive era, businesses do not have even a single second to waste. So, they find ways to reduce the wastage of time and increase productivity. Marketing automation is one such technology that helps with the same. As the name suggests, marketing automation is all about transforming ...
Views: 356 - THE BEST STRATEGIES TO USE TWITTER FOR YOUR BUSINESS - by Submitted on Jun 05, 2018 from Surabhi JoshiTwitter provides immense opportunities for business growth. You can leverage this power and highly loved social media platform to grow your business like never before. Here are the best of all strategies that can help you make the most out of it: Use appropriate hashtags: Hashtags are used ...
Views: 428 - HERE’S HOW AI BENEFITS YOUR LEAD GENERATION EFFORTS - by Submitted on Jun 04, 2018 from Surabhi JoshiLead generation is a necessity in the business domain and with the advent of artificial intelligence, it has gotten easier in the recent years. AI has the tendency to outperform humans due to the unmatched qualities of the machines and technology. It has a lot to offer to businesses leveraging ...
Views: 424 - TRAINING YOUR LIVE CHAT AGENTS: ESSENTIALS ELEMENTS OF THE TRAINING PROCESS - by Submitted on Jun 02, 2018 from Surabhi JoshiWhat if I ask you how’ll you train your live chat agents? Your response would probably include statements like: Make them familiar with the live chat platform they’ll be working on. Educate them about the products and services that your business deals in. Provide them an access to all ...
Views: 428 - HERE’S WHY BUSINESSES SHOULD CONSIDER LEVERAGING CUSTOMER JOURNEY MAPS - by Submitted on May 31, 2018 from Surabhi JoshiFirstly, let’s get familiar with what a customer journey map is. It is basically a diagram or several diagrams that depict the various stages customers go through while interacting with a business. A customer journey map is a visual representation of the processes starting right from purchasing ...
Views: 479 - EMPOWER YOUR CUSTOMERS AND ULTIMATELY ENHANCE THE CUSTOMER EXPERIENCE! - by Submitted on May 30, 2018 from Surabhi JoshiWhether the customer experience was fair, good or excellent is best known to the customer. Empowering them is a way of enabling them to express whatever they feel. As a matter of fact, the customers today, want you to know what they want and whenever they want. Customer empowerment benefits the ...
Views: 347 - DO YOU STILL THINK LIVE CHAT SUPPORT IS NOT MEANT FOR YOUR WEBSITE? - by Submitted on May 28, 2018 from Surabhi JoshiSo, you still think your business can thrive without a live chat service today? Well, if that’s what’s on your mind, you need think again! The most successful businesses today are the ones that value their customers and be there to assist them every hour of the day. And that’s possible due to a ...
Views: 437 - GDPR : ALL YOU NEED TO KNOW ABOUT THE BIG DATA PRIVACY REVOLUTION! - by Submitted on May 26, 2018 from Surabhi JoshiWhat exactly is GDPR? GDPR is a solution to customers’ woes! The entire world is familiar and “scared” after the latest cases of data breaches. Well, in today’s era, data breaches are real. Some people with malicious intent steal your data and then eventually mishandle it. GDPR is one ...
Views: 481 - HOW TO BENEFIT YOUR BUSINESS USING A MOBILE-FRIENDLY WEBSITE AND LIVE CHAT - by Submitted on May 25, 2018 from Surabhi JoshiWith the ever-increasing usage of mobile devices, it has become extremely important for the businesses to optimize their websites for mobile. A mobile-friendly website enables users to access your site from anywhere at any time. This calls for adjusting your website in such a manner that ...
Views: 405 - UNRIVALLED TIPS TO CREATE AN IMPECCABLE CUSTOMER EXPERIENCE! - by Submitted on May 22, 2018 from Surabhi JoshiCultivating an exceptional customer experience for your customers is as important as delivering a great service in today’s era! An impeccable customer service alone cannot meet the ever-increasing expectations of today’s customers. Here are the best ways to create a great customer experience ...
Views: 395 - SILLY LIVE CHAT MISTAKES THAT MAY SIMPLY SHOO YOUR CUSTOMERS AWAY! - by Submitted on May 21, 2018 from Surabhi JoshiAs a business, taking care of your customers’ requirements and striving hard to enhance the customer experience is a great idea. Further, providing an amazing live chat support so that they can reach out to you in case of queries is a commendable move. A live chat software ensures an enhanced ...
Views: 408 - MAKE SURE YOU ARE CREATING BUYER PERSONAS THE RIGHT WAY! - by Submitted on May 18, 2018 from Surabhi JoshiThe way customers buy is no more the same. Customers today are smarter than ever. It’s imperative that businesses keep abreast with customers’ interests and buying methodologies. That’s what buyer personas help with. But wait! Is it that easy to create these personas? Not at all! In fact, ...
Views: 459 - EXPERIENCING A DROP IN CUSTOMER LOYALTY? HERE’S ALL THAT MAY BE CAUSING IT - by Submitted on May 17, 2018 from Surabhi JoshiHave you recently experienced a decline in your brand loyalty? Are your loyal customers just moving away, ditching your brand? Here’s all that may be responsible for the same. You forgot your existing customers: It’s no brainer that businesses aim at growing their customer base. So, ...
Views: 583 - SOME LESSER KNOWN TRAITS OF HIGHLY EFFICIENT LIVE CHAT AGENTS - by Submitted on May 16, 2018 from Surabhi JoshiWhat qualities do highly efficient live chat agents possess? Faster response time, multitasking, good writing skills, excellent command of grammar and stuff? Well! That’s what everybody knows! Today, we’ll tell you about the little-known traits of the most successful live chat agents. Ready? ...
Views: 456 - THAT’S HOW YOU USE CHAT BOTS TO ENHANCE YOUR CUSTOMER SERVICE STANDARDS - by Submitted on May 15, 2018 from Surabhi JoshiChatbots for customer service- yet another intervention of technology in real life. When you own a business and have a huge customer base to serve, you are under constant pressure to keep all your customers happy. Keeping abreast of the latest trends in customer service, employing strategies ...
Views: 392 - EVER WONDERED WHAT MAKES YOUR CUSTOMERS FEEL VALUED? - by Submitted on May 14, 2018 from Surabhi JoshiA business can’t exist without customers. It’s imperative that each and every customer is nurtured through the smallest possible gestures. Businesses should strive to go above and beyond to deliver just that perfect blend of appreciation that makes its customers feel values. In this article, we ...
Views: 454 - BEST LIVE CHAT PRACTICES TO WOO YOUR CUSTOMERS - by Submitted on May 11, 2018 from Surabhi JoshiMore and more businesses today are installing live chat services so as to enhance the quality of their customer service and boost their profits. But are all of them able to enjoy all the benefits that the service claims to provide? The answer is- NO! In fact, many of them are not even able to ...
Views: 420 - HERE’S WHY COMMUNICATION IS HIGHLY BENEFICIAL FOR YOUR BUSINESS - by Submitted on May 10, 2018 from Surabhi JoshiCommunication is the major factor that decides the quality of a relationship. Especially when it comes to businesses and customers, communication goes far beyond just defining the relationship between the two. It has got to do with various aspects related to the business. Read on to know what ...
Views: 478 - HOW TO GATHER MORE CUSTOMER FEEDBACK AND SERVE YOUR CUSTOMERS IN A BETTER WAY - by Submitted on May 09, 2018 from Surabhi JoshiMeeting or exceeding customer expectations is possible only if you know what exactly your customers want. Knowing their pain points helps improve the service quality and boost customer satisfaction. A customer feedback survey is the best way of knowing about customers preferences, likes, ...
Views: 466 - HOW TO HANDLE AN ANGRY CUSTOMER USING LIVE CHAT - by Submitted on May 08, 2018 from Surabhi JoshiCustomer service is not only about providing an exceptional support to the customers. It’s about looking after all the aspects that relate to the relationship between a business and its customers. The one that’s most noticeable of all is an irate, dissatisfied or angry customer. The reason for ...
Views: 420 - SOCIAL MEDIA CUSTOMER SUPPORT: MYTHS YOU NEED TO STOP BELIEVING ASAP! - by Submitted on May 07, 2018 from Surabhi JoshiWhen we talk about myths, we usually portray orthodox people following some illogical “facts” just because a bunch of people around them “convincingly” talk about them. However, in a practical scenario, myths prevail everywhere and even the smartest of minds fall a prey to them. Want an example ...
Views: 405 - EVER CONSIDERED LIVE CHAT AND CRM INTEGRATION? HERE’S WHY YOU SHOULD! - by Submitted on May 05, 2018 from Surabhi JoshiA CRM system helps manage the relationship between a business and its customers so as to help the business grow. It actually helps organize the data collected through the interactions between the customers and agents. In addition to this, a CRM also allows tracking the history of all such ...
Views: 399 - HOW LIVE CHAT MAKES ALL THE DIFFERENCE TO YOUR BUSINESS - by Submitted on May 04, 2018 from Surabhi JoshiIt won’t be wrong to say that the businesses today, thrive on customer satisfaction. The ones that succeed in meeting or exceeding customers’ expectations are able to benefit themselves to unimaginable extents. Ever wondered what’s common amongst all of those highly successful businesses? They ...
Views: 397 - BENEFIT YOUR BUSINESS WITH GAMIFICATION! - by Submitted on Apr 30, 2018 from Surabhi JoshiGamification is all about using game design elements in non-game contexts so as to improve user engagement, productivity, ease of use, the usefulness of systems, physical exercise and a lot more. This powerful concept, when used for businesses, provides a number of benefits. Read on to know how ...
Views: 405 - HERE’S WHY YOU SHOULD BE USING LIVE CHAT ON YOUR LANDING PAGES - by Submitted on Apr 28, 2018 from Surabhi JoshiEver considered adding live chat support on your landing pages? Let’s first get a clear idea of the landing pages. Landing pages, according to the digital marketers, are crucial for inbound marketing. These pages are where a business wants its target audience to land, irrespective of how ...
Views: 437 - THINGS YOU SHOULD STRICTLY AVOID DURING A PROACTIVE LIVE CHAT - by Submitted on Apr 27, 2018 from Surabhi JoshiAs a matter of fact, not all the website visitors like to engage. They rather like to be engaged. That’s what a proactive chat steps in. These chat invitations facilitate customer engagement so that you do not miss out on any opportunity of conversion. However, proactive chat can be beneficial ...
Views: 402 - HERE’S HOW YOU CAN MAKE YOUR LIVE CHAT SUPPORT MORE FRUITFUL FOR YOUR BUSINESS - by Submitted on Apr 26, 2018 from Surabhi JoshiThe basic idea behind providing a live chat assistance on a website is to remove customer pain points in shortest possible time. It is basically meant to ensure that customers are not left alone with their problems. However, it is important to employ some strategies so that your live chat ...
Views: 430 - THE BEST TIPS TO BOOST YOUR WEBSITE’S LIVE CHAT VOLUME ASAP! - by Submitted on Apr 25, 2018 from Surabhi JoshiYou must have often heard about the benefits that a live chat support provides to any business using this amazing support tool. What nobody tells you is that a live chat support is of no use if your website visitors don’t avail it. In other words, if the chat volume on your website is less, ...
Views: 400 - CLEVER HACKS TO BOOST THE AVERAGE ORDER VALUE FOR YOUR BUSINESS IN A JIFFY! - by Submitted on Apr 23, 2018 from Surabhi JoshiDoes your online store seem to be plateauing? Has your revenue begun to look the same every month? Have all your efforts to outwit Google and crack its ever-changing search algorithm been rendered futile? Do you feel all the money that you used to drive traffic in an attempt to increase ...
Views: 423 - HERE’S WHY YOU SHOULD INVEST IN A MOBILE APP FOR YOUR BUSINESS - by Submitted on Apr 21, 2018 from Surabhi JoshiIt’s a no-brainer that the customers today, prefer mobile apps instead of the mobile browsers. So, it’s imperative that every business that heeds to the customers’ mobile requirements is a successful one today. The reason? Well, that’s because: Apps provide a better UX: According to ...
Views: 433 - KNOW HOW BUYER PERSONAS CAN POSSIBLY BENEFIT YOUR BUSINESS! - by Submitted on Apr 19, 2018 from Surabhi JoshiA user persona refers to a representation of the goals and behavior of a hypothesised group of users. Personas are mostly synthesised from data gathered from interviews with users captured in 1–2-page descriptions. These pages include behavior patterns, skills, attitudes etc. along with a few ...
Views: 504 - HERE’S HOW YOU CAN COLLECT MORE CUSTOMER FEEDBACK AND SERVE BETTER - by Submitted on Apr 18, 2018 from Surabhi JoshiCustomer feedback is the best way of knowing the effectiveness level of all the efforts that a business puts into satisfying its customers. Whether it’s about the quality of a company’s product or their experience with it (company), customer feedback helps gain insights about all of these. All ...
Views: 423 - ALL THAT MAY BE MAKING YOUR CUSTOMERS UNHAPPY - by Submitted on Apr 17, 2018 from Surabhi JoshiUnhappy customers may directly or indirectly mean high bounce rates, bad company reputation, declined sales, deflated profits and much more. Even if you do your best to gain customer satisfaction, there are certain pitfalls that might lead to customer dissatisfaction. So, it is necessary to be ...
Views: 462 - DO YOU WISH TO TURN CUSTOMER COMPLAINTS INTO BLESSINGS? READ ON - by Submitted on Apr 16, 2018 from Surabhi Joshi“We love complaints!”, said no business ever! Customer complaints are rather taken as disappointments that tend to render all customer service efforts futile. But as they say- “Every coin has two sides.” Same is the case with customer complaints. Though they bring you down at the same time they ...
Views: 439 - CLEVER TACTICS TO SKYROCKET WOM FOR YOUR BUSINESS! - by Submitted on Apr 09, 2018 from Surabhi JoshiWOM has been there since ages! No, seriously! People around the globe have been dependent on the recommendations of their friends, relatives, colleagues and so on for the purchase of a thing as small as a toothpaste. With time WOM has grown as an inevitable aspect of a business’s growth. ...
Views: 445 - STRIVING HARD TO WIN BACK AN UNHAPPY CUSTOMER? READ ON! - by Submitted on Apr 06, 2018 from Surabhi JoshiBusinesses these days, are very well aware of the importance of customer satisfaction and its impact on their success. Business owners are ready to go above and beyond to make their customers happy. But there are times when things do not go as planned. Some customer relationships might get ...
Views: 385 - TOP STRATEGIES TO USE SOCIAL MEDIA FOR CUSTOMER RETENTION - by Submitted on Apr 05, 2018 from Surabhi JoshiRunning a business, no matter what scale or size, no matter online or not, you must have always heard that it’s more important to retain the existing customers rather than acquiring new ones. The reason? Well, that’s because the return on that investment will probably be substantially ...
Views: 474 - CLEVER HACKS TO MAKE YOUR CUSTOMER LOYALTY PROGRAMME A SUCCESS - by Submitted on Feb 28, 2018 from Surabhi JoshiCustomers love having choices. They love being valued. They love their opinions being voiced. And a business that never fails to provide all this, is the one that’s successful today! A customer loyalty program is one of the many ways of making your customers feel appreciated and encourage ...
Views: 510 - LESSER KNOWN LIVE CHAT SUPPORT MYTHS THAT NEED TO VANISH ASAP! - by Submitted on Feb 22, 2018 from Surabhi JoshiIn a world like today, where most of the businesses swear by the power of a live chat support on their websites, there are still a number of others who are reluctant to use the impeccable support tool for their business. The reason? A serious of questions that they keep repeating over ...
Views: 457 - KILLER WAYS TO DIMINISH THE CUSTOMER ACQUISITION COST FOR YOUR BUSINESS! - by Submitted on Feb 19, 2018 from Surabhi JoshiCustomer acquisition cost (CAC) refers to the cost associated with convincing a customer to buy a product/service. It includes the cost of the product and the cost incurred on research and marketing efforts as well. It holds a significant role in calculating the value of the customer to the ...
Views: 465 - FACEBOOK LEAD GENERATION: THE BEST WAYS TO MAKE THE MOST OUT OF IT - by Submitted on Feb 19, 2018 from Surabhi JoshiFacebook is a great place to be individually or as a business! When you take your business online especially Facebook, you get vast opportunities to boost its success. When it comes to lead generation, Facebook has a treasure of options to garner the best quality leads. Here are the top ways to ...
Views: 445 - GREAT SERVICE, SOONER RATHER THAN LATER, MAKES A WEBSITE SUCCESSFUL - by Submitted on Feb 17, 2018 from Surabhi JoshiYou can call your website as long as it manages to convert most of its visitors into customers. The former will opt for a product that your website intends to sell if and only if they are convinced that it is the best in the market. Round-the-clock presence of real human beings on your website ...
Views: 458 - HOW TO HIRE THE RIGHT LEAD GENERATION AGENCY FOR YOUR BUSINESS? - by Submitted on Feb 15, 2018 from Surabhi JoshiThere are times when a business’s marketing team is so much into some elements of the marketing campaign that the others are left out. Or there are instances when the team is about to launch a new product and needs more and more new leads. That’s the time when the team needs an assistance from a ...
Views: 483 - HOW CHATBOTS ARE REVOLUTIONISING THE WAY HOTELS DEAL WITH CUSTOMERS! - by Submitted on Feb 15, 2018 from Surabhi JoshiAutomation has impacted almost all the businesses around the globe in a positive way. It is speculated to become an inevitable element for every business in the coming years with the restaurants being at the top of the list. Here’s why: Ordering food is fun with chatbots: As an essential ...
Views: 567 - HERE’S WHY RESTAURANTS SHOULD CONSIDER EMPLOYING CHAT BOTS! - by Submitted on Feb 13, 2018 from Surabhi JoshiAutomation has impacted almost all the businesses around the globe in a positive way. It is speculated to become an inevitable element for every business in the coming years with the restaurants being at the top of the list. Here’s why: Ordering food is fun with chatbots: As an essential ...
Views: 466 - AGENT QUALITIES RESPONSIBLE FOR A BUSINESS’S LIVE CHAT EXCELLENCE! - by Submitted on Feb 08, 2018 from Surabhi JoshiCustomers like live chat support but that doesn’t necessarily mean they’ll like your live chat agents too! The reason? Well, it takes a certain set of live chat agent qualities to make the customers happy. Read on to discover all that it takes to be an efficient live chat ...
Views: 487 - KNOWLEDGE BASE CONTENT MISTAKES THAT MAY DRIVE YOUR CUSTOMERS AWAY! - by Submitted on Feb 06, 2018 from Surabhi JoshiCustomer centricity, customer empowerment, and self-service are some of the prominent terms in customer service nowadays. These terms are all made effective in the form of a single informative knowledge base using a number of tools available. Tools like WordPress, Heroic Knowledge Base, ...
Views: 528 - WANT TO TAKE YOUR CUSTOMER SERVICE PERFORMANCE TO A HIGHER LEVEL? READ ON - by Submitted on Feb 03, 2018 from Surabhi JoshiIt won’t be wrong to say that customer service is one of the most crucial factors responsible for a business’s success. That’s the reason almost all companies try to improve their customer service performance by employing the best strategies. Also, a highly productive support team will be ...
Views: 414 - LIVE CHAT MISTAKES YOUR CUSTOMER SUPPORT TEAM SHOULD AVOID IN 2018 - by Submitted on Feb 02, 2018 from Surabhi JoshiAn investment in a live chat software is the best decision a business can make. There is a number of benefits that it can enjoy once it has a 24/7 live chat assistance on its website. A business can achieve everything from increased conversions to customer satisfaction but there’s a ...
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