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Articles from Surabhi Joshi | Selfgrowth.com
- ALL THAT MAY POSSIBLY BE INCREASING THE BOUNCE RATE OF YOUR BUSINESS WEBSITE! - by Submitted on Nov 18, 2017 from Surabhi JoshiBounce rate refers to the measure of the effectiveness of a website in encouraging visitors to continue with their visit. Mathematically it is expressed as a percentage and represents the proportion of visits that end on the first page of the website that the visitor sees. A high bounce rate can ...
Views: 423 - ALL THAT MAY POSSIBLY BE INCREASING THE BOUNCE RATE OF YOUR BUSINESS WEBSITE! - by Submitted on Nov 18, 2017 from Surabhi JoshiBounce rate refers to the measure of the effectiveness of a website in encouraging visitors to continue with their visit. Mathematically it is expressed as a percentage and represents the proportion of visits that end on the first page of the website that the visitor sees. A high bounce rate can ...
Views: 361 - CLEVER TACTICS TO EFFECTIVELY CONVERT YOUR WEBSITE VISITORS INTO CUSTOMERS - by Submitted on Nov 17, 2017 from Surabhi JoshiAs a business, you make money when you get paying customers. Though having a lot of traffic on your website is good but if they do not fulfill your CTA requirements you simply drain away all the effort spent to bring people to your website. Here are the most effective tips that will help you ...
Views: 480 - FAQS: AN IMPORTANT ADDITION TO A COMPANY’S SELF SERVICE CUSTOMER SUPPORT - by Submitted on Nov 16, 2017 from Surabhi JoshiThe term ‘FAQs’ stands for ‘frequently asked questions’. FAQs are also abbreviated as Q & A, which means questions and answers. Websites these days, put up FAQ pages so as to implement self-service for the customers. These pages eliminate the instances where the customers reach out to the agents ...
Views: 437 - HOW IMPORTANT IS CONVERSION RATE OPTIMIZATION FOR YOUR BUSINESS? - by Submitted on Nov 16, 2017 from Surabhi JoshiConversion rate optimization is a system for increasing the percentage of visitors to a website who take any desired action on a web page. CRO plays a crucial role when it comes to generating more leads or increasing sales. It is an inevitable part of any business as: It is more important ...
Views: 529 - LIVE CHAT AND BOTS FOR WEBSITES: A SURPRISE FROM FACEBOOK MESSENGER! - by Submitted on Nov 15, 2017 from Surabhi JoshiJust when you thought live chat couldn’t get any better, Facebook introduces the most astonishing integration you could ever imagine! The social media giant finally brings live chat and bots for websites. Facebook Messenger now has a plugin named ‘Customer Chat’ that allows the website visitors ...
Views: 547 - LIVE CHAT: AN AMAZING TOOL THAT HELPS YOU GARNER VALUABLE CUSTOMER DATA - by Submitted on Nov 14, 2017 from Surabhi JoshiIn the digital world, there is nothing more important than data. Live chat provides an additional layer of data which augments our existing tracking and attribution tools. The data which you receive differs according to the platform. In general live chat tells you about: Referring ...
Views: 455 - HERE’S HOW A LIVE CHAT SUPPORT ACCELERATES YOUR BUSINESS REVENUES! - by Submitted on Nov 13, 2017 from Surabhi JoshiHow powerful is a live chat support? Let us explain it in the easiest way possible! Imagine you are in a store, intending to get an i-phone for yourself which you had been planning for months. Finally, you have gathered the courage for the big deal. You stand there, looking at it, boxing off ...
Views: 452 - HERE’S ALL THAT AN EFFECTIVE LIVE CHAT SOFTWARE SHOULD CONSIST OF - by Submitted on Nov 10, 2017 from Surabhi JoshiBusinesses nowadays know the power of live chat. They leverage it for boosting their profits as well as customer satisfaction. Though employing a live chat feature on your website is the best thing you can do to your business but it is equally important to choose the right live chat software. ...
Views: 419 - WEBSITE CONVERSION: THE BASIC STEPS TO START UP THE PROCESS - by Submitted on Nov 09, 2017 from Surabhi JoshiGetting a lot of traffic on your website is good. But, visits alone do not mean a successful business. In order to make money, you’ve got to convert at least some of those visitors into customers. In other words, you need a good amount of website conversions. We have listed the best strategies ...
Views: 460 - LET’S TALK ABOUT THE IMPACT OF DEMOGRAPHICS ON A LIVE CHAT SERVICE - by Submitted on Nov 08, 2017 from Surabhi JoshiA business needs to consider a number of factors while deciding the implementation of a new customer support channel. And when it comes to the implementation of a support channel like live chat, the bar’s really high! Online live chat is undoubtedly an unrivaled customer support channel for ...
Views: 453 - CUSTOMER FEEDBACK SURVEY: ARE YOU DOING IT THE WAY IT’S MEANT TO BE DONE? - by Submitted on Nov 06, 2017 from Surabhi JoshiA customer feedback survey can transform all the departments of your business provided that it is done the right way. From the product team to the marketing team to the customer support team, everything can be improvised so as to boost your brand’s success. However, if you fail to survey the ...
Views: 408 - KNOW HOW A LIVE CHAT SERVICE ALONG WITH AI IMPROVES CUSTOMER EXPERIENCE - by Submitted on Nov 04, 2017 from Surabhi JoshiArtificial Intelligence refers to a machine/system’s ability to mimic or be indistinguishable from human behavior. It may also be called as machine learning that is the system’s ability to learn from old and new data. For instance, when a customer has a query, he/ she asks you the respective ...
Views: 494 - CUSTOMER CENTRICITY: KNOW ALL THAT IT DOES FOR YOUR BUSINESS AND CUSTOMERS - by Submitted on Nov 03, 2017 from Surabhi JoshiCustomer centricity is all about doing business that focuses on providing a positive customer experience both at the point of sale and after the sale in order to drive profit and gain competitive advantage. Customer-centric businesses believe in the fact that their clients are the only reason ...
Views: 407 - ARE YOUR LIVE CHAT AGENTS POLITE TO YOUR VISITORS OR JUST DRIVING THEM AWAY? - by Submitted on Nov 02, 2017 from Surabhi JoshiYour customers expect you to serve them round-the-clock and in order to succeed, you need to live up to their expectations. The online presence of your business is not enough to take your brand to the desired height. Your website further needs to serve its visitors day and night not only through ...
Views: 382 - HERE’S HOW CHATBOTS RAMP UP THE EFFECTIVENESS OF YOUR MARKETING EFFORTS - by Submitted on Oct 31, 2017 from Surabhi JoshiCreating chatbots for a business is an insanely growing trend that we’ve seen lately. The hottest trend at the present moment is sure to be in the game for long. These sophisticated beauties help you automate a lot of your business processes. They further help increase the efficiency of the ...
Views: 455 - ARE YOU RESPONSIBLE FOR YOUR CUSTOMERS ABANDONING YOUR BUSINESS? - by Submitted on Oct 30, 2017 from Surabhi JoshiThere are times when your customers love your business with all their heart. Then there are times when they are disappointed with you. The worst case scenario is, your long-time customers leave you and stop buying from you! It’s shocking but it’s true. Do you know what causes all of this ...
Views: 456 - SOCIAL MEDIA LISTENING MISTAKES THAT MAY DISAPPOINT YOUR CUSTOMERS - by Submitted on Oct 28, 2017 from Surabhi JoshiCompanies today, are ramping up their customer support through social media listenings. The reason? Well, things become much easy when the businesses know what their customers actually want and the customers finally get what they desire! However, not all the businesses get it right because ...
Views: 469 - SOCIAL CUSTOMER SUPPORT BLUNDERS YOU NEED TO STOP MAKING RIGHT AWAY! - by Submitted on Oct 27, 2017 from Surabhi JoshiThey say- Be there where your customers are! And ever since the advent of social media, platforms such as Facebook, Pinterest, Twitter, LinkedIn etc. are the best places where the customers love to spend a lot of their time. As a result, the businesses that realize the importance of customer ...
Views: 418 - KILLER TIPS TO QUICKLY GROW A QUALIFIED EMAIL MARKETING LIST FOR YOUR BUSINESS - by Submitted on Oct 26, 2017 from Surabhi JoshiEvery business on this planet wishes to generate leads and wants the list to build up over time. What most of them fail to understand is that not every lead is a beneficial one. This results in the businesses using wrong strategies to grow their email marketing list and wasting their time and ...
Views: 454 - CHATBOTS AND THE BIGGEST MYTHS HINDERING THEIR SUCCESS - by Submitted on Oct 25, 2017 from Surabhi JoshiThe digital technology has grown bigger and bigger over all these years and it still continues doing the same. One of the latest and the hottest trends in this field is that of chatbots and AI. Almost all of us have come across a number of articles about chatbots and the advancements they ...
Views: 457 - HERE’S ALL THAT AN OUTSOURCED LIVE CHAT SERVICE CAN DO FOR YOUR BUSINESS - by Submitted on Oct 24, 2017 from Surabhi JoshiWhy should you even opt for an outsourced live chat support? Well, an online chat support that you offer to all your present and potential customers undoubtedly guides them through the purchase cycle. But is it really that cost-effective and delivers 100% results towards lead ...
Views: 462 - CUSTOMER EXPERIENCE STRATEGY: UNRIVALLED TIPS TO CREATE A SUCCESSFUL ONE! - by Submitted on Oct 23, 2017 from Surabhi JoshiCultivating an exceptional customer experience for your customers is as important as delivering a great service in today’s era! An impeccable customer service alone cannot meet the ever-increasing expectations of today’s customers. Here are the best ways to create a great customer experience ...
Views: 479 - SELF SERVICE SUPPORT: THE LESSER KNOWN BENEFITS OF THIS IMPECCABLE TOOL! - by Submitted on Oct 13, 2017 from Surabhi JoshiWhether you believe it or not, it’s human nature to take the path of least resistance. We just want all our tasks to be accomplished in the shortest possible time and that too with least efforts. That’s what self service support helps with. As customers, we just want our queries to be ...
Views: 375 - HOW CUSTOMER RELATIONSHIP IS DIRECTLY PROPORTIONAL TO CONTENT MARKETING - by Submitted on Oct 12, 2017 from Surabhi JoshiFor any business, no matter what scale, it’s mandatory to build a strong customer relationship with each and every customer it’s serving. The reason? Well, it’s because of and for the customers that a business exists. So, it’s imperative that the businesses strive hard to woo their customers and ...
Views: 455 - CUSTOMER SUPPORT TRENDS: WHAT’S HOT AND WHAT’S NOT FOR THE COMING YEAR! - by Submitted on Oct 11, 2017 from Surabhi JoshiCustomer support trends undergo evolution with each passing year. Just like we saw live chat, artificial intelligence, chatbots and other such amazing advents transforming the customer support industry, several other trends will continue to enhance customer experience. Here is a rundown of ...
Views: 505 - CUSTOMER EXPERIENCE: THE BEST TIPS TO RAMP IT UP FOR YOUR ECOMMERCE - by Submitted on Oct 10, 2017 from Surabhi JoshiWhat’s your idea of an exceptional eCommerce customer experience? A well designed website, easy navigation, killer content, easy checkout process and stuff? Well, there’s much more that affects customer experience today. The eCommerce customers today are smarter than ever and highly ...
Views: 414 - BOOST YOUR CSAT: SURE FIRE TIPS TO RAMP UP YOUR E-COMMERCE SUCCESS! - by Submitted on Oct 09, 2017 from Surabhi JoshiCSAT or customer satisfaction is the measure of how happy your customers are with your products and services. Customer happiness is something that most of the successful businesses today strive to excel in and the other businesses work at achieving. There are a number of tips that are ...
Views: 419 - BOOST YOUR CSAT: SURE FIRE TIPS TO RAMP UP YOUR E-COMMERCE SUCCESS! - by Submitted on Oct 09, 2017 from Surabhi JoshiCSAT or customer satisfaction is the measure of how happy your customers are with your products and services. Customer happiness is something that most of the successful businesses today strive to excel in and the other businesses work at achieving. There are a number of tips that are ...
Views: 397 - MOBILE E-COMMERCE: ELEMENTS THAT YOU JUST CAN’T MISS OUT ON AT ANY COST! - by Submitted on Oct 07, 2017 from Surabhi JoshiThere was a time when e-commerce boomed into our lives and transformed everything. Shopping for just about everything that too from the comfort of our home became so much easy. Adding up to the convenience came in mobile e-commerce which is an evolution of traditional e-commerce such that it can ...
Views: 453 - ULTIMATE GROWTH HACKS THAT’LL PROFIT YOUR BUSINESS LIKE NEVER BEFORE! - by Submitted on Oct 06, 2017 from Surabhi JoshiIn the simplest language, growth hacks are certain conventional and unconventional marketing experiments that lead to the growth of a business. Here are the best ones that you can leverage to make your business shine. Keep abreast with the latest trends: Being aware of what’s going on ...
Views: 440 - BEST TIPS TO PROTECT YOUR BRAND FROM THE WRATH OF ANGRY SOCIAL MEDIA USERS! - by Submitted on Oct 05, 2017 from Surabhi JoshiThere’s an age old saying- Prevention is better than cure! This is absolutely true in case of a brand or a business today! What makes us say that? Well! No matter what scale or size a business is, no matter how great it’s products or services are, it has to face the wrath of angry social media ...
Views: 450 - HERE’S HOW LIVE CHAT AMAZINGLY SKYROCKETS ALL YOUR MARKETING ENDEAVOURS! - by Submitted on Oct 04, 2017 from Surabhi JoshiLive chat is more than a support on your business website. It’s more than a digital equivalent of your physical shop assistant. So far, you’ve heard that a live chat assistance helps in customer query resolution, boosted sales and profits, customer retention and stuff. Well! that’s not ...
Views: 421 - LIVE CHAT FOR AUTOMOTIVE BUSINESS: THE BENEFITS YOU ARE MISSING OUT ON! - by Submitted on Oct 03, 2017 from Surabhi JoshiBeing a modern day automotive business owner you’ve probably got a well-designed and fully optimized website. But wait a sec! Does your website offer a live chat service? NO? Well! In that case, you are missing out on a number of prospects, sales and business growth opportunities. If ...
Views: 426 - 24/7 LIVE CHAT FOR INSURANCE SERVICES: A STUNNING CUSTOMER SERVICE MAKEOVER! - by Submitted on Sep 29, 2017 from Surabhi JoshiWhy live chat for insurance services? Well, it’s all about customer relationships when it comes to the insurance sector. As a matter of fact, it’s this relationship that brings more business and referrals. Do you know what’s the best way to develop this relationship? Yes! It’s a 24/7 ...
Views: 469 - HOW LIVE CHAT AND VIDEO CHAT SERVICES BENEFIT THE HEALTHCARE INDUSTRY - by Submitted on Sep 28, 2017 from Surabhi JoshiThe healthcare sector has always welcomed the advancements in technology with opened arms. The sector continues to constantly redevelop and improve patient care and operations. As a matter of fact, the advent of live chat and video chat in the healthcare industry has played a significant role ...
Views: 503 - KNOW HOW ONLINE COSMETICS COMPANIES ENHANCE THEIR CUSTOMER EXPERIENCE - by Submitted on Sep 27, 2017 from Surabhi JoshiThe whole world is online. So is the cosmetics industry! Reason? Every business that wants to be successful in today’s era, employs a customer-centric approach. Higher the level of customer satisfaction, the more successful is the business and the only way of doing that is enhancing the customer ...
Views: 363 - HERE’S HOW YOUR INBOUND MARKETING ENDEAVOURS GET A BOOST WITH LIVE CHAT! - by Submitted on Sep 26, 2017 from Surabhi JoshiInbound marketing is all about garnering the attention of the website visitors through content creation. That’s done through quality and informative niche-specific content before they even think of availing a business’s services. The inbound marketers today are well aware of the fact that ...
Views: 533 - LEAD GENERATION MYTHS: HAVE YOU ALREADY FALLEN A PREY TO ANY OF THEM? - by Submitted on Sep 25, 2017 from Surabhi JoshiLead generation myths! Yes! they do prevail. In an attempt to make the most out of the lucrative market, businesses often tend to follow the age old practices that are said to be tried and tested in their niche. What they fail to understand is, the reality. Lead generation is one of the ...
Views: 459 - CUSTOMER JOURNEY MAPS : REASONS WHY THEY MAY BE RENDERED USELESS! - by Submitted on Sep 23, 2017 from Surabhi JoshiCustomer journey maps are crucial for customer success and customer experience management. Journey mapping is a necessity for nurturing and satisfying customers in today’s era! A customer- centric approach is what makes the businesses stand out of the crowd today. Customer journey mapping ...
Views: 502 - TOP COMMUNICATION CHANNELS YOUR BUSINESS NEEDS TO BE PRESENT ON TODAY! - by Submitted on Sep 22, 2017 from Surabhi JoshiBeing a part of the e-commerce competition, you must have often heard about placing live chat on your checkout pages. Do you know the reason behind this suggestion? Come, let’s enlighten you with the same: Live chat at checkout helps focus your efforts: Not all e-commerce companies have ...
Views: 393 - CUSTOMER DATA: HOW IT HELPS TAKE YOUR CUSTOMER SUPPORT A STEP FURTHER! - by Submitted on Sep 21, 2017 from Surabhi JoshiWhat’s the need to collect customer data? How would these piles of information help you ? The answer is- ‘Customer data is no less than gold mine.’ Whether you collect this valuable customer data through forms or social media pages or a live chat service, either ways it serves as a powerful ...
Views: 579 - THE BEST TOOLS TO TURN YOUR LIVE CHAT AGENTS INTO GRAMMAR NERDS RIGHT AWAY! - by Submitted on Sep 20, 2017 from Surabhi JoshiLive chat agents have to be fast, patient, versatile, flexible, knowledgeable and what not! Above all, they need to be accurate in every response they send to the customers seeking query resolution. Wondering why? Suppose you have an issue with a company’s product and you reach out to the ...
Views: 366 - CUSTOMER SERVICE FAILS: THINGS THAT LEAD TO DISSATISFIED CUSTOMERS - by Submitted on Sep 19, 2017 from Surabhi JoshiCustomer service fails– something that every business may face at some point in time or the other. Why? Well! Obviously they are not doing the needful. Customer service fails eventually lead to dissatisfied customers and the reason for this may be anything from bad employee choices to ...
Views: 478 - SCALING CUSTOMER SUPPORT: SEE HOW IT’S DONE THE RIGHT WAY! - by Submitted on Sep 18, 2017 from Surabhi JoshiScaling customer support- why do you even need to? Well, that becomes inevitable when your startup finally starts blossoming into a full fledged business and your customer base grows. This not only leads to an increased demand for your products and services but also the customer ...
Views: 437 - NEGATIVE CUSTOMER REVIEWS: KNOW HOW YOU CAN HANDLE THEM EFFICIENTLY! - by Submitted on Sep 16, 2017 from Surabhi JoshiWhen you own a business, you have people talking about it. Just like you may have lot of appreciation, you may also get numerous negative customer reviews. Where positive social proofs may make your business while the negative reviews may just wreck havoc! However, you need not panic when you ...
Views: 426 - EXCEPTIONAL CUSTOMER SERVICE: HERE’S HOW YOU CAN GO THAT EXTRA MILE! - by Submitted on Sep 15, 2017 from Surabhi JoshiWhat’s an exceptional customer service? It’s that smile on your customer’s face when he/ she receives what he actually asked for. It’s all about those brand mentions that your happy customers willingly make on social platforms. It’s the WOM that drives in new customers. In other words, ...
Views: 393 - FINDING YOUR CUSTOMERS: ALL THAT IT TAKES TO REACH OUT TO YOUR PROSPECTS! - by Submitted on Sep 13, 2017 from Surabhi JoshiNothing comes easy! Especially when it’s about businesses, customers, sales, and profits, you have to give a little to get a lot. When you own a business, you just can’t sit back and relax if you have acquired enough customers. The uncertainty of this domain can wreck havoc on your business ...
Views: 388 - HIRING LIVE CHAT AGENTS: THE BEST TIPS AND TRICKS TO DO IT THE RIGHT WAY! - by Submitted on Sep 12, 2017 from Surabhi JoshiHiring live chat agents is so simple! Do you feel the same? If yes, then you are mistaken! Choosing a live chat agent for your company is not just putting a candidate through a writing test and a typing test. It’s a lot more than that! That’s because your live chat agents represent your ...
Views: 450 - THAT’S HOW YOU PUT UP A POWERFUL KNOWLEDGE BASE FOR YOUR CUSTOMERS! - by Submitted on Sep 08, 2017 from Surabhi JoshiA knowledge base on your website is a boon for your support agents and customers alike. You ask us how? Well, it’s no brainer that the customer service reps have to deal with a lot of queries throughout the day. Also, of all the queries that they have to face, most are simple and ...
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