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Articles from Surabhi Joshi | Selfgrowth.com
- SMS CUSTOMER SUPPORT BLUNDERS SMALL BUSINESSES NEED TO AVOID ASAP! - by Submitted on Sep 07, 2017 from Surabhi JoshiWhy SMS customer support? That’s just a tiny question with various answers! SMS customer support because: It offers a personalized support. It is affordable. Text messages have the highest open rate. SMS customer service is unaffected by the device type and the network. In order to ...
Views: 466 - SELF SERVICE: THE ULTIMATE CUSTOMER EMPOWERMENT TOOL IN TODAY’S WORLD! - by Submitted on Sep 06, 2017 from Surabhi JoshiWhy self service? That’s what the businesses unaware of the power of this amazing tool ask! And the businesses that know its power? Well, they are just too busy leveraging the benefits. For the ones who do not realize how self service can benefit their business, here’s a small piece ...
Views: 419 - LEAD GENERATION WITH LINKEDIN: YOU WON’T BELIEVE HOW EASY IT CAN BE! - by Submitted on Sep 05, 2017 from Surabhi JoshiHow important is lead generation for a business? Okay, lets relate it to real life. How important is it for the humans to eat, drink or breathe to survive? Just like all of these activities are inevitable, lead generation is critical for a business’s survival! That’s why businesses around ...
Views: 510 - CHATBOT: A RELIABLE AND TRUSTED EMPLOYEE READY TO SERVE YOU FOR FREE! - by Submitted on Sep 04, 2017 from Surabhi JoshiNot yet created a chatbot for your business? Not quite convinced about creating one? Well, we have some solid reasons to convince you about that! But first! What exactly is a chatbot and what’s it meant for? Well, a chatbot is basically a computer program that conducts a conversation via ...
Views: 405 - CUSTOMER PAIN POINTS: WHERE TO UNCOVER THESE LEAKY POINTS IN YOUR BUSINESS - by Submitted on Sep 02, 2017 from Surabhi JoshiCustomer pain points in a purchase journey are inevitable! The success lies in eradicating them in the best possible manner. This would first require the identification of these pain points and the best sources to dig them out are: Customer feedback: A feedback is something that helps ...
Views: 417 - VIDEO CHAT: STRENGTHENING AND MAKING YOUR LIVE CHAT SERVICE UNMATCHABLE! - by Submitted on Sep 01, 2017 from Surabhi JoshiSo far we have talked about live chat, its uses and benefits. But there’s something that has the potential to add to the power of this already efficacious service. Yes! It’s a ‘video chat’ that makes all the difference. It takes a live chat experience to an entirely new level! Video chats ...
Views: 497 - HOW LIVE CHAT TRANSFORMED AND CONTINUES TO BENEFIT THE REAL ESTATE SECTOR - by Submitted on Aug 31, 2017 from Surabhi JoshiLive chat has made its way into almost every economical sector. Real estate sector that earlier used to be limited to printed catalogues and office visits for deal closures has evolved over all these years. Most of the real estate businesses today adhere to the cutting edge technology and have a ...
Views: 414 - LIVE CHAT MYTHS: ARE YOU AMONG THE ONES WHO BLINDLY FOLLOW ANY OF THEM? - by Submitted on Aug 30, 2017 from Surabhi JoshiA majority of the businesses around the globe rely on live chat services for providing an impeccable customer experience. But what about the rest? Well, they are probably clinging to the live chat myths that have been prevailing in their niche for quite a long time now! Yes! There are ...
Views: 481 - MULTILINGUAL LIVE CHAT SUPPORT: BRIDGING THE COMMUNICATION GAP LIKE A BOSS - by Submitted on Aug 29, 2017 from Surabhi JoshiSo you want to know why multilingual live chat support? What’s so special about it? Have a look at the facts below. According to a research, about 74% of buyers are more likely to purchase your product if you offer support in their native language. This specially implies to the businesses ...
Views: 476 - LIVE CHAT FOR HIGHER EDUCATION: KICKING AWAY ALL THE CHAOS! - by Submitted on Aug 29, 2017 from Surabhi JoshiLive chat for higher education- sounds familiar? Let’s see what it’s all about. The admission process in higher education is more of a chaos than an element of excitement. This is due to the complexity of admissions, rising costs and information overload that often drive the prospective ...
Views: 514 - WHAT’S NEW IN CUSTOMER SERVICE THIS YEAR? - by Submitted on Aug 16, 2017 from Surabhi JoshiWith the increasing awareness of customers these days, most of the businesses are determined to provide a customer centric service. Customers today are smarter then ever and very well know how to get things done. So, the success of any business today, mainly lies on the type of customer service ...
Views: 450 - HERE’S HOW YOU CAN EFFECTIVELY BOOST YOUR WEBSITE CRO - by Submitted on Aug 14, 2017 from Surabhi JoshiCRO or conversion rate optimization refers to a structured and systematic approach to enhance the performance of your website. The process is all about leveraging the website traffic to benefit your business. It may include anything from changing the color of a CTA button to personalization. The ...
Views: 536 - HOW TO MAKE THE MOST OUT OF CUSTOMER TESTIMONIALS? - by Submitted on Aug 11, 2017 from Surabhi JoshiThe most powerful tool that a business can possess today in this highly competitive world is ‘WOM’. However, a lot of effort goes into gaining loyal customers who would be a source of WOM marketing. Once a business gains a loyal customer base, customer testimonials and feedback can then be ...
Views: 512 - TAKE THE CREDIBILITY OF YOUR BUSINESS TO A NEW LEVEL! - by Submitted on Aug 10, 2017 from Surabhi JoshiCustomers today, have grown smarter than ever. That’s the reason why businesses strive to go beyond their limits to keep the customers happy. Sky high customer expectations and a competitive market makes it really important for the businesses to take steps to stand out from the crowd and there ...
Views: 467 - KEEP YOUR BUSINESS AFRESH IN PEOPLES’ MIND DURING OFF SEASONS! - by Submitted on Aug 09, 2017 from Surabhi JoshiFor the businesses all over the world, there’s a pattern that depicts the highest and the lowest profits. Wisdom lies in figuring out how your business changes with each season. This is mandatory and can be applied to the existing marketing strategy so as to grow the whole year round. Deploying ...
Views: 461 - USING LIVE CHAT FOR UPSELLING THE RIGHT WAY! - by Submitted on Aug 08, 2017 from Surabhi JoshiThe term ‘upselling’ refers to a sales technique used to get a customer to spend more by buying an upgraded version of what’s being purchased. The process involves trading up to a better version of a product that’s being purchased. Upselling may also be about exposing the customer to other ...
Views: 724 - HOW TO CAPTURE BUSINESS LEADS THROUGH LIVE CHAT - by Submitted on Jul 22, 2017 from Surabhi JoshiApart from driving in all the major benefits like engaging visitors to conversions to providing loyal customers, live chat has an added advantage. It helps capture business leads as well. Yes! you can actually gather business opportunity leads using your live chat window. Read on to know ...
Views: 452 - HOW LONG SHOULD MY LIVE CHAT SERVICE BE AVAILABLE? - by Submitted on Jul 21, 2017 from Surabhi JoshiAre you an e commerce entrepreneur looking for a live chat software for your website? Are you muddled as to how long you should be available on chat? If yes, you’ve landed up at the right place. Your availability on live chat should be decided based upon a number of factors: Know when the ...
Views: 509 - ALL THAT YOU NEED FOR UNDERSTANDING YOUR CUSTOMERS TODAY - by Submitted on Jul 20, 2017 from Surabhi JoshiUnderstanding today’s customers requires intense efforts as well as a bit of smart work. With the increasing awareness and expectations of customers, the businesses need to get smarter so as to know what is expected from them. Here’s all that it takes to understand today’s audience: Google ...
Views: 488 - SELF-SERVICE: THE ULTIMATE FUTURE OF CUSTOMER SERVICE - by Submitted on Jul 18, 2017 from Surabhi JoshiSelf-service is the latest trend in customer service. Customer service is no more limited to answering customer queries through emails or phone calls. Customers today, long for instant solutions which are not possible through the traditional methods of customer service. So, that’s where ...
Views: 421 - BEST CHAT PLUGINS FOR YOUR WORDPRESS BLOG - by Submitted on Jul 17, 2017 from Surabhi JoshiIt’s no brainer that live chat can work wonders for any business, website or blog. Also, the process of adding a live chat feature to a website or blog is just a matter of a few clicks today! Thanks to the wonderful plugins that enable you to install a live chat functionality within fractions of ...
Views: 692 - TRAITS OF AN EFFICIENT LIVE CHAT AGENT - by Submitted on Jul 15, 2017 from Surabhi JoshiLive chat agents are an inevitable part of the customer support section of a business. Like the other support agents, they too are responsible for representing a business in front of the people. The quality of the service they provide decides how people perceive a business and the quality ...
Views: 448 - HERE’S WHY YOU NEED TO INSTALL A LIVE CHAT SOFTWARE ON YOUR BLOG - by Submitted on Jul 14, 2017 from Surabhi JoshiGoing above and beyond to please the customers is something that most of the businesses today strive to do. This is because customer satisfaction is the most important metric that defines a business’s success today. Also, there are a number of ways that can help achieve a high level of customer ...
Views: 475 - THAT’S HOW YOU MANAGE CUSTOMER EXPECTATIONS LIKE A PRO! - by Submitted on Jul 13, 2017 from Surabhi JoshiYou won’t ever have a magic wand that can make your customers happy. Customer satisfaction requires dedicated efforts and a few smart tactics. Yes! Tactics to meet, in fact, exceed customer expectations so that they love your business. Read on to know the best of those strategies: Know what ...
Views: 422 - Sinfully Delicious Dessert Ideas For Your Next Party! - by Submitted on Jul 12, 2017 from Surabhi JoshiNo celebration is complete without desserts. Be it a wedding reception or just a small get-together, desserts are an inevitable part of the menu to be served. However, deciding on what to serve to the sweet-toothed guests can be quite daunting. We are here to help you out with the same. Here's a ...
Views: 545 - BEST HACKS TO MAKE THE MOST OUT OF YOUR NPS SCORE! - by Submitted on Jul 12, 2017 from Surabhi JoshiNet promoter score is one of the many metrics that let you know how satisfied your customers are with your products or services. Once the NPS scores have been gathered, there are two possibilities: either they get piled up as a mere feedback or they are used up in a better way to benefit the ...
Views: 534 - COMMON LIVE CHAT FAILS AND WAYS TO COMBAT THEM EFFECTIVELY - by Submitted on Jul 11, 2017 from Surabhi JoshiThough live chat is an untapped potential for any business today, it can be beneficial only if used appropriately. It’s just a matter of using the live chat elements in the correct proportions. If used correctly, live chat can help generate leads, reduce cart abandonment, boost sales and gain ...
Views: 514 - WHY A MOBILE-FRIENDLY LIVE CHAT? - by Submitted on Jul 10, 2017 from Surabhi JoshiIt has long been said that today’s customers have a very short attention span and even smaller level of patience. Also, with the growing usage of mobile devices, it’s no brainer that most of them are likely to access the internet through mobile devices. Now, if the websites are not mobile ...
Views: 602 - ELEMENTS OF AN EFFECTIVE FOLLOW-UP EMAIL - by Submitted on Jul 07, 2017 from Surabhi JoshiA majority of the businesses today strive to go above and beyond to nurture their customers. Do you know why? The answer is simple- It’s easier to retain the existing customers rather than acquiring new ones. So, it’s advisable to take care of your customers even after the sale has been closed. ...
Views: 480 - WHAT MAKES A CUSTOMER EXPERIENCE MEMORABLE? - by Submitted on Jul 05, 2017 from Surabhi JoshiThere may be two reasons for a company’s customer service being memorable. Either it was so good that it exceeded the customers’ expectations or it was so pathetic that it pissed him/ her off. As a matter of fact, customer experience, whether good or bad is actively shared with the people around ...
Views: 647 - CONSEQUENCES OF A BAD CUSTOMER SERVICE FOR YOUR BUSINESS - by Submitted on Jul 03, 2017 from Surabhi JoshiA bad customer service may be seen in a number of forms such as inefficient customer support agents, poor support channel management, slow customer query resolution and more. Since customer service plays a significant role in deciding the success of a business so it requires special attention. ...
Views: 545 - HERE’S ALL THAT LIVE CHAT DOES FOR YOUR TRAVEL WEBSITE - by Submitted on Jun 29, 2017 from Surabhi JoshiSo far we have talked about live chat software and its benefits for e-commerce sites. When it comes to travel and tourism sites, live chat is equally beneficial for these sites. Just like e-commerce websites make the most out of this service, travel websites can also leverage it to guide their ...
Views: 490 - WHAT MAKES A LIVE CHAT SERVICE EFFICIENT? - by Submitted on Jun 27, 2017 from Surabhi JoshiThe basic idea behind providing a live chat assistance on a website is to remove customer pain points in shortest possible time. It is basically meant to ensure that customers are not left alone with their problems. However, it is important to employ some strategies so that your live chat ...
Views: 505 - PROVIDE REAL TIME CONVENIENCE TO YOUR CUSTOMERS WITH LIVE CHAT - by Submitted on Jun 26, 2017 from Surabhi JoshiIt’s no brainer that the product quality alone cannot do wonders for a business today. Customer service is what needs to be taken care of in today’s era. Providing real-time convenience to the customers is what businesses should aim for today. The best way for providing this convenience is ‘live ...
Views: 619 - ENHANCE YOUR EMAIL MARKETING CAMPAIGN WITH PERSONALIZATION - by Submitted on Jun 24, 2017 from Surabhi JoshiWhat exactly is personalization? It is when a company carries out a thorough research so as to dig deeper into customer behavior and interests. Thereafter, the products and services are tailored as per their interests so as to boost satisfaction level. When it comes to email marketing, ...
Views: 502 - 6 CUSTOMER SERVICE STRATEGIES TO WOO YOUR CUSTOMERS - by Submitted on Jun 20, 2017 from Surabhi JoshiBusinesses today do not entirely rely on technological aspects for succeeding. They realize the importance of keeping their customers happy and hence are ready to go above and beyond to provide that exceptional service to their customers. Here are the best strategies employed by all the ...
Views: 572 - TIPS TO INCREASE YOUR NET PROMOTER SCORE ( NPS ) - by Submitted on Jun 14, 2017 from Surabhi JoshiNPS or Net Promoter Score is a relationship survey that enables you to understand whether your customers would recommend you to others. It is of high significance for your business as it lets you know where actually you stand when it comes to your business’s success. NPS score actually lets you ...
Views: 510 - HERE’S HOW AUGMENTED REALITY CAN BENEFIT YOUR BUSINESS - by Submitted on Jun 12, 2017 from Surabhi JoshiAugmented reality refers to the integration of digital information with the user’s environment in real time. This technology uses the existing environment and overlays new information on top of it. Businesses, irrespective of their size can leverage AR to provide exceptional customer experience ...
Views: 508 - HOW TO MAKE YOUR LIVE CHAT MORE EFFECTIVE - by Submitted on Jun 08, 2017 from Surabhi JoshiLive chat has emerged as one of the most powerful tools for providing an exceptional customer service. However, just putting up a live chat feature on your website is not enough, you need to do much more than this. Here’s how you can make it far more effective and add to its power so as to make ...
Views: 580 - THE 5 BEST GROWTH HACKING TOOLS FOR YOUR BUSINESS - by Submitted on Jun 07, 2017 from Surabhi JoshiIs your business new to the market? Are you looking for ways to gain exposure and be known? Well, then you have landed at the correct place. We are here to tell you about the most efficacious growth hacking tools that can help grow your business effectively: Qualaroo: Qualaroo is a highly ...
Views: 591 - HOW TO CROSS SELL TO YOUR CUSTOMERS EFFECTIVELY - by Submitted on Jun 06, 2017 from Surabhi JoshiCross-selling is one of the most efficacious methods of boosting the profits of a business. It is a powerful tool for expanding the reach of your business, acquiring new customers and enhancing customer lifetime value by encouraging them to buy something that adds to the value of their chosen ...
Views: 483 - HOW TO GET MORE CUSTOMER FEEDBACK - by Submitted on Jun 03, 2017 from Surabhi JoshiCustomer feedback is the best way of knowing the effectiveness level of all the efforts that a business puts into satisfying its customers. Whether it’s about the quality of a company’s product or their experience with it (company), customer feedback helps gain insights about all of these. All a ...
Views: 493 - TOP 5 LEAD GENERATION SOFTWARE FOR YOUR BUSINESS - by Submitted on Jun 02, 2017 from Surabhi JoshiThese days businesses do not prefer cold calling much as there are a number of better options available for connecting with prospects. Lead generation is one of them. In the simplest form, lead generation refers to the act of gathering valuable personal information from a prospect in exchange ...
Views: 530 - USING TEXT MESSAGES TO ENHANCE YOUR CUSTOMER SERVICE - by Submitted on May 31, 2017 from Surabhi JoshiAs a matter of fact, SMS service is the most preferred channel for businesses as it is affordable, convenient and efficacious. It is capable of delivering fast service and provides high customer satisfaction rates. It acts as a real time savior for the support agents at any company. When used ...
Views: 561 - HERE’S WHY YOU NEED TO INVEST IN MARKETING AUTOMATION - by Submitted on May 29, 2017 from Surabhi JoshiIn this competitive era, businesses do not have even a single second to waste. So, they find ways to reduce the wastage of time and increase productivity. Marketing automation is one such technology that helps with the same. As the name suggest, marketing automation is all about transforming the ...
Views: 487 - 5 PROVEN STRATEGIES TO BOOST BRAND ADVOCACY - by Submitted on May 27, 2017 from Surabhi JoshiBrand advocacy is all about your brand lovers introducing your products and services to new customers efficaciously acquiring new customers and boosting your sales. Working towards brand advocacy can actually cut out on a business’s marketing expenses and still boost revenues like never before. ...
Views: 517 - 4 REASONS YOUR BUSINESS SHOULD USE BRAND ADVOCACY - by Submitted on May 26, 2017 from Surabhi JoshiBrand advocacy is all about your brand lovers introducing you to new customers, efficaciously driving new revenue and business intelligence. It further helps cut down on marketing expenses as well. It can benefit a business in a number of ways. Read on to know what brand advocacy can do for your ...
Views: 464 - HOW TO MAKE YOUR CUSTOMER SUPPORT AGENTS MORE PRODUCTIVE? - by Submitted on May 24, 2017 from Surabhi JoshiCustomer support agents form the backbone of the customer service that you provide to your customers, so, it’s imperative that you prepare them in the most appropriate manner. Here are the best tips to make your support agents more productive and yield the best results through your customer ...
Views: 476 - THAT’S HOW GAMIFICATION BENEFITS YOUR BUSINESS - by Submitted on May 22, 2017 from Surabhi JoshiGamification is all about using game design element in non-game contexts so as to improve user engagement, productivity, ease of use, the usefulness of systems, physical exercise and a lot more. This powerful concept, when used for businesses, provides a number of benefits. Read on to know how ...
Views: 522 - PROVIDING EXCEPTIONAL CUSTOMER SUPPORT THROUGH SOCIAL MEDIA - by Submitted on May 20, 2017 from Surabhi JoshiCustomer expectations are increasing with each passing year. This calls for the creation of a seamless experience that spans the showroom floor to the social media platforms. This can be done by providing exceptional customer support through multiple channels including social media. Let’s have a ...
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