Websites are the face of your business but maintaining that face requires a customer portal. Simply having customers be interested in your business is not enough. You have to have a way to be able to solve their issues, assist them and retain them in, long term.
Dynamics 365 customer portal ... Views: 259
The use of web portals varies according to the industry. For example, a university would have a portal with different access points: One for their students to register for classes and check their schedules. Another access point would be for faculties to manage attendance, submit grades, and so ... Views: 369
As businesses are going online, customer portal solutions turn into a preferred option for customers to interact with the businesses. Customers now prefer to find the answers on their own, at their convenience. A CRM online customer portal provides a place for customers to manage their orders, ... Views: 349
Human interaction is a must in healthcare. We can't deny it. However, with the automation era, healthcare needs to adopt the modern approach to provide patients with a consumer-grade experience. One such approach is healthcare portal development.
As consumers, patients are now looking for an ... Views: 437
Are you looking for a house? Google it.
People are so used to the idea of the internet that they look for everything on it, whether it's searching for a website, product, real estate agent, broker, dealer, etc. The search doesn't stop here. In terms of the real estate business, the prospects ... Views: 349
Not every customer prefers interaction with customer support representatives. Some even wish never to call the team and ask for updates, support, or any other reasons. For them, calls, live chats, texts, and customer support are like stepping out of their comfort zone. And that's not the kind of ... Views: 324
We know the importance of portals in a business. The endless self-service options, integrations, and features simplify the business operations and keep the communication with the customers going.
If you want to give your customers an enhanced experience, integrating a SuiteCRM WordPress ... Views: 375
If you have a business, it means you need to have smooth and clear communication.
You can keep the communication intact through a live chat system. Otherwise, you can implement a ticket system, where customers can raise tickets for queries and wait for the reply.
You can also dedicate a ... Views: 389
As a school administrator, managing school operations and students’ data manually might be overwhelming for you. You may find it cumbersome to communicate with staff and parents or provide parents with pressing information about their children. All this gets too complicated when the tasks are ... Views: 427
As we know, nonprofits usually deal with a limited budget. They often cut on expenses and tools to make ends meet. However, the goal of nonprofits is similar to corporates, and that is to make profits. Thus, it is advisable to have board portals for nonprofits.
Nonprofits boards are ... Views: 368
While talking about the knowledge base, everyone knows its benefits, but how to avail those always remained a question. But it won't be for a long time.
Are you wondering what to include in your Knowledge Base Portal?
Here's a quick guide.
Before going through the components of a ... Views: 411
Suppliers are an important pillar in any organization. Success depends on efficient and effective ways of procurement functions. Today purchasers interact with vendors from across the globe to meet the growing demands from new markets.
Here, let's discuss supplier management, its advantages, ... Views: 411
Customer Support has been one of the most crucial and indispensable aspects of business management throughout business history. And companies around the globe want to figure out the best way to do it. However, it is important to note that customer support isn't what it once used to be. These ... Views: 375
Choosing the perfect operation software like CRM and ERP for your organization is vital as it complements and meets the goals. Microsoft Dynamics is the best platform for a 360-degree vision of insights and processes of business operations.
The impactful tools of Dynamics 365 assist your ... Views: 405
WordPress is used by every third website across the world as a Content Management System. And Salesforce is one of the leading customer relationship management (CRM) platforms. Combined, these two can drastically improve your operations.
With Salesforce’s tools, you can store and organize ... Views: 410
Just bookmark it, is the new just-write-it-down. But we do both. We use Post-its, handwritten to-do lists, scribbled notes, and many such things. Digital bookmarks and dozens of browser open tabs. Anyone who tries to get any personal information organized and accessible at the moment knows that ... Views: 461
One common word you will be seeing everywhere is “Web Portals.” It is a web based platform. It provides employees, customers and suppliers with a single access point of information.
It provides users with personal information i.e. employee training, safety manuals, or customer profile.
It ... Views: 877
Nowadays everything and every business we interact with is through portals. Be it searching something via web or app. Your users’ first medium of interaction is a portal.
There are various types of portals available like self-service portal, web portal, knowledge portal and many more. Many ... Views: 500
Startup is the new way to do business across the globe. Governments are pushing and promoting young minds to start their own companies. From making special policies to organizing hackathons, funding to setting up incubation centers, organizing business meetups, government bodies are backing ... Views: 400
Vendor management is a process that empowers an organization to take useful measures to control cost, reduce risks related to vendor acquisition, ensure timely services, derive values from the vendors, etc.
The vendor management portals include modules that let you research suitable vendors, ... Views: 481
Salesforce is among the robust CRMs available in the market. It offers many tools for storing and organizing your company’s data as well as your customers’. And as a company, your goal might be to utilize this data optimally in order to serve the best to your customers.
There are multiple ... Views: 444
In today’s time creating, supporting, and deploying customer portal integrated with your Dynamics 365 instance is very easy.
In Dynamics 365 portal, your customers get an online platform to communicate and collaborate with your business. Depending on your customers, you can design the ... Views: 483
Customers, the one and only boss for any business.
As an owner of a company you will have many responsibilities. But, interacting with customers is crucial. Simultaneously, it is difficult to handle complex situations which involve various roles, obstacles and different processes.
With the ... Views: 498
Today there is not a single industry which is untouched by technology. New things are coming in tech to bring ease to different industries like tech, automobiles, banking sector, etc.
Nowadays what acts like a bridge in ecommerce and tech is Portal.
A number of companies use portals in ... Views: 465
Managing a database of suppliers can be a never-ending process because it includes a lot of data entries, follow-ups, and inaccuracies. And you would always want to manage it in a better way because its information is important as well.
But how about having a system that is automated with ... Views: 578
Use of portals is increasing rapidly. There are many ways these portals are helping companies connect with their customers more efficiently and provide support around the clock.
There are many advantages of having a portal and companies are trying to make the most of it. There are various ... Views: 384
There are so many platforms available for website creation. But, many developers prefer working with WordPress.
You might also be using WordPress.
In fact, according to a study done by Kinsta, more than 29% of websites’ development is in WordPress. This number is huge. It means that more ... Views: 466
Handling customers is an extremely difficult task. Every customer has different requirements or issues and dealing with these becomes difficult for your staff.
But, in the competitive world of business, your customer service speaks louder. It is one of the factors which defines whether your ... Views: 465
Online marketing is the new phase of the digital era. Connecting with people is the core of any business and online marketing is the heart.
To connect with a large customer base you have started using affiliate programs to connect with people easily.
Look at the below given ... Views: 422
Being an entrepreneur and running a successful business is the desire of many people. Everyone wants to be their own boss. And as an entrepreneur, you must know ways to make sure that your business flourishes.
The first step towards making your business successful is customer interaction. Be ... Views: 329
What’s the first thought you get when you hear the term web portal?
A gateway between you and your customers.
Web portals are one of the easiest access points for users. They make it easier for users to navigate from one web page to another.
Google, AOL, and Yahoo are some of the ... Views: 409
According to research carried out by Gartner, more than 25 billion devices will be connecting by 2020. And, here we are, already in 2020.
As per the Gartner's research, IoT forms a connection between people-to-people, people-to-things, and things-to-things.
Apart from that, it also ... Views: 401
“Portal” is one of the most buzzed words. You might have read it in your day-to-day life.
But, what is it?
Well, there are many complex meanings of portals, but here we have tried to simplify it for you:
‘It’s a gateway or an entrance’.
And from a business angel, a portal or web ... Views: 431
The first thing which comes to our mind when we hear the words Customer Relationship Management (CRM) is “Salesforce”.
Right?
It’s the company that made businesses realize the importance of using a CRM platform. Not only this, but many businesses claim their CRM platform to be the best. ... Views: 369
Remember when you were a kid and tried to learn how to ride a bicycle? And then there was no stopping you. How you didn’t want any support from your parents and wanted to do it by yourself?
Why?
Because riding it, on your own, brings a sense of independence, determination and an ... Views: 467
When customers purchase products from your company and are not happy with its working or find any problem, it is obvious that they reach out to your support team with a hope of immediate help.
But at times it is difficult for your support staff to handle each and every customer and listen to ... Views: 439
Whenever your customers visit any e-store, they might have come across various statements that read:
"To submit any product related query, you can contact our support team at this email id."
"If you need any additional information about our product, you can check out the FAQs ... Views: 485
A loyal customer base is one of the most important aspects of a successful company. And it is necessary to build a relationship with them and understand their needs.
For any organization, managing customers' data is crucial. To handle such data and build relationships with customers, a ... Views: 403
Today using self-service portals is a basic need for any company. Here the size of the company and customer base hardly matters as they are need of the hour.
Confused and thinking why do companies need self-service/client portals?
Companies can use such portals to enhance their brand image ... Views: 345
Website owners use self-service portals widely. With them, you can provide better support services to your customers. It is a critical part for any company as customers might need it anytime when using your services/products. And with portals it becomes easier than ever to assist them ... Views: 560
Having a retail shop in this e-commerce era can be a little overwhelming because of the monstrous competition. But when you have one it is important to build relations with customers for maximum retention and success. Do you know when you can communicate the most with your customers?
Point of ... Views: 441
Customer portal is not a new concept any more even though we don't always realize that we are using one. Ordering things online is no longer limited to e-commerce giants. It goes much beyond that because it is relatively easier to set up an online store. And no matter the size of the store, a ... Views: 414
Technology is great. It updates every single day. It changes every single day. A small population on our planet is really tech savvy. We keep up with new gadgets and updates and know exactly why a notch on a phone is nightmarish, or understand jokes about a certain phone battery that NOTifiEd ... Views: 410
Your customers value their time and energy. And if they are shopping from your website or store, you should value it too. This is where the concept of self-service comes in. Your customers can handle certain parts of the shopping and maintaining processes themselves if you equip them with the ... Views: 429
If you are a freelancer, your inbox never sleeps. Nor does your phone, or your messages, or you. You know exactly what I am talking about if you have ever answered calls from clients at 11 in the night saying that they can’t find a draft from the previous week. This communication and management ... Views: 370
The key to catering to your customers is putting yourself in their shoes. You are a customer of a lot of products and services and if you are critical about the service you get, you should be just as critical about the service you provide. Traditional help desks have gone out of trend and ... Views: 433
Put yourself in the shoes of a customer. Have you tweeted out to the company when you experienced bad service? Have you told about the bad experience to anyone who would listen? Lastly, have you ever gone back to that business? Now think about all the reasons why you were not satisfied with a ... Views: 427
SugarCRM is a popular name in the CRM industry. For anyone who wants an enterprise solution the first stop in the enterprise-grade options is SugarCRM. Similarly, when it comes to Content Management Systems, the name WordPress is synonymous with it. So it is clear that it has a large market. ... Views: 608
The most important part of customer support is to provide all the information whenever a customer needs it. The definition of customer support has evolved over time, and it is no longer limited to traditional ideas of service and product industries. It has evolved to a great extent in all kinds ... Views: 536
You have all heard that the client is always right. It means that you have to take care of every interaction with your client, regardless of whether that interaction is via phone calls, your website, email, or in person. If your primary interaction is frictionless, you are more likely to retain ... Views: 456