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Customer Service Articles
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- High Power Bills, Aging and Retail Electric Providers - by Submitted on Jun 21, 2011 from Steven PotterGetting old is as natural as is getting young. Among many differences between these two is also the difference of order. If you change this order, you can write a successful film like ‘The Curious Case of Benjamin Button’ but you can never practice this order in real life. Films are based on ...
Views: 538 - Turning Stress into Customer Service Success - by Submitted on Jun 18, 2011 from Dr. Rick KirschnerNo question about it: You can’t please all the people all the time! And because you’re a professional, it’s understandable that your negative experiences with customers are a source of concern for you. Yet customer stress is a leading cause of employee stress in both sales and service! The ...
Views: 2193 - Improving Customer Service on the (Telephone) Line - by Submitted on Jun 18, 2011 from Dr. Rick KirschnerTechnology, in the form of phones and computers, has become a kind of ubiquitous front door for customers to use any time and any place where they have the desire for a product or service. At least in theory, technology gives customers a more personal help desk than they are likely to find face ...
Views: 2301 - Meeting the Challenge of Challenging Customers - by Submitted on Jun 18, 2011 from Dr. Rick KirschnerYou know who they are: Vague customers that can’t make up their minds, who seem to have all day to take up your time; pushy customers whose demands can’t be met, who angrily demand ‘What? It’s not ready yet?’ Whining customers for whom nothing is right, who can find something wrong with ...
Views: 2190 - The Power of “No” - by Submitted on Jun 17, 2011 from Rand GolletzI arrived to check in at my hotel in the middle of long business trip. I approached the counter and was greeted by a pleasant young woman with her name emblazoned on a badge affixed to her shirt. It said “Melanie.” Underneath her name was printed one additional word, the dreaded ...
Views: 975 - Making A Mark On Your Customers - by Submitted on Jun 17, 2011 from Sarika PeriwalRunning a business online is similar to running a real store. The key is to get customers to buy what you are selling. However there are many differences in the strategies that you can use with an online store and the ones that you would ordinarily use in a regular store on the street. Here we ...
Views: 999 - Way to Win Customers - by Submitted on Jun 17, 2011 from Theresa BehennaHaving experienced much frustration with unreturned calls from vendors I wonder how these people stay in business. Whatever happened to common customer service? In this economy how can they afford to ignore customer calls? I came across a blog from speaker colleague Bruce Turkel a branding ...
Views: 1345 - What is Good Customer Service? - by Submitted on Jun 13, 2011 from Shonda MilesGood Customer Service is taking care of the needs of the customer. Can you remember the last time you received good customer? What happened? How did you feel? Now on the flip side when was the last time you received bad customer. Good Customer Service is being friendly. It is greeting ...
Views: 1022 - Why Do Christmas Decorations Shopping Through Internet? - by
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Submitted on Jun 13, 2011 from Shep Hyken
The American Express Global Customer Service Barometer stated that 70% of Americans are willing to spend an average of 13% more with companies they believe provide excellent customer service. A recent Harris Interactive survey of more than 2,200 consumers indicated that 10% of consumers are ...Views: 953
Submitted on Jun 13, 2011 from pitterkedar smith
Graphic LCD is designed to deliver crisp and clear data. The display unit can be used for various electronic devices that are used for home as well as industrial purposes. The overall design needs to be according to new specifications which are compact and durable. Working of graphic LCD is easy ...Views: 982
Submitted on Jun 13, 2011 from Heidi McCarthy
Had an interesting experience recently – let me lay out some background for you. First you need to know that we live in a rural area where all the properties are 10 acres. Every day Sugar, Ebony (sometimes Kyle) and I go for walks. There is really only one route we can take. On that route all ...Views: 1171
Submitted on Jun 13, 2011 from Ella Greens
Life at a call center has a great glamour which is often reflected with the dress code that the professionals carry. It is always a good feeling to observe an employee who carries their professional attire in a pleasant manner. Especially, organizations that plan Call Center Outsourcing will ...Views: 1976
(1 vote)
Submitted on Jun 13, 2011 from Mike Gagnon
Waste management can be defined as the combined process of assortment, processing, transportation, disposal and monitoring of waste materials. And professional junk removal companies come with skilled staff, appropriate equipment, vehicles, etc, to help different sectors in the removal of ...Views: 480
Submitted on Jun 13, 2011 from Robert Pattinson
If you are staying in Oakland, then you have great opportunity to shop real-time to shop at electronic stores and kitchen stores to get the best for your home and kitchen. Electronic stores in Oakland CA provide niche range of electronic items. Likewise there are kitchen appliance stores in ...Views: 373
Submitted on Jun 10, 2011 from James Langer
Here is no dearth of online technical support companies in the cyber world. As you may already know, online technical support is one of the most sought after services in the world of computers. There are many people all around the world who do their day to day work with the help of computers but ...Views: 680
Submitted on Jun 10, 2011 from Monica Koudstaal
Microsoft has been striving hard to improve the users' experience with Microsoft products, exaggerating about Windows Updates is one among those efforts that it is making. However, Windows users who apparently know that Windows is highly vulnerable to virus attacks and technical glitches are ...Views: 647
Submitted on Jun 09, 2011 from Tim Willis
Aeropostale is one fantastic retailer for the hottest and best in fashion and apparel. At Aeropostale you can get great clothes and accessories extremely cheap. No surprise that Aeropostale coupons are always highly hunted for by shoppers. The benefits associated with the Aeropostale Printable ...Views: 1648
Submitted on Jun 09, 2011 from John Kevin
Toyota Motor Corp. recalled 2.17 million vehicles in the United States on Thursday to address accelerator pedals issue. The mishap resulting from this issue has been well publicized where an accelerator pedal became entrapped in floor mat or got jammed in driver's side carpeting. The company has ...Views: 581
Submitted on Jun 09, 2011 from Kevin Meaney
Whenever a new business is set up then it comes with proper and well managed plan because without this no company can survive in the market and possibility may that business is launched with few plans and thinking of converting that plan in to managed one after few months so these type of ...Views: 884
Submitted on Jun 09, 2011 from Web Hippo
A testimonial from the American Museum
"After the renovation of the American Museum's Coach House we ended up with three beautiful, but very empty, rooms. The choice of chair was absolutely essential as it was going to be the dominant feature in the room. The Race selection of stacking chairs ...Views: 434
Submitted on Jun 07, 2011 from Sarika Periwal
The Bottom Line Counts
What is the purpose of a company? It is not to produce or manufacture products and services, but to sell them and make a profit without which no company can hope to exist. It is sales that make a company and to boost sales is what the company should focus on. The ...Views: 1282
Submitted on Jun 05, 2011 from John Arthur Thomas
As an event planner, you know that often the key to a successful conference or corporate event is finding the ideal conference venue for your corporate events.
Firstly, a corporate event can act as a great team building exercise within your company that will help keep employees motivated and ...Views: 564
(1 vote)
Submitted on Jun 05, 2011 from P.C. Daniels
Many people use the words forum and blog interchangeably. While there are certainly a few similarities between the two portals, that which differentiates them are important to understand for your success in using them or marketing your own website with them.
Both involve communities of ...Views: 815
Submitted on Jun 05, 2011 from P.C. Daniels
Have you ever waited on hold when phoning a company for support, only to get a technician who is required to go through a ‘boilerplate’ script and hopefully, at some point, arrive at your issue? Or perhaps you are speaking to someone whose native tongue is not your native tongue and your ...Views: 846
Submitted on Jun 05, 2011 from Shep Hyken
One of the main topics in my speeches has been being an expert and having knowledge of your business. I always preach the benefits of expertise – how clients and customers will seek you out as a source of information. The goal is to have knowledge of your products,industry, etc., and to also be ...Views: 1164
Submitted on Jun 04, 2011 from VPN Authority
VPN Services are a secured private network connection built on top of publicly accessible infrastructure. VPN Services provide an alternative to using the proxy server for remote access to campus resources as well as a secure method to authenticate to the campus wireless network. VPN Services ...Views: 689
Submitted on Jun 04, 2011 from Rodrick Nielsen
In reality, private parcel delivery companies are often able to provide their high quality services at comparable prices. The courier industry has undergone a number of changes in the past few decades, creating greater efficiency and more competition than ever before. These changes have caused ...Views: 560
Submitted on Jun 04, 2011 from harry randhawa
Every day of your delivery van on the way the presentation of your products or your customers. Every day you van is valued customers and prospective customers to print with your logo and contact details. Every day you may be using more of this form of advertising van stressballs!
Have you ...Views: 612
Submitted on Jun 04, 2011 from harry randhawa
I called the next day to the customer looking for ideas to draw more attention to your booth. Client exhibits several times a year, but I wanted to do something different this time. As I knew they had to start a new product, I recommended that the custom-made promotional stress balls.
We have ...Views: 517
Submitted on Jun 04, 2011 from contrast design
As a business with an online presence, you’ve no doubt heard of the power of online video when it comes to promoting your products or services. You’ve also no doubt thought about utilizing this power and have done some research into the subject. You may even have created and uploaded video ...Views: 1160
Submitted on Jun 03, 2011 from Heidi McCarthy
Rule #1
If we don’t take care of the customer, Somebody else will!
I saw this on a poster years ago. I love it! And it really is “rule 1”. Customers are loyal to good serve, but very swift to move on to your competition if they feel they are not valued. I saw a similar sign on the inside of ...Views: 2570
Submitted on Jun 02, 2011 from Gerry Smith
A regular maintenance program for your computer is very necessary to keep it functioning well and error free. Computer maintenance is very important, as all data is been stored in the computer. Preventive maintenance is done with the purpose of avoiding system problems from taking place. And ...Views: 1148
Submitted on Jun 02, 2011 from vijay pathak
The rapid industrialization has led many organizations to undertake construction projects to develop their infrastructure. Entrepreneurs who want to set up manufacturing, designing and warehouse units invest huge amount of resources. However, building large concrete structure is a costly ...Views: 969
Submitted on Jun 02, 2011 from vijay pathak
Nowadays every entrepreneur wants to adopt cost-effective means to attain maximum profit in their business. Setting up infrastructure in the form of concrete structures is a costly and time consuming business. Hence, pre-engineered steel buildings prove to be the most affordable solution as ...Views: 847
Submitted on May 31, 2011 from Candy Sugarman
“I don’t have anything to say.”
That was what my latest client told me when we started discussing creating a Nurture marketing campaign for her business. Nurture Marketing is simply a systematic and regular communication with your customer, prospects and ideal clients using greeting cards, ...Views: 948
Submitted on May 31, 2011 from Vishnu ks
It is our responsibility to keep our home and family safe and you have to do everything to keep them safe otherwise you will be putting your loved ones and valuables at risk. Moreover there is an increase in the crime activities which makes it essential your home security needs in order to ...Views: 748
Submitted on May 30, 2011 from Mariak tyler
Advertising puts any and every brand on the market face and while some efforts require a good budget backing, there are still many activities that only require delegation of advertising responsibilities to people who might do it for a considerably lower cost or just for the fun of it. Now you ...Views: 608
Submitted on May 28, 2011 from Shep Hyken
The customer. Their expectations shape your strategies. Their needs govern your road map. They speak; you listen (or eavesdrop). The quality of their experience is the most important goal of your business.
Assistly calls it “Customer Wow.” It’s my call to action – my mantra – which is to ...Views: 1357
Submitted on May 26, 2011 from sturat jeff
Nice position small businesses have got specific assist wants-robust computer's desktop guide abilities in addition to light-weight LAN expertise. In this post, chances are you'll understand precisely what skills along with certifications tend to be most vital for a sweet spot enterprise ...Views: 420
Submitted on May 26, 2011 from apollo mufflers
Auto service centers play an increasingly important role of vehicle servicing. The process not only enhances the life of a vehicle but also improves its performance. Market today is flooded with vehicles of different makes, models and designs. We love to purchase the one that suits us best in ...Views: 390
Submitted on May 26, 2011 from Helen Dowling
There is usually a time in any business where you think it might be useful to ask your customers what they think and get their opinions. This is particularly useful if you’re considering launching a new product or service and want to know whether people are likely to buy it.
So if you do ...Views: 724
Submitted on May 25, 2011 from Meena Shah
Today buying used cars is no more the matter of embarrassment and dishonor but it is the smart and mindful decision taken by the individual. Suppose your car buying budget is around Rs 7 lacs and normally the people are planning to go for the new car under the budget of 7 lacs but before taking ...Views: 1379
(1 vote)
Submitted on May 21, 2011 from Timothy Smith
Here’s something we all can use more of--- APPRECIATION.
Is there anyone out there who would OBJECT to some appreciation? How about a nice ‘Thank you’ for all you do? Would that feel nice? Would it be welcomed? I’m betting YES.
“The way to develop the best that’s in a man is by ...Views: 1380
(1 vote)
Submitted on May 24, 2011 from resume parser
Today’s world is entirely dominated by internet and advanced technology. Few of the chief resources of resumes are job portal software, job boards, search engines etc. It is very hopeful and encouraging from the recruiter’s and employer’s point of view, but the actual challenge lies beneath the ...Views: 1711
Submitted on May 24, 2011 from Ella Greens
What is Personality Mapping in call centers? It is the ability through which the Agent's and Customer's pairings are enhanced to build a good rapport with a Call Center. Excellent results can be experienced with this new trend as a result of which a strong bonding occurs between the caller and ...Views: 462
Submitted on May 24, 2011 from Michelle William
Managed vs. Dedicated services
What's the difference between a dedicated server and a managed server? Peace of mind. Many servers are staffed by professionals who monitor or maintain them on your behalf. Dedicated servers are computers plugged into the Internet that you have to manage ...Views: 500
Submitted on Oct 15, 2013 from Ken Peterson
A Wildcard Certificate means all of your sub-domains will resolve to the same location, regardless of the non-SSL Document-Root specification. A user will need to purchase a wildcard SSL from a vendor or a reseller that supplies them.
Similar to having multiple certificates installed on a ...Views: 1242
(1 vote)
Submitted on May 21, 2011 from Rave Darwin
In this article, we would throw some light on the benefits of professional upholstery service provider.
We all aspire to possess such a house that is appreciated by the guests or kith and kin for its charm and elegance that reflects from its aesthetically crafted furniture that appeals ...Views: 619