The method of the enterprising is to plan with
audacity and execute with vigor.
Christian Nevell Bovee
What a great thought to start the New Year with! Plan with Audacity (daring, boldness or courage) and execute with Vigor (energy, dynamism and vitality). We all know what to do at ... Views: 1449
Thank God for dirty dishes; they have a tale to tell.
While other folks go hungry, we’re eating pretty well.
With home, and health, and happiness, we shouldn’t want to fuss;
For by this stack of evidence, God’s very good to us.
Anonymous
What a great poem for ... Views: 1455
The Weakness of the Spoken Word
“Behavior includes what we say, how we say it and all of our accompanying actions. Of these three elements of behavior, the most powerful communicator is the nonverbal behavior of our actions. Next in line is tone of voice, and the least powerful element is ... Views: 1204
When I say restaurants and great customer service – I’ll bet your first thought wasn’t of a fast food restaurant, but I had an experience recently that changed that attitude for me. Kyle and I were driving to Phoenix. We were picking my sister up at the airport, and then going out to dinner. ... Views: 1694
“Anyone who has never made a mistake has never tried anything new.”
“We can’t solve problems by using the same kind of thinking we used when we created them.”
Albert Einstein
I’ve always admired Albert Einstein – as he was a model of thinking outside the box. I know for me, I have to ... Views: 1003
I’m sure that it is obvious that email is a big deal for me. So much communication, both personal and business takes place through this medium – and I think, no, I know, that we tend to not give it the respect it deserves. Had another experience this week with the training company.
I ... Views: 1102
“Problems can become opportunities when the right people come together.”
Robert Redford
I experienced this in action recently. I attended my first planning retreat for a business networking group that I joined last year. As with most networking groups there are lots of strong personalities, ... Views: 1317
“To give real service, you must add something which cannot be bought or measured with money, and that is sincerity and integrity.” Donald Adams.
What an incredible quote! Have you ever worked for a boss (or a whole company) whose policy was “win at all costs”? Lie about the competition. Or ... Views: 980
Had an interesting experience recently – let me lay out some background for you. First you need to know that we live in a rural area where all the properties are 10 acres. Every day Sugar, Ebony (sometimes Kyle) and I go for walks. There is really only one route we can take. On that route all ... Views: 1153
Rule #1
If we don’t take care of the customer, Somebody else will!
I saw this on a poster years ago. I love it! And it really is “rule 1”. Customers are loyal to good serve, but very swift to move on to your competition if they feel they are not valued. I saw a similar sign on the inside of ... Views: 2544
It’s Not What You Say But How You Say It – This is a common enough expression, but can be a huge pitfall in Customer Service. Sometimes the most innocent comment can just come out wrong. If that happens to you apologize as soon as you realize that you made the mistake. Keep it light. If it is ... Views: 1429