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Articles from Dipayan Sharma | Selfgrowth.com
- What influence do customers have on a business? - by Submitted on Apr 18, 2019 from Dipayan SharmaCustomers have a huge influence on businesses! “There is only one boss. The customer.” – Sam Walton “You’ve got to start with the customer experience and work backwards to the technology.” – Steve Jobs The one thing you’ll find among successful companies is the focus on customers, and ...
Views: 1641(1 vote) - Why is friendliness important in customer service? - by Submitted on Sep 17, 2019 from Dipayan SharmaFriendliness is the core component of customer service. No matter how irate the customer is, no matter how difficult the customer is, no matter how aloof the customer is, the customer agent can win them over just with a friendly attitude. Friendliness is not a trainable attitude. Customer ...
Views: 1036(1 vote) - What are five characteristics of quality customer service? - by Submitted on Aug 29, 2019 from Dipayan SharmaCustomer service is all about making customers happy and satisfied. It is crucial for businesses to retain existing customers. Happy customers can bring in more business. Good customer service makes a tremendous difference in customer experience. Hiring a competent inbound call centre ...
Views: 974(1 vote) - What is important when aiming to improve customer service? - by Submitted on Nov 19, 2019 from Dipayan SharmaDelivery excellent customer service is important. What should you focus on when trying to improving existing customer service delivery? Get good service providers: Extend customer service through dedicated support teams. Successful businesses outsource through inbound call centre services ...
Views: 550(1 vote) - Five RPA myths that need to busted - by Submitted on Oct 15, 2018 from Dipayan SharmaRPA aka Robotic process automation has been making headlines for a few years now. Some experts believe that it will eventually replace humans, whereas other believe that it’s the right solution for anything and everything. Beyond all the hype and hoopla, it is necessary for decision makers in ...
Views: 532(2 votes) - Advanced Process Automation Solution For Supply Chain and Logistics Management - by Submitted on Nov 21, 2018 from Dipayan SharmaOrder Management System it is a computer software system that helps companies in the entry and processing of orders. Especially relevant in the case of organizations that deal with multiple orders on an hourly basis, an efficient OMS in most cases forms its central nervous system. Using the rich ...
Views: 526 - What is the difference between good and great customer service? - by Submitted on Jun 26, 2019 from Dipayan SharmaThe common perception may be that good customer service provides nothing more than just basic support and that great customer service keeps your customers coming for more delighting them with exceptional experiences. However, that is a mistake. Splashy, news-worthy, ‘wow moments’ are usually ...
Views: 516(1 vote) - Are your products lacking a customer support team? - by Submitted on Dec 21, 2018 from Dipayan SharmaYour customer service support is at the heart of your business. It is imperative to prioritise customer support, and establish an efficient and effective customer service to thrust the business into success. An established customer base assures revenue and goodwill. This can be achieved only ...
Views: 503(1 vote) - Going the extra mile" – How to WOW your customers - by Submitted on Mar 20, 2019 from Dipayan SharmaToday, excellent customer care is considered as the brand differentiator. It is not just enough to have a good product or service to sell — you must have stellar customer support to go with it. It will make you stand out from the crowd How does having good customer service help? Doing that ...
Views: 494(1 vote) - What is a customer experience pyramid? - by Submitted on Oct 01, 2019 from Dipayan SharmaCustomer Experience (CX) is how customers perceive all the interactions they have had with your brand. Analysing the customer pyramid will help you deliver positive customer experiences through excellent customer service. Here’s how a basic Customer Experience (CX) Pyramid looks like. The ...
Views: 479(1 vote) - Why is it necessary to outsource? - by Submitted on Sep 27, 2019 from Dipayan SharmaThrough outsourcing, businesses gain higher profit margins. You save on labour and operational costs which translate into significant savings. While the most pronounced benefit is cost-effectiveness, businesses also turn to outsourced services so that they can focus on the core areas of their ...
Views: 477(1 vote) - Automation Enabled Order Managemet Sysytem And RPA Powered Solution For Optimizing Product Return Calls - by Submitted on Nov 29, 2018 from Dipayan SharmaOrder Management Sysytem is a computer software system that helps companies in the entry and processing of orders. Especially relevant in the case of organizations that deal with multiple orders on an hourly basis, an efficient OMS in most cases forms its central nervous system. Using the rich ...
Views: 475(1 vote) - Order Management System — Automate your Order Process - by Submitted on Dec 14, 2018 from Dipayan SharmaHave you noticed how easy it is sometimes to get your order placed online or via phone? Or how quick it is to address your query at a customer contact centre? And sometimes, you don't even have to provide your details, because your details are read out to you accurately. Talk about ...
Views: 463(1 vote) - What is a good way to make your customer satisfaction percentage increase? - by Submitted on Oct 18, 2019 from Dipayan SharmaCustomer satisfaction is a crucial factor in the success of a business. Unhappy customers can cost businesses a great deal! It is not just enough to provide a good product or offer a good price. Excellent customer service is what customers are after. Studies show that consumers are willing to ...
Views: 461 - Improve Customer Experience to Stay Ahead of the Curve - by Submitted on Feb 04, 2019 from Dipayan SharmaWith the amazing advances that technology has made, people are more connected with each other. Today, customers have a greater choice than ever before. They have increased accessibility to a wide variety of products and services. This also means an increase in competition. Businesses have to ...
Views: 459(1 vote) - What are the guidelines for good customer service? - by Submitted on Apr 22, 2019 from Dipayan SharmaWhile there are no definitive manuals that can guide you to deliver good customer service, certain basic tactics can guide you along. The goal of every business should be to keep their existing customers happy and rope in new customers. The following tips will help you provide excellent ...
Views: 458(1 vote) - How RPA Supports Customer Services - by Submitted on Jan 23, 2019 from Dipayan SharmaDeliver effortless and consistent customer support Customers expect nothing but the best customer service everywhere, every day. And great customer service is key to building your brand's reputation. There is nothing more important to a business than delighting the customers with a pleasant ...
Views: 454(1 vote) - What are some essential customer service skills? - by Submitted on Sep 20, 2019 from Dipayan SharmaThink of the most effective and most satisfying interaction you’ve had with a brand, as a customer. What struck you as the most striking quality in that customer service agent? Was it their smile, or gentle tone, or approachability or how they patiently listened to you while you ranted? Or ...
Views: 445(1 vote) - What are the best ways to engage with your customers for the long term? - by Submitted on Oct 28, 2019 from Dipayan SharmaHere are some ways in which you can engage with your customers for the long term: Outsourcing: Businesses increasingly use outsourced services as part of a good customer service strategy. It helps you develop long-term and healthy customer relationships. You can provide excellent customer ...
Views: 443(1 vote) - How does a company build a relationship with its customers? - by Submitted on Oct 23, 2019 from Dipayan SharmaAs a successful inbound call centre services provider, Phykon knows how important customer relationships are. We’ve been providing call centre outsourcing services for more than a decade now. And as part of the journey, we’ve handled countless calls and left a lasting positive impression on ...
Views: 441(2 votes) - Roadblocks to Automation and How to Get Over Them - by Submitted on Oct 09, 2019 from Dipayan SharmaWithout doubt, automation of processes is revolutionizing the way businesses operate today. Most businesses gravitate towards digital transformation in an effort to improve current processes. You can automate repetitive, rule-based tasks, and save time and money! And yet, it is not so simple. ...
Views: 428(1 vote) - What is an inbound call centre, and why is it important? - by Submitted on Aug 28, 2019 from Dipayan SharmaInbound call centre is central to an excellent customer service strategy. An inbound call centre receives calls from customers regarding queries, requests or complaints. These calls are directed to customer support representatives or agents who attend to the customers with the required support ...
Views: 428(1 vote) - Why is customer service important? - by Submitted on Sep 19, 2019 from Dipayan SharmaCustomer service is an integral part of any business. Every business needs customers to thrive. Customers seek brands that provide good customer service. In fact, studies show that consumers are willing to pay more for better customer service. And for this reason, it is important for brands to ...
Views: 427(1 vote) - Is outsourcing business services good? - by Submitted on Nov 14, 2019 from Dipayan SharmaOutsourcing business services allows you to add more value to your business, for half the cost of doing it in-house. If you consider call centre services or contact centre services, is not easy to set up one in-house. You need to spend on setting up the facilities, infrastructure, equipment, ...
Views: 425(1 vote) - Phykon Offer You The AI Enabled Customer Services For Achieving The Best ROI - by Submitted on Oct 24, 2018 from Dipayan SharmaRetention of customers is crucial for any organization. We focus on offering the best customer service solutions and retention strategies to ensure that customer loyalty and retention rates significantly increase. Our in-depth knowledge and skills help customers to make use of products correctly ...
Views: 418(1 vote) - How do you balance meeting sales quotas while maximizing customer satisfaction? - by Submitted on Jul 10, 2019 from Dipayan SharmaThe number one aspect would be to have a sound product or service. You cannot provide excellent customer services or meet your sales quota with a lousy product or service. But where do you go from there? How can you meet your sales quota? You need a good product to sell. When your customers ...
Views: 417(1 vote) - What is the best way to determine a potential customer? - by Submitted on Aug 08, 2019 from Dipayan SharmaThere are many way to target and connect with potential customers. It is important to determine your potential customers if you are looking to revamp you current strategies or setting up a new one. Gathering and analyzing data is a huge part of the process. Survey your customers: You cannot ...
Views: 414(1 vote) - RPA Assisted Automation. The Next Frontier in Customer Service - by Submitted on Oct 15, 2018 from Dipayan SharmaThe history of customer service perhaps goes back to the first commodity or service that was ever sold to a buyer. Over decades and even centuries, customer service has evolved in multiple ways, but its core has always remained unchanged. Using technology in all its diverse forms, companies have ...
Views: 411(2 votes) - What does the term customer service mean to you? - by Submitted on Oct 21, 2019 from Dipayan SharmaTo understand what good customer service means to each business, it is important to understand what its goals are. Customer service usually means providing timely, accurate, attentive service to meet customer expectations. When you extend excellent customer service, you go above and beyond. ...
Views: 411(1 vote) - How does your company approach customer support? - by Submitted on Oct 11, 2019 from Dipayan SharmaThe goal of excellent customer service should be to not only meet customers’ needs, but also to go beyond their expectations. A good customer service team can give you the start you require. But how must they approach customer support? Customer support where they are present Today’s ...
Views: 409(1 vote) - What does "customer service experience" mean? - by Submitted on Jun 13, 2019 from Dipayan SharmaWith the amazing advances that technology has made, people are more connected with each other. Today, customers have a greater choice than ever before. They have increased accessibility to a wide variety of products and services. This also means an increase in competition. Businesses have to ...
Views: 401(1 vote) - How do call centers improve metrics? - by Submitted on Nov 15, 2019 from Dipayan SharmaThe right performance metrics will up the game in inbound call centre services. Call centre outsourcing services provider measure performance through various metrics, and ensure that they deliver excellent customer service. You can’t improve what you do not measure. And performance at most ...
Views: 391(1 vote) - The New Mantra For Productivity - by Submitted on Oct 17, 2018 from Dipayan SharmaRobotic Process Automation or RPA does sound like rocket science, but it isn’t. Simply put, Robotic Process Automation or best rpa software can help your organization make tons of savings by automating repetitive and mundane yet manpower-intensive tasks.Even though it's most useful in boosting ...
Views: 391(2 votes) - Why do you need to outsource call center services to an outsourcing partner? - by Submitted on Aug 16, 2019 from Dipayan Sharma“High value for a lower cost” — that sums up the answer to this question. Outsourcing services allows you to add more value to your services, for half the cost of doing it in-house. It is not easy to set up an in-house call centre. You need to spend on setting up the facilities, ...
Views: 386(1 vote) - What are the recent technology trends for call centers? - by Submitted on Sep 06, 2019 from Dipayan SharmaGone are the days when agents at the inbound call centre services companies or call centre outsourcing services companies waded through technology glitches at the call centre services. Once upon a time, agents used to read out from stilted scripts and toggle between systems trying to cull out ...
Views: 385(1 vote) - How can you outsource a call centre for customer support and outreach? What are the best services sorted by cost? - by Submitted on Aug 13, 2019 from Dipayan SharmaThere is no doubt that customer service is a priority for businesses today. It is a true brand differentiator. But when you are faced with the daunting task of fielding a huge call volume or customer queries and you are understaffed, it would be wiser to outsource customer service to experience ...
Views: 382(1 vote) - What is quality customer service? - by Submitted on Sep 18, 2019 from Dipayan SharmaQuality customer service is good customer service. And good customer service always connects with the customer. You can develop a positive relationship with the customer through superior interactions that cater to the needs of the client. Why is it important? Quality customer service creates ...
Views: 382(1 vote) - Are quality, customer satisfaction and their factors the same? - by Submitted on Oct 17, 2019 from Dipayan SharmaCustomer satisfaction is how happy customers are with a brand’s products or services. It is an indication of how a company’s products or services meet or exceed the expectation of customers. How well does the purchased product or service perform, how good was the purchase experience, does the ...
Views: 381(1 vote) - What's the difference between a call center and customer service? - by Submitted on Sep 03, 2019 from Dipayan SharmaAt a call centre, agents handle inbound call centre services or outbound call centre services, or sometimes, a blend of the two — through phone calls. Call centres are equipped to handle a large volume of calls — incoming and outgoing. Call centres largely handle sales, customer service and ...
Views: 381(1 vote) - What is RPA technology? How is the future? - by Submitted on Nov 21, 2019 from Dipayan SharmaRobotic Process Automation is a form of Business Process Automation technology. Software bots that mimic human workers help with routine, rule-based, manual tasks. RPA bots handle high-volume, repeatable tasks. Automation helps to cut costs, save time, increase accuracy and boost productivity. ...
Views: 378(1 vote) - What are 3 important qualities of customer service? - by Submitted on Jul 31, 2019 from Dipayan SharmaWhile there are numerous qualities that must define excellent customer service, there are 3 main ones that cannot be overlooked. These are: Good knowledge of product/service, Clear communications and Customer-centric attitude. We know how businesses use call centre outsourcing services or ...
Views: 376(1 vote) - What are the best ways to attract new customers? - by Submitted on Aug 19, 2019 from Dipayan SharmaCustomers want service that is fast, accurate and efficient. Everyone wants excellent after-sales support. And round-the-clock, omnipresent service is a necessity. The spotlight is on customer service. Today, good customer service is as important as price and quality of a product. Maybe, even ...
Views: 375(1 vote) - How do you think social media has affected customer service? - by Submitted on Jul 04, 2019 from Dipayan SharmaSocial media plays a huge role in the way customers interact with brands. Today’s consumers are digitally connected. They are on all the social media platforms. Rather than call inbound call centre services and waiting to connect to an agent, they post on social media platforms the very second ...
Views: 374(1 vote) - Has good customer service ever destroyed a company? - by Submitted on Jul 29, 2019 from Dipayan SharmaCustomer service — both good and bad — has an impact on businesses. Good customer service has a positive effect on the business bottom line. Whereas, bad customer service drives customer and employees away, affects brand reputation and takes away the trust. It can have a serious negative impact ...
Views: 372(1 vote) - What is Business Process Management (BPM)? - by Submitted on Nov 26, 2019 from Dipayan SharmaBusiness Process Management (BPM) is a combination of methods used to manage a company’s business processes. Enabling technologies, like automation, are used in BPM. BPM is supported and enabled by technology. BPM is seen as a way to improve and manage process in order to deliver value added ...
Views: 372(1 vote) - What is the best way to measure customer satisfaction? - by Submitted on Nov 04, 2019 from Dipayan SharmaExperiencing a decline in customer satisfaction levels at your organization? Worry not! These tactics will help you increase customer satisfaction. Improve customer service access Aim to provide excellent customer service. You can do this in-house, or you could outsource. Providing customer ...
Views: 371(1 vote) - How can we improve customer satisfaction with our services which we are offering? - by Submitted on Oct 15, 2019 from Dipayan SharmaToday, good products or services are not the only criteria to make customers happy. They want excellent customer service too. In fact, studies show that consumers are willing to pay more for good customer service. They prefer brands that provide reliable after-sales support. Some brands provide ...
Views: 370(1 vote) - How do you provide excellent customer service? - by Submitted on Jun 21, 2019 from Dipayan SharmaExcellent customer service isn’t something that can be described through a single aspect. And excellent customer service means different things to different people. In general, most customers want service that is swift, consistent, omnipresent, knowledgeable and customer-centric. We live in ...
Views: 370(1 vote) - How does order management system help in the dairy industry? - by Submitted on Feb 11, 2019 from Dipayan SharmaCustomers consider a short order fulfillment cycle to be a important deciding factor when choosing suppliers. More so, when it comes to dairy and dairy products due to their short shelf life. And so, the need to have efficient and swift order management processes arises from the demand of ...
Views: 370 - What elements are important in a high performing call center? - by Submitted on May 17, 2019 from Dipayan SharmaGood customer service means pulling out all the stops to make your customers happy. The quality of customer service holds the key to retaining existing customers and bringing in new ones. Inbound call centre services are a great place to start with. That is a key point of contact for the brand ...
Views: 365(1 vote)