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Articles from Dipayan Sharma | Selfgrowth.com
- What is Business Process Management (BPM)? - by Submitted on Nov 26, 2019 from Dipayan SharmaBusiness Process Management (BPM) is a combination of methods used to manage a company’s business processes. Enabling technologies, like automation, are used in BPM. BPM is supported and enabled by technology. BPM is seen as a way to improve and manage process in order to deliver value added ...
Views: 372(1 vote) - How will the BPM industry be influenced by automation? - by Submitted on Nov 25, 2019 from Dipayan SharmaBusinesses need to keep up with changing customer expectations. This cannot be possible with legacy systems. In order to stay relevant and up-to-date, they need to transform their processes. Digitization is one of the major changes that global outsourcing providers are embracing. This is ...
Views: 339(1 vote) - What is RPA technology? How is the future? - by Submitted on Nov 21, 2019 from Dipayan SharmaRobotic Process Automation is a form of Business Process Automation technology. Software bots that mimic human workers help with routine, rule-based, manual tasks. RPA bots handle high-volume, repeatable tasks. Automation helps to cut costs, save time, increase accuracy and boost productivity. ...
Views: 378(1 vote) - Will RPA change the future of outsourcing? - by Submitted on Nov 20, 2019 from Dipayan SharmaTechnology makes it possible to provider faster, anytime communications for the finger happy customer. We live in a connected world. The Internet is a lifeline for businesses. Businesses have to be present where the customers are, increasing the number of channels for more interactions with the ...
Views: 332(1 vote) - What is important when aiming to improve customer service? - by Submitted on Nov 19, 2019 from Dipayan SharmaDelivery excellent customer service is important. What should you focus on when trying to improving existing customer service delivery? Get good service providers: Extend customer service through dedicated support teams. Successful businesses outsource through inbound call centre services ...
Views: 550(1 vote) - How can I improve business to business customer service? - by Submitted on Nov 18, 2019 from Dipayan SharmaExtending excellent customer service is one of the main goals of B2C companies. But what about B2B companies? Customer experience is an important factor for them too. Good customer service or good call centre services will encourage a client or customer to buy more from you. It builds ...
Views: 325(1 vote) - How do call centers improve metrics? - by Submitted on Nov 15, 2019 from Dipayan SharmaThe right performance metrics will up the game in inbound call centre services. Call centre outsourcing services provider measure performance through various metrics, and ensure that they deliver excellent customer service. You can’t improve what you do not measure. And performance at most ...
Views: 391(1 vote) - Is outsourcing business services good? - by Submitted on Nov 14, 2019 from Dipayan SharmaOutsourcing business services allows you to add more value to your business, for half the cost of doing it in-house. If you consider call centre services or contact centre services, is not easy to set up one in-house. You need to spend on setting up the facilities, infrastructure, equipment, ...
Views: 425(1 vote) - How does customer satisfaction drive revenue? - by Submitted on Nov 07, 2019 from Dipayan SharmaSeveral factors contribute to the success of a business, and customer satisfaction ranks very high among them. It is crucial to measure this factor or metric in order to track your progress and to make improvements. At the bottom of it all, customer satisfaction is all about creating happy ...
Views: 362(1 vote) - Why are customer satisfaction surveys conducted? - by Submitted on Nov 05, 2019 from Dipayan SharmaIt is no secret that happy customers bring more business and buy often. They share their positive experiences, and influence friends and family too. This is why customer satisfaction (often referred to as CSAT) is an important metric for businesses. Why you need to measure customer ...
Views: 354(1 vote) - What is the best way to measure customer satisfaction? - by Submitted on Nov 04, 2019 from Dipayan SharmaExperiencing a decline in customer satisfaction levels at your organization? Worry not! These tactics will help you increase customer satisfaction. Improve customer service access Aim to provide excellent customer service. You can do this in-house, or you could outsource. Providing customer ...
Views: 371(1 vote) - How is cost per call charge defined for Inbound Call Centre? - by Submitted on Oct 31, 2019 from Dipayan SharmaOutsourcing inbound call centre services is an excellent move for businesses that are looking for a cost-effective and efficient way to deliver excellent customer service. In order to improve efficiency of the call centre and reduce costs, you need to take measures to reduce cost per call. ...
Views: 337(1 vote) - Why is the number of calls per day important for an inbound call centre representative? - by Submitted on Oct 30, 2019 from Dipayan SharmaSuccessful businesses continue to hire inbound call centre Services Company to ensure excellent customer service while staying cost-effective and efficient. Phone support continue to enjoy the upper hand because once you get a service agent on the line, you get immediate help. Agents at call ...
Views: 291(1 vote) - What are the best ways to engage with your customers for the long term? - by Submitted on Oct 28, 2019 from Dipayan SharmaHere are some ways in which you can engage with your customers for the long term: Outsourcing: Businesses increasingly use outsourced services as part of a good customer service strategy. It helps you develop long-term and healthy customer relationships. You can provide excellent customer ...
Views: 443(1 vote) - How does a company build a relationship with its customers? - by Submitted on Oct 23, 2019 from Dipayan SharmaAs a successful inbound call centre services provider, Phykon knows how important customer relationships are. We’ve been providing call centre outsourcing services for more than a decade now. And as part of the journey, we’ve handled countless calls and left a lasting positive impression on ...
Views: 441(2 votes) - What does the term customer service mean to you? - by Submitted on Oct 21, 2019 from Dipayan SharmaTo understand what good customer service means to each business, it is important to understand what its goals are. Customer service usually means providing timely, accurate, attentive service to meet customer expectations. When you extend excellent customer service, you go above and beyond. ...
Views: 411(1 vote) - What is a good way to make your customer satisfaction percentage increase? - by Submitted on Oct 18, 2019 from Dipayan SharmaCustomer satisfaction is a crucial factor in the success of a business. Unhappy customers can cost businesses a great deal! It is not just enough to provide a good product or offer a good price. Excellent customer service is what customers are after. Studies show that consumers are willing to ...
Views: 461 - Are quality, customer satisfaction and their factors the same? - by Submitted on Oct 17, 2019 from Dipayan SharmaCustomer satisfaction is how happy customers are with a brand’s products or services. It is an indication of how a company’s products or services meet or exceed the expectation of customers. How well does the purchased product or service perform, how good was the purchase experience, does the ...
Views: 381(1 vote) - How can we improve customer satisfaction with our services which we are offering? - by Submitted on Oct 15, 2019 from Dipayan SharmaToday, good products or services are not the only criteria to make customers happy. They want excellent customer service too. In fact, studies show that consumers are willing to pay more for good customer service. They prefer brands that provide reliable after-sales support. Some brands provide ...
Views: 370(1 vote) - How does your company approach customer support? - by Submitted on Oct 11, 2019 from Dipayan SharmaThe goal of excellent customer service should be to not only meet customers’ needs, but also to go beyond their expectations. A good customer service team can give you the start you require. But how must they approach customer support? Customer support where they are present Today’s ...
Views: 409(1 vote) - How do you think does technology contribute to improved customer service? - by Submitted on Oct 10, 2019 from Dipayan SharmaTechnology helps you improve customer service, thus, elevating customer experience and boosting customer loyalty. Today customers are not just a phone call away; they are a click, an email or a social post away. Call centre services have now taken up multichannel capabilities to connect ...
Views: 336(1 vote) - Roadblocks to Automation and How to Get Over Them - by Submitted on Oct 09, 2019 from Dipayan SharmaWithout doubt, automation of processes is revolutionizing the way businesses operate today. Most businesses gravitate towards digital transformation in an effort to improve current processes. You can automate repetitive, rule-based tasks, and save time and money! And yet, it is not so simple. ...
Views: 428(1 vote) - How can an organization benefit from having good customer care or customer services? - by Submitted on Oct 04, 2019 from Dipayan SharmaWhat makes up a good business? Happy and loyal customers. And this is possible only by providing excellent customer service. When customers are happy, they stay with a brand for years and recommend it to others. You cannot run a successful business just on the basis on a good product or ...
Views: 346(1 vote) - What is a customer experience pyramid? - by Submitted on Oct 01, 2019 from Dipayan SharmaCustomer Experience (CX) is how customers perceive all the interactions they have had with your brand. Analysing the customer pyramid will help you deliver positive customer experiences through excellent customer service. Here’s how a basic Customer Experience (CX) Pyramid looks like. The ...
Views: 479(1 vote) - Why is it necessary to outsource? - by Submitted on Sep 27, 2019 from Dipayan SharmaThrough outsourcing, businesses gain higher profit margins. You save on labour and operational costs which translate into significant savings. While the most pronounced benefit is cost-effectiveness, businesses also turn to outsourced services so that they can focus on the core areas of their ...
Views: 477(1 vote) - What are some smart customer service practices that make your company stand out? - by Submitted on Sep 25, 2019 from Dipayan SharmaSmart businesses don’t just need to get customers to buy from them. They need to retain customers. And bring in new ones. And how can they do this? By extending excellent customer service. Before, during and after sales. Here are some smart customer service practices that’ll make ANY ...
Views: 360 - What are the advantages of outsourcing call center services to India? - by Submitted on Sep 23, 2019 from Dipayan SharmaBusinesses around the globe have been increasingly outsourcing their non-core activities to professionals, to focus on growing their business. They have been turning to call centre outsourcing services and inbound call centre services providers for better customer support that’s cost-effective, ...
Views: 336(1 vote) - What are some essential customer service skills? - by Submitted on Sep 20, 2019 from Dipayan SharmaThink of the most effective and most satisfying interaction you’ve had with a brand, as a customer. What struck you as the most striking quality in that customer service agent? Was it their smile, or gentle tone, or approachability or how they patiently listened to you while you ranted? Or ...
Views: 445(1 vote) - Why is customer service important? - by Submitted on Sep 19, 2019 from Dipayan SharmaCustomer service is an integral part of any business. Every business needs customers to thrive. Customers seek brands that provide good customer service. In fact, studies show that consumers are willing to pay more for better customer service. And for this reason, it is important for brands to ...
Views: 427(1 vote) - What is quality customer service? - by Submitted on Sep 18, 2019 from Dipayan SharmaQuality customer service is good customer service. And good customer service always connects with the customer. You can develop a positive relationship with the customer through superior interactions that cater to the needs of the client. Why is it important? Quality customer service creates ...
Views: 382(1 vote) - Why is friendliness important in customer service? - by Submitted on Sep 17, 2019 from Dipayan SharmaFriendliness is the core component of customer service. No matter how irate the customer is, no matter how difficult the customer is, no matter how aloof the customer is, the customer agent can win them over just with a friendly attitude. Friendliness is not a trainable attitude. Customer ...
Views: 1036(1 vote) - How can the user experience with call centres be improved? - by Submitted on Sep 11, 2019 from Dipayan SharmaThe inbound call centre or inbound call centre services is one of the major channels through which brands aim to provide excellent customer service. It helps them connect with their customer through phone support. It is still the go-to channels for most customers, when faced with a complex ...
Views: 360(1 vote) - How healthy are your customer relationships? - by Submitted on Sep 10, 2019 from Dipayan SharmaBuild healthy relationships with your customers by improving your customer service. Excellent customer service equates with healthy customer relationships. Every successful business recognizes this. But how can you improve your customer service? You can do this by improving your customer service ...
Views: 364(1 vote) - What are the recent technology trends for call centers? - by Submitted on Sep 06, 2019 from Dipayan SharmaGone are the days when agents at the inbound call centre services companies or call centre outsourcing services companies waded through technology glitches at the call centre services. Once upon a time, agents used to read out from stilted scripts and toggle between systems trying to cull out ...
Views: 385(1 vote) - What's the difference between a call center and customer service? - by Submitted on Sep 03, 2019 from Dipayan SharmaAt a call centre, agents handle inbound call centre services or outbound call centre services, or sometimes, a blend of the two — through phone calls. Call centres are equipped to handle a large volume of calls — incoming and outgoing. Call centres largely handle sales, customer service and ...
Views: 381(1 vote) - How important is real-time for providing social media customer service? - by Submitted on Sep 02, 2019 from Dipayan SharmaSocial media can be leveraged to increase brand awareness, listen to customers and market your products or services. Social media must be made a part of your customer service strategy. Customers are speaking about your brand right now through public posts or tweets. Unlike other channels of ...
Views: 277 - What are five characteristics of quality customer service? - by Submitted on Aug 29, 2019 from Dipayan SharmaCustomer service is all about making customers happy and satisfied. It is crucial for businesses to retain existing customers. Happy customers can bring in more business. Good customer service makes a tremendous difference in customer experience. Hiring a competent inbound call centre ...
Views: 974(1 vote) - What is an inbound call centre, and why is it important? - by Submitted on Aug 28, 2019 from Dipayan SharmaInbound call centre is central to an excellent customer service strategy. An inbound call centre receives calls from customers regarding queries, requests or complaints. These calls are directed to customer support representatives or agents who attend to the customers with the required support ...
Views: 428(1 vote) - What are the best ways to attract new customers? - by Submitted on Aug 19, 2019 from Dipayan SharmaCustomers want service that is fast, accurate and efficient. Everyone wants excellent after-sales support. And round-the-clock, omnipresent service is a necessity. The spotlight is on customer service. Today, good customer service is as important as price and quality of a product. Maybe, even ...
Views: 375(1 vote) - Why do you need to outsource call center services to an outsourcing partner? - by Submitted on Aug 16, 2019 from Dipayan Sharma“High value for a lower cost” — that sums up the answer to this question. Outsourcing services allows you to add more value to your services, for half the cost of doing it in-house. It is not easy to set up an in-house call centre. You need to spend on setting up the facilities, ...
Views: 386(1 vote) - How can you outsource a call centre for customer support and outreach? What are the best services sorted by cost? - by Submitted on Aug 13, 2019 from Dipayan SharmaThere is no doubt that customer service is a priority for businesses today. It is a true brand differentiator. But when you are faced with the daunting task of fielding a huge call volume or customer queries and you are understaffed, it would be wiser to outsource customer service to experience ...
Views: 382(1 vote) - What kind of service orientation should I use to improve customer service? - by Submitted on Aug 09, 2019 from Dipayan SharmaIt is important for businesses to prioritise customer service making it your true differentiator. Installing measures that align with your customer policies and ruling out inconsistencies will develop a truly favourable experience for your customers through good customer service. Take stock ...
Views: 300 - What is the best way to determine a potential customer? - by Submitted on Aug 08, 2019 from Dipayan SharmaThere are many way to target and connect with potential customers. It is important to determine your potential customers if you are looking to revamp you current strategies or setting up a new one. Gathering and analyzing data is a huge part of the process. Survey your customers: You cannot ...
Views: 414(1 vote) - How are call centre services important to any business? - by Submitted on Aug 07, 2019 from Dipayan SharmaGetting a trusted inbound call centre services or call centre outsourcing services to work for your business is one of the wisest decisions you can take. It can bring in far-reaching benefits that will make a positive impact on the business bottom line. Cost-effective: Outsourcing call ...
Views: 325(1 vote) - What are the objectives of customer satisfaction? - by Submitted on Aug 06, 2019 from Dipayan SharmaCustomer satisfaction is a top indicator of customer loyalty and it increases chances for repeat sales. It not only brings down customer churn, it boosts positive word-of-mouth promotion. When you provide good customer service, customer satisfaction rises. When your customers are satisfied, ...
Views: 350(1 vote) - What is the difference between customer service and customer experience? - by Submitted on Aug 05, 2019 from Dipayan SharmaToday, customers have a greater choice than ever before. They have increased accessibility to a wide variety of products and services. This also means an increase in competition. Businesses have to adapt to provide the excellent customer services to retain and grow their customer base. Service ...
Views: 305(1 vote) - What are 3 important qualities of customer service? - by Submitted on Jul 31, 2019 from Dipayan SharmaWhile there are numerous qualities that must define excellent customer service, there are 3 main ones that cannot be overlooked. These are: Good knowledge of product/service, Clear communications and Customer-centric attitude. We know how businesses use call centre outsourcing services or ...
Views: 376(1 vote) - Has good customer service ever destroyed a company? - by Submitted on Jul 29, 2019 from Dipayan SharmaCustomer service — both good and bad — has an impact on businesses. Good customer service has a positive effect on the business bottom line. Whereas, bad customer service drives customer and employees away, affects brand reputation and takes away the trust. It can have a serious negative impact ...
Views: 372(1 vote) - What strategies do you use for good customer service? - by Submitted on Jul 26, 2019 from Dipayan SharmaBusinesses need to employ various strategies to extend good customer service. Inbound call centre services or call centre outsourcing services revolve around customer queries and complaints. In Inbound call centre to stay ahead of the competition you need to be present on various channels to ...
Views: 337(1 vote) - What are the best ways to sharpen offline customer engagement strategy? - by Submitted on Jul 25, 2019 from Dipayan SharmaIt is important to build customer loyalty towards the brand and to build this loyalty, you need to review the various touch points that influence the customer. Once a customer purchases from you, you need to extend excellent customer support to retain them. One of your offline touch points in ...
Views: 321(1 vote)