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Articles from Dipayan Sharma | Selfgrowth.com
- Why is it necessary to outsource? - by Submitted on Sep 27, 2019 from Dipayan SharmaThrough outsourcing, businesses gain higher profit margins. You save on labour and operational costs which translate into significant savings. While the most pronounced benefit is cost-effectiveness, businesses also turn to outsourced services so that they can focus on the core areas of their ...
Views: 477(1 vote) - Are quality, customer satisfaction and their factors the same? - by Submitted on Oct 17, 2019 from Dipayan SharmaCustomer satisfaction is how happy customers are with a brand’s products or services. It is an indication of how a company’s products or services meet or exceed the expectation of customers. How well does the purchased product or service perform, how good was the purchase experience, does the ...
Views: 381(1 vote) - Are your products lacking a customer support team? - by Submitted on Dec 21, 2018 from Dipayan SharmaYour customer service support is at the heart of your business. It is imperative to prioritise customer support, and establish an efficient and effective customer service to thrust the business into success. An established customer base assures revenue and goodwill. This can be achieved only ...
Views: 503(1 vote) - Automation Enabled Order Managemet Sysytem And RPA Powered Solution For Optimizing Product Return Calls - by Submitted on Nov 29, 2018 from Dipayan SharmaOrder Management Sysytem is a computer software system that helps companies in the entry and processing of orders. Especially relevant in the case of organizations that deal with multiple orders on an hourly basis, an efficient OMS in most cases forms its central nervous system. Using the rich ...
Views: 475(1 vote) - Do customers experience matters the most to companies? - by Submitted on May 16, 2019 from Dipayan SharmaUndoubtedly, yes! Customer experiences shape customer choices. And today, successful brands are all about the customers. They try to understand what their customers experience from the moment they consider purchasing your brand. Finding ways to make the customer journey more pleasant and ...
Views: 337(1 vote) - Everyone hates calling customer care numbers that lead to call centers. What is the best solution to this problem? - by Submitted on Apr 30, 2019 from Dipayan SharmaMore often than not, customers are left wanting for good customer service. The reasons for this are many. Here’s a take on some of the pet gripes we have as customers: Wait time agony: “Please continue to hold, your call is important to us”. Sounds familiar? Well, most of us have been put on ...
Views: 279(1 vote) - Five RPA myths that need to busted - by Submitted on Oct 15, 2018 from Dipayan SharmaRPA aka Robotic process automation has been making headlines for a few years now. Some experts believe that it will eventually replace humans, whereas other believe that it’s the right solution for anything and everything. Beyond all the hype and hoopla, it is necessary for decision makers in ...
Views: 532(2 votes) - Flip the Automation Switch to Connect with Customers - by Submitted on Mar 15, 2019 from Dipayan SharmaCustomer Service is overtaking pricing and product to become a key brand differentiator. Customers expect nothing but the best everywhere, every day. They expect efficient, superfast customer service every time. Good customer service is vital to businesses. It is important for businesses to ...
Views: 308(1 vote) - Going the extra mile" – How to WOW your customers - by Submitted on Mar 20, 2019 from Dipayan SharmaToday, excellent customer care is considered as the brand differentiator. It is not just enough to have a good product or service to sell — you must have stellar customer support to go with it. It will make you stand out from the crowd How does having good customer service help? Doing that ...
Views: 494(1 vote) - Has good customer service ever destroyed a company? - by Submitted on Jul 29, 2019 from Dipayan SharmaCustomer service — both good and bad — has an impact on businesses. Good customer service has a positive effect on the business bottom line. Whereas, bad customer service drives customer and employees away, affects brand reputation and takes away the trust. It can have a serious negative impact ...
Views: 372(1 vote) - How are call centre services important to any business? - by Submitted on Aug 07, 2019 from Dipayan SharmaGetting a trusted inbound call centre services or call centre outsourcing services to work for your business is one of the wisest decisions you can take. It can bring in far-reaching benefits that will make a positive impact on the business bottom line. Cost-effective: Outsourcing call ...
Views: 325(1 vote) - How Artificial Intelligence In The Contact Center Reduces Call Volume - by Submitted on Dec 18, 2018 from Dipayan SharmaArtificial Intelligence can be deployed to realise compelling results in the contact centre – reduce call volume, increase customer satisfaction, reduce operating costs. AI contact centres and the best robotic process automation tools reshape the customer's and the service agent's ...
Views: 340(1 vote) - How can an organization benefit from having good customer care or customer services? - by Submitted on Oct 04, 2019 from Dipayan SharmaWhat makes up a good business? Happy and loyal customers. And this is possible only by providing excellent customer service. When customers are happy, they stay with a brand for years and recommend it to others. You cannot run a successful business just on the basis on a good product or ...
Views: 346(1 vote) - How can I get more customers for my business? - by Submitted on Apr 03, 2019 from Dipayan SharmaEvery business struggles to land new clients or customers. Successful businesses don’t happen by accident. They are carefully created, nurtured and expanded. You need a good product or service. You need to advertise it. Market it. You need to get it out there for all to see and purchase. Conduct ...
Views: 300(1 vote) - How can I improve business to business customer service? - by Submitted on Nov 18, 2019 from Dipayan SharmaExtending excellent customer service is one of the main goals of B2C companies. But what about B2B companies? Customer experience is an important factor for them too. Good customer service or good call centre services will encourage a client or customer to buy more from you. It builds ...
Views: 325(1 vote) - How can the focus on customer experience help you drive growth in revenue? - by Submitted on Jun 25, 2019 from Dipayan SharmaNot long back, having the best product and price alone were the pillars to a successful business. That has changed. Today customer service is king. Only businesses with good customer service succeed. Poor customer service drives customers to a different brand. This can cost dearly. Customer ...
Views: 299(1 vote) - How can the user experience with call centres be improved? - by Submitted on Sep 11, 2019 from Dipayan SharmaThe inbound call centre or inbound call centre services is one of the major channels through which brands aim to provide excellent customer service. It helps them connect with their customer through phone support. It is still the go-to channels for most customers, when faced with a complex ...
Views: 360(1 vote) - How can we improve customer satisfaction with our services which we are offering? - by Submitted on Oct 15, 2019 from Dipayan SharmaToday, good products or services are not the only criteria to make customers happy. They want excellent customer service too. In fact, studies show that consumers are willing to pay more for good customer service. They prefer brands that provide reliable after-sales support. Some brands provide ...
Views: 370(1 vote) - How can you outsource a call centre for customer support and outreach? What are the best services sorted by cost? - by Submitted on Aug 13, 2019 from Dipayan SharmaThere is no doubt that customer service is a priority for businesses today. It is a true brand differentiator. But when you are faced with the daunting task of fielding a huge call volume or customer queries and you are understaffed, it would be wiser to outsource customer service to experience ...
Views: 382(1 vote) - How do call centers improve metrics? - by Submitted on Nov 15, 2019 from Dipayan SharmaThe right performance metrics will up the game in inbound call centre services. Call centre outsourcing services provider measure performance through various metrics, and ensure that they deliver excellent customer service. You can’t improve what you do not measure. And performance at most ...
Views: 391(1 vote) - How do you balance meeting sales quotas while maximizing customer satisfaction? - by Submitted on Jul 10, 2019 from Dipayan SharmaThe number one aspect would be to have a sound product or service. You cannot provide excellent customer services or meet your sales quota with a lousy product or service. But where do you go from there? How can you meet your sales quota? You need a good product to sell. When your customers ...
Views: 417(1 vote) - How do you improve Customer Experience? - by Submitted on Jun 04, 2019 from Dipayan SharmaWith the amazing advances that technology has made, people are more connected with each other. Today, customers have a greater choice than ever before. They have increased accessibility to a wide variety of products and services. This also means an increase in competition. Businesses have to ...
Views: 304(1 vote) - How do you provide excellent customer service? - by Submitted on Jun 21, 2019 from Dipayan SharmaExcellent customer service isn’t something that can be described through a single aspect. And excellent customer service means different things to different people. In general, most customers want service that is swift, consistent, omnipresent, knowledgeable and customer-centric. We live in ...
Views: 370(1 vote) - How do you think does technology contribute to improved customer service? - by Submitted on Oct 10, 2019 from Dipayan SharmaTechnology helps you improve customer service, thus, elevating customer experience and boosting customer loyalty. Today customers are not just a phone call away; they are a click, an email or a social post away. Call centre services have now taken up multichannel capabilities to connect ...
Views: 336(1 vote) - How do you think social media has affected customer service? - by Submitted on Jul 04, 2019 from Dipayan SharmaSocial media plays a huge role in the way customers interact with brands. Today’s consumers are digitally connected. They are on all the social media platforms. Rather than call inbound call centre services and waiting to connect to an agent, they post on social media platforms the very second ...
Views: 374(1 vote) - How does a company build a relationship with its customers? - by Submitted on Oct 23, 2019 from Dipayan SharmaAs a successful inbound call centre services provider, Phykon knows how important customer relationships are. We’ve been providing call centre outsourcing services for more than a decade now. And as part of the journey, we’ve handled countless calls and left a lasting positive impression on ...
Views: 441(2 votes) - How does customer satisfaction drive revenue? - by Submitted on Nov 07, 2019 from Dipayan SharmaSeveral factors contribute to the success of a business, and customer satisfaction ranks very high among them. It is crucial to measure this factor or metric in order to track your progress and to make improvements. At the bottom of it all, customer satisfaction is all about creating happy ...
Views: 362(1 vote) - How does your company approach customer support? - by Submitted on Oct 11, 2019 from Dipayan SharmaThe goal of excellent customer service should be to not only meet customers’ needs, but also to go beyond their expectations. A good customer service team can give you the start you require. But how must they approach customer support? Customer support where they are present Today’s ...
Views: 409(1 vote) - How healthy are your customer relationships? - by Submitted on Sep 10, 2019 from Dipayan SharmaBuild healthy relationships with your customers by improving your customer service. Excellent customer service equates with healthy customer relationships. Every successful business recognizes this. But how can you improve your customer service? You can do this by improving your customer service ...
Views: 364(1 vote) - How is artificial intelligence transforming customer support service in current times? - by Submitted on May 20, 2019 from Dipayan SharmaAI has taken customer service by storm. There is a lot of discussion now regarding how AI can transform customer experience by providing excellent customer service. Most of the communications in inbound call centre services revolved around the phone. Now with digital technology emerging and ...
Views: 251(1 vote) - How is cost per call charge defined for Inbound Call Centre? - by Submitted on Oct 31, 2019 from Dipayan SharmaOutsourcing inbound call centre services is an excellent move for businesses that are looking for a cost-effective and efficient way to deliver excellent customer service. In order to improve efficiency of the call centre and reduce costs, you need to take measures to reduce cost per call. ...
Views: 337(1 vote) - How RPA Supports Customer Services - by Submitted on Jan 23, 2019 from Dipayan SharmaDeliver effortless and consistent customer support Customers expect nothing but the best customer service everywhere, every day. And great customer service is key to building your brand's reputation. There is nothing more important to a business than delighting the customers with a pleasant ...
Views: 454(1 vote) - How will the BPM industry be influenced by automation? - by Submitted on Nov 25, 2019 from Dipayan SharmaBusinesses need to keep up with changing customer expectations. This cannot be possible with legacy systems. In order to stay relevant and up-to-date, they need to transform their processes. Digitization is one of the major changes that global outsourcing providers are embracing. This is ...
Views: 339(1 vote) - How would you improve customer service at your company? - by Submitted on Apr 24, 2019 from Dipayan SharmaCustomer service is often overlooked in companies. However, it is the most important aspect of every business. When you run a business you need to serve your customers the way they want to be served. Bad customer service can increase customer churn. Bad customer service is bad for your business ...
Views: 283(1 vote) - How would you improve customer service at your company? - by Submitted on Jun 03, 2019 from Dipayan SharmaWith the amazing advances that technology has made, people are more connected with each other. Today, customers have a greater choice than ever before. They have increased accessibility to a wide variety of products and services. This also means an increase in competition. Businesses have to ...
Views: 265(1 vote) - Improve Customer Experience to Stay Ahead of the Curve - by Submitted on Feb 04, 2019 from Dipayan SharmaWith the amazing advances that technology has made, people are more connected with each other. Today, customers have a greater choice than ever before. They have increased accessibility to a wide variety of products and services. This also means an increase in competition. Businesses have to ...
Views: 459(1 vote) - Is being happy toward customers a part of good customer service? - by Submitted on May 07, 2019 from Dipayan SharmaThe answer is a resounding ‘Yes!’! Excellent customer service is vital to any organization. It retains existing customers and brings in new ones. It makes for great brand publicity and, hence, word of mouth promotion. Happy customers tell others about their positive experience. Excellent ...
Views: 255(1 vote) - Is it hard working for online customer service? - by Submitted on Jun 27, 2019 from Dipayan SharmaIf you have the natural skills to interact with others and a ready attitude to help, customer service is fabulous choice of work. It is challenging job and not for the faint of heart. When you choose a place to work for in customer service, you need to be someplace that trains customer ...
Views: 301(1 vote) - Is outsourcing business services good? - by Submitted on Nov 14, 2019 from Dipayan SharmaOutsourcing business services allows you to add more value to your business, for half the cost of doing it in-house. If you consider call centre services or contact centre services, is not easy to set up one in-house. You need to spend on setting up the facilities, infrastructure, equipment, ...
Views: 425(1 vote) - Is there a good order management system? - by Submitted on Jan 10, 2019 from Dipayan SharmaIf you are looking for the best order management system, look no further than Phykon Direct. It is laden with features that set it apart from other order management software. Phykon Direct will cover all your requirements in order processing. You can aggregate orders from multiple channels, ...
Views: 350(1 vote) - Order Management System — Automate your Order Process - by Submitted on Dec 14, 2018 from Dipayan SharmaHave you noticed how easy it is sometimes to get your order placed online or via phone? Or how quick it is to address your query at a customer contact centre? And sometimes, you don't even have to provide your details, because your details are read out to you accurately. Talk about ...
Views: 463(1 vote) - Phykon Offer You The AI Enabled Customer Services For Achieving The Best ROI - by Submitted on Oct 24, 2018 from Dipayan SharmaRetention of customers is crucial for any organization. We focus on offering the best customer service solutions and retention strategies to ensure that customer loyalty and retention rates significantly increase. Our in-depth knowledge and skills help customers to make use of products correctly ...
Views: 418(1 vote) - Roadblocks to Automation and How to Get Over Them - by Submitted on Oct 09, 2019 from Dipayan SharmaWithout doubt, automation of processes is revolutionizing the way businesses operate today. Most businesses gravitate towards digital transformation in an effort to improve current processes. You can automate repetitive, rule-based tasks, and save time and money! And yet, it is not so simple. ...
Views: 428(1 vote) - RPA Assisted Automation. The Next Frontier in Customer Service - by Submitted on Oct 15, 2018 from Dipayan SharmaThe history of customer service perhaps goes back to the first commodity or service that was ever sold to a buyer. Over decades and even centuries, customer service has evolved in multiple ways, but its core has always remained unchanged. Using technology in all its diverse forms, companies have ...
Views: 411(2 votes) - RPA powered back office – Accuracy, Efficiency, Assistance - by Submitted on Jan 02, 2019 from Dipayan SharmaWhy Back Offices Need RPA: The general functioning of a conventional back office is passive. That is, inefficiencies and apparent failures are frequently discovered, sometimes regrettably late. It is equally vulnerable to human errors. Repetitive, mundane back office tasks eat into valuable ...
Views: 346(1 vote) - The New Mantra For Productivity - by Submitted on Oct 17, 2018 from Dipayan SharmaRobotic Process Automation or RPA does sound like rocket science, but it isn’t. Simply put, Robotic Process Automation or best rpa software can help your organization make tons of savings by automating repetitive and mundane yet manpower-intensive tasks.Even though it's most useful in boosting ...
Views: 391(2 votes) - What are 3 important qualities of customer service? - by Submitted on Jul 31, 2019 from Dipayan SharmaWhile there are numerous qualities that must define excellent customer service, there are 3 main ones that cannot be overlooked. These are: Good knowledge of product/service, Clear communications and Customer-centric attitude. We know how businesses use call centre outsourcing services or ...
Views: 376(1 vote) - What are five characteristics of quality customer service? - by Submitted on Aug 29, 2019 from Dipayan SharmaCustomer service is all about making customers happy and satisfied. It is crucial for businesses to retain existing customers. Happy customers can bring in more business. Good customer service makes a tremendous difference in customer experience. Hiring a competent inbound call centre ...
Views: 974(1 vote) - What are some essential customer service skills? - by Submitted on Sep 20, 2019 from Dipayan SharmaThink of the most effective and most satisfying interaction you’ve had with a brand, as a customer. What struck you as the most striking quality in that customer service agent? Was it their smile, or gentle tone, or approachability or how they patiently listened to you while you ranted? Or ...
Views: 445(1 vote) - What are some instances of 'Customer is King'? - by Submitted on Jun 28, 2019 from Dipayan SharmaToday, excellent customer service is considered as the brand differentiator. It is not just enough to have a good product or service to sell — you must have stellar customer support to go with it. It will make you stand out from the crowd. How does having good customer service help? Doing ...
Views: 299(1 vote)