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Articles from Dipayan Sharma | Selfgrowth.com
- What are some tips for providing good customer service? - by Submitted on May 27, 2019 from Dipayan SharmaGood customer service is a no.1 priority for businesses today. It builds brand loyalty and increases customer satisfaction. Building loyalty is important to retain existing customers and to attract new ones. The quality of the product or service that a brand is offering is definitely a ...
Views: 323(1 vote) - What are some ways technology will affect the future of customer service? - by Submitted on May 13, 2019 from Dipayan SharmaTechnology helps to improve customer service. Businesses that are more responsive to customer communications will have a better competitive advantage. This is why it is vital to understand how technology will help empower customer service and make business processes more efficient. How ...
Views: 321(1 vote) - What are the advantages of outsourcing call center services to India? - by Submitted on Sep 23, 2019 from Dipayan SharmaBusinesses around the globe have been increasingly outsourcing their non-core activities to professionals, to focus on growing their business. They have been turning to call centre outsourcing services and inbound call centre services providers for better customer support that’s cost-effective, ...
Views: 336(1 vote) - What are the best ways to attract new customers? - by Submitted on Aug 19, 2019 from Dipayan SharmaCustomers want service that is fast, accurate and efficient. Everyone wants excellent after-sales support. And round-the-clock, omnipresent service is a necessity. The spotlight is on customer service. Today, good customer service is as important as price and quality of a product. Maybe, even ...
Views: 375(1 vote) - What are the best ways to engage with your customers for the long term? - by Submitted on Oct 28, 2019 from Dipayan SharmaHere are some ways in which you can engage with your customers for the long term: Outsourcing: Businesses increasingly use outsourced services as part of a good customer service strategy. It helps you develop long-term and healthy customer relationships. You can provide excellent customer ...
Views: 443(1 vote) - What are the best ways to sharpen offline customer engagement strategy? - by Submitted on Jul 25, 2019 from Dipayan SharmaIt is important to build customer loyalty towards the brand and to build this loyalty, you need to review the various touch points that influence the customer. Once a customer purchases from you, you need to extend excellent customer support to retain them. One of your offline touch points in ...
Views: 321(1 vote) - What are the better ways to engage customers? - by Submitted on Jul 12, 2019 from Dipayan SharmaEvery business today aims to provide excellent customer services in a bid to keep their valuable customers happy. But a deep connection needs to be forged between brands and their customers. They need to engage their customers. By providing a superior experience to their customers, business can ...
Views: 292(1 vote) - What are the guidelines for good customer service? - by Submitted on Apr 22, 2019 from Dipayan SharmaWhile there are no definitive manuals that can guide you to deliver good customer service, certain basic tactics can guide you along. The goal of every business should be to keep their existing customers happy and rope in new customers. The following tips will help you provide excellent ...
Views: 458(1 vote) - What are the objectives of customer satisfaction? - by Submitted on Aug 06, 2019 from Dipayan SharmaCustomer satisfaction is a top indicator of customer loyalty and it increases chances for repeat sales. It not only brings down customer churn, it boosts positive word-of-mouth promotion. When you provide good customer service, customer satisfaction rises. When your customers are satisfied, ...
Views: 350(1 vote) - What are the parameters required for world class customer support? - by Submitted on Jun 18, 2019 from Dipayan SharmaWorld-class customer support is all about providing good customer service. And it isn’t something that can be described through a single aspect. Good customer service, or even, excellent customer service, means different things to different people. In general, most customers want service ...
Views: 277(1 vote) - What are the recent technology trends for call centers? - by Submitted on Sep 06, 2019 from Dipayan SharmaGone are the days when agents at the inbound call centre services companies or call centre outsourcing services companies waded through technology glitches at the call centre services. Once upon a time, agents used to read out from stilted scripts and toggle between systems trying to cull out ...
Views: 385(1 vote) - What are your best stories of customer service done right? - by Submitted on Jul 11, 2019 from Dipayan SharmaYou probably have in mind a company that stood out with its customer service by suggesting just a small add-on or upgrade instead of selling an entirely new product to you. Or are you, perhaps, reminded of that time when a company took you up on that feedback you provided and actually ...
Views: 292(1 vote) - What does "customer service experience" mean? - by Submitted on Jun 13, 2019 from Dipayan SharmaWith the amazing advances that technology has made, people are more connected with each other. Today, customers have a greater choice than ever before. They have increased accessibility to a wide variety of products and services. This also means an increase in competition. Businesses have to ...
Views: 401(1 vote) - What does customer satisfaction mean to you? - by Submitted on May 31, 2019 from Dipayan SharmaCustomer satisfaction is a main focus of marketing teams. Today building loyalty is important to retain existing customers and to attract new ones. The quality of the product or service that a brand is offering is definitely a criterion. However, studies show that customers tend to choose brands ...
Views: 328(1 vote) - What does the term customer service mean to you? - by Submitted on Oct 21, 2019 from Dipayan SharmaTo understand what good customer service means to each business, it is important to understand what its goals are. Customer service usually means providing timely, accurate, attentive service to meet customer expectations. When you extend excellent customer service, you go above and beyond. ...
Views: 411(1 vote) - What elements are important in a high performing call center? - by Submitted on May 17, 2019 from Dipayan SharmaGood customer service means pulling out all the stops to make your customers happy. The quality of customer service holds the key to retaining existing customers and bringing in new ones. Inbound call centre services are a great place to start with. That is a key point of contact for the brand ...
Views: 365(1 vote) - What influence do customers have on a business? - by Submitted on Apr 18, 2019 from Dipayan SharmaCustomers have a huge influence on businesses! “There is only one boss. The customer.” – Sam Walton “You’ve got to start with the customer experience and work backwards to the technology.” – Steve Jobs The one thing you’ll find among successful companies is the focus on customers, and ...
Views: 1641(1 vote) - What is a customer experience pyramid? - by Submitted on Oct 01, 2019 from Dipayan SharmaCustomer Experience (CX) is how customers perceive all the interactions they have had with your brand. Analysing the customer pyramid will help you deliver positive customer experiences through excellent customer service. Here’s how a basic Customer Experience (CX) Pyramid looks like. The ...
Views: 479(1 vote) - What is an inbound call centre, and why is it important? - by Submitted on Aug 28, 2019 from Dipayan SharmaInbound call centre is central to an excellent customer service strategy. An inbound call centre receives calls from customers regarding queries, requests or complaints. These calls are directed to customer support representatives or agents who attend to the customers with the required support ...
Views: 428(1 vote) - What is Business Process Management (BPM)? - by Submitted on Nov 26, 2019 from Dipayan SharmaBusiness Process Management (BPM) is a combination of methods used to manage a company’s business processes. Enabling technologies, like automation, are used in BPM. BPM is supported and enabled by technology. BPM is seen as a way to improve and manage process in order to deliver value added ...
Views: 372(1 vote) - What is customer delight, and why is it so important? - by Submitted on May 21, 2019 from Dipayan SharmaCustomer delight is one step ahead of customer satisfaction. Customer delight is all about surprising customers and exceeding their expectations. And it is not just about exceeding customer expectations but also about increasing the ROI for your business. Happy customers bring return ...
Views: 312(1 vote) - What is good customer service and why is it important? - by Submitted on Jun 10, 2019 from Dipayan SharmaGood customer service isn’t something that can be described through a single aspect. And good customer service, or even, excellent customer service, means different things to different people. In general, most customers want service that is swift, consistent, omnipresent, knowledgeable and ...
Views: 340(1 vote) - What is important when aiming to improve customer service? - by Submitted on Nov 19, 2019 from Dipayan SharmaDelivery excellent customer service is important. What should you focus on when trying to improving existing customer service delivery? Get good service providers: Extend customer service through dedicated support teams. Successful businesses outsource through inbound call centre services ...
Views: 550(1 vote) - What is quality customer service? - by Submitted on Sep 18, 2019 from Dipayan SharmaQuality customer service is good customer service. And good customer service always connects with the customer. You can develop a positive relationship with the customer through superior interactions that cater to the needs of the client. Why is it important? Quality customer service creates ...
Views: 382(1 vote) - What is RPA technology? How is the future? - by Submitted on Nov 21, 2019 from Dipayan SharmaRobotic Process Automation is a form of Business Process Automation technology. Software bots that mimic human workers help with routine, rule-based, manual tasks. RPA bots handle high-volume, repeatable tasks. Automation helps to cut costs, save time, increase accuracy and boost productivity. ...
Views: 378(1 vote) - What is the best way to determine a potential customer? - by Submitted on Aug 08, 2019 from Dipayan SharmaThere are many way to target and connect with potential customers. It is important to determine your potential customers if you are looking to revamp you current strategies or setting up a new one. Gathering and analyzing data is a huge part of the process. Survey your customers: You cannot ...
Views: 414(1 vote) - What is the best way to measure customer satisfaction? - by Submitted on Nov 04, 2019 from Dipayan SharmaExperiencing a decline in customer satisfaction levels at your organization? Worry not! These tactics will help you increase customer satisfaction. Improve customer service access Aim to provide excellent customer service. You can do this in-house, or you could outsource. Providing customer ...
Views: 371(1 vote) - What is the best way you have handled inept customer service? - by Submitted on May 22, 2019 from Dipayan SharmaPoor customer service can cost the business. More so when most customers commonly interact with their brand through inbound call centre services. How the agent interacts with the customer influences the way in which the customer perceives your brand. Customers should be able to build a ...
Views: 248(1 vote) - What is the difference between call center and contact center? - by Submitted on May 30, 2019 from Dipayan SharmaCall centres and contact centres are utilized extensively by brands to extend excellent customer service to their customers. Although these terms are used interchangeably, they are not the same thing. Both are used for customer service and both provide phone support. Both use excellent ...
Views: 274(1 vote) - What is the difference between customer service and customer experience? - by Submitted on Aug 05, 2019 from Dipayan SharmaToday, customers have a greater choice than ever before. They have increased accessibility to a wide variety of products and services. This also means an increase in competition. Businesses have to adapt to provide the excellent customer services to retain and grow their customer base. Service ...
Views: 305(1 vote) - What is the difference between good and great customer service? - by Submitted on Jun 26, 2019 from Dipayan SharmaThe common perception may be that good customer service provides nothing more than just basic support and that great customer service keeps your customers coming for more delighting them with exceptional experiences. However, that is a mistake. Splashy, news-worthy, ‘wow moments’ are usually ...
Views: 516(1 vote) - What is the most effective way of meeting customer needs? - by Submitted on Dec 11, 2018 from Dipayan SharmaWhen it comes to customer service relationships, the most effective way of meeting customer needs is by providing a faster and seamless service interaction through automation. A happy, satisfied customer is the goal of every business. Phykon can assist you in raising your customer experience ...
Views: 325(1 vote) - What should be your goals for improving customer experience? - by Submitted on Jun 19, 2019 from Dipayan SharmaAll the interactions that a customer makes with a business, from discovering the brand to getting to know the brand to purchase and service, forms customer experience. It is developed over multiple touch points. Delivering excellent customer service is a top goal in the customer experience ...
Views: 339(1 vote) - What strategies do you use for good customer service? - by Submitted on Jul 26, 2019 from Dipayan SharmaBusinesses need to employ various strategies to extend good customer service. Inbound call centre services or call centre outsourcing services revolve around customer queries and complaints. In Inbound call centre to stay ahead of the competition you need to be present on various channels to ...
Views: 337(1 vote) - What's the difference between a call center and customer service? - by Submitted on Sep 03, 2019 from Dipayan SharmaAt a call centre, agents handle inbound call centre services or outbound call centre services, or sometimes, a blend of the two — through phone calls. Call centres are equipped to handle a large volume of calls — incoming and outgoing. Call centres largely handle sales, customer service and ...
Views: 381(1 vote) - Why are customer satisfaction surveys conducted? - by Submitted on Nov 05, 2019 from Dipayan SharmaIt is no secret that happy customers bring more business and buy often. They share their positive experiences, and influence friends and family too. This is why customer satisfaction (often referred to as CSAT) is an important metric for businesses. Why you need to measure customer ...
Views: 354(1 vote) - Why do customer support executives ask for feedback after the call? How important is that feedback? - by Submitted on Jul 18, 2019 from Dipayan SharmaMore often than not, customers are forthright about their feedback. Businesses can leverage the power of customer feedback to improve their services and make it more customer-centric. Customers feel appreciated when they are asked for their feedback. They get the feeling that their brand is keen ...
Views: 302(1 vote) - Why do you need inbound call center services? - by Submitted on Mar 29, 2019 from Dipayan SharmaIf you think a call center is a mere extra, you are wrong. If you plan to reserve having it once you cross a milestone or securing a larger budget, you need to rethink your strategy. Having untrained staff scrambling to answer calls, grasping at straws to provide the right responses, and ...
Views: 325(1 vote) - Why do you need to outsource call center services to an outsourcing partner? - by Submitted on Aug 16, 2019 from Dipayan Sharma“High value for a lower cost” — that sums up the answer to this question. Outsourcing services allows you to add more value to your services, for half the cost of doing it in-house. It is not easy to set up an in-house call centre. You need to spend on setting up the facilities, ...
Views: 386(1 vote) - Why is customer service important? - by Submitted on Sep 19, 2019 from Dipayan SharmaCustomer service is an integral part of any business. Every business needs customers to thrive. Customers seek brands that provide good customer service. In fact, studies show that consumers are willing to pay more for better customer service. And for this reason, it is important for brands to ...
Views: 427(1 vote) - Why is friendliness important in customer service? - by Submitted on Sep 17, 2019 from Dipayan SharmaFriendliness is the core component of customer service. No matter how irate the customer is, no matter how difficult the customer is, no matter how aloof the customer is, the customer agent can win them over just with a friendly attitude. Friendliness is not a trainable attitude. Customer ...
Views: 1036(1 vote) - Why is the number of calls per day important for an inbound call centre representative? - by Submitted on Oct 30, 2019 from Dipayan SharmaSuccessful businesses continue to hire inbound call centre Services Company to ensure excellent customer service while staying cost-effective and efficient. Phone support continue to enjoy the upper hand because once you get a service agent on the line, you get immediate help. Agents at call ...
Views: 291(1 vote) - Will RPA change the future of outsourcing? - by Submitted on Nov 20, 2019 from Dipayan SharmaTechnology makes it possible to provider faster, anytime communications for the finger happy customer. We live in a connected world. The Internet is a lifeline for businesses. Businesses have to be present where the customers are, increasing the number of channels for more interactions with the ...
Views: 332(1 vote) - Will you share your experience as a customer care executive when you handled an angry customer? - by Submitted on Jul 01, 2019 from Dipayan SharmaNo one wants to deal with unhappy, unruly customers. But when you are frontline staff, providing good customer services, you have to deal with customer with the utmost tact and empathy. Customers are valuable to every business. And so they are a definite priority to customer service ...
Views: 236(1 vote) - How shall a company drive the culture of customer experience? - by Submitted on Jul 24, 2019 from Dipayan SharmaA positive customer experience is a coordinated effort of various employees involved in different activities in a business. Creating a favourable customer experience should be part of the company culture. Since good customer service is critical to the growth of the business, it is not a ...
Views: 251(2 votes) - Advanced Process Automation Solution For Supply Chain and Logistics Management - by Submitted on Nov 21, 2018 from Dipayan SharmaOrder Management System it is a computer software system that helps companies in the entry and processing of orders. Especially relevant in the case of organizations that deal with multiple orders on an hourly basis, an efficient OMS in most cases forms its central nervous system. Using the rich ...
Views: 526 - How do you create a better customer experience? - by Submitted on Jun 17, 2019 from Dipayan SharmaWith the amazing advances that technology has made, people are more connected with each other. Today, customers have a greater choice than ever before. They have increased accessibility to a wide variety of products and services. This also means an increase in competition. Businesses have to ...
Views: 340 - How Does Customer Service Work With Customer Success - by Submitted on Apr 10, 2019 from Dipayan SharmaTo know how customer service complements customer success, it is important to gain clarity regarding the two activities. Customer service and Customer success are two different concepts, and often customer service comes under the umbrella of customer success. What is Customer ...
Views: 331 - How does order management system help in the dairy industry? - by Submitted on Feb 11, 2019 from Dipayan SharmaCustomers consider a short order fulfillment cycle to be a important deciding factor when choosing suppliers. More so, when it comes to dairy and dairy products due to their short shelf life. And so, the need to have efficient and swift order management processes arises from the demand of ...
Views: 370 - How important is real-time for providing social media customer service? - by Submitted on Sep 02, 2019 from Dipayan SharmaSocial media can be leveraged to increase brand awareness, listen to customers and market your products or services. Social media must be made a part of your customer service strategy. Customers are speaking about your brand right now through public posts or tweets. Unlike other channels of ...
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