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Articles from Surabhi Joshi | Selfgrowth.com
- HOW TO USE LIVE CHAT EFFECTIVELY? - by Submitted on Aug 25, 2018 from Surabhi JoshiLive chat is all about lead generation, increase conversions and customers service. It is a myth that live chat can only be utilized as a support tool, however the fact is that live chat is very effective in generating leads and increasing conversions. The main concept of live chat is just ...
Views: 410 - HOW TO WRITE AN EFFECTIVE CUSTOMER SERVICE EMAIL - by Submitted on Jan 17, 2020 from Surabhi JoshiMost of your customers still prefer dropping an email to get in touch with you due to the ease of using this medium of communication. You can leverage this medium to boost the customer service and hence the customer satisfaction level and hence inflate your business’s profits. Read on to know ...
Views: 409 - HOW TO WRITE THE BEST CUSTOMER SERVICE EMAILS? - by Submitted on Jul 07, 2018 from Surabhi JoshiMost of your customers still prefer dropping an email to get in touch with you due to the ease of using this medium of communication. You can leverage this medium to boost the customer satisfaction level and hence inflate your business’s profits. Read on to know how. Start by greeting your ...
Views: 397 - IMPORTANCE OF CALLBACK MESSAGING FOR CALL CENTERS - by Submitted on Oct 23, 2019 from Surabhi JoshiCallback messaging is a service that allows callers to leave personal contact information, either spoken or through the number pad so that an agent can call them back and they retain their place in the queue. This is very useful when call volume is high. This amazing feature offers the caller an ...
Views: 376 - IMPORTANCE OF FIRST CALL RESOLUTION - by Submitted on Sep 05, 2019 from Surabhi JoshiBy now, you are familiar with first call resolution and elements it consists of. FCR is a highly efficient method of improving chat centers’ efficiency. It is a fact that large number of organizations have heard about first call resolution but only a handful of them truly understands its ...
Views: 433 - IMPORTANT LIVE CHAT FEATURE - by Submitted on Aug 08, 2018 from Surabhi JoshiGiving excellent customer service is the best way for small business to compete with large players in the market. Live chat is the perfect tool giving small businesses a way to provide the personal and human touch on line. Live chat is most entertained when the customer has filled their on ...
Views: 439 - INBOUND MARKETING STRATEGIES TO GROW YOUR BUSINESS: I - by Submitted on Jul 11, 2019 from Surabhi JoshiInbound marketing refers to the technique of drawing customers to products and services via content marketing, social media marketing and search engine optimization. Inbound marketing provides information, an improved customer experience and builds trust by offering potential customers the ...
Views: 325 - INBOUND MARKETING STRATEGIES TO GROW YOUR BUSINESS: II - by Submitted on Jul 12, 2019 from Surabhi Joshi1. Email opt-ins: An email list is an important aspect of inbound marketing and one of the most crucial factors in building a business and growing it thereafter. Opt-in email is a term used when someone is given the option to receive email and is some sort of mailing list, newsletter, or ...
Views: 338 - INBOUND MARKETING STRATEGIES TO GROW YOUR BUSINESS: III - by Submitted on Jul 15, 2019 from Surabhi Joshi1. Content marketing: Content marketing is one of the many beneficial inbound marketing strategies that will help you build your business and grow it further in the long run. It is described as the form of marketing focused on creating, publishing and distributing content for a targeted ...
Views: 346 - INCREDIBLE BENEFITS OF IVR TECHNOLOGY: I - by Submitted on Aug 17, 2019 from Surabhi JoshiAs mentioned earlier IVR technology refers to an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. IVR is a simple and efficacious system that will significantly reduce costs and increase efficiency within any company. It ...
Views: 358 - INCREDIBLE BENEFITS OF IVR TECHNOLOGY: II - by Submitted on Aug 19, 2019 from Surabhi Joshi1. It encourages automated customer service: Automated customer service means that customers are enabled to solve their own problems and obtain the required information without speaking with an agent. Therefore, IVR systems simplify the customer service by automating it. 2. It enables ...
Views: 335 - INCREDIBLE BENEFITS OF IVR TECHNOLOGY: III - by Submitted on Aug 20, 2019 from Surabhi Joshi1.Faster problem resolution: IVR system offers a faster problem resolution. When this efficacious system is employed, it routes the callers to the best employee to service their needs, questions are often answered and problems are resolved in the initial attempts. This further results in an ...
Views: 361 - INCREDIBLE TIPS TO BOOST YOUR EMAIL MARKETING CONVERSIONS LIKE NEVER BEFORE - by Submitted on Jan 09, 2020 from Surabhi JoshiThese days, most of the businesses see email marketing as a vital marketing tool. If practiced correctly it can help increase conversion rates. It can further benefit a customer unbelievably. Here are a few tips to make the most out of your email marketing campaigns: Make use of customer ...
Views: 360 - INEVITABLE ELEMENTS OF A HIGHLY EFFICACIOUS CRM SOLUTION FOR A BUSINESS - by Submitted on Jan 25, 2018 from Surabhi JoshiWhy CRM in the very first place? The businesses today can leverage the technology so as to collect every bit of information about their website visitors. But what after a lot of data has been collected? It just can’t be allowed to pile up and go useless. Unless and until there’s an ...
Views: 499 - KEEP YOUR BUSINESS AFRESH IN PEOPLES’ MIND DURING OFF SEASONS! - by Submitted on Aug 09, 2017 from Surabhi JoshiFor the businesses all over the world, there’s a pattern that depicts the highest and the lowest profits. Wisdom lies in figuring out how your business changes with each season. This is mandatory and can be applied to the existing marketing strategy so as to grow the whole year round. Deploying ...
Views: 461 - KEY BENEFITS OF LIVE CHAT FOR BUSINESSES - by Submitted on Nov 20, 2018 from Surabhi JoshiLive chat at your website provides immediate responses for all your customers queries and concerns by a live person and that also in real time. Despite exceptional customer service there are many other benefits which are also provided by live chat. Live chat is cost effective Times have ...
Views: 382 - Key Benefits Of Live Chat For Businesses - by Submitted on Mar 04, 2020 from Surabhi JoshiLive chat at your website provides immediate responses for all your customers queries and concerns by a live person and that also in real time. Despite exceptional customer service there are many other benefits which are also provided by live chat. Live chat is cost effective Times have ...
Views: 379 - KILLER TIPS TO IMPROVE YOUR SOCIAL MEDIA CUSTOMER SUPPORT - by Submitted on Jun 07, 2018 from Surabhi JoshiSocial media platforms do a lot more than just connecting the people around the globe. Businesses can use social media for a number of purposes like gaining wider exposure, providing customer support and more. Here are some of the best tips that can help you provide exceptional customer service ...
Views: 434 - KILLER TIPS TO QUICKLY GROW A QUALIFIED EMAIL MARKETING LIST FOR YOUR BUSINESS - by Submitted on Oct 26, 2017 from Surabhi JoshiEvery business on this planet wishes to generate leads and wants the list to build up over time. What most of them fail to understand is that not every lead is a beneficial one. This results in the businesses using wrong strategies to grow their email marketing list and wasting their time and ...
Views: 465 - KILLER WAYS TO DIMINISH THE CUSTOMER ACQUISITION COST FOR YOUR BUSINESS! - by Submitted on Feb 19, 2018 from Surabhi JoshiCustomer acquisition cost (CAC) refers to the cost associated with convincing a customer to buy a product/service. It includes the cost of the product and the cost incurred on research and marketing efforts as well. It holds a significant role in calculating the value of the customer to the ...
Views: 480 - KNOW HOW A LIVE CHAT SERVICE ALONG WITH AI IMPROVES CUSTOMER EXPERIENCE - by Submitted on Nov 04, 2017 from Surabhi JoshiArtificial Intelligence refers to a machine/system’s ability to mimic or be indistinguishable from human behavior. It may also be called as machine learning that is the system’s ability to learn from old and new data. For instance, when a customer has a query, he/ she asks you the respective ...
Views: 509 - KNOW HOW BUYER PERSONAS CAN POSSIBLY BENEFIT YOUR BUSINESS! - by Submitted on Apr 19, 2018 from Surabhi JoshiA user persona refers to a representation of the goals and behavior of a hypothesised group of users. Personas are mostly synthesised from data gathered from interviews with users captured in 1–2-page descriptions. These pages include behavior patterns, skills, attitudes etc. along with a few ...
Views: 520 - KNOW HOW ONLINE COSMETICS COMPANIES ENHANCE THEIR CUSTOMER EXPERIENCE - by Submitted on Sep 27, 2017 from Surabhi JoshiThe whole world is online. So is the cosmetics industry! Reason? Every business that wants to be successful in today’s era, employs a customer-centric approach. Higher the level of customer satisfaction, the more successful is the business and the only way of doing that is enhancing the customer ...
Views: 375 - KNOWLEDGE BASE CONTENT MISTAKES THAT MAY DRIVE YOUR CUSTOMERS AWAY! - by Submitted on Feb 06, 2018 from Surabhi JoshiCustomer centricity, customer empowerment, and self-service are some of the prominent terms in customer service nowadays. These terms are all made effective in the form of a single informative knowledge base using a number of tools available. Tools like WordPress, Heroic Knowledge Base, ...
Views: 540 - LEAD GENERATION MYTHS: HAVE YOU ALREADY FALLEN A PREY TO ANY OF THEM? - by Submitted on Sep 25, 2017 from Surabhi JoshiLead generation myths! Yes! they do prevail. In an attempt to make the most out of the lucrative market, businesses often tend to follow the age old practices that are said to be tried and tested in their niche. What they fail to understand is, the reality. Lead generation is one of the ...
Views: 471 - LEAD GENERATION STRATEGIES: PART I - by Submitted on Jan 03, 2019 from Surabhi JoshiWondering what “Lead generation” actually means? Well, in the simplest language, lead generation is the most important aspect of marketing which means initiation of consumer interest or inquiry into products or services of a business. It involves direct response advertising and ...
Views: 425 - LEAD GENERATION STRATEGIES: PART II - by Submitted on Jan 04, 2019 from Surabhi Joshi1. Special events and promotion: Events are a very powerful way of boosting your lead generation efforts and offering prospects a chance to be educated about the benefits and results of your products. Make doing business with you a memorable experience for the people. The more enjoyable, ...
Views: 412 - LEAD GENERATION WITH LINKEDIN: YOU WON’T BELIEVE HOW EASY IT CAN BE! - by Submitted on Sep 05, 2017 from Surabhi JoshiHow important is lead generation for a business? Okay, lets relate it to real life. How important is it for the humans to eat, drink or breathe to survive? Just like all of these activities are inevitable, lead generation is critical for a business’s survival! That’s why businesses around ...
Views: 510 - LEAD MAGNETS FOR AN EFFICIENT CONVERSION: I - by Submitted on Feb 11, 2019 from Surabhi JoshiAs mentioned in our earlier posts, a lead magnet is an incentive in the form of free e-books, webinars, whitepapers or something of that sort given away to someone in exchange for their email address. It can even be considered as a bribe that marketers offer to potential buyers in exchange for ...
Views: 424 - LEAD MAGNETS FOR AN EFFICIENT CONVERSION: II - by Submitted on Jul 09, 2019 from Surabhi Joshi1. Coupons and offers: Discounts on the existing prices can prove to be the most effective lead magnets because consumers can easily price-shop for products. You can offer coupons and enticing discounts on your products and services so as to generate leads. 2. Loyalty programs: Loyalty ...
Views: 324 - LEAD MAGNETS FOR AN EFFICIENT CONVERSION: III - by Submitted on Jul 10, 2019 from Surabhi Joshi1. Demonstration: In case of marketing, a product demonstration refers to a promotion where a product is demonstrated to potential customers. The sole purpose of such a demonstration is to introduce customers to the product to make them familiar with it in hopes of getting them to purchase that ...
Views: 337 - LEAD NURTURING TACTICS: I - by Submitted on Jan 24, 2019 from Surabhi JoshiLead nurturing refers to the process of developing relationships with buyers at every stage of the sales funnel, and through every step of the buyer’s journey. It focuses marketing and communication efforts on listening to the needs of prospects and providing the information and answers based ...
Views: 371 - LEAD NURTURING TACTICS: II - by Submitted on Jan 25, 2019 from Surabhi Joshi1. Build a retargeting audience: Retargeting is a paid medium. A retargeting audience may be built in any of the 4 following ways i) Select marketing content – this is what will be displayed to your audience. ii) Pixel based interactions – this audience is built by placing a pixel on ...
Views: 345 - LEAD NURTURING TACTICS: III - by Submitted on Jan 28, 2019 from Surabhi Joshi1. Sales and marketing alignment: For sales and marketing alignment, the shared expectations, responsibilities and goals for this collaboration between sales and marketing should be outlined in a sales and marketing service level agreement (SLA). Creating a formal sales and marketing SLA will ...
Views: 355 - LEAD QUALIFICATION: THE ULTIMATE GUIDE TO QUALIFY YOUR LEADS SUCCESSFULLY! - by Submitted on Nov 22, 2017 from Surabhi JoshiIn order to qualify a lead, you need to create a simple, one-page document that lists all the crucial questions you want to ask or the information you want to elicit. But first, you need to indulge in a deep. Lead qualification requires you to follow a systematic approach so as to provide the ...
Views: 490 - LESSER KNOWN LIVE CHAT SUPPORT MYTHS THAT NEED TO VANISH ASAP! - by Submitted on Feb 22, 2018 from Surabhi JoshiIn a world like today, where most of the businesses swear by the power of a live chat support on their websites, there are still a number of others who are reluctant to use the impeccable support tool for their business. The reason? A serious of questions that they keep repeating over ...
Views: 467 - LET US HELP YOU BUILD AN EMOTIONAL CONNECTION WITH YOUR CUSTOMERS - by Submitted on Jun 08, 2018 from Surabhi JoshiBusinesses these days, very well know the power of a strong customer relationship. They are ready to go above and beyond to live up to the customers’ expectations to build an emotional connection. Connecting with your target audience on an emotional level can actually help you boost the level of ...
Views: 384 - LET YOUR CUSTOMER SUPPORT AGENTS KNOW THEY’RE APPRECIATED - by Submitted on May 15, 2017 from Surabhi Joshi“Salary” is enough for a person to work at a company. But no one would want to work at a company where their efforts go unnoticed, and they could be replaced in an instant. What makes them stick around and stay loyal to a company is the work environment provided to them. They would love to work ...
Views: 496 - LET YOUR CUSTOMER SUPPORT AGENTS KNOW THEY’RE REALLY APPRECIATED - by Submitted on Jan 02, 2020 from Surabhi Joshi“Salary” is enough for a person to work at a company. But no one would want to work at a company where their efforts go unnoticed, and they could be replaced in an instant. What makes them stick around and stay loyal to a company is the work environment provided to them. They would love to ...
Views: 385 - LET’S TALK ABOUT THE IMPACT OF DEMOGRAPHICS ON A LIVE CHAT SERVICE - by Submitted on Nov 08, 2017 from Surabhi JoshiA business needs to consider a number of factors while deciding the implementation of a new customer support channel. And when it comes to the implementation of a support channel like live chat, the bar’s really high! Online live chat is undoubtedly an unrivaled customer support channel for ...
Views: 465 - LISTEN WHEN YOUR CUSTOMERS NEED YOU WITH LIVE CHAT - by Submitted on Dec 05, 2018 from Surabhi JoshiThe companies have developed channel and product-specific support models which are competing for supremacy. But in the eyes of the customer you are still a single organization. There are 60% of the customers who are interacting through different channels irrespective of time, place device or ...
Views: 418 - LIVE CHAT : A NEW WAY FOR CUSTOMER INTERACTION! - by Submitted on Oct 25, 2018 from Surabhi JoshiToday live chat is becoming the most popular customer support tool for many type of businesses. It hardly matters whether the business uses live chat to support the visitors or to resolve the concerns of your visitors and potential customers, it can and it does, increase both sales and ...
Views: 433 - Live Chat : A New Way For Customer Interaction! - by Submitted on Feb 22, 2020 from Surabhi JoshiToday live chat is becoming the most popular customer support tool for many type of businesses. It hardly matters whether the business uses live chat to support the visitors or to resolve the concerns of your visitors and potential customers, it can and it does, increase both sales and ...
Views: 407 - Live Chat : An Easy Chat Widget ! - by Submitted on Feb 03, 2017 from Surabhi JoshiLive chat (LiveChatAgent.Com) is becoming the most popular and efficient way to communicate with businesses today. You can get connected with the company at any point of the time and that also from any location. Live chat is of course providing quality customer service but if not properly ...
Views: 601 - LIVE CHAT : AN EFFECTIVE TECHNIQUE TO ATTRACT AND RETAIN MORE CUSTOMERS - by Submitted on Aug 31, 2018 from Surabhi JoshiIf you want to increase revenues it is important for your online business to have strategies that will not only encourage abut even compel the clients to purchase heir goods and services. This requires you to understand the needs of your clients and come up with techniques to captivate ...
Views: 376 - LIVE CHAT : ANOTHER MEANS OF COMMUNICATION - by Submitted on Jan 02, 2019 from Surabhi JoshiImagine you are in a store and have a concern or a question. But instead of approaching the sales associate they make you write an email or call the concerned business. Here you have to wait for the representative to come on the call or for the response of the email for 12-24 hours. It does ...
Views: 401 - LIVE CHAT : BENEFITS AND ADVANTAGES - by Submitted on Aug 18, 2018 from Surabhi JoshiAdding live chat to your website simply means decrease customer service response time and enhance in customer satisfaction. There a lot more companies that fail to efficiently use their website to its fullest potential and to immediately provide relevant information to the visitors which might ...
Views: 473 - LIVE CHAT : BUILDS RELATIONSHIPS - by Submitted on Sep 01, 2018 from Surabhi JoshiThe key differentiator for the success of any business is strong and lasting customer relationship. Your customers are there online and dealing with them online and earning their trust sounds tricky task but once you build a strong relationship with your customer. They are sure to spread a ...
Views: 397 - LIVE CHAT : INCREASE BRAND AWARENESS AND SALES - by Submitted on Nov 24, 2018 from Surabhi JoshiLive chat is an immensely effective marketing solution for encouraging sales. It is of great help to promote your business and products. Live chat also improves brand recognition and boosts customer loyalty. With live chat and other statistics tools, you can gather the details of your website ...
Views: 374 - Live Chat : Increase Brand Awareness And Sales - by Submitted on Mar 05, 2020 from Surabhi JoshiLive chat is an immensely effective marketing solution for encouraging sales. It is of great help to promote your business and products. Live chat also improves brand recognition and boosts customer loyalty. With live chat and other statistics tools, you can gather the details of your website ...
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