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Customer Service Articles
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- What does the term customer service mean to you? - by Submitted on Oct 21, 2019 from Dipayan SharmaTo understand what good customer service means to each business, it is important to understand what its goals are. Customer service usually means providing timely, accurate, attentive service to meet customer expectations. When you extend excellent customer service, you go above and beyond. ...
Views: 428(1 vote) - What elements are important in a high performing call center? - by Submitted on May 17, 2019 from Dipayan SharmaGood customer service means pulling out all the stops to make your customers happy. The quality of customer service holds the key to retaining existing customers and bringing in new ones. Inbound call centre services are a great place to start with. That is a key point of contact for the brand ...
Views: 380(1 vote) - What influence do customers have on a business? - by Submitted on Apr 18, 2019 from Dipayan SharmaCustomers have a huge influence on businesses! “There is only one boss. The customer.” – Sam Walton “You’ve got to start with the customer experience and work backwards to the technology.” – Steve Jobs The one thing you’ll find among successful companies is the focus on customers, and ...
Views: 1665(1 vote) - What is a customer experience pyramid? - by Submitted on Oct 01, 2019 from Dipayan SharmaCustomer Experience (CX) is how customers perceive all the interactions they have had with your brand. Analysing the customer pyramid will help you deliver positive customer experiences through excellent customer service. Here’s how a basic Customer Experience (CX) Pyramid looks like. The ...
Views: 496(1 vote) - What Is A Smartphone and What Are Its Features? - by Submitted on Sep 12, 2012 from Stella JohnsonTechnology is advancing at such a rapid pace that there is practically something new available in the gadget market. Today, mobile phones are available with advanced features and so are often referred to as a smart phone. However, what is a smartphone and how is it different from a cell phone? ...
Views: 1062(1 vote) - What is an inbound call centre, and why is it important? - by Submitted on Aug 28, 2019 from Dipayan SharmaInbound call centre is central to an excellent customer service strategy. An inbound call centre receives calls from customers regarding queries, requests or complaints. These calls are directed to customer support representatives or agents who attend to the customers with the required support ...
Views: 444(1 vote) - What is Business Process Management (BPM)? - by Submitted on Nov 26, 2019 from Dipayan SharmaBusiness Process Management (BPM) is a combination of methods used to manage a company’s business processes. Enabling technologies, like automation, are used in BPM. BPM is supported and enabled by technology. BPM is seen as a way to improve and manage process in order to deliver value added ...
Views: 391(1 vote) - What is customer delight, and why is it so important? - by Submitted on May 21, 2019 from Dipayan SharmaCustomer delight is one step ahead of customer satisfaction. Customer delight is all about surprising customers and exceeding their expectations. And it is not just about exceeding customer expectations but also about increasing the ROI for your business. Happy customers bring return ...
Views: 325(1 vote) - What is good customer service and why is it important? - by Submitted on Jun 10, 2019 from Dipayan SharmaGood customer service isn’t something that can be described through a single aspect. And good customer service, or even, excellent customer service, means different things to different people. In general, most customers want service that is swift, consistent, omnipresent, knowledgeable and ...
Views: 354(1 vote) - What is important when aiming to improve customer service? - by Submitted on Nov 19, 2019 from Dipayan SharmaDelivery excellent customer service is important. What should you focus on when trying to improving existing customer service delivery? Get good service providers: Extend customer service through dedicated support teams. Successful businesses outsource through inbound call centre services ...
Views: 564(1 vote) - What is quality customer service? - by Submitted on Sep 18, 2019 from Dipayan SharmaQuality customer service is good customer service. And good customer service always connects with the customer. You can develop a positive relationship with the customer through superior interactions that cater to the needs of the client. Why is it important? Quality customer service creates ...
Views: 397(1 vote) - What is RPA technology? How is the future? - by Submitted on Nov 21, 2019 from Dipayan SharmaRobotic Process Automation is a form of Business Process Automation technology. Software bots that mimic human workers help with routine, rule-based, manual tasks. RPA bots handle high-volume, repeatable tasks. Automation helps to cut costs, save time, increase accuracy and boost productivity. ...
Views: 398(1 vote) - What is the best way to determine a potential customer? - by Submitted on Aug 08, 2019 from Dipayan SharmaThere are many way to target and connect with potential customers. It is important to determine your potential customers if you are looking to revamp you current strategies or setting up a new one. Gathering and analyzing data is a huge part of the process. Survey your customers: You cannot ...
Views: 428(1 vote) - What is the best way to measure customer satisfaction? - by Submitted on Nov 04, 2019 from Dipayan SharmaExperiencing a decline in customer satisfaction levels at your organization? Worry not! These tactics will help you increase customer satisfaction. Improve customer service access Aim to provide excellent customer service. You can do this in-house, or you could outsource. Providing customer ...
Views: 390(1 vote) - What is the best way you have handled inept customer service? - by Submitted on May 22, 2019 from Dipayan SharmaPoor customer service can cost the business. More so when most customers commonly interact with their brand through inbound call centre services. How the agent interacts with the customer influences the way in which the customer perceives your brand. Customers should be able to build a ...
Views: 260(1 vote) - What Is the California Bearing Ratio Test Used For - by Submitted on Apr 28, 2018 from Jaclyn TengTo ensure prosperous and durable construction it’s important to ensure the strength of the ground. Once you are sure about the substrates strength, you can continue construction process. The California government made an initiative to test the ground. These measurement tactics is called as ...
Views: 699(1 vote) - What is the difference between call center and contact center? - by Submitted on May 30, 2019 from Dipayan SharmaCall centres and contact centres are utilized extensively by brands to extend excellent customer service to their customers. Although these terms are used interchangeably, they are not the same thing. Both are used for customer service and both provide phone support. Both use excellent ...
Views: 291(1 vote) - What is the difference between customer service and customer experience? - by Submitted on Aug 05, 2019 from Dipayan SharmaToday, customers have a greater choice than ever before. They have increased accessibility to a wide variety of products and services. This also means an increase in competition. Businesses have to adapt to provide the excellent customer services to retain and grow their customer base. Service ...
Views: 321(1 vote) - What is the difference between good and great customer service? - by Submitted on Jun 26, 2019 from Dipayan SharmaThe common perception may be that good customer service provides nothing more than just basic support and that great customer service keeps your customers coming for more delighting them with exceptional experiences. However, that is a mistake. Splashy, news-worthy, ‘wow moments’ are usually ...
Views: 534(1 vote)