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Customer Service Articles
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- How can you outsource a call centre for customer support and outreach? What are the best services sorted by cost? - by Submitted on Aug 13, 2019 from Dipayan SharmaThere is no doubt that customer service is a priority for businesses today. It is a true brand differentiator. But when you are faced with the daunting task of fielding a huge call volume or customer queries and you are understaffed, it would be wiser to outsource customer service to experience ...
Views: 382(1 vote) - How Dc Servo Motors Can Be Advantageous and Disadvantageous - by Submitted on Feb 13, 2012 from Harrie DadhwalServo motor is a device of small size with output shaft. It works on a code signal. The shaft is designed to be positioned to a particular angular position by sending a code signal. The motor will sustain the position until the coded signal exists on the input line. Servos have practical uses, ...
Views: 8035(1 vote) - How do call centers improve metrics? - by Submitted on Nov 15, 2019 from Dipayan SharmaThe right performance metrics will up the game in inbound call centre services. Call centre outsourcing services provider measure performance through various metrics, and ensure that they deliver excellent customer service. You can’t improve what you do not measure. And performance at most ...
Views: 391(1 vote) - How do you balance meeting sales quotas while maximizing customer satisfaction? - by Submitted on Jul 10, 2019 from Dipayan SharmaThe number one aspect would be to have a sound product or service. You cannot provide excellent customer services or meet your sales quota with a lousy product or service. But where do you go from there? How can you meet your sales quota? You need a good product to sell. When your customers ...
Views: 417(1 vote) - How do you improve Customer Experience? - by Submitted on Jun 04, 2019 from Dipayan SharmaWith the amazing advances that technology has made, people are more connected with each other. Today, customers have a greater choice than ever before. They have increased accessibility to a wide variety of products and services. This also means an increase in competition. Businesses have to ...
Views: 304(1 vote) - How do you manage client feedback? The good, the bad and the ugly… - by Submitted on Oct 08, 2019 from Peggy MurrahJust last week, we received glowing feedback from a client. It was PHENOMENAL, and truthfully, the kind words go both ways, she was a dream to work with. We all congratulated each other on our success and continued with our day. Positive feedback, especially unsolicited, motivates you to keep ...
Views: 663(1 vote) - How do you provide excellent customer service? - by Submitted on Jun 21, 2019 from Dipayan SharmaExcellent customer service isn’t something that can be described through a single aspect. And excellent customer service means different things to different people. In general, most customers want service that is swift, consistent, omnipresent, knowledgeable and customer-centric. We live in ...
Views: 370(1 vote) - How do you think does technology contribute to improved customer service? - by Submitted on Oct 10, 2019 from Dipayan SharmaTechnology helps you improve customer service, thus, elevating customer experience and boosting customer loyalty. Today customers are not just a phone call away; they are a click, an email or a social post away. Call centre services have now taken up multichannel capabilities to connect ...
Views: 336(1 vote) - How do you think social media has affected customer service? - by Submitted on Jul 04, 2019 from Dipayan SharmaSocial media plays a huge role in the way customers interact with brands. Today’s consumers are digitally connected. They are on all the social media platforms. Rather than call inbound call centre services and waiting to connect to an agent, they post on social media platforms the very second ...
Views: 374(1 vote) - How does a company build a relationship with its customers? - by Submitted on Oct 23, 2019 from Dipayan SharmaAs a successful inbound call centre services provider, Phykon knows how important customer relationships are. We’ve been providing call centre outsourcing services for more than a decade now. And as part of the journey, we’ve handled countless calls and left a lasting positive impression on ...
Views: 441(2 votes) - How does customer satisfaction drive revenue? - by Submitted on Nov 07, 2019 from Dipayan SharmaSeveral factors contribute to the success of a business, and customer satisfaction ranks very high among them. It is crucial to measure this factor or metric in order to track your progress and to make improvements. At the bottom of it all, customer satisfaction is all about creating happy ...
Views: 362(1 vote) - How does your company approach customer support? - by Submitted on Oct 11, 2019 from Dipayan SharmaThe goal of excellent customer service should be to not only meet customers’ needs, but also to go beyond their expectations. A good customer service team can give you the start you require. But how must they approach customer support? Customer support where they are present Today’s ...
Views: 409(1 vote) - How healthy are your customer relationships? - by Submitted on Sep 10, 2019 from Dipayan SharmaBuild healthy relationships with your customers by improving your customer service. Excellent customer service equates with healthy customer relationships. Every successful business recognizes this. But how can you improve your customer service? You can do this by improving your customer service ...
Views: 364(1 vote) - How is artificial intelligence transforming customer support service in current times? - by Submitted on May 20, 2019 from Dipayan SharmaAI has taken customer service by storm. There is a lot of discussion now regarding how AI can transform customer experience by providing excellent customer service. Most of the communications in inbound call centre services revolved around the phone. Now with digital technology emerging and ...
Views: 251(1 vote) - How is cost per call charge defined for Inbound Call Centre? - by Submitted on Oct 31, 2019 from Dipayan SharmaOutsourcing inbound call centre services is an excellent move for businesses that are looking for a cost-effective and efficient way to deliver excellent customer service. In order to improve efficiency of the call centre and reduce costs, you need to take measures to reduce cost per call. ...
Views: 337(1 vote) - How Much Does Your Domain name really Cost You? - by Submitted on Oct 11, 2012 from Vakis DemetriouCreating a unique identity in the midst of the overcrowded virtual world is a very tough job to perform. But that’s the specialty of a domain name. If it tends to become the brand name of your company then it is worth making your domain name to be a memorable one in the accounts of search engine ...
Views: 956(1 vote) - How much money do I need for travelling Vietnam? - by Submitted on Apr 02, 2018 from Victor NguyenIt has been known worldwide that Vietnam is a beautiful destination to visit for foreign travellers with unique attractions of nature, culture and history. It is also said that Vietnam is a destination for cheap and diverse travel service. In the planning stage of a trip in Vietnam, there is ...
Views: 801(1 vote) - How Nurturing Relationships Extends Business with Your Existing Customers - by Submitted on Aug 26, 2010 from David NourSomething that is often undervalued, undermined, and certainly underdeveloped in any organization is the post-sale part of the revenue generation engine. Many struggle to automatically throw a customer, which they have worked so hard to acquire, over the wall to a customer service ...
Views: 1568(1 vote) - How RPA Supports Customer Services - by Submitted on Jan 23, 2019 from Dipayan SharmaDeliver effortless and consistent customer support Customers expect nothing but the best customer service everywhere, every day. And great customer service is key to building your brand's reputation. There is nothing more important to a business than delighting the customers with a pleasant ...
Views: 454(1 vote) - How The Right International Shipping Company Makes Transportation Easy? - by Submitted on Apr 11, 2019 from Kalyna KapurIt is easy to send small parcels over long distances but the situation gets intense when one needs to send heavy loads or oversized cargos across the countries. One needs to look for some effective solutions for the transportation of the cargoes by opting for the well experienced overseas ...
Views: 1802(1 vote) - How to Apply for UK Tourist Visa for Indian Nationals? - by Submitted on Feb 07, 2019 from Sanctum Business ConsultingBursting with fabulous tourist attractions from the quaint countryside hamlets of Cotswold to the historic town of Oxford, the United Kingdom has it all. Travelers apply for UK tourist visa to experience the country’s perfect mingling of the modern and the historic culture. With a UK tourist ...
Views: 407(1 vote) - How to Check Criminal and Arrest History of a Person? - by Submitted on May 23, 2020 from Kalyna KapurNobody wants a person with a criminal mindset to work or live around them. It has been seen that people who are habitual law violators tend to commit crimes more frequently and are not eligible to live in society. There are numerous instances where a criminal upon release on bail or after ...
Views: 415(1 vote) - How to choose Renowned Packers and Movers in Ahmedabad? - by Submitted on Jun 10, 2019 from Krishna CBIt won’t be an exaggeration in saying that relocation has turned out to be great necessity in today’s age. The reasons for relocation are countless but the top-most reasons that count for people relocating in Ahmedabad include luring business opportunities, educational institutes, and various ...
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