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Articles from Dipayan Sharma | Selfgrowth.com
- How would you improve customer service at your company? - by Submitted on Jun 03, 2019 from Dipayan SharmaWith the amazing advances that technology has made, people are more connected with each other. Today, customers have a greater choice than ever before. They have increased accessibility to a wide variety of products and services. This also means an increase in competition. Businesses have to ...
Views: 265(1 vote) - What can be some tips regarding customer care, I can share with my employees? - by Submitted on Apr 16, 2019 from Dipayan SharmaThere are plenty of studies out there that prove that companies with excellent customer services outdo ones that don’t. So it goes without saying how important it is to provide great service. This is especially true in the case of inbound call center services. Call centers are often the ...
Views: 262 - Is being happy toward customers a part of good customer service? - by Submitted on May 07, 2019 from Dipayan SharmaThe answer is a resounding ‘Yes!’! Excellent customer service is vital to any organization. It retains existing customers and brings in new ones. It makes for great brand publicity and, hence, word of mouth promotion. Happy customers tell others about their positive experience. Excellent ...
Views: 255(1 vote) - How is artificial intelligence transforming customer support service in current times? - by Submitted on May 20, 2019 from Dipayan SharmaAI has taken customer service by storm. There is a lot of discussion now regarding how AI can transform customer experience by providing excellent customer service. Most of the communications in inbound call centre services revolved around the phone. Now with digital technology emerging and ...
Views: 251(1 vote) - How shall a company drive the culture of customer experience? - by Submitted on Jul 24, 2019 from Dipayan SharmaA positive customer experience is a coordinated effort of various employees involved in different activities in a business. Creating a favourable customer experience should be part of the company culture. Since good customer service is critical to the growth of the business, it is not a ...
Views: 251(2 votes) - What is the best way you have handled inept customer service? - by Submitted on May 22, 2019 from Dipayan SharmaPoor customer service can cost the business. More so when most customers commonly interact with their brand through inbound call centre services. How the agent interacts with the customer influences the way in which the customer perceives your brand. Customers should be able to build a ...
Views: 248(1 vote) - What will be the most relevant and current advice of a CEO, to deliver good customer services? - by Submitted on Apr 08, 2019 from Dipayan SharmaEvery business caters to a customer. Sometimes the customer is another business. Something the customer is the end consumer. Whatever the case may be, keeping the customer happy means keeping the business flowing. And, a happy customer tells others, bringing in more business. Since good ...
Views: 244 - Will you share your experience as a customer care executive when you handled an angry customer? - by Submitted on Jul 01, 2019 from Dipayan SharmaNo one wants to deal with unhappy, unruly customers. But when you are frontline staff, providing good customer services, you have to deal with customer with the utmost tact and empathy. Customers are valuable to every business. And so they are a definite priority to customer service ...
Views: 236(1 vote)
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