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Articles from Dipayan Sharma | Selfgrowth.com
- What are some smart customer service practices that make your company stand out? - by Submitted on Sep 25, 2019 from Dipayan SharmaSmart businesses don’t just need to get customers to buy from them. They need to retain customers. And bring in new ones. And how can they do this? By extending excellent customer service. Before, during and after sales. Here are some smart customer service practices that’ll make ANY ...
Views: 360 - What are the tips and tricks to make a customer a repeat customer? - by Submitted on Jun 14, 2019 from Dipayan SharmaStudies show that it costs about 5 times more to bring in a new customer than it is to retain an existing customer. When you work on customer retention, you will see that your business also does well. That is, retaining existing customer ensures a higher ROI. This is because you have built trust ...
Views: 291 - What can be some tips regarding customer care, I can share with my employees? - by Submitted on Apr 16, 2019 from Dipayan SharmaThere are plenty of studies out there that prove that companies with excellent customer services outdo ones that don’t. So it goes without saying how important it is to provide great service. This is especially true in the case of inbound call center services. Call centers are often the ...
Views: 262 - What is a good way to make your customer satisfaction percentage increase? - by Submitted on Oct 18, 2019 from Dipayan SharmaCustomer satisfaction is a crucial factor in the success of a business. Unhappy customers can cost businesses a great deal! It is not just enough to provide a good product or offer a good price. Excellent customer service is what customers are after. Studies show that consumers are willing to ...
Views: 461 - What is customer-centric service and why is it a good idea? - by Submitted on Jul 05, 2019 from Dipayan SharmaGood customer service is about building a customer-centric business. It is about being attentive to the customers — what they need, how they can be supported, where the customers are most comfortable interacting, follow-ups, constant contact, feedback and surveys, etc. Excellent customer ...
Views: 345 - What is the foundation of great customer service in the inbound call center environment? - by Submitted on Apr 05, 2019 from Dipayan SharmaMost of the call centers aspire for first call resolutions. This is largely dependent on the agents who handle the calls. They should be armed with a set of skills that equip them to deal with any caller or query. Hiring the right persons as contact centre agents is central to delivering good ...
Views: 317 - What kind of service orientation should I use to improve customer service? - by Submitted on Aug 09, 2019 from Dipayan SharmaIt is important for businesses to prioritise customer service making it your true differentiator. Installing measures that align with your customer policies and ruling out inconsistencies will develop a truly favourable experience for your customers through good customer service. Take stock ...
Views: 300 - What will be the most relevant and current advice of a CEO, to deliver good customer services? - by Submitted on Apr 08, 2019 from Dipayan SharmaEvery business caters to a customer. Sometimes the customer is another business. Something the customer is the end consumer. Whatever the case may be, keeping the customer happy means keeping the business flowing. And, a happy customer tells others, bringing in more business. Since good ...
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