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On The Internet! Take the Self Improvement Tour
On The Internet! Take the Self Improvement Tour
Articles from Surabhi Joshi | Selfgrowth.com
- LET YOUR CUSTOMER SUPPORT AGENTS KNOW THEY’RE REALLY APPRECIATED - by Submitted on Jan 02, 2020 from Surabhi Joshi“Salary” is enough for a person to work at a company. But no one would want to work at a company where their efforts go unnoticed, and they could be replaced in an instant. What makes them stick around and stay loyal to a company is the work environment provided to them. They would love to ...
Views: 385 - LIVE CHAT BUILDS TRUST WITH ONLINE CUSTOMERS - by Submitted on Sep 12, 2018 from Surabhi JoshiThe basic foundation for creating long lasting business- customer relationships is trust. The customers who trust a business will continue to make purchases from them and are also seen to be their loyal customers. Today the business are changing their strategy and are investing more in ...
Views: 385 - LIVE CHAT PRO ACTIVELY SEEK SALES AND FEEDBACK - by Submitted on Dec 26, 2018 from Surabhi JoshiLive chat is at the website, providing instant replies to all the concerns and queries of your customers. The chat can be initiated in a very simple way with just a click of the button. This is known as reactive live chat where the customer initiates the chat on his behalf. The other concept ...
Views: 385 - SELF SERVICE SUPPORT: THE LESSER KNOWN BENEFITS OF THIS IMPECCABLE TOOL! - by Submitted on Oct 13, 2017 from Surabhi JoshiWhether you believe it or not, it’s human nature to take the path of least resistance. We just want all our tasks to be accomplished in the shortest possible time and that too with least efforts. That’s what self service support helps with. As customers, we just want our queries to be ...
Views: 385 - BENEFITS OF INCORPORATING LIVE CHAT AT INTO YOUR WEBSITE - by Submitted on Oct 27, 2018 from Surabhi JoshiLive chat is the perfect web service which gives your customer the liberty to communicate or “chat”, in real time with a real live person as the company representative, on whose website the visitor is visiting. Live chat has a real lot to offer B2C and B2B companies who are indulging in ...
Views: 384 - HOW TO RETAIN YOUR ONLINE CUSTOMERS WITH LIVE CHAT? - by Submitted on Sep 22, 2018 from Surabhi JoshiToday the modern customers are available with a variety of choices and it has really become tough and a big challenge to retain the attention of your online customers. Some of the concerns are how to keep your customers interested in your products and services? How to prevent them from leaving ...
Views: 384 - LET US HELP YOU BUILD AN EMOTIONAL CONNECTION WITH YOUR CUSTOMERS - by Submitted on Jun 08, 2018 from Surabhi JoshiBusinesses these days, very well know the power of a strong customer relationship. They are ready to go above and beyond to live up to the customers’ expectations to build an emotional connection. Connecting with your target audience on an emotional level can actually help you boost the level of ...
Views: 384 - WHY LIVE CHAT SUPPORT IS VITAL FOR EVERY BUSINESS - by Submitted on Jun 20, 2018 from Surabhi JoshiWhat is Live Chat Support? As the name suggests itself, Live Chat Support is a web service which provides information and customer support to visitors in real time. Live Chat is one of the most vital methods to be used as it also surveys customer opinions, propose product advise and generate ...
Views: 384 - HOW TO DECREASE COST WITH LIVE CHAT? - by Submitted on Nov 21, 2018 from Surabhi JoshiTill now, we are aware of the incredible ability of live chat to provide its customers with the exceptional customer service. Even the customers have reported a higher level of satisfaction with live chat and many have also listed live chat as their preferred means of customer support. The ...
Views: 382 - KEY BENEFITS OF LIVE CHAT FOR BUSINESSES - by Submitted on Nov 20, 2018 from Surabhi JoshiLive chat at your website provides immediate responses for all your customers queries and concerns by a live person and that also in real time. Despite exceptional customer service there are many other benefits which are also provided by live chat. Live chat is cost effective Times have ...
Views: 382 - TACTICS TO REDUCE YOUR CALL ABANDON RATE: V - by Submitted on Sep 20, 2019 from Surabhi Joshi1. Provide your agents with the right tools: The tools that you provide to your agents play a crucial role in deciding the quality of their service. In certain scenarios where the agents are provided with complex tools, that they are unable to use appropriately, they take much more time than ...
Views: 382 - TOP 6 PROBLEMS THAT MAY DRIVE THE ONLINE SHOPPERS AWAY - by Submitted on Dec 05, 2019 from Surabhi JoshiThis is an era of digitization. You can find everything from a newspaper to books to apparels online. There is no need to hop stores to purchase something that you require. You just need to browse and click and that’s it! Though online shoppers experience convenience with the help of online ...
Views: 382 - HOW TO LEVERAGE PPC FOR LEAD GENERATION: II - by Submitted on Feb 05, 2019 from Surabhi Joshi1. Ensure relevance between your PPC ad and landing page content: When online users have queries related to a particular topic or want to know more about a product or service, they search the required information using specific keywords. Also, if your ad is focused on the desired certain ...
Views: 381 - HOW DOES LIVE CHAT INCREASE SALES? - by Submitted on Aug 06, 2018 from Surabhi JoshiGood customer service is something which can go hand in hand with great sales results. Live chat is used to resolve the problems of your customers speedily by giving them instant responses. Therefore the customers are bound to come back for more good services. The most important factor is timing ...
Views: 379 - Key Benefits Of Live Chat For Businesses - by Submitted on Mar 04, 2020 from Surabhi JoshiLive chat at your website provides immediate responses for all your customers queries and concerns by a live person and that also in real time. Despite exceptional customer service there are many other benefits which are also provided by live chat. Live chat is cost effective Times have ...
Views: 379 - TIPS TO INCREASE CONVERSION RATE: VI - by Submitted on Jul 27, 2019 from Surabhi Joshi1.Add comparison pages to your website: This is a clever strategy for increasing your conversion rate. According to a research, people compare among providers before purchasing. So, you can benefit your site by adding product comparison pages to it. This will help increase peoples’ attention ...
Views: 379 - USES OF AUTOMATIC SPEECH RECOGNITION SYSTEM: I - by Submitted on Aug 29, 2019 from Surabhi JoshiBy now, we are familiar with the automatic speech recognition technology. We have already discussed about its basics, working and benefits. Now, let’s take a look at its uses. Automatic call recognition can be used for the following purposes: 1. Handle high volumes of customer service ...
Views: 379 - EMAIL MARKETING: TOP 5 REASONS WHY YOU SHOULD CONSIDER INVESTING IN IT - by Submitted on Jan 10, 2020 from Surabhi JoshiEmail marketing is undoubtedly a powerful and highly efficacious medium for growing your business. It is far more beneficial than other, more traditional forms of marketing. Here are the top 5 reasons to convince you to invest your time and resources to develop an email marketing ...
Views: 378 - ADVANTAGES OF USING A POWER DIALING SYSTEM: I - by Submitted on Oct 18, 2019 from Surabhi JoshiIn our previous article, we made you familiar with the concept of power dialing system. Now let’s have a look at the benefits that this highly efficacious technology can provide to the call centers: 1. Enhances the lead generating and nurturing process: Filtering out the blacklisted ...
Views: 377 - Live Chat Saves Billions! - by Submitted on Mar 11, 2020 from Surabhi JoshiAdding live chat at your website is a real blessing for your business and you can say that it is not only useful in the times of financial crisis, but there are many other benefits which are apparent in a bigger form at difficult moments like budget cutbacks and financial severity. Live chat ...
Views: 377 - OMNICHANNEL CUSTOMER SERVICE AND IT’S SIGNIFICANCE IN THE MODERN ERA - by Submitted on Feb 06, 2020 from Surabhi JoshiOmnichannel customer service is an expansion of the multi-channel approach to sales. It is basically meant to provide a seamless shopping experience to the customers irrespective of the shopping method (online or offline). It is a powerful medium for enhancing the customer experience, boosting ...
Views: 377 - THE BEST TOOLS TO TURN YOUR LIVE CHAT AGENTS INTO GRAMMAR NERDS RIGHT AWAY! - by Submitted on Sep 20, 2017 from Surabhi JoshiLive chat agents have to be fast, patient, versatile, flexible, knowledgeable and what not! Above all, they need to be accurate in every response they send to the customers seeking query resolution. Wondering why? Suppose you have an issue with a company’s product and you reach out to the ...
Views: 377 - ALL THAT MAY POSSIBLY BE INCREASING THE BOUNCE RATE OF YOUR BUSINESS WEBSITE! - by Submitted on Nov 18, 2017 from Surabhi JoshiBounce rate refers to the measure of the effectiveness of a website in encouraging visitors to continue with their visit. Mathematically it is expressed as a percentage and represents the proportion of visits that end on the first page of the website that the visitor sees. A high bounce rate can ...
Views: 376 - IMPORTANCE OF CALLBACK MESSAGING FOR CALL CENTERS - by Submitted on Oct 23, 2019 from Surabhi JoshiCallback messaging is a service that allows callers to leave personal contact information, either spoken or through the number pad so that an agent can call them back and they retain their place in the queue. This is very useful when call volume is high. This amazing feature offers the caller an ...
Views: 376 - LIVE CHAT : AN EFFECTIVE TECHNIQUE TO ATTRACT AND RETAIN MORE CUSTOMERS - by Submitted on Aug 31, 2018 from Surabhi JoshiIf you want to increase revenues it is important for your online business to have strategies that will not only encourage abut even compel the clients to purchase heir goods and services. This requires you to understand the needs of your clients and come up with techniques to captivate ...
Views: 376 - LIVE CHAT IS ALL THERE TO HIKE SALES! - by Submitted on Sep 28, 2018 from Surabhi JoshiLive chat increase sales. Live chat engages your customers right at the point when your customer can abandon the shopping expedition. Live chat engages the customers at major drop off points and prevents them to click away from your site by offering them time relevant help. Don’t let your ...
Views: 376 - REDUCE BASKET ABANDONMENT WITH LIVE CHAT - by Submitted on Nov 17, 2018 from Surabhi JoshiAccording to Baymard institute, the average online shopping cart abandonment is almost 68%. This figure has been estimated from 27 different studies and are focusing as to why eCommerce stores are desperate to reduce basket abandonment. It has also been revealed that by 2016, the entire ...
Views: 376 - TIPS TO REDUCE FCD IN A CALL CENTER: I - by Submitted on Nov 11, 2019 from Surabhi JoshiAs we mentioned in our earlier post, FCD refers to a scenario where a caller hangs up the call after listening to the notice that ‘our customer care agents are currently busy, your call is important to us, please hold the line’. Fast clear down is a result of the fact that such customers are not ...
Views: 376 - KNOW HOW ONLINE COSMETICS COMPANIES ENHANCE THEIR CUSTOMER EXPERIENCE - by Submitted on Sep 27, 2017 from Surabhi JoshiThe whole world is online. So is the cosmetics industry! Reason? Every business that wants to be successful in today’s era, employs a customer-centric approach. Higher the level of customer satisfaction, the more successful is the business and the only way of doing that is enhancing the customer ...
Views: 375 - LIVE CHAT GIVES YOU CONSTANT ACCESSIBILITY - by Submitted on Dec 10, 2018 from Surabhi JoshiThe rapid diffusion of information had made the customers more informed and smart which has heightened the level of expectations they are having from the businesses. If you desire to present yourself as a customer centric organization, then you really need to grasp the customers nerves by ...
Views: 375 - LIVE CHAT – REAL SATISFACTION AND REAL FAST! - by Submitted on Oct 02, 2018 from Surabhi JoshiCan you just remember how many times a customer service representative has made you an offer over the phone which has never materialized? Though the conversation must have been recorded for quality assurance but there is no company yet who would have played it back to justify your ...
Views: 375 - HOW SMALL BUSINESS CAN BENEFIT FROM LIVE CHAT? - by Submitted on Aug 23, 2018 from Surabhi JoshiThese day there are small business which sell their products and services online. For such business live chat is a must as it will enhance and boost their conversion rates, increase their brand awareness and shall also develop customer loyalty and even customer retention. Some of the benefits ...
Views: 374(1 vote) - LIVE CHAT : INCREASE BRAND AWARENESS AND SALES - by Submitted on Nov 24, 2018 from Surabhi JoshiLive chat is an immensely effective marketing solution for encouraging sales. It is of great help to promote your business and products. Live chat also improves brand recognition and boosts customer loyalty. With live chat and other statistics tools, you can gather the details of your website ...
Views: 374 - THAT’S HOW GAMIFICATION BENEFITS YOUR BUSINESS IN THE LONG RUN - by Submitted on Jan 18, 2020 from Surabhi JoshiGamification is all about using game design elements in non-game contexts so as to improve user engagement, productivity, ease of use, the usefulness of systems, physical exercise and a lot more. This powerful concept, when used for businesses, provides a number of benefits. Read on to know how ...
Views: 374 - AGENT STATUS AND ITS IMPORTANCE : I - by Submitted on Oct 14, 2019 from Surabhi JoshiAgent status refers to a feature that allows call center agents to display their present state of work to the rest of the team. The most common method of doing this is to select a status from a pre-created drop-down menu. Generally, there are six agent statuses. All of them have been listed ...
Views: 373 - ALL YOU NEED TO KNOW ABOUT CALL CENTER SHRINKAGE - by Submitted on Oct 24, 2019 from Surabhi JoshiCall center shrinkage is a measure the time wasted in the call center due to things like vacation, breaks, lunch, holidays, sick time, training and more. Shrinkage is a measure used in contact centers that helps calculate the difference between the number of staff that a forecasting system says ...
Views: 373 - HOW IS LIVE CHAT COST EFFECTIVE? - by Submitted on Oct 22, 2018 from Surabhi JoshiLive chat is an exceptional customer service tool that provides the highest level of satisfactions for any customer service channel. A recent survey has suggested that with live chat you can increase your sales for the company, as there were more than 62% of the customers who were more likely to ...
Views: 373 - THE SIGNIFICANCE OF A QUALITY CUSTOMER SERVICE FOR THE BUSINESSES - by Submitted on Jan 23, 2020 from Surabhi JoshiThe quality of customer service you provide plays a vital role in deciding whether your business will be a hit or a miss. You may have the best of products but they are of no use if you cannot convince people to buy them. Your business is bound to fail if you are unable to meet the expectations ...
Views: 373 - WHY SHOULD YOU CONSIDER INVESTING IN MARKETING AUTOMATION? - by Submitted on Jun 06, 2018 from Surabhi JoshiIn this competitive era, businesses do not have even a single second to waste. So, they find ways to reduce the wastage of time and increase productivity. Marketing automation is one such technology that helps with the same. As the name suggests, marketing automation is all about transforming ...
Views: 373 - COMMUNICATION WITH LIVE CHAT - by Submitted on Sep 03, 2018 from Surabhi JoshiIn today’s digital era where most of the world’s transactions and interactions take place online, there are some things that a business cannot do without. As the websites are providing links to social media platforms, live chat has also become the basic necessity and also provides a customer ...
Views: 372 - LEAD NURTURING TACTICS: I - by Submitted on Jan 24, 2019 from Surabhi JoshiLead nurturing refers to the process of developing relationships with buyers at every stage of the sales funnel, and through every step of the buyer’s journey. It focuses marketing and communication efforts on listening to the needs of prospects and providing the information and answers based ...
Views: 371 - LIVE CHAT MAKES CUSTOMER SERVICE AVAILABLE 24*7 - by Submitted on Dec 12, 2018 from Surabhi JoshiThe very basic factor which is making live chat popular among customers is its on- demand support. Live chat at your website is there to support your customers with their concerns and queries round the clock, that is 24/7. The customers at your website want to interact with you the moment ...
Views: 371 - LOOKING FOR A CRM SYSTEM FOR YOUR BUSINESS? HERE ARE THE BEST ONES! - by Submitted on Jun 16, 2018 from Surabhi JoshiAll the CRM software are specially designed to help businesses meet the overall goals of customer relationship management. As a matter of fact, a CRM software can work wonders for your business provided you choose the right one. Let’s have a look at the best CRM software ...
Views: 371 - ALL YOU NEED TO KNOW ABOUT CALL SCORING - by Submitted on Oct 07, 2019 from Surabhi JoshiCall scoring is a process that enables you to derive additional benefits from efforts to analyze recorded calls for information. This process can benefit customers, agents and company sales and marketing plans. It provides a systematic means to conduct these reviews and identify the weakest ...
Views: 370 - THE IMPACT OF DEMOGRAPHICS ON LIVE CHAT CUSTOMER SERVICE - by Submitted on Oct 05, 2018 from Surabhi JoshiIf you are deciding to implement a new customer service channel for your business then you need to consider a variety of factors before you make the final choice. A recent data from Software Advice surveys on customer preferences and discussions with the companies that offer live chat as ...
Views: 370 - USES OF AUTOMATIC SPEECH RECOGNITION SYSTEM: II - by Submitted on Aug 30, 2019 from Surabhi Joshi1. Provide quick access to information: Automatic speech recognition system is the best available technology if you have customers who need fast access to information. There are many circumstances when customers do not actually need or want to speak to a live operator. This happens when they ...
Views: 370 - BENEFITS OF CO- BROWSE TECHNOLOGY: II - by Submitted on Aug 07, 2019 from Surabhi Joshi1. Long term adoption of self service tools: Showing customers how to utilize self service tools leads to the long term adoption of self service tools which is yet another benefit of co- browsing. It is extremely beneficial when: i) a company is launching new online tools or updating ...
Views: 369 - TIPS TO INCREASE CONVERSION RATE: IV - by Submitted on Jul 25, 2019 from Surabhi Joshi1. Provide proper product description: A proper product description includes a bunch of bullet points with features along with the price. It means adding as much information about them as possible. The best kind of product descriptions includes adding pictures, videos, reviews to all of your ...
Views: 369 - LIVE CHAT AND ITS CUSTOMERS BENEFITS - by Submitted on Aug 01, 2018 from Surabhi JoshiLive chat provides millions of benefits to their customers. They are all there to enhance the customers on line shopping experience. For a customer, there is nothing more irritating then waiting for an answer while in the middle of their shopping excursion.It is most probably seen that when the ...
Views: 368 - STRATEGIES FOR GENERATING B2B LEADS ONLINE: II - by Submitted on Aug 02, 2019 from Surabhi Joshi1. Content Marketing: Content marketing refers to the marketing focused on creating, publishing and distributing content to online targeted audience.It is a crucial element for B2B lead generation. It is often used by businesses in order to attract attention, generate leads, expand their ...
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