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On The Internet! Take the Self Improvement Tour
On The Internet! Take the Self Improvement Tour
Articles from Surabhi Joshi | Selfgrowth.com
- ALL YOU NEED TO KNOW ABOUT ASA IN THE CALL CENTERS - by Submitted on Nov 28, 2019 from Surabhi JoshiASA stands for “Average Speed of Answer”. ASA is a call center key performance indicator (KPI) typically referenced by managers while assessing their team’s performance, efficacy and degree of accessibility to their callers. It is a term pertaining to the service industry where it is also ...
Views: 406(1 vote) - HOW TO MAKE YOUR CUSTOMER SUPPORT AGENTS MORE PRODUCTIVE? - by Submitted on Jan 24, 2020 from Surabhi JoshiCustomer support agents form the backbone of the customer service that you provide to your customers, so, it’s imperative that you prepare them in the most appropriate manner. Here are the best tips to make your support agents more productive and yield the best results through your customer ...
Views: 406 - Online Shopping: 4 Reasons Customers Are Totally In Love With It - by Submitted on Feb 17, 2020 from Surabhi JoshiBusy life or shortage of time or just a slothful mood, there are countless reasons for people avoiding purchasing offline these days. With just about everything being available online and a few clicks away, customers today, prefer online shopping. E-commerce has gained immense popularity over a ...
Views: 406 - CHATBOT: A RELIABLE AND TRUSTED EMPLOYEE READY TO SERVE YOU FOR FREE! - by Submitted on Sep 04, 2017 from Surabhi JoshiNot yet created a chatbot for your business? Not quite convinced about creating one? Well, we have some solid reasons to convince you about that! But first! What exactly is a chatbot and what’s it meant for? Well, a chatbot is basically a computer program that conducts a conversation via ...
Views: 405 - EFFECTIVE METHODS TO INCREASE SECURITY USING LIVE CHAT - by Submitted on Jun 27, 2018 from Surabhi JoshiWhether you’re a web- hosting company or an online store, in any case, you probably had to face circumstances where somebody else tries to gain access to an account they don’t possess. Exploiters use influence and social engineering to talk their way into acquiring someone else credentials. Live ...
Views: 405 - Live Chat : Increase Brand Awareness And Sales - by Submitted on Mar 05, 2020 from Surabhi JoshiLive chat is an immensely effective marketing solution for encouraging sales. It is of great help to promote your business and products. Live chat also improves brand recognition and boosts customer loyalty. With live chat and other statistics tools, you can gather the details of your website ...
Views: 404 - TIPS TO REDUCE AFTER CALL WORK TIME: I - by Submitted on Sep 24, 2019 from Surabhi JoshiAfter call work time is a term used to describe the time taken by an agent to complete any transactions or work for a customer after the call has ended. This is considered as an important bit of time in a contact center once a call has ended when the advisor can update the system with the ...
Views: 404 - CLEVER TIPS TO ADD AN ESSENTIAL HUMAN TOUCH TO YOUR LIVE CHAT SUPPORT - by Submitted on Jul 17, 2018 from Surabhi JoshiYou may ask me: What’s the need to add a personal touch to a business’s live chat support? Well, that’s because apart from the customers’ obvious needs for which they end up on your website, they also have psychological needs. Every business needs to fulfill these needs so as to turn its ...
Views: 402 - Live Chat Saves Time! - by Submitted on Feb 24, 2020 from Surabhi JoshiIf you are an on line retailer or simply a customer service provider, you might be aware of the numerous benefits live chat has to offer. It includes real time assistance and reduced operational costs too! Live chat is very simple to get in function. It is easy an simple, you just need to ...
Views: 402 - THAT’S HOW YOU USE CHAT BOTS TO ENHANCE YOUR CUSTOMER SERVICE STANDARDS - by Submitted on May 15, 2018 from Surabhi JoshiChatbots for customer service- yet another intervention of technology in real life. When you own a business and have a huge customer base to serve, you are under constant pressure to keep all your customers happy. Keeping abreast of the latest trends in customer service, employing strategies ...
Views: 402 - LIVE CHAT : ANOTHER MEANS OF COMMUNICATION - by Submitted on Jan 02, 2019 from Surabhi JoshiImagine you are in a store and have a concern or a question. But instead of approaching the sales associate they make you write an email or call the concerned business. Here you have to wait for the representative to come on the call or for the response of the email for 12-24 hours. It does ...
Views: 401 - POWER LEAD GENERATION: ALL THAT YOU NEED TO KNOW ABOUT IT TODAY! - by Submitted on Dec 18, 2019 from Surabhi JoshiPower lead generation refers to a bidirectional lead generation strategy. It requires you to work with a combination of inbound and outbound lead generation strategies. The process involves the creation of inbound and outbound leads. Outbound strategy: It involves reaching out to the ...
Views: 401 - TOP COMMUNICATION CHANNELS YOUR BUSINESS NEEDS TO BE PRESENT ON TODAY! - by Submitted on Sep 22, 2017 from Surabhi JoshiBeing a part of the e-commerce competition, you must have often heard about placing live chat on your checkout pages. Do you know the reason behind this suggestion? Come, let’s enlighten you with the same: Live chat at checkout helps focus your efforts: Not all e-commerce companies have ...
Views: 401 - REASONS WHY YOU SHOULD CONSIDER OMNICHANNEL CUSTOMER SERVICE FOR YOUR BUSINESS - by Submitted on Jun 25, 2018 from Surabhi JoshiOmnichannel customer service is an expansion of the multichannel approach to sales. It is basically meant to provide a seamless shopping experience to the customers irrespective of the shopping method (online or offline). It is a powerful medium for enhancing the customer experience, boosting ...
Views: 400 - HOW TO ENHANCE SALES WITH LIVE CHAT? - by Submitted on Aug 24, 2018 from Surabhi JoshiGreat results are to be enjoyed with good customer service hand in hand. You are to improve your sales if you are using live chat to quickly to resolve the issues of your customers and this just makes them in fact bounds them to come back for more good service. Even you can play a more active ...
Views: 399 - Top 5 Lead Generation Software To Benefit Your Business - by Submitted on Feb 18, 2020 from Surabhi JoshiThese days businesses do not prefer cold calling much as there are a number of better options available for connecting with prospects. Lead generation is one of them. In the simplest form, lead generation refers to the act of gathering valuable personal information from a prospect in exchange ...
Views: 399 - PROVIDING AN EXCEPTIONAL CUSTOMER SUPPORT THROUGH SOCIAL MEDIA - by Submitted on Jan 16, 2020 from Surabhi JoshiCustomer expectations are increasing with each passing year. This calls for the creation of a seamless experience that spans the showroom floor to the social media platforms. This can be done by providing exceptional customer support through multiple channels including social media. Let’s have a ...
Views: 398 - HOW TO WRITE THE BEST CUSTOMER SERVICE EMAILS? - by Submitted on Jul 07, 2018 from Surabhi JoshiMost of your customers still prefer dropping an email to get in touch with you due to the ease of using this medium of communication. You can leverage this medium to boost the customer satisfaction level and hence inflate your business’s profits. Read on to know how. Start by greeting your ...
Views: 397 - LIVE CHAT : BUILDS RELATIONSHIPS - by Submitted on Sep 01, 2018 from Surabhi JoshiThe key differentiator for the success of any business is strong and lasting customer relationship. Your customers are there online and dealing with them online and earning their trust sounds tricky task but once you build a strong relationship with your customer. They are sure to spread a ...
Views: 397 - LIVE CHAT : OFFER A MEMORABLE CUSTOMER EXPERIENCE - by Submitted on Aug 27, 2018 from Surabhi JoshiWith the presence of several online stores, the customers have been the freedom and option to choose from a miraculous range of products and services. This has created a great deal of competition for business. Keeping this in mind it is important for the online business to raise and establish a ...
Views: 397 - LIVE CHAT SAVES MONEY - by Submitted on Nov 15, 2018 from Surabhi JoshiLive chat provides instant solutions to all their customer and visitor queries very much at the website. The companies that are using live chat have seen overall reduction in cost of serving the customers. Solutions like live chat are easy to implement and a lot more cost effective than ...
Views: 397 - STRIVING HARD TO WIN BACK AN UNHAPPY CUSTOMER? READ ON! - by Submitted on Apr 06, 2018 from Surabhi JoshiBusinesses these days, are very well aware of the importance of customer satisfaction and its impact on their success. Business owners are ready to go above and beyond to make their customers happy. But there are times when things do not go as planned. Some customer relationships might get ...
Views: 397 - DOUBTS OF CUSTOMERS, 24/7/365, SHOULD BE CLEARED INSTANTLY - by Submitted on Jul 23, 2018 from Surabhi JoshiThere was a time when business houses were only able to serve their customers for 8, 10 or 12 hours in a day and there was no service whatsoever during holidays but woith the arrival of Internet, things have changed for good. Today, customers are being served irrespective of time and day through ...
Views: 396 - TIPS TO REDUCE AVERAGE HANDLE TIME: II - by Submitted on Aug 12, 2019 from Surabhi Joshi1. Inculcate short and pleasant customer greetings: Visitors love being treated appropriately. Therefore, opening and closing greetings are critical to create a positive customer experience and also help in reducing average handle time. Whether automated or manual, it needs to be ensured that ...
Views: 396 - FINDING YOUR CUSTOMERS: ALL THAT IT TAKES TO REACH OUT TO YOUR PROSPECTS! - by Submitted on Sep 13, 2017 from Surabhi JoshiNothing comes easy! Especially when it’s about businesses, customers, sales, and profits, you have to give a little to get a lot. When you own a business, you just can’t sit back and relax if you have acquired enough customers. The uncertainty of this domain can wreck havoc on your business ...
Views: 395 - HOW TO DEAL WITH A DIFFICULT CUSTOMER: II - by Submitted on Sep 11, 2019 from Surabhi Joshi1. Let your customer’s know that you care: In order to deal with a difficult customer, numerous of strategies can be employed. It becomes crucial to show concern for the customer’s feelings. Your voice communicates your attitude when handling customers on call. People respond more to how you ...
Views: 395 - LIVE CHAT : PLEASES CUSTOMER CONSISTENTLY - by Submitted on Aug 17, 2018 from Surabhi JoshiThere are several factors which need focus if you want to attain long term success. Having customers demands and needs met, will help the companies to increase sales and even customer retention. The business require to come up with strategy which can enhance customer satisfaction at each point ...
Views: 395 - LIVE CHAT PROVIDES MULTITASKING - by Submitted on Jul 31, 2018 from Surabhi JoshiLive chat has become the most favorable customer service support of these days. It provides the customer with sheer pleasure making their on line shopping experience awesome. With the help of live chat your customers can get support on their demand. This property of live chat getting support on ...
Views: 395 - LIVE CHAT- THE UNSUNG HERO OF CUSTOMER SERVICE! - by Submitted on Aug 22, 2018 from Surabhi JoshiLive chat is supposed to be the unsung hero of customer service. It is not alluring, captivating and flashy as Facebook and Instagram or a social butterfly like Twitter or as buttoned up and business like as LinkedIn. But when it come to show outputs and prove work efficiency , undoubtedly live ...
Views: 395 - CALL RECORDING AND ITS SIGNIFICANCE: III - by Submitted on Oct 05, 2019 from Surabhi Joshi1.Enhances customer satisfaction: The quality of interaction between a call center agent and a customer decides the efficiency of customer service which further affects customer satisfaction. Therefore, the agent has to communicate clearly, maintain phone etiquette, treat the customer with ...
Views: 394 - LIVE CHAT – RIGHT PLACE, RIGHT TIME CUSTOMER SERVICE. - by Submitted on Sep 27, 2018 from Surabhi JoshiFor a customer there is nothing more frustrating and annoying then being put on a hold queue with a long hold music either classical or some hip-hop. This becomes more frustrating when you are shopping online and encounter a problem but not able to get hold of the customer care ...
Views: 394 - A COMPLETE GUIDE TO CALL CENTER ANALYTICS: II - by Submitted on Nov 06, 2019 from Surabhi Joshi1. IVR analytics IVR analytics is a highly effective end-to-end call assessment solution that is a part of customer experience strategy. As a matter of fact, the customers who are greeted by linear thinking IVR systems instead of human voices already assume that their self-service experience ...
Views: 393 - CUSTOMER LOYALTY : PROVIDE A REAL REASON TO RETURN WITH LIVE CHAT - by Submitted on Sep 14, 2018 from Surabhi JoshiThe eCommerce websites should not be just focusing on quick sales. Your products and customer service should be geared to provide the customers with positive experience which motivates and encourages them to return again and make purchases. With the live chat icon at your site you can help ...
Views: 393 - HOW DOES LIVE CHAT HELPS WHEN THE CUSTOMERS NEED IT? - by Submitted on Dec 14, 2018 from Surabhi JoshiThe awesome benefit of live chat is that it is there when your customers need it the most. As we see that the e commerce is growing at a rapid space and there are many retailers that are seeing a deviation in the majority of sales occurring online rather than offline. Many a times there are ...
Views: 392 - BENEFITS OF CO- BROWSE TECHNOLOGY: I - by Submitted on Aug 06, 2019 from Surabhi JoshiBy now all of you are quite familiar with co- browse technology. Apart from being a great tool for the success of a website, it offers a number of benefits to the companies and sites inculcating this technology. Some of those benefits have been mentioned below: 1. It improves support ...
Views: 391 - BEST STRATEGIES TO USE TWITTER FOR GROWING YOUR BUSINESS - by Submitted on Jan 07, 2020 from Surabhi JoshiTwitter provides immense opportunities for business growth. You can leverage this power and highly loved social media platform to grow your business like never before. Here are the best of all strategies that can help you make the most out of it: Use appropriate hashtags related to your ...
Views: 391 - DELIGHT YOUR CUSTOMERS WITH A HIGHLY EFFICIENT AUTOMATED SERVICE - by Submitted on Jan 06, 2020 from Surabhi JoshiEvery business strives to provide an exceptional service to its customers. Organizations today, go above and beyond and come up with the best solutions so as to boost customer satisfaction levels. Customer service automation is also one of those solutions. When used appropriately, an ...
Views: 391 - TOP LIVE CHAT ETIQUETTE FOR AN ENHANCED CUSTOMER EXPERIENCE - by Submitted on Jun 11, 2018 from Surabhi JoshiLive chat etiquettes are an inevitable part of the chat service provided by the websites these days. These are certain guidelines that if followed while providing an online chat support can help enhance the customer service. Let’s have a look at the most important guidelines that need not be ...
Views: 391 - HOW TO USE LIVE CHAT EFFECTIVELY? - by Submitted on Nov 14, 2018 from Surabhi JoshiIf you are thoughtful about putting live chat to work on site, for lead generation, enhancing conversions and customer service, than live chat has to go beyond click to chat. It is witnesses that the apical amount of engagement with website visitors come from proactive chat rather than ...
Views: 390 - LIVE CHAT OPENS THE DOOR FOR UP SELL OPPORTUNITIES - by Submitted on Oct 06, 2018 from Surabhi JoshiThe most important profit booster of all and the one that is sorely overlooked by most of the companies is the opportunities for cross-selling and up selling that is provided by the live chat sessions. And do remember this is just not the end here in fact there’s a lot more to gain. This just ...
Views: 390 - STEPS TO DESIGN AN EFFECTIVE QUALITY MONITORING PROCESS - by Submitted on Oct 10, 2019 from Surabhi JoshiQuality monitoring process aims at evaluating the agents in an effective manner. It is employed to identify the calls failing to meet predefined standards. Thereafter, you can make informed decisions to make the process better, faster and quicker. The following steps need to be followed when ...
Views: 390 - WHAT IS IT THAT YOU NEED TO ENSURE WHILE OFFERING A 24/7/365 SERVICE? - by Submitted on Jul 18, 2018 from Surabhi JoshiAs an owner of a business house, there are a lot of things that you need to ensure while offering round-the-clock service service to the visitors of your website. You need to encourage visitors to give their valuable feedback after each and every chat. It will help you in deciding that whether ...
Views: 390 - 4 OF THE BEST GAMIFICATION SOFTWARE FOR YOUR BUSINESS - by Submitted on Jan 20, 2020 from Surabhi Joshi‘Gamification software’ refers to any tool or platform used for applying game mechanics to non-game contexts so as to increase engagement and successful end-results. In the case of businesses, these platforms are mostly used for customer loyalty, employee engagement, and performance management. ...
Views: 389 - ALL YOU NEED TO KNOW ABOUT WORKFORCE MANAGEMENT - by Submitted on Sep 26, 2019 from Surabhi JoshiWorkforce management is a term used for an institutional process that maximizes performance levels and competency for an organization. This process consists of all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance ...
Views: 389 - TIPS FOR AN EFFECTIVE ONLINE CHAT: II - by Submitted on Feb 02, 2019 from Surabhi Joshi1. Transfer chat sessions when required: Since individual agents may have different areas of expertise, so, provide them with a list of other agents and their levels of expertise. This helps in cases where a chat agent is involved in a conversation that has got to do nothing with his current ...
Views: 389 - THE CHANGING ASPECT OF CUSTOMER SERVICE : LIVE CHAT – PART II - by Submitted on Nov 27, 2018 from Surabhi JoshiLive chat enables on site communications between the visitors at your website and the service team/person behind the website. This gives you an open opportunity to interact with your web users and get feedback about your websites, its product and the processes. The live chat program, and the ...
Views: 387 - TIPS FOR REDUCING AVERAGE HANDLE TIME: I - by Submitted on Aug 09, 2019 from Surabhi JoshiAverage handle time (AHT) refers to a call center metric that calculates the average duration of contact between a customer and an agent. It includes both hold time and talk time. The formula for calculating AHT is: Average Handling Time = (Total Talk Time + Total Hold Time + Total Wrap-up ...
Views: 387 - TOP FACTORS THAT CAUSE CART ABANDONMENT: I - by Submitted on Jul 30, 2019 from Surabhi JoshiCart abandonment refers to the process of a visitor on a web page leaving that page before completing the desired action. It points out to the visitors who add items to their online shopping cart, but exit without completing the purchase. Cart abandonment subjects an e-commerce site to a loss in ...
Views: 387 - HOW TO INCREASE CUSTOMER LIFETIME VALUE : PART III - by Submitted on Jan 23, 2019 from Surabhi Joshi1. Let your customers know how much you appreciate them: Fans who show their loyalty every now and then by sharing your content on social media deserve to be rewarded, right? So, you can actually embed social media posts from fans who have shared your content or said something great about ...
Views: 386 - LIVE CHAT IS LOVED BY THE BUSINESS TOO - by Submitted on Nov 12, 2018 from Surabhi JoshiLive chat is loved by the business too. This is a great fact. Not only the customers love live chat but businesses also love live chat too. “ According to poll By Anderson Consulting, almost 62 % of Internet consumers said they would purchase more products online if live customer support were ...
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