Self Improvement Site
On The Internet! Take the Self Improvement Tour
On The Internet! Take the Self Improvement Tour
Articles from Surabhi Joshi | Selfgrowth.com
- USER EXPERIENCE WITH LIVE CHAT - by Submitted on Sep 10, 2018 from Surabhi JoshiWith the advent in technology, the online customers are become more and more demanding with every passing day. This is why the e Commerce entrepreneurs are under the pressure of having awesome websites that appear more appealing and captivating for modern day customers. Despite the website ...
Views: 418 - Ways To Get The Most Out Of Canned Messages In Live Chat - by Submitted on Jun 30, 2018 from Surabhi JoshiCanned messages are pre-defined answers to frequently asked questions from clients. Many companies see canned messages as an approach to propel customer service efficiency because customer representatives don’t have to type long custom messages for example step by step instructions. That is ...
Views: 418 - CUSTOMER PAIN POINTS: WHERE TO UNCOVER THESE LEAKY POINTS IN YOUR BUSINESS - by Submitted on Sep 02, 2017 from Surabhi JoshiCustomer pain points in a purchase journey are inevitable! The success lies in eradicating them in the best possible manner. This would first require the identification of these pain points and the best sources to dig them out are: Customer feedback: A feedback is something that helps ...
Views: 417 - HOW TO INCREASE CUSTOMER LIFETIME VALUE : PART I - by Submitted on Jan 21, 2019 from Surabhi JoshiIncreasing your company’s customer lifetime value means: i) increasing customer loyalty ii) general profitability iii) marketing allowance In order to increase customer lifetime value: 1. Always strive for making your product better: When you want to build your business on loyal ...
Views: 417 - SOCIAL MEDIA CUSTOMER SUPPORT: MYTHS YOU NEED TO STOP BELIEVING ASAP! - by Submitted on May 07, 2018 from Surabhi JoshiWhen we talk about myths, we usually portray orthodox people following some illogical “facts” just because a bunch of people around them “convincingly” talk about them. However, in a practical scenario, myths prevail everywhere and even the smartest of minds fall a prey to them. Want an example ...
Views: 417 - THAT’S HOW MULTI CHANNEL MARKETING BENEFITS YOUR BUSINESS - by Submitted on Jun 15, 2018 from Surabhi JoshiMultichannel marketing refers to the process of blending distribution and promotional channels for the purpose of marketing. Distribution channels involved in this type of marketing may range from a retail storefront to a website. An effective multichannel marketing is supported by good supply ...
Views: 417 - THE ART OF STANDING OUT FROM THE CROWD THAT EVERY BUSINESS SHOULD MASTER! - by Submitted on Nov 30, 2017 from Surabhi JoshiIn today’s competitive era, every business, no matter big or small, should employ strategies to make the most out of the lucrative market. Businesses should strive hard to stand out and beat not just the ones in their industry, but all the others, that are calling on their prospects and ...
Views: 417 - THE BEST TIPS TO BOOST YOUR WEBSITE’S LIVE CHAT VOLUME ASAP! - by Submitted on Apr 25, 2018 from Surabhi JoshiYou must have often heard about the benefits that a live chat support provides to any business using this amazing support tool. What nobody tells you is that a live chat support is of no use if your website visitors don’t avail it. In other words, if the chat volume on your website is less, ...
Views: 417 - CREATE VIRTUAL DEPARTMENT WITH LIVE CHAT! - by Submitted on Dec 13, 2018 from Surabhi JoshiThere are many departments where paper work can be reduced to the minimum and consequently, the workforce can be reduced and shifted online, and people can be motivated to visit the website rather than visiting the physical office. This is possible by including more efficient tools like live ...
Views: 416 - CUSTOMER FEEDBACK SURVEY: ARE YOU DOING IT THE WAY IT’S MEANT TO BE DONE? - by Submitted on Nov 06, 2017 from Surabhi JoshiA customer feedback survey can transform all the departments of your business provided that it is done the right way. From the product team to the marketing team to the customer support team, everything can be improvised so as to boost your brand’s success. However, if you fail to survey the ...
Views: 416 - LIVE CHAT IS ALL ABOUT CUSTOMER SATISFACTION! - by Submitted on Oct 16, 2018 from Surabhi JoshiLive chat is all about customer service and customer service means the connection counterfeited between the support agent and his customer. As the business scales, there are two basic customer support principles which you must keep into account. The first is, always try to be there where your ...
Views: 416 - LIVE CHAT TIPS: GUIDE TO CREATE BEST ONLINE CUSTOMER SERVICE - by Submitted on Jun 21, 2018 from Surabhi JoshiEverything you do in business, you do it for the customers. There are thousands of reasons why excellent customer service is worth every penny and your time. Here is the guide to some Live Chat etiquettes on how to conduct a chat and to create the best Live Chat experience for your ...
Views: 415 - The Importance Of Live Chat - by Submitted on Mar 09, 2020 from Surabhi JoshiThe consumer expectations have reached new heights. Getting phone and email support have become the default standards for most of the companies. If you want your business to stand out among the competitors, you need to give something extra to your clients. And that extra does not lies in the ...
Views: 415 - THINGS YOU SHOULD STRICTLY AVOID DURING A PROACTIVE LIVE CHAT - by Submitted on Apr 27, 2018 from Surabhi JoshiAs a matter of fact, not all the website visitors like to engage. They rather like to be engaged. That’s what a proactive chat steps in. These chat invitations facilitate customer engagement so that you do not miss out on any opportunity of conversion. However, proactive chat can be beneficial ...
Views: 415 - TIPS TO REDUCE CALL CENTER SHRINKAGE: II - by Submitted on Oct 29, 2019 from Surabhi Joshi1. Forecast down to appropriate intervals: A particular number of agents is needed at different times of day to handle typical call volumes. This number is termed as “Base staff” and varies by time of day or day of the week. It is said to be a good practice to forecast down to about 15- or ...
Views: 415 - BOOST YOUR CSAT: SURE FIRE TIPS TO RAMP UP YOUR E-COMMERCE SUCCESS! - by Submitted on Oct 09, 2017 from Surabhi JoshiCSAT or customer satisfaction is the measure of how happy your customers are with your products and services. Customer happiness is something that most of the successful businesses today strive to excel in and the other businesses work at achieving. There are a number of tips that are ...
Views: 414 - HOW LIVE CHAT TRANSFORMED AND CONTINUES TO BENEFIT THE REAL ESTATE SECTOR - by Submitted on Aug 31, 2017 from Surabhi JoshiLive chat has made its way into almost every economical sector. Real estate sector that earlier used to be limited to printed catalogues and office visits for deal closures has evolved over all these years. Most of the real estate businesses today adhere to the cutting edge technology and have a ...
Views: 414 - HOW TO BENEFIT YOUR BUSINESS USING A MOBILE-FRIENDLY WEBSITE AND LIVE CHAT - by Submitted on May 25, 2018 from Surabhi JoshiWith the ever-increasing usage of mobile devices, it has become extremely important for the businesses to optimize their websites for mobile. A mobile-friendly website enables users to access your site from anywhere at any time. This calls for adjusting your website in such a manner that ...
Views: 414 - LIVE CHAT CAN ENCOURAGE BUYER CONFIDENCE - by Submitted on Oct 31, 2018 from Surabhi JoshiLive chat is there at your website to make all the relevant information available to you which can help you to make a solid buying decision. Live chat can make a difference between the journey from the important button “Place Order” button or simply abandoning the cart. With the right live ...
Views: 414 - Why You Should Have Live Chat For Your Business? - by Submitted on Mar 13, 2020 from Surabhi JoshiLive chat provides the ultimate and exceptional support for the visitors at your website. It is there to provide instant replies to all the concerns and queries of your visitors and customers. Despite giving the ultimate customer support, there are other perks also, to enjoy with live ...
Views: 414 - THE IMPORTANCE OF LIVE CHAT - by Submitted on Dec 04, 2018 from Surabhi JoshiThe consumer expectations have reached new heights. Getting phone and email support have become the default standards for most of the companies. If you want your business to stand out among the competitors, you need to give something extra to your clients. And that extra does not lies in the ...
Views: 413 - LEAD GENERATION STRATEGIES: PART II - by Submitted on Jan 04, 2019 from Surabhi Joshi1. Special events and promotion: Events are a very powerful way of boosting your lead generation efforts and offering prospects a chance to be educated about the benefits and results of your products. Make doing business with you a memorable experience for the people. The more enjoyable, ...
Views: 412 - Live Chat Can Encourage Buyer Confidence - by Submitted on Feb 28, 2020 from Surabhi JoshiLive chat is there at your website to make all the relevant information available to you which can help you to make a solid buying decision. Live chat can make a difference between the journey from the important button “Place Order” button or simply abandoning the cart. With the right live ...
Views: 412 - LIVE CHAT PREVENTS UNNECESSARY COSTS - by Submitted on Sep 13, 2018 from Surabhi JoshiCustomers today are having fast paced lives and they are making an incredible presence online. In fact online shopping has become an integral part of their lives. Hence if you are having an online business, differentiating your business with excellent customer support is something that would ...
Views: 412 - TIPS TO INCREASE CONVERSION RATE: I - by Submitted on Jul 22, 2019 from Surabhi JoshiIn our previous post, we shared the importance of conversion rate optimization and how it affects your value for your partners and affiliates. So, now you know how beneficial CRO is for any business or site. So, here we are with some tips and tricks that can prove to be helpful in increasing ...
Views: 412 - TIPS TO REDUCE AFTER CALL WORK TIME: II - by Submitted on Sep 25, 2019 from Surabhi Joshi1. Use repetitive calls as an advantage for wrap time: Repetitive calls can be advantageous for work time. Consider making a process document of common best practice call text paragraphs. These call text paragraphs can further be classified into the types of calls your agents receive. This ...
Views: 412 - TOP 5 EMAIL MARKETING SOFTWARE FOR YOUR BUSINESS - by Submitted on Jan 14, 2020 from Surabhi JoshiIn our previous article, we made you familiar with the benefits of email marketing. Now, let’s have a look at the best email marketing services available, so as to help you choose the right one for your business: MailChimp: This is a powerful email marketing tool that integrates with ...
Views: 412 - TOP 5 FACTORS RESPONSIBLE FOR HIGH CUSTOMER FRUSTRATION LEVELS - by Submitted on Jan 22, 2020 from Surabhi JoshiCustomer frustration exists in every business. It may be due to an unresolved query or due to the hassle caused by the company during the return or exchange of a product. There are a lot of reasons that cause customer frustration. Here’s a list of the top five reasons responsible for the ...
Views: 411 - 5 PROVEN STRATEGIES TO BOOST BRAND ADVOCACY FOR YOUR BUSINESS - by Submitted on Jan 31, 2020 from Surabhi JoshiBrand advocacy is all about your brand lovers introducing your products and services to new customers efficaciously acquiring new customers and boosting your sales. Working towards brand advocacy can actually cut out on a business’s marketing expenses and still boost revenues like never before. ...
Views: 410 - A SECRET TO SUCCESSFUL LIVE CHAT SUPPORT : QUALITY ASSURANCE - by Submitted on Oct 08, 2018 from Surabhi JoshiNow if you are on a eCommerce website and you have a problem while at check out, you do panic, thinking to yourself, “What would I do, if the business hours passed and I do not have any one to help me to finish my order?” Well, it’s the time to chill! You may be noticing a small box, with a ...
Views: 410 - CUSTOMER LOYALTY PROGRAM: TOP 6 TIPS TO MAKE IT A HUGE SUCCESS - by Submitted on Feb 04, 2020 from Surabhi JoshiA customer loyalty program is all about employing strategies for customer appreciation, encouragement so as to accomplish customer retention. It may vary from an advanced access to new products to free merchandise. Companies leverage loyalty program to strengthen their relationships with their ...
Views: 410 - HOW TO USE LIVE CHAT EFFECTIVELY? - by Submitted on Aug 25, 2018 from Surabhi JoshiLive chat is all about lead generation, increase conversions and customers service. It is a myth that live chat can only be utilized as a support tool, however the fact is that live chat is very effective in generating leads and increasing conversions. The main concept of live chat is just ...
Views: 410 - Live Chat – Improved Customer Service And Loyalty - by Submitted on Mar 12, 2020 from Surabhi JoshiYou really do not need a master’s degree in marketing to realize the impact of quality customer service and its essence to the long-term success of your business. In fact your existing customers are to become your most vocal advocates and also help to grow your customer base on the behalf of ...
Views: 410 - UNRIVALLED TIPS TO CREATE AN IMPECCABLE CUSTOMER EXPERIENCE! - by Submitted on May 22, 2018 from Surabhi JoshiCultivating an exceptional customer experience for your customers is as important as delivering a great service in today’s era! An impeccable customer service alone cannot meet the ever-increasing expectations of today’s customers. Here are the best ways to create a great customer experience ...
Views: 410 - ALL YOU NEED TO KNOW ABOUT HIGH-TOUCH CUSTOMER SERVICE - by Submitted on Nov 14, 2019 from Surabhi JoshiCustomer service at a call center is defined as the process of waiting for people to call in with a question and then answering the question or solving the caller’s problem. A high-touch customer service can be regarded as an advanced version of the traditional approach. In this kind of ...
Views: 409 - BENEFITS OF PROACTIVE LIVE CHAT SERVICE - by Submitted on Sep 24, 2018 from Surabhi JoshiCustomers who are their your website for the very first time are their basically looking for some information. Here it becomes necessary to take the initiative and communicate with them by having meaningful interactions with proactive chat. With proactive chat you get the opportunity to ...
Views: 409 - ESSENTIALS AND APPLICATIONS OF IVR TECHNOLOGY - by Submitted on Aug 16, 2019 from Surabhi JoshiIVR stands for Interactive Voice Response. It refers to a technology that allows a computer to interact with humans through the use of voice and DTMF ( dual- tone multi frequency) tones input via keypad. IVR technology is also employed in telecommunication systems where it allows customers to ...
Views: 409 - EXCEPTIONAL CUSTOMER SERVICE: HERE’S HOW YOU CAN GO THAT EXTRA MILE! - by Submitted on Sep 15, 2017 from Surabhi JoshiWhat’s an exceptional customer service? It’s that smile on your customer’s face when he/ she receives what he actually asked for. It’s all about those brand mentions that your happy customers willingly make on social platforms. It’s the WOM that drives in new customers. In other words, ...
Views: 409 - HOW LIVE CHAT SUPPORTS YOUR CUSTOMER? - by Submitted on Aug 02, 2018 from Surabhi JoshiThere is no need to be a marketing expert to know that a quality customer service plays a huge role in your business. The customer are the ones who spread a good word about you and also helps you to grow your customer base. The e commerce websites are adding live chat support in order to ...
Views: 409 - HOW TO WRITE AN EFFECTIVE CUSTOMER SERVICE EMAIL - by Submitted on Jan 17, 2020 from Surabhi JoshiMost of your customers still prefer dropping an email to get in touch with you due to the ease of using this medium of communication. You can leverage this medium to boost the customer service and hence the customer satisfaction level and hence inflate your business’s profits. Read on to know ...
Views: 409 - CUSTOMER RETENTION: PROVEN STRATEGIES TO GROW A LOYAL CUSTOMER BASE - by Submitted on Feb 07, 2020 from Surabhi JoshiBusinesses that are aware of the power of customer retention, leverage it and make efforts to keep their customers satisfied. As a matter of fact, word of mouth is the strongest marketing tool these days and the main source of WOM marketing are your present customers. When your customers are ...
Views: 408 - ENHANCE YOUR ON LINE SHOPPING EXPERIENCE WITH LIVE CHAT - by Submitted on Jul 25, 2018 from Surabhi JoshiThe consumer expectations of customer service have reached heights. Providing customer support via phone and email have become the default standards however if you want to differentiate your business you have to improve the customer experience as well as it is important to give support to your ...
Views: 408 - EVER CONSIDERED LIVE CHAT AND CRM INTEGRATION? HERE’S WHY YOU SHOULD! - by Submitted on May 05, 2018 from Surabhi JoshiA CRM system helps manage the relationship between a business and its customers so as to help the business grow. It actually helps organize the data collected through the interactions between the customers and agents. In addition to this, a CRM also allows tracking the history of all such ...
Views: 408 - How Does Live Chat Helps Your Online Business? - by Submitted on Feb 26, 2020 from Surabhi JoshiHaving an online business requires an effective and round the clock customer support. Since the majority of the customers are preferring customized products it becomes essential to offer them with suggestions and get their concerns addressed in real time. Getting live chat added to your website ...
Views: 408 - AGENT STATUS AND ITS IMPORTANCE : II - by Submitted on Oct 15, 2019 from Surabhi Joshi1.Ensures efficient call routing: Agent statuses are taken into account by the call center software in order to direct calls only to those agents who are available to take calls. As a result, the likelihood of inappropriate routing is eliminated. In other words, it helps avoid such situations ...
Views: 407 - ARE YOUR LIVE CHAT AGENTS POLITE TO YOUR VISITORS OR JUST DRIVING THEM AWAY? - by Submitted on Nov 02, 2017 from Surabhi JoshiYour customers expect you to serve them round-the-clock and in order to succeed, you need to live up to their expectations. The online presence of your business is not enough to take your brand to the desired height. Your website further needs to serve its visitors day and night not only through ...
Views: 407 - HOW CAN YOU GIVE YOUR POTENTIAL CUSTOMERS INSTANT RESPONSES WITH LIVE CHAT? - by Submitted on Oct 24, 2018 from Surabhi JoshiAdding live chat at your website not only allows you to decrease customer service response time but also increases the customer satisfaction. Despite the fact that having live chat at your website can exploit your website potential to he fullest, there are still websites who are failing to use ...
Views: 407 - Live Chat : A New Way For Customer Interaction! - by Submitted on Feb 22, 2020 from Surabhi JoshiToday live chat is becoming the most popular customer support tool for many type of businesses. It hardly matters whether the business uses live chat to support the visitors or to resolve the concerns of your visitors and potential customers, it can and it does, increase both sales and ...
Views: 407 - Live Chat Increases Sales - by Submitted on Mar 06, 2020 from Surabhi JoshiLive chat at your website, is for sure to increase sales. Communicating with your customers at the key drop of points can prevent your customers from quitting the shopping cart. The fact is that with live chat you are able to give time relevant help and this is adored by the customers. There ...
Views: 407 - 4 COMMON TYPES OF CUSTOMERS FOUND AT A SUPPORT CENTER - by Submitted on Jan 27, 2020 from Surabhi JoshiWorking at a customer support center is quite a tedious task. As a support agent, you have to deal with a variety of customers. You are supposed to handle customer inquiries as politely as possible, irrespective of your mood. Read on to know the various types of customers encountered at a ...
Views: 406