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Articles from Surabhi Joshi | Selfgrowth.com
- All That The Customers Want Your E-commerce Store To Have! - by Submitted on Dec 15, 2017 from Surabhi JoshiE-commerce is all the rage today. Anyone with products to sell is setting themselves up online. The reason? Businesses today don’t just want to sell, they want to gain an exposure, they want to reach out far and wide! As a result, the online competition is growing more intense. Now ...
Views: 524 - DO YOU WISH TO TURN CUSTOMER COMPLAINTS INTO BLESSINGS? READ ON - by Submitted on Apr 16, 2018 from Surabhi Joshi“We love complaints!”, said no business ever! Customer complaints are rather taken as disappointments that tend to render all customer service efforts futile. But as they say- “Every coin has two sides.” Same is the case with customer complaints. Though they bring you down at the same time they ...
Views: 524 - HERE’S ALL THAT AN OUTSOURCED LIVE CHAT SERVICE CAN DO FOR YOUR BUSINESS - by Submitted on Oct 24, 2017 from Surabhi JoshiWhy should you even opt for an outsourced live chat support? Well, an online chat support that you offer to all your present and potential customers undoubtedly guides them through the purchase cycle. But is it really that cost-effective and delivers 100% results towards lead ...
Views: 524 - HOW TO HANDLE AN ANGRY CUSTOMER USING LIVE CHAT - by Submitted on May 08, 2018 from Surabhi JoshiCustomer service is not only about providing an exceptional support to the customers. It’s about looking after all the aspects that relate to the relationship between a business and its customers. The one that’s most noticeable of all is an irate, dissatisfied or angry customer. The reason for ...
Views: 524 - WHAT’S NEW IN CUSTOMER SERVICE THIS YEAR? - by Submitted on Aug 16, 2017 from Surabhi JoshiWith the increasing awareness of customers these days, most of the businesses are determined to provide a customer centric service. Customers today are smarter then ever and very well know how to get things done. So, the success of any business today, mainly lies on the type of customer service ...
Views: 524 - CHATBOT TRAITS: ALL THAT A BOT NEEDS TO PROVIDE AN EXCEPTIONAL SUPPORT - by Submitted on Dec 07, 2017 from Surabhi JoshiArtificial intelligence (AI) has taken the entire world by storm. It has entirely transformed the digital era. All the digital channels being used by the various industries are being redefined by the use of AI specifically with the most amazing invention- chatbot. Today, chatbots are ...
Views: 523 - GREAT SERVICE, SOONER RATHER THAN LATER, MAKES A WEBSITE SUCCESSFUL - by Submitted on Feb 17, 2018 from Surabhi JoshiYou can call your website as long as it manages to convert most of its visitors into customers. The former will opt for a product that your website intends to sell if and only if they are convinced that it is the best in the market. Round-the-clock presence of real human beings on your website ...
Views: 523 - LIVE CHAT FOR BUILDING RELATIONSHIP WITH CUSTOMERS - by Submitted on Jul 10, 2018 from Surabhi Joshi“Communication – the human connection – is the key to personal and career success.”- Paul J. Meyer Personally and professionally, communication is a powerful medium that can dictate success or failure. Companies know that customer relationship is vital and these relationships can be easily ...
Views: 523 - The Advantages Of Having A Live Chat Service - by Submitted on Mar 07, 2020 from Surabhi JoshiWhen you are planning for giving your customer the best service possible, then you should be sure that you are providing them with the best services that are going to improve their experience at your site. The ultimate way to make your customers happy and willing to do business with you again is ...
Views: 523 - HERE’S ALL THAT YOUR ANGRY CUSTOMERS WANT YOUR BUSINESS TO LEARN! - by Submitted on Dec 13, 2017 from Surabhi JoshiWhat’s the first thing you do when an angry customer reaches out to your business? Empathize and leave no stone unturned unless you get the perfect remedy for the situation. Isn’t it? Well, what if I say, it isn’t over with your customer support team resolving the issue! Wondering ...
Views: 522 - HIRING LIVE CHAT AGENTS: THE BEST TIPS AND TRICKS TO DO IT THE RIGHT WAY! - by Submitted on Sep 12, 2017 from Surabhi JoshiHiring live chat agents is so simple! Do you feel the same? If yes, then you are mistaken! Choosing a live chat agent for your company is not just putting a candidate through a writing test and a typing test. It’s a lot more than that! That’s because your live chat agents represent your ...
Views: 521 - THE LESSER KNOWN USES OF CUSTOMER RELATIONSHIP MANAGEMENT SOFTWARE - by Submitted on Jan 21, 2020 from Surabhi JoshiCRM is very well known to help businesses manage processes such as lead tracking, customer support, customer data management, automating sales, simplifying sales processes and a lot more. This is not it, there’s a lot more to customer relationship management. CRM software help businesses in a ...
Views: 521 - WHAT IS AGENT OCCUPANCY IN A CALL CENTER? - by Submitted on Nov 25, 2019 from Surabhi JoshiAgent occupancy refers to the percentage of time that call agents spend handling incoming calls against the available or idle time, which is determined by dividing workload hours by staff hours. It is a statistic used in calculating the productivity of a call center. When agent occupancy is the ...
Views: 521 - LIVE CHAT MARKS RETURN CUSTOMERS! - by Submitted on Dec 01, 2018 from Surabhi JoshiHave you ever given a thought of adding live chat at your website? Despite providing instant and painless customer service, live chat service can do a lot more for your business. When used in the right way, it can hike conversions at your site, the number of returning visitors and thus ...
Views: 520 - The Importance Of Live Chat - by Submitted on Mar 09, 2020 from Surabhi JoshiThe consumer expectations have reached new heights. Getting phone and email support have become the default standards for most of the companies. If you want your business to stand out among the competitors, you need to give something extra to your clients. And that extra does not lies in the ...
Views: 520 - ACD AND ITS INTEGRATION WITH IVR TECHNOLOGY - by Submitted on Aug 22, 2019 from Surabhi JoshiAs discussed earlier, IVR is a technology that allows users to obtain information from a phone system without the assistance of an operator. On the other hand, ACD technology automatically routes calls to phone agents based upon organizational rules. ACD stands for automatic call distributor ...
Views: 519 - HOW TO CAPTURE BUSINESS LEADS THROUGH LIVE CHAT - by Submitted on Jul 22, 2017 from Surabhi JoshiApart from driving in all the major benefits like engaging visitors to conversions to providing loyal customers, live chat has an added advantage. It helps capture business leads as well. Yes! you can actually gather business opportunity leads using your live chat window. Read on to know ...
Views: 519 - LESSER KNOWN LIVE CHAT SUPPORT MYTHS THAT NEED TO VANISH ASAP! - by Submitted on Feb 22, 2018 from Surabhi JoshiIn a world like today, where most of the businesses swear by the power of a live chat support on their websites, there are still a number of others who are reluctant to use the impeccable support tool for their business. The reason? A serious of questions that they keep repeating over ...
Views: 518 - LET’S TALK ABOUT THE IMPACT OF DEMOGRAPHICS ON A LIVE CHAT SERVICE - by Submitted on Nov 08, 2017 from Surabhi JoshiA business needs to consider a number of factors while deciding the implementation of a new customer support channel. And when it comes to the implementation of a support channel like live chat, the bar’s really high! Online live chat is undoubtedly an unrivaled customer support channel for ...
Views: 518 - 4 COMMON TYPES OF CUSTOMERS FOUND AT A SUPPORT CENTER - by Submitted on Jan 27, 2020 from Surabhi JoshiWorking at a customer support center is quite a tedious task. As a support agent, you have to deal with a variety of customers. You are supposed to handle customer inquiries as politely as possible, irrespective of your mood. Read on to know the various types of customers encountered at a ...
Views: 517 - All you need to know about sales promotion - by Submitted on Mar 20, 2020 from Surabhi Joshi“Sales promotion” refers to those marketing activities that stimulate consumer shows and expositions. It may be further defined as a vital bridge or a connecting link between personal selling and advertising. Sales promotion Sales promotion In most cases, sales promotions come in the form ...
Views: 517 - THE BEST STRATEGIES TO USE TWITTER FOR YOUR BUSINESS - by Submitted on Jun 05, 2018 from Surabhi JoshiTwitter provides immense opportunities for business growth. You can leverage this power and highly loved social media platform to grow your business like never before. Here are the best of all strategies that can help you make the most out of it: Use appropriate hashtags: Hashtags are used ...
Views: 516 - LIVE CHAT : A NEW WAY FOR CUSTOMER INTERACTION! - by Submitted on Oct 25, 2018 from Surabhi JoshiToday live chat is becoming the most popular customer support tool for many type of businesses. It hardly matters whether the business uses live chat to support the visitors or to resolve the concerns of your visitors and potential customers, it can and it does, increase both sales and ...
Views: 515 - ADVANTAGES OF HAVING BLENDED AGENTS - by Submitted on Oct 11, 2019 from Surabhi JoshiIn the context of a call center, the term blended agents refers to the agents who manage both incoming and outgoing calls and applications as needed. Need is determined by contact center traffic levels. The blended agents in any call center are trained to handle both incoming and outgoing calls. ...
Views: 514 - HERE’S HOW AI BENEFITS YOUR LEAD GENERATION EFFORTS - by Submitted on Jun 04, 2018 from Surabhi JoshiLead generation is a necessity in the business domain and with the advent of artificial intelligence, it has gotten easier in the recent years. AI has the tendency to outperform humans due to the unmatched qualities of the machines and technology. It has a lot to offer to businesses leveraging ...
Views: 514 - HERE’S HOW CHATBOTS RAMP UP THE EFFECTIVENESS OF YOUR MARKETING EFFORTS - by Submitted on Oct 31, 2017 from Surabhi JoshiCreating chatbots for a business is an insanely growing trend that we’ve seen lately. The hottest trend at the present moment is sure to be in the game for long. These sophisticated beauties help you automate a lot of your business processes. They further help increase the efficiency of the ...
Views: 514 - TOP FACTORS THAT MAY BE RESTRICTING THE SALES GROWTH OF YOUR BUSINESS - by Submitted on Dec 08, 2017 from Surabhi JoshiBuilding a scalable, repeatable and predictable business that always has a favorable sales growth pattern is not an easy task. Almost every business is affected by a number of issues that hinder its growth! Even if you have a promising solution in a lucrative market and have the resources ...
Views: 514 - ULTIMATE GROWTH HACKS THAT’LL PROFIT YOUR BUSINESS LIKE NEVER BEFORE! - by Submitted on Oct 06, 2017 from Surabhi JoshiIn the simplest language, growth hacks are certain conventional and unconventional marketing experiments that lead to the growth of a business. Here are the best ones that you can leverage to make your business shine. Keep abreast with the latest trends: Being aware of what’s going on ...
Views: 514 - BEST LIVE CHAT PRACTICES TO WOO YOUR CUSTOMERS - by Submitted on May 11, 2018 from Surabhi JoshiMore and more businesses today are installing live chat services so as to enhance the quality of their customer service and boost their profits. But are all of them able to enjoy all the benefits that the service claims to provide? The answer is- NO! In fact, many of them are not even able to ...
Views: 513 - KEEP YOUR BUSINESS AFRESH IN PEOPLES’ MIND DURING OFF SEASONS! - by Submitted on Aug 09, 2017 from Surabhi JoshiFor the businesses all over the world, there’s a pattern that depicts the highest and the lowest profits. Wisdom lies in figuring out how your business changes with each season. This is mandatory and can be applied to the existing marketing strategy so as to grow the whole year round. Deploying ...
Views: 513 - TRAITS OF AN EFFICIENT LIVE CHAT AGENT - by Submitted on Jul 15, 2017 from Surabhi JoshiLive chat agents are an inevitable part of the customer support section of a business. Like the other support agents, they too are responsible for representing a business in front of the people. The quality of the service they provide decides how people perceive a business and the quality ...
Views: 513 - FACEBOOK LEAD GENERATION: THE BEST WAYS TO MAKE THE MOST OUT OF IT - by Submitted on Feb 19, 2018 from Surabhi JoshiFacebook is a great place to be individually or as a business! When you take your business online especially Facebook, you get vast opportunities to boost its success. When it comes to lead generation, Facebook has a treasure of options to garner the best quality leads. Here are the top ways to ...
Views: 512 - Online Shopping: 4 Reasons Customers Are Totally In Love With It - by Submitted on Feb 17, 2020 from Surabhi JoshiBusy life or shortage of time or just a slothful mood, there are countless reasons for people avoiding purchasing offline these days. With just about everything being available online and a few clicks away, customers today, prefer online shopping. E-commerce has gained immense popularity over a ...
Views: 512 - A COMPLETE GUIDE TO CALL CENTER ANALYTICS: I - by Submitted on Nov 05, 2019 from Surabhi JoshiIn order to measure the performance of a call center’s customer service representatives individually and as a whole, call center analytics is used. Also, this is used to gauge a call center’s overall approach to customer relationship management (CRM) in a quick and responsive manner. Call center ...
Views: 511 - IMPORTANT LIVE CHAT FEATURE - by Submitted on Aug 08, 2018 from Surabhi JoshiGiving excellent customer service is the best way for small business to compete with large players in the market. Live chat is the perfect tool giving small businesses a way to provide the personal and human touch on line. Live chat is most entertained when the customer has filled their on ...
Views: 511 - Live Chat Saves Billions! - by Submitted on Mar 11, 2020 from Surabhi JoshiAdding live chat at your website is a real blessing for your business and you can say that it is not only useful in the times of financial crisis, but there are many other benefits which are apparent in a bigger form at difficult moments like budget cutbacks and financial severity. Live chat ...
Views: 511 - THAT’S HOW BANKING SECTOR LEVERAGES THE POWER OF LIVE CHAT TODAY! - by Submitted on Feb 01, 2018 from Surabhi JoshiToday, live chat is much more than just a customer support tool for the companies around the globe. It is a way of getting all creative and decked up to take customer experience to an entirely new level. Specifically talking about the banking sector, the customers show an increasing ...
Views: 511 - CUSTOMER SERVICE: HERE’S HOW YOU CAN ENHANCE IT USING TEXT MESSAGES - by Submitted on Feb 05, 2020 from Surabhi JoshiAs a matter of fact, SMS service is the most preferred channel for businesses as it is affordable, convenient and efficacious. It is capable of delivering fast service and provides high customer satisfaction rates. It acts as a real-time savior for the support agents at any company. When used ...
Views: 510 - HOW AN EFFECTIVE AUTOMATED CUSTOMER SERVICE BENEFITS YOUR ORGANIZATION - by Submitted on Jan 04, 2020 from Surabhi JoshiAn automated customer service refers to any customer engagement occurring through automated means, without the assistance of live agents. If carried out appropriately, it can be an efficacious means of customer engagement as it would save time and money for your business and consumers alike. ...
Views: 510 - SMS CUSTOMER SUPPORT BLUNDERS SMALL BUSINESSES NEED TO AVOID ASAP! - by Submitted on Sep 07, 2017 from Surabhi JoshiWhy SMS customer support? That’s just a tiny question with various answers! SMS customer support because: It offers a personalized support. It is affordable. Text messages have the highest open rate. SMS customer service is unaffected by the device type and the network. In order to ...
Views: 510 - THE BEST CUSTOMER SEGMENTATION TOOLS FOR A FRUITFUL MARKETING CAMPAIGN - by Submitted on Jan 22, 2018 from Surabhi JoshiCustomer segmentation basically refers to the process of dividing customers into groups based on common characteristics so companies can market to each group in an efficacious manner. Why do businesses need it? Well, according to a research, segmented marketing campaigns have been shown to ...
Views: 509 - BOOST TRAVEL BUSINESS WITH LIVE CHAT - by Submitted on Jul 11, 2018 from Surabhi JoshiThe development of discount travel agencies and automated ticketing websites over a couple of years have drastically increased the competition in the travel industry. Live chat is the website tool that lifts your travel agency above the competition with live sales and exceptional customer ...
Views: 508 - HERE’S ALL THAT AN EFFECTIVE LIVE CHAT SOFTWARE SHOULD CONSIST OF - by Submitted on Nov 10, 2017 from Surabhi JoshiBusinesses nowadays know the power of live chat. They leverage it for boosting their profits as well as customer satisfaction. Though employing a live chat feature on your website is the best thing you can do to your business but it is equally important to choose the right live chat software. ...
Views: 508 - IMPORTANCE OF FIRST CALL RESOLUTION - by Submitted on Sep 05, 2019 from Surabhi JoshiBy now, you are familiar with first call resolution and elements it consists of. FCR is a highly efficient method of improving chat centers’ efficiency. It is a fact that large number of organizations have heard about first call resolution but only a handful of them truly understands its ...
Views: 508 - Why You Should Have Live Chat For Your Business? - by Submitted on Mar 13, 2020 from Surabhi JoshiLive chat provides the ultimate and exceptional support for the visitors at your website. It is there to provide instant replies to all the concerns and queries of your visitors and customers. Despite giving the ultimate customer support, there are other perks also, to enjoy with live ...
Views: 508 - WHAT IS AN ANI IN A CUSTOMER SUPPORT CENTER? - by Submitted on Nov 15, 2019 from Surabhi JoshiANI is an abbreviation for Automatic Number Identification. It is a service that provides the receiver of a telephone call with the number of the calling phone. The method of providing this particular information is determined by the service provider (such as AT&T, MCI, Sprint, and so forth). ...
Views: 507 - HERE’S ALL THAT AN EFFECTIVE LEAD MAGNET CAN DO FOR YOUR BUSINESS - by Submitted on Nov 23, 2017 from Surabhi JoshiA lead magnet is an incentive in the form of free e-books, webinars, whitepapers etc. given away to someone in exchange for their email address. It can even be considered as a bribe that marketers offer to potential buyers in exchange for their email address, or other contact information. A ...
Views: 506 - HOW TO WRITE AN EFFECTIVE CUSTOMER SERVICE EMAIL - by Submitted on Jan 17, 2020 from Surabhi JoshiMost of your customers still prefer dropping an email to get in touch with you due to the ease of using this medium of communication. You can leverage this medium to boost the customer service and hence the customer satisfaction level and hence inflate your business’s profits. Read on to know ...
Views: 506 - TOP 5 EMAIL MARKETING SOFTWARE FOR YOUR BUSINESS - by Submitted on Jan 14, 2020 from Surabhi JoshiIn our previous article, we made you familiar with the benefits of email marketing. Now, let’s have a look at the best email marketing services available, so as to help you choose the right one for your business: MailChimp: This is a powerful email marketing tool that integrates with ...
Views: 506 - BENEFIT YOUR BUSINESS WITH GAMIFICATION! - by Submitted on Apr 30, 2018 from Surabhi JoshiGamification is all about using game design elements in non-game contexts so as to improve user engagement, productivity, ease of use, the usefulness of systems, physical exercise and a lot more. This powerful concept, when used for businesses, provides a number of benefits. Read on to know how ...
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