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Articles from Surabhi Joshi | Selfgrowth.com
- HERE’S ALL THAT YOUR ANGRY CUSTOMERS WANT YOUR BUSINESS TO LEARN! - by Submitted on Dec 13, 2017 from Surabhi JoshiWhat’s the first thing you do when an angry customer reaches out to your business? Empathize and leave no stone unturned unless you get the perfect remedy for the situation. Isn’t it? Well, what if I say, it isn’t over with your customer support team resolving the issue! Wondering ...
Views: 456 - CHATBOT TRAITS: ALL THAT A BOT NEEDS TO PROVIDE AN EXCEPTIONAL SUPPORT - by Submitted on Dec 07, 2017 from Surabhi JoshiArtificial intelligence (AI) has taken the entire world by storm. It has entirely transformed the digital era. All the digital channels being used by the various industries are being redefined by the use of AI specifically with the most amazing invention- chatbot. Today, chatbots are ...
Views: 455 - FAQS: AN IMPORTANT ADDITION TO A COMPANY’S SELF SERVICE CUSTOMER SUPPORT - by Submitted on Nov 16, 2017 from Surabhi JoshiThe term ‘FAQs’ stands for ‘frequently asked questions’. FAQs are also abbreviated as Q & A, which means questions and answers. Websites these days, put up FAQ pages so as to implement self-service for the customers. These pages eliminate the instances where the customers reach out to the agents ...
Views: 455 - 3 WAYS TO SHARE VISUAL CONTENTS DURING LIVE CHAT - by Submitted on Oct 11, 2018 from Surabhi JoshiLive chat is the most admired and adored quality customer service channel not only by the customers but even the businesses. There are some features, which if added to the live chat can just enhance your customer satisfaction as well as sales too. So here are the blockbusters. Get a ...
Views: 454 - Security With Live Chat - by Submitted on Jul 09, 2018 from Surabhi JoshiSheltered your data with Live Chat. Every association with Live Chat is encrypted. Regardless if it’s the agent logging in or a visitor initiating a chat, the traded information is always secure. As an administrator, you can utilize various security settings to protect your operations. Double ...
Views: 454 - TOP STRATEGIES FOR AN EFFECTIVE CUSTOMER CHURN REDUCTION - by Submitted on Jun 18, 2018 from Surabhi JoshiNo business wants to witness customer churn. In other words, every business fears losing its customers but some customers are past saving. These are the ones who’ve made their decision and are about to leave soon. Now all you can do is prevent more of customers from following the suit. How can ...
Views: 454 - ULTIMATE GROWTH HACKS THAT’LL PROFIT YOUR BUSINESS LIKE NEVER BEFORE! - by Submitted on Oct 06, 2017 from Surabhi JoshiIn the simplest language, growth hacks are certain conventional and unconventional marketing experiments that lead to the growth of a business. Here are the best ones that you can leverage to make your business shine. Keep abreast with the latest trends: Being aware of what’s going on ...
Views: 454 - Live Chat Is Cost Efficient - by Submitted on Nov 23, 2018 from Surabhi JoshiAdding live chat at your website is really worth for your business. Presently if you are desiring to differentiate your business, just working on your product and price, will not work. You have to give something extra to your client. At present quality customer service is the buzz in the ...
Views: 453 - LIVE CHAT MARKS RETURN CUSTOMERS! - by Submitted on Dec 01, 2018 from Surabhi JoshiHave you ever given a thought of adding live chat at your website? Despite providing instant and painless customer service, live chat service can do a lot more for your business. When used in the right way, it can hike conversions at your site, the number of returning visitors and thus ...
Views: 453 - HOW TO CAPTURE BUSINESS LEADS THROUGH LIVE CHAT - by Submitted on Jul 22, 2017 from Surabhi JoshiApart from driving in all the major benefits like engaging visitors to conversions to providing loyal customers, live chat has an added advantage. It helps capture business leads as well. Yes! you can actually gather business opportunity leads using your live chat window. Read on to know ...
Views: 452 - LIVE CHAT CUT DOWN EXPENSES AND INCREASE SALES - by Submitted on Oct 20, 2018 from Surabhi JoshiLive chat is there at your website and provides the exceptional customer service support. It has also been seen that is saves both the employee task time and the phone expenses too. Some of the worthy and noticeable cost savings are like The average interaction cost is lowered and hence the ...
Views: 452 - DO YOU STILL THINK LIVE CHAT SUPPORT IS NOT MEANT FOR YOUR WEBSITE? - by Submitted on May 28, 2018 from Surabhi JoshiSo, you still think your business can thrive without a live chat service today? Well, if that’s what’s on your mind, you need think again! The most successful businesses today are the ones that value their customers and be there to assist them every hour of the day. And that’s possible due to a ...
Views: 451 - ALL THAT AN EXCEPTIONAL SOCIAL CUSTOMER SUPPORT DOES FOR YOUR BUSINESS - by Submitted on Jan 23, 2018 from Surabhi JoshiThe world’s leading brands are more of social media savants today. In fact, every business or brand that cares about its customers is there where it’s customers are present- social media! Social customer support is no longer a trend now, it’s larger than reality! Businesses around the globe ...
Views: 450 - HERE’S WHY YOU SHOULD BE USING LIVE CHAT ON YOUR LANDING PAGES - by Submitted on Apr 28, 2018 from Surabhi JoshiEver considered adding live chat support on your landing pages? Let’s first get a clear idea of the landing pages. Landing pages, according to the digital marketers, are crucial for inbound marketing. These pages are where a business wants its target audience to land, irrespective of how ...
Views: 450 - WHAT’S NEW IN CUSTOMER SERVICE THIS YEAR? - by Submitted on Aug 16, 2017 from Surabhi JoshiWith the increasing awareness of customers these days, most of the businesses are determined to provide a customer centric service. Customers today are smarter then ever and very well know how to get things done. So, the success of any business today, mainly lies on the type of customer service ...
Views: 450 - BOOST TRAVEL BUSINESS WITH LIVE CHAT - by Submitted on Jul 11, 2018 from Surabhi JoshiThe development of discount travel agencies and automated ticketing websites over a couple of years have drastically increased the competition in the travel industry. Live chat is the website tool that lifts your travel agency above the competition with live sales and exceptional customer ...
Views: 449 - DO YOU WISH TO TURN CUSTOMER COMPLAINTS INTO BLESSINGS? READ ON - by Submitted on Apr 16, 2018 from Surabhi Joshi“We love complaints!”, said no business ever! Customer complaints are rather taken as disappointments that tend to render all customer service efforts futile. But as they say- “Every coin has two sides.” Same is the case with customer complaints. Though they bring you down at the same time they ...
Views: 449 - THE BEST CUSTOMER SEGMENTATION TOOLS FOR A FRUITFUL MARKETING CAMPAIGN - by Submitted on Jan 22, 2018 from Surabhi JoshiCustomer segmentation basically refers to the process of dividing customers into groups based on common characteristics so companies can market to each group in an efficacious manner. Why do businesses need it? Well, according to a research, segmented marketing campaigns have been shown to ...
Views: 448 - TRAITS OF AN EFFICIENT LIVE CHAT AGENT - by Submitted on Jul 15, 2017 from Surabhi JoshiLive chat agents are an inevitable part of the customer support section of a business. Like the other support agents, they too are responsible for representing a business in front of the people. The quality of the service they provide decides how people perceive a business and the quality ...
Views: 448 - THE BEST STRATEGIES TO USE TWITTER FOR YOUR BUSINESS - by Submitted on Jun 05, 2018 from Surabhi JoshiTwitter provides immense opportunities for business growth. You can leverage this power and highly loved social media platform to grow your business like never before. Here are the best of all strategies that can help you make the most out of it: Use appropriate hashtags: Hashtags are used ...
Views: 447 - HERE’S WHY YOU SHOULD INVEST IN A MOBILE APP FOR YOUR BUSINESS - by Submitted on Apr 21, 2018 from Surabhi JoshiIt’s a no-brainer that the customers today, prefer mobile apps instead of the mobile browsers. So, it’s imperative that every business that heeds to the customers’ mobile requirements is a successful one today. The reason? Well, that’s because: Apps provide a better UX: According to ...
Views: 445 - HERE’S HOW YOU CAN MAKE YOUR LIVE CHAT SUPPORT MORE FRUITFUL FOR YOUR BUSINESS - by Submitted on Apr 26, 2018 from Surabhi JoshiThe basic idea behind providing a live chat assistance on a website is to remove customer pain points in shortest possible time. It is basically meant to ensure that customers are not left alone with their problems. However, it is important to employ some strategies so that your live chat ...
Views: 444 - TIPS FOR AN EFFECTIVE ONLINE CHAT: I - by Submitted on Feb 01, 2019 from Surabhi JoshiThese days customers are increasingly using live chat as a communication channel to interact with websites to get instant help in case of any queries. Here are some tips to leverage online chat in order to reassure lead nurturing: 1. Offer a copy of the transcript to the ...
Views: 444 - HERE’S HOW AI BENEFITS YOUR LEAD GENERATION EFFORTS - by Submitted on Jun 04, 2018 from Surabhi JoshiLead generation is a necessity in the business domain and with the advent of artificial intelligence, it has gotten easier in the recent years. AI has the tendency to outperform humans due to the unmatched qualities of the machines and technology. It has a lot to offer to businesses leveraging ...
Views: 443 - HOW TO HANDLE AN ANGRY CUSTOMER USING LIVE CHAT - by Submitted on May 08, 2018 from Surabhi JoshiCustomer service is not only about providing an exceptional support to the customers. It’s about looking after all the aspects that relate to the relationship between a business and its customers. The one that’s most noticeable of all is an irate, dissatisfied or angry customer. The reason for ...
Views: 443 - PROVIDING EXCEPTIONAL CUSTOMER SUPPORT THROUGH SOCIAL MEDIA - by Submitted on May 20, 2017 from Surabhi JoshiCustomer expectations are increasing with each passing year. This calls for the creation of a seamless experience that spans the showroom floor to the social media platforms. This can be done by providing exceptional customer support through multiple channels including social media. Let’s have a ...
Views: 443 - All you need to know about sales promotion - by Submitted on Mar 20, 2020 from Surabhi Joshi“Sales promotion” refers to those marketing activities that stimulate consumer shows and expositions. It may be further defined as a vital bridge or a connecting link between personal selling and advertising. Sales promotion Sales promotion In most cases, sales promotions come in the form ...
Views: 442 - THAT’S HOW CHATBOTS CAN HELP YOUR BUSINESS SUCCEED - by Submitted on Feb 03, 2020 from Surabhi JoshiChatbots, also known as bots or chatterbots are computer programs that conduct conversations via auditory or textual methods. Usage of this form of artificial intelligence in the business processes provides vast opportunities for a business to grow. Have a look at the benefits it can provide to ...
Views: 442 - HERE’S ALL THAT AN EFFECTIVE LEAD MAGNET CAN DO FOR YOUR BUSINESS - by Submitted on Nov 23, 2017 from Surabhi JoshiA lead magnet is an incentive in the form of free e-books, webinars, whitepapers etc. given away to someone in exchange for their email address. It can even be considered as a bribe that marketers offer to potential buyers in exchange for their email address, or other contact information. A ...
Views: 441 - HERE’S ALL THAT AN EFFECTIVE LIVE CHAT SOFTWARE SHOULD CONSIST OF - by Submitted on Nov 10, 2017 from Surabhi JoshiBusinesses nowadays know the power of live chat. They leverage it for boosting their profits as well as customer satisfaction. Though employing a live chat feature on your website is the best thing you can do to your business but it is equally important to choose the right live chat software. ...
Views: 441 - LIVE CHAT FOR AUTOMOTIVE BUSINESS: THE BENEFITS YOU ARE MISSING OUT ON! - by Submitted on Oct 03, 2017 from Surabhi JoshiBeing a modern day automotive business owner you’ve probably got a well-designed and fully optimized website. But wait a sec! Does your website offer a live chat service? NO? Well! In that case, you are missing out on a number of prospects, sales and business growth opportunities. If ...
Views: 441 - THE BEST WAYS TO MANAGE YOUR REMOTE CUSTOMER SERVICE TEAM - by Submitted on Jan 31, 2018 from Surabhi JoshiWhy a remote customer service team? Well, there are a number of reasons: i) Remote working has grown extremely popular ii) Employees working remotely feel a sense of having a control over the environment they are working in and hence are more productive iii) Working while enjoying ...
Views: 441 - ADVANTAGES OF HAVING BLENDED AGENTS - by Submitted on Oct 11, 2019 from Surabhi JoshiIn the context of a call center, the term blended agents refers to the agents who manage both incoming and outgoing calls and applications as needed. Need is determined by contact center traffic levels. The blended agents in any call center are trained to handle both incoming and outgoing calls. ...
Views: 440 - LIVE CHAT – OFFERS CLIENTS GUIDANCE AROUND YOUR WEBSITE - by Submitted on Sep 05, 2018 from Surabhi JoshiLive chat as we are aware provide solution to your customers in real time. Another benefit of having live chat at your site is that the agents can identify the client pain point and understand every customer related issue to the best of their ability and can offer timely solutions ...
Views: 440 - IMPORTANT LIVE CHAT FEATURE - by Submitted on Aug 08, 2018 from Surabhi JoshiGiving excellent customer service is the best way for small business to compete with large players in the market. Live chat is the perfect tool giving small businesses a way to provide the personal and human touch on line. Live chat is most entertained when the customer has filled their on ...
Views: 439 - Live Chat for travel business - by Submitted on Jun 26, 2018 from Surabhi JoshiDid you realize that a live chat on your website can help you grow your site conversion rate and in this way increment your travel agency sales? As a travel agency or a promoter that sells travel products directly on your website, you probably spend a notable amount of time and money to get ...
Views: 439 - BEST LIVE CHAT PRACTICES TO WOO YOUR CUSTOMERS - by Submitted on May 11, 2018 from Surabhi JoshiMore and more businesses today are installing live chat services so as to enhance the quality of their customer service and boost their profits. But are all of them able to enjoy all the benefits that the service claims to provide? The answer is- NO! In fact, many of them are not even able to ...
Views: 438 - CLEVER HACKS TO BOOST THE AVERAGE ORDER VALUE FOR YOUR BUSINESS IN A JIFFY! - by Submitted on Apr 23, 2018 from Surabhi JoshiDoes your online store seem to be plateauing? Has your revenue begun to look the same every month? Have all your efforts to outwit Google and crack its ever-changing search algorithm been rendered futile? Do you feel all the money that you used to drive traffic in an attempt to increase ...
Views: 438 - NEGATIVE CUSTOMER REVIEWS: KNOW HOW YOU CAN HANDLE THEM EFFICIENTLY! - by Submitted on Sep 16, 2017 from Surabhi JoshiWhen you own a business, you have people talking about it. Just like you may have lot of appreciation, you may also get numerous negative customer reviews. Where positive social proofs may make your business while the negative reviews may just wreck havoc! However, you need not panic when you ...
Views: 438 - TRAINING YOUR LIVE CHAT AGENTS: ESSENTIALS ELEMENTS OF THE TRAINING PROCESS - by Submitted on Jun 02, 2018 from Surabhi JoshiWhat if I ask you how’ll you train your live chat agents? Your response would probably include statements like: Make them familiar with the live chat platform they’ll be working on. Educate them about the products and services that your business deals in. Provide them an access to all ...
Views: 438 - ACD AND ITS INTEGRATION WITH IVR TECHNOLOGY - by Submitted on Aug 22, 2019 from Surabhi JoshiAs discussed earlier, IVR is a technology that allows users to obtain information from a phone system without the assistance of an operator. On the other hand, ACD technology automatically routes calls to phone agents based upon organizational rules. ACD stands for automatic call distributor ...
Views: 437 - CUSTOMER SUPPORT HABITS THAT YOUR TEAM SHOULD BE FOLLOWING RELIGIOUSLY! - by Submitted on Nov 27, 2017 from Surabhi JoshiHumans tend to develop certain habits throughout their lifetime. The habits inculcated may depend upon the environment one is surrounded with. A workplace is one such environment that causes an individual to inculcate a number of habits. When it comes to customer support, these habits may have ...
Views: 437 - Expand Your Social Traffic With Live Chat - by Submitted on Jun 22, 2018 from Surabhi JoshiLive Chat has been the talk of the town for a while now. You know everything about it from features, advantages to its functions. But you might not be well versed on how to use Live Chat for growing your company’s social media traffic. Customers have more options than ever when it comes to ...
Views: 437 - HOW AN EFFECTIVE AUTOMATED CUSTOMER SERVICE BENEFITS YOUR ORGANIZATION - by Submitted on Jan 04, 2020 from Surabhi JoshiAn automated customer service refers to any customer engagement occurring through automated means, without the assistance of live agents. If carried out appropriately, it can be an efficacious means of customer engagement as it would save time and money for your business and consumers alike. ...
Views: 437 - WHAT IS AGENT OCCUPANCY IN A CALL CENTER? - by Submitted on Nov 25, 2019 from Surabhi JoshiAgent occupancy refers to the percentage of time that call agents spend handling incoming calls against the available or idle time, which is determined by dividing workload hours by staff hours. It is a statistic used in calculating the productivity of a call center. When agent occupancy is the ...
Views: 437 - Why Live Chat Script Is Necessary - by Submitted on Jul 16, 2018 from Surabhi JoshiAn effective live chat script is like a play with a pick-your-own-experience twist. It’s part performance and part audience participation, and if done accurately, can be a lot of fun. Your job, as a remarkable live chat agent, is to know all the diverse possible outcomes and to lead your client ...
Views: 437 - HERE’S HOW YOU CAN COLLECT MORE CUSTOMER FEEDBACK AND SERVE BETTER - by Submitted on Apr 18, 2018 from Surabhi JoshiCustomer feedback is the best way of knowing the effectiveness level of all the efforts that a business puts into satisfying its customers. Whether it’s about the quality of a company’s product or their experience with it (company), customer feedback helps gain insights about all of these. All ...
Views: 435 - LIVE CHAT MARKS DECREASED COST! - by Submitted on Sep 15, 2018 from Surabhi JoshiLive chat provides you exceptional customer service. It is the most preferred customer support and also reports immensely high level of customer satisfaction. And of course happier customers means more to your business as it also includes repeat business from your loyal customers. This also ...
Views: 435 - WHAT IS AN ANI IN A CUSTOMER SUPPORT CENTER? - by Submitted on Nov 15, 2019 from Surabhi JoshiANI is an abbreviation for Automatic Number Identification. It is a service that provides the receiver of a telephone call with the number of the calling phone. The method of providing this particular information is determined by the service provider (such as AT&T, MCI, Sprint, and so forth). ...
Views: 435 - ALL THAT MAY POSSIBLY BE INCREASING THE BOUNCE RATE OF YOUR BUSINESS WEBSITE! - by Submitted on Nov 18, 2017 from Surabhi JoshiBounce rate refers to the measure of the effectiveness of a website in encouraging visitors to continue with their visit. Mathematically it is expressed as a percentage and represents the proportion of visits that end on the first page of the website that the visitor sees. A high bounce rate can ...
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