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Articles from Surabhi Joshi | Selfgrowth.com
- HOW CUSTOMER RELATIONSHIP IS DIRECTLY PROPORTIONAL TO CONTENT MARKETING - by Submitted on Oct 12, 2017 from Surabhi JoshiFor any business, no matter what scale, it’s mandatory to build a strong customer relationship with each and every customer it’s serving. The reason? Well, it’s because of and for the customers that a business exists. So, it’s imperative that the businesses strive hard to woo their customers and ...
Views: 468 - HOW DOES 'DEMOGRAPHICS ' IMPACTS LIVE CHAT? - by Submitted on Aug 21, 2018 from Surabhi JoshiFrom a recent Software Advice survey on customer references and discussions with the company that offer live chat as a quality customer service channel, a lot of facts have been revealed. Key findings There are more than 56% of respondents who have used live chat at least once to get their ...
Views: 466 - HOW DOES LIVE CHAT HELPS WHEN THE CUSTOMERS NEED IT? - by Submitted on Dec 14, 2018 from Surabhi JoshiThe awesome benefit of live chat is that it is there when your customers need it the most. As we see that the e commerce is growing at a rapid space and there are many retailers that are seeing a deviation in the majority of sales occurring online rather than offline. Many a times there are ...
Views: 392 - How Does Live Chat Helps Your Online Business? - by Submitted on Feb 26, 2020 from Surabhi JoshiHaving an online business requires an effective and round the clock customer support. Since the majority of the customers are preferring customized products it becomes essential to offer them with suggestions and get their concerns addressed in real time. Getting live chat added to your website ...
Views: 408 - HOW DOES LIVE CHAT INCREASE SALES? - by Submitted on Aug 06, 2018 from Surabhi JoshiGood customer service is something which can go hand in hand with great sales results. Live chat is used to resolve the problems of your customers speedily by giving them instant responses. Therefore the customers are bound to come back for more good services. The most important factor is timing ...
Views: 379 - HOW IMPORTANT IS CONVERSION RATE OPTIMIZATION FOR YOUR BUSINESS? - by Submitted on Nov 16, 2017 from Surabhi JoshiConversion rate optimization is a system for increasing the percentage of visitors to a website who take any desired action on a web page. CRO plays a crucial role when it comes to generating more leads or increasing sales. It is an inevitable part of any business as: It is more important ...
Views: 543 - How is live chat cost effective? - by Submitted on Jan 10, 2017 from Surabhi JoshiLive chat (LiveChatAgent.Com) is an exceptional customer service tool that provides the highest level of satisfactions for any customer service channel. A recent survey has suggested that with live chat you can increase your sales for the company, as there were more than 62% of the customers who ...
Views: 1298 - HOW IS LIVE CHAT COST EFFECTIVE? - by Submitted on Oct 22, 2018 from Surabhi JoshiLive chat is an exceptional customer service tool that provides the highest level of satisfactions for any customer service channel. A recent survey has suggested that with live chat you can increase your sales for the company, as there were more than 62% of the customers who were more likely to ...
Views: 373 - HOW LIVE CHAT ALONG WITH AI IMPROVES CUSTOMER EXPERIENCE - by Submitted on Apr 26, 2017 from Surabhi JoshiArtificial Intelligence refers to a machine/system’s ability to mimic or be indistinguishable from human behavior. It may also be called as machine learning that is the system’s ability to learn from old and new data. For instance, when a customer has a query, he/ she asks you the respective ...
Views: 639 - HOW LIVE CHAT AND VIDEO CHAT SERVICES BENEFIT THE HEALTHCARE INDUSTRY - by Submitted on Sep 28, 2017 from Surabhi JoshiThe healthcare sector has always welcomed the advancements in technology with opened arms. The sector continues to constantly redevelop and improve patient care and operations. As a matter of fact, the advent of live chat and video chat in the healthcare industry has played a significant role ...
Views: 517 - HOW LIVE CHAT CAN HELP YOU TO HUMANIZE YOUR CUSTOMER SUPPORT? - by Submitted on Nov 01, 2018 from Surabhi JoshiYou must be giving a thought, “Why live chat?” if you desire to humanize your customer support. The fact is that live chat can really help you to humanize your customer support in a variety of ways. These include : Near instant human interaction : No one desires to be stuck at the other end ...
Views: 341 - How Live Chat Delights You ? - by Submitted on Feb 03, 2017 from Surabhi JoshiLive Chat (LiveChatAgent.Com) has become the most popular way of communicating with businesses today. Its gives you the ability to contact with the company at any time from any location. It provides with immediate response and solutions. Makes it easy With the live chat (LiveChatAgent.Com) ...
Views: 660 - How Live Chat Helps In Education Business? - by Submitted on Jul 04, 2018 from Surabhi JoshiMany educational academies around the globe are realizing the need for the provision of adequate online support service for their students. For instance, some institutes have gone a step further and have added Live Chat support on to their websites since they can get instant answers to their ...
Views: 422 - HOW LIVE CHAT MAKES ALL THE DIFFERENCE TO YOUR BUSINESS - by Submitted on May 04, 2018 from Surabhi JoshiIt won’t be wrong to say that the businesses today, thrive on customer satisfaction. The ones that succeed in meeting or exceeding customers’ expectations are able to benefit themselves to unimaginable extents. Ever wondered what’s common amongst all of those highly successful businesses? They ...
Views: 418 - HOW LIVE CHAT SUPPORTS YOUR CUSTOMER? - by Submitted on Aug 02, 2018 from Surabhi JoshiThere is no need to be a marketing expert to know that a quality customer service plays a huge role in your business. The customer are the ones who spread a good word about you and also helps you to grow your customer base. The e commerce websites are adding live chat support in order to ...
Views: 409 - HOW LIVE CHAT TRANSFORMED AND CONTINUES TO BENEFIT THE REAL ESTATE SECTOR - by Submitted on Aug 31, 2017 from Surabhi JoshiLive chat has made its way into almost every economical sector. Real estate sector that earlier used to be limited to printed catalogues and office visits for deal closures has evolved over all these years. Most of the real estate businesses today adhere to the cutting edge technology and have a ...
Views: 414 - HOW LONG SHOULD MY LIVE CHAT SERVICE BE AVAILABLE? - by Submitted on Jul 21, 2017 from Surabhi JoshiAre you an e commerce entrepreneur looking for a live chat software for your website? Are you muddled as to how long you should be available on chat? If yes, you’ve landed up at the right place. Your availability on live chat should be decided based upon a number of factors: Know when the ...
Views: 509 - HOW RELATIONSHIP MARKETING BENEFITS YOUR BUSINESS - by Submitted on Jan 29, 2020 from Surabhi JoshiRelationship marketing is a form of marketing that emphasizes customer retention and satisfaction, rather than a focus on sales transactions. It is an arrangement where both the buyer and seller have an interest in providing a more satisfying exchange. Using this process, businesses aim at ...
Views: 461 - HOW TO BENEFIT YOUR BUSINESS USING A MOBILE-FRIENDLY WEBSITE AND LIVE CHAT - by Submitted on May 25, 2018 from Surabhi JoshiWith the ever-increasing usage of mobile devices, it has become extremely important for the businesses to optimize their websites for mobile. A mobile-friendly website enables users to access your site from anywhere at any time. This calls for adjusting your website in such a manner that ...
Views: 414 - HOW TO BUILD AN EMOTIONAL CONNECTION WITH YOUR CUSTOMERS - by Submitted on Dec 27, 2019 from Surabhi JoshiBusinesses these days, very well know the power of a strong customer relationship. They are ready to go above and beyond to live up to the customers’ expectations to build an emotional connection with their customers. Connecting with your target audience on an emotional level can actually help ...
Views: 283 - HOW TO CAPTURE BUSINESS LEADS THROUGH LIVE CHAT - by Submitted on Jul 22, 2017 from Surabhi JoshiApart from driving in all the major benefits like engaging visitors to conversions to providing loyal customers, live chat has an added advantage. It helps capture business leads as well. Yes! you can actually gather business opportunity leads using your live chat window. Read on to know ...
Views: 452 - How to convert your website visitors into customers - by Submitted on Apr 04, 2017 from Surabhi JoshiAs a matter of fact, money is made when you get paying customers. Though having a lot of traffic on your website is good but if they do not fulfill your CTA requirements you simply drain away all the effort spent to bring people onto your website. Here are the most effective tips that will help ...
Views: 961 - HOW TO CROSS SELL TO YOUR CUSTOMERS EFFECTIVELY - by Submitted on Jun 06, 2017 from Surabhi JoshiCross-selling is one of the most efficacious methods of boosting the profits of a business. It is a powerful tool for expanding the reach of your business, acquiring new customers and enhancing customer lifetime value by encouraging them to buy something that adds to the value of their chosen ...
Views: 483 - HOW TO CURB LONGEST DELAY IN QUEUE - by Submitted on Nov 13, 2019 from Surabhi Joshi“Longest delay in queue” (LDQ) describes the longest time period that a customer in a queue waits before either connecting with an agent or hanging up. LDQ is tracked through two categories in call center metrics: i) Longest delay to answer: This is the longest delay for a caller before ...
Views: 361 - HOW TO DEAL WITH A DIFFICULT CUSTOMER: I - by Submitted on Sep 10, 2019 from Surabhi JoshiIn today’s era, quality customer service is a necessity when you are trying to stand out of the crowd. It helps you differentiate your competitors. Businesses with poor customer service risk losing revenues, profits and even going out of business. You need to know that dealing with difficult ...
Views: 330 - HOW TO DEAL WITH A DIFFICULT CUSTOMER: II - by Submitted on Sep 11, 2019 from Surabhi Joshi1. Let your customer’s know that you care: In order to deal with a difficult customer, numerous of strategies can be employed. It becomes crucial to show concern for the customer’s feelings. Your voice communicates your attitude when handling customers on call. People respond more to how you ...
Views: 395 - HOW TO DEAL WITH A DIFFICULT CUSTOMER: III - by Submitted on Sep 12, 2019 from Surabhi Joshi1. Leverage the power of your smile: Callers would appreciate calm and friendly demeanor. Donning a pleasant expression automatically helps your voice convey friendliness and openness. On the other, staying straight-faced, on the other hand, immediately removes that kindness from your voice. ...
Views: 319 - HOW TO DECREASE COST WITH LIVE CHAT? - by Submitted on Nov 21, 2018 from Surabhi JoshiTill now, we are aware of the incredible ability of live chat to provide its customers with the exceptional customer service. Even the customers have reported a higher level of satisfaction with live chat and many have also listed live chat as their preferred means of customer support. The ...
Views: 382 - HOW TO ENABLE A SMALL TEAM TO RESPOND FASTER TO CUSTOMERS - by Submitted on May 05, 2017 from Surabhi JoshiWith the ever-increasing customer expectations, it becomes quite difficult for the small customer service teams to live up to customer’s expectations. With all the customers’ queries and complaints flooding in through different channels, providing timely responses becomes a daunting task. ...
Views: 481 - HOW TO ENHANCE SALES WITH LIVE CHAT? - by Submitted on Aug 24, 2018 from Surabhi JoshiGreat results are to be enjoyed with good customer service hand in hand. You are to improve your sales if you are using live chat to quickly to resolve the issues of your customers and this just makes them in fact bounds them to come back for more good service. Even you can play a more active ...
Views: 399 - HOW TO GATHER MORE CUSTOMER FEEDBACK AND SERVE YOUR CUSTOMERS IN A BETTER WAY - by Submitted on May 09, 2018 from Surabhi JoshiMeeting or exceeding customer expectations is possible only if you know what exactly your customers want. Knowing their pain points helps improve the service quality and boost customer satisfaction. A customer feedback survey is the best way of knowing about customers preferences, likes, ...
Views: 478 - HOW TO GET MORE CUSTOMER FEEDBACK - by Submitted on Jun 03, 2017 from Surabhi JoshiCustomer feedback is the best way of knowing the effectiveness level of all the efforts that a business puts into satisfying its customers. Whether it’s about the quality of a company’s product or their experience with it (company), customer feedback helps gain insights about all of these. All a ...
Views: 493 - HOW TO HANDLE AN ANGRY CUSTOMER USING LIVE CHAT - by Submitted on May 08, 2018 from Surabhi JoshiCustomer service is not only about providing an exceptional support to the customers. It’s about looking after all the aspects that relate to the relationship between a business and its customers. The one that’s most noticeable of all is an irate, dissatisfied or angry customer. The reason for ...
Views: 443 - HOW TO HANDLE SUPPORT TICKETS FASTER - by Submitted on May 12, 2017 from Surabhi JoshiA support ticket is commonly used in an organization’s customer support center to create, update, and resolve reported customer issues, or even issues reported by that organization’s other employees. Generally, staff receiving a query from a user would fill out a small card with the user’s ...
Views: 552 - HOW TO HIRE THE RIGHT LEAD GENERATION AGENCY FOR YOUR BUSINESS? - by Submitted on Feb 15, 2018 from Surabhi JoshiThere are times when a business’s marketing team is so much into some elements of the marketing campaign that the others are left out. Or there are instances when the team is about to launch a new product and needs more and more new leads. That’s the time when the team needs an assistance from a ...
Views: 495 - HOW TO INCREASE CUSTOMER LIFETIME VALUE : PART I - by Submitted on Jan 21, 2019 from Surabhi JoshiIncreasing your company’s customer lifetime value means: i) increasing customer loyalty ii) general profitability iii) marketing allowance In order to increase customer lifetime value: 1. Always strive for making your product better: When you want to build your business on loyal ...
Views: 417 - HOW TO INCREASE CUSTOMER LIFETIME VALUE : PART II - by Submitted on Jan 22, 2019 from Surabhi Joshi1. Manage all communication channels available: Having multiple points of contact, allows customers to choose the most convenient medium for communication. According to a research, sixty percent of consumers don’t want to be contacted over the phone about special offers, information, and ...
Views: 312 - HOW TO INCREASE CUSTOMER LIFETIME VALUE : PART III - by Submitted on Jan 23, 2019 from Surabhi Joshi1. Let your customers know how much you appreciate them: Fans who show their loyalty every now and then by sharing your content on social media deserve to be rewarded, right? So, you can actually embed social media posts from fans who have shared your content or said something great about ...
Views: 386 - HOW TO LEVERAGE PPC FOR LEAD GENERATION: I - by Submitted on Feb 04, 2019 from Surabhi JoshiPay-per-click marketing refers to the way of using search engine advertising to generate clicks to your website, rather than earning those clicks organically. The basic idea is, every time your ad is clicked, sending a visitor to your website, you pay the search engine a pre-decided fee.When ...
Views: 418 - HOW TO LEVERAGE PPC FOR LEAD GENERATION: II - by Submitted on Feb 05, 2019 from Surabhi Joshi1. Ensure relevance between your PPC ad and landing page content: When online users have queries related to a particular topic or want to know more about a product or service, they search the required information using specific keywords. Also, if your ad is focused on the desired certain ...
Views: 381 - HOW TO LEVERAGE PPC FOR LEAD GENERATION: III - by Submitted on Feb 06, 2019 from Surabhi Joshi1. Resolve all your consumers’ queries: Most of the questions of consumers are born from their uncertainty of availing of your product. Their inquiries include everything including your prices, difficulty in setting your products up and other sorts of queries. Make it a point to answer all ...
Views: 357 - HOW TO MAKE THE MOST OUT OF CUSTOMER TESTIMONIALS? - by Submitted on Aug 11, 2017 from Surabhi JoshiThe most powerful tool that a business can possess today in this highly competitive world is ‘WOM’. However, a lot of effort goes into gaining loyal customers who would be a source of WOM marketing. Once a business gains a loyal customer base, customer testimonials and feedback can then be ...
Views: 512 - HOW TO MAKE YOUR CUSTOMER SUPPORT AGENTS MORE PRODUCTIVE? - by Submitted on May 24, 2017 from Surabhi JoshiCustomer support agents form the backbone of the customer service that you provide to your customers, so, it’s imperative that you prepare them in the most appropriate manner. Here are the best tips to make your support agents more productive and yield the best results through your customer ...
Views: 476 - HOW TO MAKE YOUR CUSTOMER SUPPORT AGENTS MORE PRODUCTIVE? - by Submitted on Jan 24, 2020 from Surabhi JoshiCustomer support agents form the backbone of the customer service that you provide to your customers, so, it’s imperative that you prepare them in the most appropriate manner. Here are the best tips to make your support agents more productive and yield the best results through your customer ...
Views: 406 - HOW TO MAKE YOUR LIVE CHAT MORE EFFECTIVE - by Submitted on Jun 08, 2017 from Surabhi JoshiLive chat has emerged as one of the most powerful tools for providing an exceptional customer service. However, just putting up a live chat feature on your website is not enough, you need to do much more than this. Here’s how you can make it far more effective and add to its power so as to make ...
Views: 580 - HOW TO MOTIVATE YOUR LIVE CHAT TEAM: UPLIFTING TEAM MORALE - by Submitted on Jun 28, 2018 from Surabhi JoshiIt doesn’t matter if you’re a student, an artist or a doctor everybody is struggling in some way and suffers from a lack of motivation at times. This “everybody” includes your live chat agents. Sometimes, you noticed a dunk in your live chat agents’ performance and in the urge of something to ...
Views: 488 - HOW TO OUTSOURCE THE BEST CUSTOMER SERVICE CONTACT CENTER - by Submitted on Dec 29, 2017 from Surabhi JoshiIt’s a no-brainer that every business around the globe needs to take good care of its customers in today’s customer-centric world! So, it’s imperative that they have well-trained, highly efficient customer support team. But what if your company doesn’t have enough resources to accept new ...
Views: 562 - How to reduce shopping cart abandonment - by Submitted on Apr 17, 2017 from Surabhi JoshiShopping cart abandonment refers to a scenario where shoppers put items in their online shopping carts but then leave before completing the purchase. It is one of the biggest nightmares for everyone involved in online business because it is a great hindrance to their success. Cart abandonment ...
Views: 605 - HOW TO RETAIN YOUR ONLINE CUSTOMERS WITH LIVE CHAT? - by Submitted on Sep 22, 2018 from Surabhi JoshiToday the modern customers are available with a variety of choices and it has really become tough and a big challenge to retain the attention of your online customers. Some of the concerns are how to keep your customers interested in your products and services? How to prevent them from leaving ...
Views: 384 - HOW TO USE LIVE CHAT EFFECTIVELY? - by Submitted on Aug 25, 2018 from Surabhi JoshiLive chat is all about lead generation, increase conversions and customers service. It is a myth that live chat can only be utilized as a support tool, however the fact is that live chat is very effective in generating leads and increasing conversions. The main concept of live chat is just ...
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