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Articles from Surabhi Joshi | Selfgrowth.com
- HOW TO MAKE YOUR CUSTOMER SUPPORT AGENTS MORE PRODUCTIVE? - by Submitted on May 24, 2017 from Surabhi JoshiCustomer support agents form the backbone of the customer service that you provide to your customers, so, it’s imperative that you prepare them in the most appropriate manner. Here are the best tips to make your support agents more productive and yield the best results through your customer ...
Views: 476 - MULTILINGUAL LIVE CHAT SUPPORT: BRIDGING THE COMMUNICATION GAP LIKE A BOSS - by Submitted on Aug 29, 2017 from Surabhi JoshiSo you want to know why multilingual live chat support? What’s so special about it? Have a look at the facts below. According to a research, about 74% of buyers are more likely to purchase your product if you offer support in their native language. This specially implies to the businesses ...
Views: 476 - HERE’S ALL THAT AN OUTSOURCED LIVE CHAT SERVICE CAN DO FOR YOUR BUSINESS - by Submitted on Oct 24, 2017 from Surabhi JoshiWhy should you even opt for an outsourced live chat support? Well, an online chat support that you offer to all your present and potential customers undoubtedly guides them through the purchase cycle. But is it really that cost-effective and delivers 100% results towards lead ...
Views: 475 - HERE’S WHY YOU NEED TO INSTALL A LIVE CHAT SOFTWARE ON YOUR BLOG - by Submitted on Jul 14, 2017 from Surabhi JoshiGoing above and beyond to please the customers is something that most of the businesses today strive to do. This is because customer satisfaction is the most important metric that defines a business’s success today. Also, there are a number of ways that can help achieve a high level of customer ...
Views: 475 - SOME LESSER KNOWN TRAITS OF HIGHLY EFFICIENT LIVE CHAT AGENTS - by Submitted on May 16, 2018 from Surabhi JoshiWhat qualities do highly efficient live chat agents possess? Faster response time, multitasking, good writing skills, excellent command of grammar and stuff? Well! That’s what everybody knows! Today, we’ll tell you about the little-known traits of the most successful live chat agents. Ready? ...
Views: 475 - ARE YOU RESPONSIBLE FOR YOUR CUSTOMERS ABANDONING YOUR BUSINESS? - by Submitted on Oct 30, 2017 from Surabhi JoshiThere are times when your customers love your business with all their heart. Then there are times when they are disappointed with you. The worst case scenario is, your long-time customers leave you and stop buying from you! It’s shocking but it’s true. Do you know what causes all of this ...
Views: 474 - MAKE SURE YOU ARE CREATING BUYER PERSONAS THE RIGHT WAY! - by Submitted on May 18, 2018 from Surabhi JoshiThe way customers buy is no more the same. Customers today are smarter than ever. It’s imperative that businesses keep abreast with customers’ interests and buying methodologies. That’s what buyer personas help with. But wait! Is it that easy to create these personas? Not at all! In fact, ...
Views: 474 - LIVE CHAT : BENEFITS AND ADVANTAGES - by Submitted on Aug 18, 2018 from Surabhi JoshiAdding live chat to your website simply means decrease customer service response time and enhance in customer satisfaction. There a lot more companies that fail to efficiently use their website to its fullest potential and to immediately provide relevant information to the visitors which might ...
Views: 473 - EVER WONDERED WHAT MAKES YOUR CUSTOMERS FEEL VALUED? - by Submitted on May 14, 2018 from Surabhi JoshiA business can’t exist without customers. It’s imperative that each and every customer is nurtured through the smallest possible gestures. Businesses should strive to go above and beyond to deliver just that perfect blend of appreciation that makes its customers feel values. In this article, we ...
Views: 472 - LIVE CHAT PROVIDES IMPORTANT DATA - by Submitted on Sep 29, 2018 from Surabhi JoshiNothing could replace relevant and too much data. And here is live chat which aside from its awesome features also provide additional layer of data to your current tracking and attribution tools. The data gathered by live chat differs according to platforms, but generally live chat delivers ...
Views: 472 - RULES ON HOW TO END YOUR LIVE CHAT SESSION - by Submitted on Jun 29, 2018 from Surabhi JoshiLast moments can shade an entire memory. Customers generally want to feel protected in their purchases, and that becomes simple when a sales associate makes you feel appreciated. It’s a lesson for all live chat support agents which they need to learn is how you end a chat truly matters. Here are ...
Views: 472 - LEAD GENERATION MYTHS: HAVE YOU ALREADY FALLEN A PREY TO ANY OF THEM? - by Submitted on Sep 25, 2017 from Surabhi JoshiLead generation myths! Yes! they do prevail. In an attempt to make the most out of the lucrative market, businesses often tend to follow the age old practices that are said to be tried and tested in their niche. What they fail to understand is, the reality. Lead generation is one of the ...
Views: 471 - MOBILE E-COMMERCE: ELEMENTS THAT YOU JUST CAN’T MISS OUT ON AT ANY COST! - by Submitted on Oct 07, 2017 from Surabhi JoshiThere was a time when e-commerce boomed into our lives and transformed everything. Shopping for just about everything that too from the comfort of our home became so much easy. Adding up to the convenience came in mobile e-commerce which is an evolution of traditional e-commerce such that it can ...
Views: 471 - GREAT SERVICE, SOONER RATHER THAN LATER, MAKES A WEBSITE SUCCESSFUL - by Submitted on Feb 17, 2018 from Surabhi JoshiYou can call your website as long as it manages to convert most of its visitors into customers. The former will opt for a product that your website intends to sell if and only if they are convinced that it is the best in the market. Round-the-clock presence of real human beings on your website ...
Views: 470 - HERE’S HOW CHATBOTS RAMP UP THE EFFECTIVENESS OF YOUR MARKETING EFFORTS - by Submitted on Oct 31, 2017 from Surabhi JoshiCreating chatbots for a business is an insanely growing trend that we’ve seen lately. The hottest trend at the present moment is sure to be in the game for long. These sophisticated beauties help you automate a lot of your business processes. They further help increase the efficiency of the ...
Views: 470 - LIVE CHAT: AN AMAZING TOOL THAT HELPS YOU GARNER VALUABLE CUSTOMER DATA - by Submitted on Nov 14, 2017 from Surabhi JoshiIn the digital world, there is nothing more important than data. Live chat provides an additional layer of data which augments our existing tracking and attribution tools. The data which you receive differs according to the platform. In general live chat tells you about: Referring ...
Views: 470 - THE BASICS : REACTIVE VS PROACTIVE LIVE CHAT - by Submitted on Oct 19, 2018 from Surabhi JoshiWhen you are to decide the strategy for live chat, you are required to emphasize on your company’s individual requirement for chat. It could be either reactive or proactive or simply a combination of both. Here we shall have an idea about the basic of reactive and proactive chat. Imagine you ...
Views: 470 - HIRING LIVE CHAT AGENTS: THE BEST TIPS AND TRICKS TO DO IT THE RIGHT WAY! - by Submitted on Sep 12, 2017 from Surabhi JoshiHiring live chat agents is so simple! Do you feel the same? If yes, then you are mistaken! Choosing a live chat agent for your company is not just putting a candidate through a writing test and a typing test. It’s a lot more than that! That’s because your live chat agents represent your ...
Views: 469 - WHAT’S THE SIGNIFICANCE OF AN EXCEPTIONAL CUSTOMER EXPERIENCE? - by Submitted on Nov 29, 2017 from Surabhi JoshiAccording to a research, a customer experience correlates highly to a willingness to consider for another purchase, willingness to recommend, and reluctance to switch to a different provider on a customer’s behalf. Therefore, for any business, an exceptional customer experience is crucial for ...
Views: 469 - HOW CUSTOMER RELATIONSHIP IS DIRECTLY PROPORTIONAL TO CONTENT MARKETING - by Submitted on Oct 12, 2017 from Surabhi JoshiFor any business, no matter what scale, it’s mandatory to build a strong customer relationship with each and every customer it’s serving. The reason? Well, it’s because of and for the customers that a business exists. So, it’s imperative that the businesses strive hard to woo their customers and ...
Views: 468 - HERE’S HOW A LIVE CHAT SUPPORT ACCELERATES YOUR BUSINESS REVENUES! - by Submitted on Nov 13, 2017 from Surabhi JoshiHow powerful is a live chat support? Let us explain it in the easiest way possible! Imagine you are in a store, intending to get an i-phone for yourself which you had been planning for months. Finally, you have gathered the courage for the big deal. You stand there, looking at it, boxing off ...
Views: 467 - LESSER KNOWN LIVE CHAT SUPPORT MYTHS THAT NEED TO VANISH ASAP! - by Submitted on Feb 22, 2018 from Surabhi JoshiIn a world like today, where most of the businesses swear by the power of a live chat support on their websites, there are still a number of others who are reluctant to use the impeccable support tool for their business. The reason? A serious of questions that they keep repeating over ...
Views: 467 - TAKE THE CREDIBILITY OF YOUR BUSINESS TO A NEW LEVEL! - by Submitted on Aug 10, 2017 from Surabhi JoshiCustomers today, have grown smarter than ever. That’s the reason why businesses strive to go beyond their limits to keep the customers happy. Sky high customer expectations and a competitive market makes it really important for the businesses to take steps to stand out from the crowd and there ...
Views: 467 - HOW DOES 'DEMOGRAPHICS ' IMPACTS LIVE CHAT? - by Submitted on Aug 21, 2018 from Surabhi JoshiFrom a recent Software Advice survey on customer references and discussions with the company that offer live chat as a quality customer service channel, a lot of facts have been revealed. Key findings There are more than 56% of respondents who have used live chat at least once to get their ...
Views: 466 - LIVE CHAT IS FASTER, BETTER AND MUCH MORE EASIER - by Submitted on Oct 17, 2018 from Surabhi JoshiImagine there is loyal customer who faces a problem when moving towards the check out counter. The customer is having positive experience with your support team and hence she decides to call your hot line number to get some help. However to her dissatisfaction, she ends up being put on hold for ...
Views: 466 - SMS CUSTOMER SUPPORT BLUNDERS SMALL BUSINESSES NEED TO AVOID ASAP! - by Submitted on Sep 07, 2017 from Surabhi JoshiWhy SMS customer support? That’s just a tiny question with various answers! SMS customer support because: It offers a personalized support. It is affordable. Text messages have the highest open rate. SMS customer service is unaffected by the device type and the network. In order to ...
Views: 466 - THAT’S HOW BANKING SECTOR LEVERAGES THE POWER OF LIVE CHAT TODAY! - by Submitted on Feb 01, 2018 from Surabhi JoshiToday, live chat is much more than just a customer support tool for the companies around the globe. It is a way of getting all creative and decked up to take customer experience to an entirely new level. Specifically talking about the banking sector, the customers show an increasing ...
Views: 466 - ALL YOU NEED TO KNOW ABOUT CUSTOMER SUPPORT - by Submitted on Jan 05, 2019 from Surabhi JoshiCustomer support is termed as a series of customer services offered to assist customers in making cost effective and correct use of a product. It includes assistance right from the initial stage of planning and installation, training, troubleshooting, maintenance, upgrading up to the disposal of ...
Views: 465 - CLEVER TACTICS TO SKYROCKET WOM FOR YOUR BUSINESS! - by Submitted on Apr 09, 2018 from Surabhi JoshiWOM has been there since ages! No, seriously! People around the globe have been dependent on the recommendations of their friends, relatives, colleagues and so on for the purchase of a thing as small as a toothpaste. With time WOM has grown as an inevitable aspect of a business’s growth. ...
Views: 465 - GOING THAT EXTRA MILE FOR YOUR CUSTOMERS WITH A LIVE CHAT SERVICE - by Submitted on Jan 17, 2018 from Surabhi JoshiAs an online business, you realize the importance of an exceptional customer experience. You strive to leverage the omnichannel customer service. You offer an unrivaled customer support using a mobile-optimized website, social media, live chat, messaging apps and so on! Oh, did I just say ...
Views: 465 - KILLER TIPS TO QUICKLY GROW A QUALIFIED EMAIL MARKETING LIST FOR YOUR BUSINESS - by Submitted on Oct 26, 2017 from Surabhi JoshiEvery business on this planet wishes to generate leads and wants the list to build up over time. What most of them fail to understand is that not every lead is a beneficial one. This results in the businesses using wrong strategies to grow their email marketing list and wasting their time and ...
Views: 465 - LET’S TALK ABOUT THE IMPACT OF DEMOGRAPHICS ON A LIVE CHAT SERVICE - by Submitted on Nov 08, 2017 from Surabhi JoshiA business needs to consider a number of factors while deciding the implementation of a new customer support channel. And when it comes to the implementation of a support channel like live chat, the bar’s really high! Online live chat is undoubtedly an unrivaled customer support channel for ...
Views: 465 - LIVE CHAT: THE MOST VALUABLE ASSET FOR YOUR BUSINESS - by Submitted on Feb 14, 2020 from Surabhi JoshiLive chat is no longer limited to the fully fledged businesses. Understanding the importance and monitoring the credibility has made even the small enterprises understand the benefits of live chat. So in today’s digital and online market if you want to compete, you have to have that extra ...
Views: 465 - 4 REASONS YOUR BUSINESS SHOULD USE BRAND ADVOCACY - by Submitted on May 26, 2017 from Surabhi JoshiBrand advocacy is all about your brand lovers introducing you to new customers, efficaciously driving new revenue and business intelligence. It further helps cut down on marketing expenses as well. It can benefit a business in a number of ways. Read on to know what brand advocacy can do for your ...
Views: 464 - CUSTOMER SERVICE TOOLS THAT YOU CAN’T AFFORD TO NEGLECT IN 2018 - by Submitted on Jan 10, 2018 from Surabhi JoshiRealizing the importance of an exceptional customer experience, every business strives hard to provide one. But do all of them succeed in doing what that? Well, not really! The reason? They probably neglect one of the most important aspects of the customer experience improvement ...
Views: 464 - LIVE CHAT NEEDS LESS EMPLOYEE POWER - by Submitted on Nov 29, 2018 from Surabhi JoshiAre you giving a thought of adding live chat at your website? Depending on the nature of your business, a live chat service can do miraculous benefits to your business other than providing simple, quick and painless customer service. With live chat your business does not needs too many ...
Views: 463 - LIVE CHAT OFFERS IMMEDIATE SOLUTIONS - by Submitted on Sep 26, 2018 from Surabhi JoshiToday one of the main reason to implement a live chat program is the on demand nature of the web. Your potential customers or prospects are seldom going to make a all or draft an email to the company with their concern. This is because they just do not want their personal information to be ...
Views: 462 - All That The Customers Want Your E-commerce Store To Have! - by Submitted on Dec 15, 2017 from Surabhi JoshiE-commerce is all the rage today. Anyone with products to sell is setting themselves up online. The reason? Businesses today don’t just want to sell, they want to gain an exposure, they want to reach out far and wide! As a result, the online competition is growing more intense. Now ...
Views: 461 - HOW RELATIONSHIP MARKETING BENEFITS YOUR BUSINESS - by Submitted on Jan 29, 2020 from Surabhi JoshiRelationship marketing is a form of marketing that emphasizes customer retention and satisfaction, rather than a focus on sales transactions. It is an arrangement where both the buyer and seller have an interest in providing a more satisfying exchange. Using this process, businesses aim at ...
Views: 461 - KEEP YOUR BUSINESS AFRESH IN PEOPLES’ MIND DURING OFF SEASONS! - by Submitted on Aug 09, 2017 from Surabhi JoshiFor the businesses all over the world, there’s a pattern that depicts the highest and the lowest profits. Wisdom lies in figuring out how your business changes with each season. This is mandatory and can be applied to the existing marketing strategy so as to grow the whole year round. Deploying ...
Views: 461 - LIVE CHAT INCREASES WEB SITE REVENUES - by Submitted on Oct 09, 2018 from Surabhi JoshiWhen you have live chat at your website, it simply delights your customers as the service response time decreases and there is an increase in customer satisfaction. Still there are majority of companies who do not use their website to its full potential in providing information to the ...
Views: 461 - POOR SALES PERFORMANCE? MEET THE MAIN CULPRITS BEHIND THE MISHAP! - by Submitted on Dec 02, 2017 from Surabhi JoshiHas your business been experiencing a decline in sales recently? Have the customers been abandoning your business due lately? Has your overall revenue growth come to a screeching halt? What may be causing all these mishaps? Not quite sure? Read on to find out. Unrealistic ...
Views: 461 - LIVE CHAT FOR BUILDING RELATIONSHIP WITH CUSTOMERS - by Submitted on Jul 10, 2018 from Surabhi Joshi“Communication – the human connection – is the key to personal and career success.”- Paul J. Meyer Personally and professionally, communication is a powerful medium that can dictate success or failure. Companies know that customer relationship is vital and these relationships can be easily ...
Views: 460 - LIVE CHAT HELPS THE CUSTOMERS WHEN THEY NEED IT - by Submitted on Dec 06, 2018 from Surabhi JoshiThe most important and adorable feature of live chat is that it is available when your customers need it the most. As we see today e commerce is growing steadily and there are many retailers who are seeing majority shift of sales occurring online rather than offline. The customers may need ...
Views: 459 - THAT’S HOW A PRE-CHAT SURVEY ENHANCES YOUR LIVE CHAT SERVICE - by Submitted on Jul 06, 2018 from Surabhi JoshiA pre-chat survey is a set of short questions that is devised to increase the customers’ convenience through live chat assistance. It is a way of catalyzing the query resolution process and provide an exceptional customer experience. Here’s all that a pre-chat survey does for you: Filters the ...
Views: 459 - SCALING CUSTOMER SUPPORT: SEE HOW IT’S DONE THE RIGHT WAY! - by Submitted on Sep 18, 2017 from Surabhi JoshiScaling customer support- why do you even need to? Well, that becomes inevitable when your startup finally starts blossoming into a full fledged business and your customer base grows. This not only leads to an increased demand for your products and services but also the customer ...
Views: 458 - TOP FACTORS THAT MAY BE RESTRICTING THE SALES GROWTH OF YOUR BUSINESS - by Submitted on Dec 08, 2017 from Surabhi JoshiBuilding a scalable, repeatable and predictable business that always has a favorable sales growth pattern is not an easy task. Almost every business is affected by a number of issues that hinder its growth! Even if you have a promising solution in a lucrative market and have the resources ...
Views: 458 - 4 REASONS YOUR BUSINESS SHOULD USE BRAND ADVOCACY - by Submitted on Jan 30, 2020 from Surabhi JoshiBrand advocacy is all about your business lovers introducing you to new customers, efficaciously driving new revenue and business intelligence. It further helps cut down on marketing expenses as well. It can benefit a business in a number of ways. Read on to know what such this advocacy can do ...
Views: 457 - BEST TIPS TO PROTECT YOUR BRAND FROM THE WRATH OF ANGRY SOCIAL MEDIA USERS! - by Submitted on Oct 05, 2017 from Surabhi JoshiThere’s an age old saying- Prevention is better than cure! This is absolutely true in case of a brand or a business today! What makes us say that? Well! No matter what scale or size a business is, no matter how great it’s products or services are, it has to face the wrath of angry social media ...
Views: 457 - FACEBOOK LEAD GENERATION: THE BEST WAYS TO MAKE THE MOST OUT OF IT - by Submitted on Feb 19, 2018 from Surabhi JoshiFacebook is a great place to be individually or as a business! When you take your business online especially Facebook, you get vast opportunities to boost its success. When it comes to lead generation, Facebook has a treasure of options to garner the best quality leads. Here are the top ways to ...
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